Do not use this Insurer
My dog passed away 2 months ago and I have been able to speak to a customer service representative once, who told me to get the Vet to submit bills from the last 6 months, and to email the pet secure email to notify them the dog passed away as well. I did all those over 6 weeks ago and have only received automated email responses. I have tried 3 times to call them again, waited for over an hour each time and no answer.
They have also taken monthly payments out for the policy twice since the dog died. I am going to have to call my credit card company and stop payment to them because they are totally stonewalling me.
I would definitely not recommend this insurance company to anyone, the customer service is non existent.
Mixed Breed Large (70–90 Lbs)