Banfield Pet Hospital

We unfortunately did not have good luck at this vet. I have a very large dog who has anxiety at the vet. We were scheduled with a vet who was suppose to work with large dogs. She came into the room and didnt acknowledge our dog at all and she was shaking. He was trying to hide under the bench in the room and instead of calling him out to try and say hi, she cornered him under the bench until he growled. I then offered to put a muzzle on him myself because she was trying to essentially lasso him with a leash because she was too scared to get near him. They then gave him so much medication he puked for 3 days. I went to a new vet today and they pet him upon entering the room and he loved them and they put a muzzle on him no problem and started with a small dose of medication. He is home sleeping now and hasn't puked once. They really seemed like they cared for our dog unlike Banfield. I think Banfield is good for small dogs but I woukd not take a larger dog here.

posted: 10/03/2025

Very rarely do I leave a review, and usually only for people or places that really exceed expectations. I am only rating 1 star because it doesn't matter what time of day you call, throughout business hours No one will answer your call and absolutely no one EVER, will reply to your voicemail messages. The Banfield at Pet Smart is more customer service related in my experience. The one at Mission Plaza has been a disappointment. This team lacks organization and efficiency. My pet has a wellness plan and the benefits are great but not for lack of service.

posted: 10/02/2025

My daughter went in to the vet clinic to get USDA approval on June 3rd. She was informed that she couldn’t have a vet appointment until 10days before departing. This was false. My daughter provided the vet with official USDA paperwork stating that documents could be sent as early as 30 days before departure. They refused. As her father and having done this same process a few months earlier with another vet, I explained that I had just done this and it needed to be done this way so the usda could approve it during the 10 day process and get it back with many days to spare. They refused. The paperwork didn’t come in time and we are stuck and will have to spend thousands on new tickets once the document finally arrives. We did not ask them to break the rules. We asked them to follow the rules. All of this financial strain and stress and being stranded could have easily been avoided but they “knew what they were doing”. Apparently not. Buyer beware. Go to another vet and they’ll do it the right way with no stress to you

posted: 07/01/2025

Banfield has been taking care of my pets for years. They are compassionate and caring. I never have a problem getting appointments. I will continue utilizing their services.

posted: 09/10/2025

If I could give 0 stars I would. I took my Lab here because she was having trouble walking, breathing, eating and had a dramatic mood change. She also grew large balls on her stomach and chest. They told me she may have cancer… After paying 1,400 dollars in X rays and blood tests, they told me it was a result of arthritis and a uti. They gave me meds to give my dog for two weeks, my dogs condition got so much worse to the point she was pooping herself, crying nonstop, no longer eating, and couldn’t walk or get up off the floor. We found out a month after taking her to this hospital, she did have cancer and we had to have her put down.

posted: 08/11/2025