Pups @ Play Livingston

I’ve been coming here since the day it opened under private ownership — and I’ve watched the service decline nonstop ever since it was sold. Recently, I boarded my two dogs. The website clearly states they’re open until 7 PM on Sundays, so I arrived at 5 PM — only to find the place locked up and dark. When I called, I was told “Corporate in Texas” owns the website and they just “rely on word of mouth” for the real hours. That’s absurd. For the record, the corporate owner is Destination Pet, based in Texas. They’ve been buying up small, independent pet businesses, cutting staff, downsizing services, and raising prices. The Montclair branch was still open that day — but when I asked for a refund for the night I had to board the dogs due to their false advertising I was flat-out denied. Their response? Essentially, “We don’t care.” Now it’s owned by private equity in Texas, and the focus is crystal clear: not the pets, not the customers — just the bottom line. Early closings, no more overnight stays, higher costs, and less staff. All so a few executives can get richer while service and care crumble. We’ve already cut back on how often we come here, but this was the last straw. I will make sure people know exactly what this place has become. If you value your pet’s care, look elsewhere.

This review is long overdue. We found Dr.Weiner about 3 years ago and followed him when he opened the vet clinic @ Pups at play. He is by the far the best vet I've had in my 20+years of owning dogs. He is knowledgeable and genuine. He checks in between their visits with specialists and is always available if you have any concerns or questions. His staff is also great!!! Can't recommend enough! Thanks for your care Pups @ play!

Today, I visited Pup and Play in Livingston to arrange grooming and a haircut for my son, Maximus. Upon arrival, I was informed that the staff had attempted to contact me, which was inaccurate as I did not receive any calls. Subsequently, my son's appointment was canceled, with the explanation that the groomers were fully booked, despite his scheduled appointment at 12:30 PM. Given these circumstances, I am hesitant to continue utilizing your services in Livingston for my son. I cannot recommend this establishment.

These are the most compassionate people on planet Earth. I've had three cats cremated at this location each time they took upon their self. Write me a sincere letter for each member of the family. Pet furry friend, I would recommend this place to anybody. They have the most compassion you've ever seen in your life. I would give it more stars, but there's only five you can give

Dr. Weiner and the staff at Pups@Play are outstanding. Dr. Weiner's Yorkie knowledge can only be obtained by actual experience.We traveled from Delaware so our Essex would be cared for by the best for her surgery. Thank goodness we did. Dr. Weiner is amazing. We knew we were in good hands immediately after meeting the Dr. and staff. Thank you to everyone who cared for Essex. We appreciate you!!