was told before buying insurance you must meet your deductible and then your co-insurance would be applied the way it works with all insurance companies not the co- insurance coming off your deductible first real sneaky and slow claims dept and slow...

Stacey is wonderful I was disappointed in some of the other customer service associates you have. Stacey helped me in every way. Give her a raise.

It has been 3 months since my cats surgery. I have provided documents of vet visits spanning 3 years, as well as invoices, and doctor notes, 3 times. I have gotten confirmation from a real human, 3 times, to say that I have provided everything necessary...

I filed my first claim with PetPlan USA in over 8 years for my chihuahua. Online claim was easy to initiate although I chose to mail in the full paperwork via USMail. Within a few days, I received an email that the Claims Department needed additional...

Spoke with Stacey Johnson who was a total joy to work with. She reviewed & renewed my policy for 3 dogs and made sure I was getting exactly what I needed. She was very patient, thorough and pleasant:

Stacey J has been so helpful! Couldn’t ask for a more dedicated individual to help take care of all claims in a timely and efficient manner.

Overall a great insurance company and true to their word, no issues with any claims and very personable service each time with every team member. Claims are a little cumbersome because of having to collect past medical history each time but I understand...

Ian is the best. He really was very pleasant, courteous, and knowledgeable. He is an excellent human being, and representative of your company. He went above and beyond to help me with my claim. Thank You so much Ian.

Trust me, do not use them. Terrible experience with the claim department. My dog is 8 years old and has had insurance for at least 7 years. Gogetplan are super good with new policies and collecting your money and then when you need them for the claims...

Ian C. was quick, efficient, and easy to talk to! While our conversation was brief he demonstrated a caring and kind demeanor that definitely speaks well of Petplan. As a returning customer, I do foresee myself staying for a long time for my fur-oldie.