Banfield Pet Hospital

I’ve been skeptical about Banfield as a company in the past, but this Banfield location completely wiped those concerns away. The technicians and reception staff are so kind, friendly, and helpful. Dr. Gondek is compassionate, thorough, and professional. We were uncertain about the nature of my cat’s illness, but he quickly was able to figure things out, prescribe her exactly the medication she needed, and clearly lay out the next steps for her treatment plan. 12/10 would recommend this place! P.S. My dad was my cat’s vet up until we moved out-of-state, so I’m very picky about and cognizant of who treats my babies, if that’s any further testament to how great these folks were.

I've had nothing but amazing experiences with the entire staff of Banfield Mechanicsburg specifically. I can’t speak to other locations. But I’m on a low budget and my cats are never forced any unnecessary testing, etc that breaks the bank. They are aware that when you say no thank you to let it go which a lot of vets now a days really don’t and it becomes very uncomfortable. My cat had dental surgery and they actually saved me some money by not having to take some teeth out and were able to cut some costs where appropriate for things they quoted me that didn’t turn out to be necessary which I was really pleased with. Overall when I call with questions I’m always given help not just at appointments and the staff ALWAYS returns calls if they say they will. I do wish the vet was more accessible for questions instead of questions being funneled through the vet tech on appts but really its not a big deal, it works, but if I had to critique that’d be the only change I’d make. I will keep coming back to Banfield, and drive further just to go to Mechanicsburg bc of the staff 🩷

This place has gone downhill after the pandemic. It used to be great but now from the employees and customer service are not good and in many occasions they seems lazy and dont really care. The way they operate is so bad. They made people wait outside the parking lot if u have early appointments before petsmart open at 9am which many people or members are not aware of and , made us wait on the phone for 10 minutes and tell us that we are late and need to reschedule. If thats the case you guys could just tell people they need to reschedule if they late in the FIRST PLACE instead of making them wait putting them on hold for 10-15 minutes outside the store just to tell them they need to reschedule. Mind you it was 85 F degree outside and We were 3 minutes late, 3 MINUTES! Appointment at 8:30 got to the store front at 8:33 where door is locked. Long story short i Decided to walk inside the store at 9am to cancel my pets plan and was told to call these number. Very bad experience will not come back anymore. I had my dog coming here since 3 months old next month he turn 7 years. Stay away guys its not the same. Update: they called me and apologize for the situation. I really appreciate what they did and decided to finish out my dog 1 year contract with them which gonna end in December.

They say they're open Sunday. I called and went online. No availability for this store. But Google says it's open. Ok. I pressed #2. If yall new patients, then no luck on weekends. Good to know before I tried booking. Smh

I always have a great vet appointment with Banfield and wonderful help over the phone they are patient with me because I don’t bring my pup in because of my health issues so they are always dealing with me over the phone during the exam