Vetco Total Care Animal Hospital

Someone in the clinic went behind my back and changed my Pets ownership and continues to go against the guidelines and law in this clinic. No one has taken accountability for this. It’s scary to think this happened and the clinic is treating the situation so casually as if it was not an illegal issue. My husband is not the owner We’ve always taken M J to his appointments together.in the beginning it was just me. To date the clinic claims they don’t know who changed the ownership to my husband. After I found out they were allowing my husband to bring MJ in without my my permission or notifying me I went into the clinic and had ownership changed back, this just stated happening September of this year. Prior to this since MJ 1st visit as a new pup I would ALWAYS get a text notification to confirm any all appointments for me to confirm, my husband would ALWAYS ask me make MJs appointment bc he knew as owner it had to go through me. I know. I asked My husband if they changed ownership to him and he confirmed they did. Again no one talk to me at all and acted as if they had no clue how it happened. Is it or is in not illegal to do this ?!

I brought my leopard gecko (Cracker) here at the beginning of 2025 due to an upper respiratory infection and moth rot. I addressed both issues with the vet but was only sent home with medication for the respiratory infection. I noticed that one of his eyes was consistently gouped up with discharge and crusties and his mouth rot was more pronounced. A few weeks later I called and asked for a recheck, in which they did not honor, so I scheduled another exam through them and payed full price. I was sent home with no medications. I was told that in time the eye would be fine and to keep it clean from any debris and that he was not concerned with the mouth rot. I noticed Cracker wasn’t doing good and called again to try and get a recheck at a discounted price since I had brought him twice over the same issues and was told that since I wasn’t satisfied with their care I should find someone else to look at him. I spoke to one of petcos managers about the situation at hand and was told that “maybe it was his time”. I had spent $250+ on Cracker to be seen by them. Trusted them with my beloved 13 year old pet leopard gecko. All for him to die. I miss him very much. I have had him since I was a child. Trusted a well known place to help me with him but instead got turned away after their negligence. Do not bring your exotics here. They are a corporate, Monty hungry office that don’t value the people or animals that come into their office. I since then have made a report to the BBB and have been playing phone tag with the vet that over sees this location. Trying to come to a resolution of what happened. I have left my email, phone number as well as hours that I am available to talk before or after school and work. But not much of an effort has been made. I am extremely disappointed in the service that they have to offer.

Dr Arndt is awesome. He has been taking care of my fur babies for years. He is a great doctor and surgeon. I have 2 new fur babies now & Dr Arndt is so helpful with all my questions I have about them. My pups love going to the vet. When we walk in their tails are wagging and they bark to announce their arrival. Dr Arndt & his staff greets them at the door and give them hugs. I'm so happy that I can call them with any questions I have about my pups. These two puppies keep me busy. I am so pleased with the service and compassion I receive from Dr Arndt & the staff at Vetco. Awesome group!

I brought my special needs pup here for the first time today for acupuncture treatment and we had a wonderful experience. Although veterinarians and needles and handling are not on my pup’s list of favorite things, Dr. Arndt and his staff went above and beyond to provide a safe and compassionate experience for my pup, ensuring his treatment went very smoothly and was comfortable for him. My pup did even better than expected and got lots of love and pets during his treatment, which made him feel safe and trust them. I am very grateful for their loving care and we hope to continue bringing our pup in for acupuncture treatments regularly!

Wow. I cannot express how grateful I am to have brought my dog here. My husband and I spent hundreds of dollars and vet visits taking my dog to a different vet to figure out why she wouldn’t eat. We spent months trying to figure this out and were often told that she was just being picky. Within one visit here, the vet had an idea of what was going on, and after imaging at a follow up visit, she was finally diagnosed. The vet ensured to call me to give me an update on her during her imaging and the staff was so kind and good with my dog. We felt heard, respected, and most importantly, grateful that the team cared about our pup. I can’t recommend this place enough. What could have eventually become a fatal illness is now hopefully manageable!