Huntington Beach Pet Hospital

Dr.Lewis is the best! He has been caring for my Vizsla for the past 7+ years…since he was a young pup (added then and now pics 😬). He has seen us through all….allergies, ear infections (not uncommon for breed), lipomas, illness and overall well-being. I highly recommend him if you want a caring vet/staff, thoughtful diagnosis and explanation (and you can ask all the questions needed until YOU understand it) and follow up care. Their prices are in line with other area vets (I’ve checked) and they don’t try and upsell you or add on anything you don’t need. I definitely recommend Dr.Lewis and HB Pet Hospital!

Since moving to HB I was worried about getting my cat the best care, but the staff was so helpful on the phone and easy to talk to! Made my appointment, and everyone was so warm and welcoming. My cat Loki was at ease and I couldn't have asked for a better experience!

They are expensive, and prices went up after the office remodel. Huntington Beach Pet Hospital consistently upsells services, so I've learned to carefully review every treatment plan and ask lots of questions. Unfortunately, before the busy holidays, my guard slipped. I went in simply to refill a prescription for our dog, who had no symptoms of illness. Before I realized it, I had agreed to $500 in testing!! I fell for their scare tactic: suggesting that something unrelated but serious might be wrong to get me to agree to additional tests. Ugh! Clear communication and informed test consent were missing. And that's disappointing Time to find a new vet!

I had a 9:40 AM appointment with Dr. Lewis. I checked in on time and was brought into a room quickly. A staff member named Monse came in first, asked general questions about my pet (Homie), and gave me a few minutes to speak before leaving. When Dr. Lewis came in, the experience changed. The room was very small (about 7x7), and throughout the visit he paced back and forth almost the entire time, which made the interaction feel chaotic and difficult to follow. He also spoke rapidly and continuously without giving me much opportunity to explain my concerns or ask questions. The exam itself felt rushed. He briefly checked Homie and mentioned a possible heart murmur, but the explanation was fast and not easy to follow. After mentioning this, the conversation briefly shifted into a comparison of dog and cat hearts. Instead of helping clarify my cat’s condition, it felt irrelevant and didn’t contribute useful information to the visit. Before I could ask questions, he was already moving on to recommending additional tests, including a urine test and other procedures, without clearly explaining why those were prioritized over something like bloodwork, which I expected. The entire interaction with the doctor lasted only 5-10 minutes, and he left without asking if I had any questions. Afterward, Monse returned with an estimate of around $600 for additional testing (including an ultrasound), plus about $350 for bloodwork. One thing that stood out when reviewing the estimate was that it included a $72 physical exam fee, even though I had already paid that amount prior to the visit (documentation attached). There was no indication on the written estimate that the fee had already been paid, would be credited, or applied toward the total. I was later told it would be subtracted if I moved forward with their plan, but that was not reflected anywhere on the document. As presented, it appeared as an additional charge, which I found confusing and concerning from a transparency standpoint. At that point, I declined further services because I didn’t feel properly heard or informed. Between the rushed visit, lack of communication, and the questionable estimate, I wasn’t comfortable moving forward. For a $72 exam fee, this felt like very little value for the level of care and communication provided..

I’ve been coming to HB Pet Hospital since my dog was 3mo old, she is 7 now. We have always had great service and I trust the entire team with the health of my dog. Plus my dog loves going to the vet. She absolutely loses it when she figures out we are going to the vet.