Dont get pets best.
Taken over a month to process a claim twice. Denied both times anyway. No active customer support. Attempted to call multiple times. Just ended up waiting for half an hour and hanging up. Explanation of denial left to the customer to dig through lengthy legal documents to understand. It seems like if its going to cost the insurance any amount of money more than youre giving them its denied. My policy said it included prescription medication but was denied because of a loophole classified as cruciate ligament. Just not happy at all.
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Lucy
My 5 year old chocolate lab Lucy had TPLO surgery after a cruciate tear to her knee. I have had the accident only policy for about 5 years. My policy has a $250.00 reducible and 90% pay. The claim was easy to file online and they were easy to speak to by phone. My claim was processed very quickly and I had my reimbursement in about 5 days after filing it. I am so glad I had this coverage and am very happy with this company.
- INSURER:
ASPCA
- VETERINARIAN:
Uinta Veterinary Clinic
- POSTED: 04/21/2024
- BY: Marjean
- BREED: Labrador Retriever (Chocolate)
- AGE OF PET: 4 - 6
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Cancel, not here to take care of you or your pet.
I work in healthcare. A deformity that the animal was born with should NEVER be considered pre-existing. We rescued my dog and didn’t know what was wrong with him, we were told it was a broken bone that healed wrong initially, but because we had diagnostic tests done now it’s considered preexisting even though it is a VERY common deformity. It’s said that this claim was denied, it shows you are not in it to take care of your customers. I’ll be cancelling my policy as it’s obvious that you’re not in it to take care of members.
- INSURER:
Pets Best
- POSTED: 10/20/2023
- BY: Janette
- BREED: Mixed Breed Medium (20lb - 70lb)
- AGE OF PET: 4 - 6
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Excellent Insurance
I purchased this insurance knowing my little dog would need his teeth cleaned. So far this insurance is definitely worth it. They paid a substantial amount towards his teeth cleaning. The customer service is great. They are very nice and easy to work with. The claim process is super easy and payment gets deposited right to your account. Love it! I’m very happy with my decision to purchase Pets Best Insurance.
- INSURER:
Pets Best
- VETERINARIAN:
Lander Valley Animal Hospital
- POSTED: 09/24/2023
- BY: Sherry
- BREED: Morkie
- AGE OF PET: 0 - 3
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We couldn't do without Trupanion!
Trupanion has been a blessing for us. My claims get filled promptly. This is a great company for pet insurance.
- INSURER:
Trupanion
- POSTED: 01/10/2023
- BY: Mary
- BREED:
- AGE OF PET: 0 - 3
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Simple and speedy!
Simple process, and quick response. Check was received in less than two weeks from submittal. Great - thank you!
- INSURER:
Trupanion
- POSTED: 09/29/2022
- BY: Constance
- BREED:
- AGE OF PET: 0 - 3
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Can't/won't process a claim
Terrible service, inefficient and dysfunctional website, fails to resolve issues and constantly promises claims are being processed. They're either frauds or idiots, stay away from Pumpkin Pet Insurance.
- INSURER:
Pumpkin
- POSTED: 08/10/2022
- BY: Patrick
- BREED: Chiweenie
- AGE OF PET: Over 11 years
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Trupanion is best out there I have been a client since 2008 disappointing it took 3 calls to get the appeals form and the fact that I have to appeal a Trupanion error.
Trupanion is best out there, I have been a client since 2008, disappointing it took 3 calls to get the appeals form and the fact that I have to appeal a Trupanion error. but overall great service as always from Trupanion
- INSURER:
Trupanion
- POSTED: 07/27/2022
- BY: Debora
- BREED: Bull Terrier
- AGE OF PET: 0 - 3
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Peace of mind with Trupanion
Trupanion doesn't cover my dog in the same manner or breadth that my health insurance covers me. It's largely something that would help pay for veterinary care after something extreme. It's the first time we've have veterinary insurance in the 40+ years we've had pets. So far -- thank goodness -- it hasn't been worth it from a monetary perspective. Our last dog died suddenly from a tumor in his heart that caused serious complications when it eroded through the heart wall. We only knew this happened because he was hooked up to a heart monitor and then had an echocardiogram -- both very expensive procedures for which we had to pay out-of-pocket.
- INSURER:
Trupanion
- POSTED: 04/19/2022
- BY:
- BREED:
- AGE OF PET: 7 - 10
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