Pet insurance reviews

I recently filed a claim for my cat, Ashley, and needed to know if the veterinarians’ medical records I forwarded to Petplan reached the right department. The customer service representative. Adam Altman was extremely helpful and answered all my...

Daniel is the person that helped me, and he was very friendly and efficent. Your new website/app is horrible!!! Not user friendly at all. The old platform was much better, please go back to that. The ability to look at current EOB's as well as past...

I spoke with Joe today, and he was very friendly and able to sort out my problem very quickly. I am so glad I was put through to him, he made my day :) Thanks Joe! I have been with pet plan for over a year now and they have been great for me and my baby...

Daniel was thorough, friendly and very helpful.

As a new Petplan customer, I submitted my first claim on behalf of my Goldendoodle puppy, and noticed online that it was in the "review" stage and more information was required from my veterinarian. Joe took it upon himself to contact the vet directly...

Just got off the phone with Adam Altman. I truly feel that for the first time in 4 years that I have truly received 'Customer Service'. He listened to all my concerns. He was the first individual to actually take the time and go over my policy with me in...

Been a great policy for me. Brady had bad accident, plan helped a lot.

Byron was amazingly helpful. He spent at least 45 minutes with me going over a multiple number of claims and in detail explaining the explanation of benefits. He was patient and very detailed. He continually asked me if I understood it or if I would like...

Spoke with Adam Altman regarding my claim. He was very helpful and accommodating.

I recently had to file a claim for my dog Bougie. I was able to connect with Joe (Joseph) who promptly answered my questions and helped me gather information required for my claim. While holding we were accidentally disconnected and Joe called me right...