Blue Cross Veterinary Clinic

It’s been over two months since my experience and I still have a hard time wanting anything to do with this practice. I’d been going there for 4 years. The main reason I want to write this is to help anyone else out there not have my experience and minimize the chance of their dog dying under their care. Sorry it’s so long but it’s so shocking I had to write it out. My dog got diagnosed with ITP, I first went to the ER. They treated him urgently and seriously as he had a very serious case of the deadly disease. They told me to follow up with my primary vet a couple days later for follow up blood work. I went there and realized quickly that Dr.Dutton had no idea what she was talking about or much about ITP. Her bedside manner is horrible, she was so nonchalant and told me to bring him back in 5 days if he’s not better. Well, with ITP it’s quickly progressing and serious. Then two days later, she called me to check in bc she saw I was at the ER the day before and after I told her I was going back to ER for a possible blood transfusion, she told me to basically prepare for my dog dying. Her words were “with cases as serious as his, it’s not good (when two days earlier her manners were that it wasn’t serious)…then asked how old is he? (I said 6).. well he’s had a good life honey … and the first dog is always the hardest (when they die).” That was her convo with me after not even being involved in his care. I was a mess. Additionally, her recommended next steps (removing his spleen) were never even a point of discussion at either of the two ER’s and specialist we worked with. I’m happy to report that no thanks to them, he’s alive and recovering. I am 99% certain he would have died under their care. I just wish they were honest about not knowing how to treat this. I’m also writing this I hopes they’ll read it bc they had the audacity to send me a bill for another $200 two months later bc of a clerical error… for a dog that as far as they know is dead. And for results THEY NEVER SHARED WITH ME. Wow. Blue cross, if you want the money, please email me bc I want nothing to do with you or talk to you. But I hope you’ll do the right thing and accept your error and delete that charge.

posted: 07/26/2023

Although they are a bit expensive, I wouldn't trust anyone else to take care of my dogs and cats. They are good to me and my pets and are willing to listen and discuss my concerns with me, and are willing to find a solution for my pets issues. They have even worked with me on the cost of their services.

posted: 06/28/2023

If I could give this place zero stars I would. Absolutely atrocious. You charge someone $200 for an appointment they couldn't even go to because their fur baby died. (Same day as the appointment) Shame on all of you. Do better.

posted: 07/19/2023

We came in today, Saturday 13 November 2021, with our 35 pound dog for an emergency visit. Before arriving we informed the personnel working that our dog was very skittish and that the vet (Dr. Ryan) had previously given us a sedative for the next time we brought her into the office. We asked if we should give our dog the sedative that was given to us and we were told not to do so. After arriving and waiting in the examination room for over 30 minutes, while dogs are barking everywhere, loud sounds are happening all around, and our dog is becoming more and more scared by the minute, the SAME EXACT VET that originally examined our dog and which gave us the sedative in the first place, bursts into the examination room without warning, no knocking, no speaking through the door, nothing, and then proceeds to get angry with us and our dog because our dog starts barking and charges at the door that she entered through. This was HIGHLY unprofessional and being a veterinarian seemed to display a lack of having any idea of what she was doing. I would not recommend this place to ANYONE. Not once did this vet apologize for HER mistake and continued to put the blame on us for what SHE did. I am flabbergasted that Dr. Ryan has been able to keep her position and the managers of this office have not had previous complaints, nor fired Dr. Ryan from her position. Not only did Dr. Ryan do everything that I just mentioned above, but in addition, she proceeded to go into the back and bad mouth my girlfriend, my dog, and myself! I honestly cannot believe a business in Scottsdale, Arizona is being conducted in this manner. This is NOT ACCEPTABLE and I WILL NOT LET THIS SLIDE AND LET THIS VET GET AWAY WITH TREATING THE ANIMALS IN IT’S CARE OR IT’S CUSTOMERS IN THIS MANNER!!!! EVERY SINGLE PERSON IN THIS OFFICE COULD OVERHEAR WHAT THIS VET WAS SAYING ABOUT US!!! AGAIN, WE NEVER RECEIVED A SINGLE APOLOGY!! I AM MORE THAN BLOWN AWAY AND HONESTLY JUST CANNOT BELIEVE THERE IS A VET’S OFFICE IN SCOTTSDALE, ARIZONA THAT CONDUCTS BUSINESS IN THIS MANNER!! The only thing this business can do to improve is to replace Dr. Ryan, which was on duty this morning and I can ensure you I will be following up with the office manager that something has been done to rectify this situation.

posted: 11/13/2021

Been taking my dog here for years. He’s a happy healthy boy.

posted: 09/26/2023