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I was skeptical about getting a pet insurance thinking that when I need to file a claim it will be a frustrating experience and a headache to get any claim approved. I was impressed how easy it was and the refunds were fair and as promised when I first registered.

best pet insurance

Excellent service, app is easy to use

My experience so far is exceptional. Everyone I spoke to was very helpful and my claims got processed in a timely manner

METLIFE DOES REQUIRE DETAILS ON YOUR INVOICES, SO BE SURE THAT YOUR VETERINARIAN'S SUPPORT PEOPLE KNOW EXACTLY WHAT THE INSUROR NEEDS AND THAT THEY ACTUALLY KNOW WHAT THEY ARE DOING. YOU WILL HAVE TO FOLLOW THROUGH ON THESE PAYMENTS AS FRAUD IS RAMPANT, SO EXPECT THAT YOUR CLAIM SUBMISSION IS PROBABLY NOT A ONE-AND-DONE DEAL. ONCE MY VETERINARIAN'S OFFICE SUPPLIED ALL THE WRITTEN DETAIL REQUIREMENTS, THE CLAIM WAS PAID AND ANY MONTHLY PREMIUM PAYMENT MADE WAS PAID BACK TO ME PRO-RATA, AS OUR WONDERFUL STRAY CAT WHO ADOPTED US WAS KILLED BY A DOG THAT GOT LOSE AT NIGHT FROM IT'S OWNER. OUR ROMEO WAS APPARENTLY STILL SEMI-FERAL AND ABANDONED IN OUR NEIGHBORHOOD. OUR NEIGHBORS MISS HIM. WE MISSED HIM. WE ADOPTED A DOMESTICATED FORMERLY FERAL CAT, SIMBA THE SQUEAKER, ANOTHER WONDERFUL CAT WHO IS NOW INSURED BY METLIFE. ROMEO WOULD WANT HIS TWO-LEGGERS TO ADOPT ANOTHER WONDERFUL FORMERLY-STRAY AND ABANDONED CAT

My boy File' had 13-15 stones removed at a really young age. The doctors and all employees at Chateau Vet were so good to him. He was back and forth to the clinic over a 3-week period, and we never felt like a number. They call us by name as soon as we enter the building. Met Life Pets has been a life saver! I have never had a claim denied. I will never trust my boys to anyone else. THANK YOU, CHATEAU VET AND MET LIFE PETS!!!!

Hagen is my first dog to have pet insurance. Unfortunately, he has already had some health issues in his first year of life. MetLife has exceeded all expectations.

-------After having policy with MetLife for several years and now second dog - we never had a complaint EXCEPT now ! At our renewal they raised the pricing 40% -- no formal letter although they state it was sent in an email 60 days ago ?? regardless how outrageous ! we only used a small portion of our benefit ! I will be shopping around tomorrow. -

I signed up with Metlife Pet Insurance in March of 2023. Have filed over $900 in medical treatment for two of my pets with MetLife Pet Insurance. I was told by an agent that my insurance would cover all injuries and illnesses after 2 week waiting period and for treatments such as spaying and neutering. Every single one of my claims have been denied. I reported my one-month-old kittens who are two from the same litter, exact age. Metlife inputted the incorrect age for one of the kittens by 2 years! When I caught the mistake later, they reset my policy and had me restart my deductible payment, for THEIR administrative error. This pet insurance company is scamming customers by making it difficult to reimburse claims. I contacted customer service in mid-October to assist. They informed me the review would take 3-4 business days. It has now been over 6 weeks with no response. I have other friends and family who are sharing similar complaints. I should have known their monthly payments for the amount of supposed coverage was too good to be true. I will be following up with California Department of Insurance to flag these fraudulent practices by misstating their services upon enrollment.

It is always easy to file online, when they needed additional information it was quickly resolved. By the Vet and myself and the claim was finalized in 3 to 5 day with my money on the way. Always good quick service and responses.