Veterinary Urgent Care Center - Dedham

My puppy gets Frontline but a tick found a host on my cat, Ellie. It latched on over her eye in the dark shadowy area and was very engorged when I saw it Friday. Come Saturday, it looked even worse as it turned into an infected wound. Ellie wouldn’t be seen until Monday at our vet and I was concerned about waiting another 2 days. My mom reminded me about the Urgent Care in Dedham and I booked a 1pm appt online after seeing it was an hour wait for walk in. The booking process was simple and straightforward and confirmed a cost for the office visit. We were taken right away, met with the tech first, Ellie had the area cleaned, tick remnants removed and the infection treated. The dr took Ellie’s medical condition into consideration when recommending she get an antibiotic injection rather than a topical. She’d be req’d to have a cone and with her stress induced urinary disorder, that option wouldn’t be good for her. The staff were caring, non alarmists, kind and of course, knowledgeable. If you’re between vets, new to the area or can’t get an appointment at your vet, I recommend using Veterinary Urgent Care Center. The cost is very, very reasonable. This is Ellie in the waiting room. Her tears go into overdrive from stress during car rides and her carrier, so she looks rough (still adorable). The wound now looks so much better, am glad I took her in when I did.

Been here at least 5 times. Every time staff is exceptionally professional, knowledgeable, helpful and friendly. Operations are incredibly efficient. My dog is always well cared for. Follow up/trough with aftercare always exceeds expectations. This clinic/practice is a gem - absolutely recommend

I was given an extremely prompt appointment (within 45 minutes of my call) for Milkshakes, a dog with a painful eye problem. The staff was caring, pleasant, efficient and empathetic. The vet, Dr. Elena Cox, was, in a word, excellent. She explained every procedure with an emphasis on why it would be beneficial and offered options before each of her suggestions. Very thorough exam. She patiently and clearly answered all my questions. Dr. Cox exuded knowledge and competence. She promptly prepared a written summary of the dog’s symptoms, her examination, test results and suggestions for further treatment by the dog’s primary care veterinarian. Twenty-four hours later the dog’s eyes are looking very much improved and she appears very comfortable.

I couldn’t get a same day appointment at our new regular vet , and I didn’t want my dog to be uncomfortable for another day. That’s why I was so happy to get right in at this practice. Everyone was kind and gentle with my dear Bruster. They tested his ear gunk and found he did have something going on. They prescribed an ointment and an ear cleaning solution. The vet offered suggestions to help reduce the risk in the future. Parking was easy and they were a very handicap accessible space. I really appreciate the care they showed to my dog and to me.

Excellent customer service from the moment that I walked in for my pup’s appointment to the end. The anesthesia tech (worked the front desk on the day I went in), nurse, and the veterinarian were very professional, friendly, and thoroughly answered questions that I had. The doctor carefully examined my very anxious little girl and was so gentle with her. I will definitely be returning in the future.