Banfield Pet Hospital

My cat’s skin issue was misdiagnosed/mistreated by 2 veterinarians at this location. The 1st visit, I was told it was some type of infection. They gave my cat an antibiotic injection, and told me to use 2 topical medications to treat it. My cat’s wound started spreading rapidly once I started treating it. I took my cat back to Banfield, this time with a different veterinarian. They told me that he should be tested for ringworm. I asked if ringworm is the only other possibility it could be and was told yes. He was tested and I was told to keep using only 1 of the medications until we get results back, a week later. The wound continued to look worse and I had called to check on the results on the 6th day because I was starting to get really worried. I was told the results were negative, but to wait for the doctor to call me. I am still waiting for a call 2 days later. Thankfully, I decided to not wait for the doctor’s call and instead took him for a 2nd opinion on that day, and I am so glad I did. This new vet looked at my cat, and said it is not an infection, it is dermatitis. They did wound care (which Banfield did not offer to do) and sent me home with 1 medication that has significantly healed his skin in just 2 days. This experience brought me much unnecessary worry. After seeing how the new vet handled this issue, I am extremely dissatisfied and untrusting of Banfield. I cannot help but feel like I was milked for money OR the vets at this location are unknowledgeable. Please see the pictures. The first one is the day I took him to Banfield for the first time, the 2nd one is the day I took him for a second opinion, and the last one is how it looks now, 2 days after the 2nd opinion.

There so very good with my Lucky, I rescued her from a wonderful man who saved her off the streets of Los Angeles, he realized he couldn't keep her cause he already had cats and a backyard construction, I went and picked her up and I still stay in touch with the gentleman. Banfield took care of her and continues too. There so good and nice to her. Thank you for being so good to all animals and especially mine.

Staff is nice but actual customer service is lacking. Appts are pointless (so keep your day open) as they will have your pet for hours for simple visits. I have to call for updates because I won't receive any. Afterwards it is very difficult to speak to the actual vet.

Best experience we could ask for considering we were taking our cat for what we believed was an emergency. All of the staff made us feel very comfortable leaving our cat in their hands for treatment. They told us to be there right before closing, but stayed open later because they were trying their best to get a urine sample from our cat.(she has a shy bladder) Not once did we feel like we were being rushed or any kind of inconvenience to them. Amazing customer service as well as excellent care for our cat. This will be the only place we take our animals for care.

I made an appointment for in office visit for one vaccination. When I arrived, there had been an emergency surgery (which I completely understand) and the tech was out to lunch so there was no one to do my appointment. A phone call to say they were behind and couldn't keep the appointment was all that was required but didn't happen.