Banfield Pet Hospital

I have been with this location of Banfield since 2017 and I’m very pleased with all the love and support my Lulu receives. They keep me informed when she is due for an appointment. I have her on one of their plans and I wouldn’t do it any other way They are a great group of people

The entire staff has been fantastic in taking care of my pets, which some have lifelong conditions. Best decision I ever made to switch to their services.

We have been bringing our dogs to Banfield since they were puppies, and have noted over the last year the care to be lackluster. Most recently we had our dogs scheduled for a vet visit for several months, ensured to have the day off from work to accommodate bringing them in as we have 3. Five days prior to the appointment we receive a call that the office will not be open on 3/7/24 (a random Thursday) and that we would need to reschedule, my husband notified them that this was not okay as he had planned to be off work 3/7 however could do a drop off appointment on 3/8. They said this would be fine and when he inquired as to what time he could bring them the tech stated as early as possible would be fine. He arrived at Banfield on 3/8 at 8:05am and called to notify he was in the lot as he needed assistance to get all 3 of the dogs inside. He then waited for 40 minutes for staff to come outside to assist with checkin, while he watched 4 other customers go inside and drop their pets off and return to their cars. He finally called the desk again and inquired as to why no one came out and a tech was then sent out, he ultimately ended up being late for work due to Banfield’s delays. Typically our dogs take about 2 hours or less while at the vet, this time when 1pm rolled around, and we had not been contacted I called and was told that our pets were not yet done, which is very confusing because I’ve never had a visit take so long. I inquired if our dogs were being taken outside for toileting and provided water and was assured they were. At 2:45 we finally received a call indicating that 2 of our pets were done and that we could head out and by the time we got there our other dog’s exam should be complete. We arrived to pick them up at approximately 3:30pm, and got home around 3:50pm. Immediately upon our return home all three of my dogs urinated a profuse amount of urine and all had to move their bowels which makes me question that they were toileted at all throughout the day. Due to this experience and the overall decline in the care we feel our pets have received over the last year, we will not be renewing our plan, which is a shame as we’ve been with Banfield for over 6 years.

When I have a problem they do there best to get me in.Really like the front desk girl Jen

I brought my cats in just to get a prescription sedative so they can fly peacefully on a plane in the near future. I thought it would be an exam and then they'd prescribe something. It turned into 2 visit fees, 2 exam fees, 2 blood tests(why a blood test is over $300 per cat I have no clue). At the end it came to over $1000 just for them to tell us they're healthy. I had to remind them to write the prescription at the end. They also wouldn't release my cats without seeing their previous vaccine history otherwise they were going to vaccinate them again so I had to go back home and get that information. We never actually seen the vet and the other staff were very friendly. Maybe all of this is standard practice but oh my lord what a racket. If they would have told us all of this before we made the appointment.. like what to expect I would've taken my cats somewhere else. If you choose to go here good luck 👍🏻