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We've been using PPU for several years. We have 13 pets (4 dogs and 9 cats), all have pet insurance with PPU. We have had a three major knee surgeries covered so far on our dogs/ Not once did I have an issue getting our claim covered. We have 80% coverage so the last $5500 operation in March 2024 cost us $1000 because they covered the remaining amount.

I recently used my pet insurance of 3 years for the first time for a large surgery my dog had. I was paid in 4 days. And 2 of those were a weekend. I don't know what I was expecting but it was easy and seamless. And very fast.

Claim processing always takes minimum 2 weeks and sometimes more. They are fairly slow to reply to email as well when it’s about claims. So far they’ve been reimbursing claims as expected but it’s just a very long wait. Also sometimes the agent on the phone is just wrong. I’ve asked if I could submit a claim for a past policy, and they said I couldn’t. However that wasn’t true, so long as the claim is made within 90 days of service and the past policy was active during that service date, it should be accepted.

refunds were made in a timely fashion. customer service also great

Extremely happy with the service provided by Health Paws Insurance!! They have always been very quick to process our claims. Most recently, our dog's surgery had a claim and funds processed within 48 hours. The business operations seem solid, and the team reached out to check in on my dog after surgery. Highly recommend!

When we selected our policy, the writer made errors in what we selected for coverage. We called immediately and told it could not be changed that we would have to wait a year to make any changes or updates. Every claim we submitted was denied even though it was for our puppy and fell within the guidelines. We wanted full coverage and did not receive what we requested. I do not recommend based on lack of customer service,

I find that Met Life processes my claims in a reasonable amount of time and refunds are processed quickly. I've never needed to call them for any of my claims.

My beautiful Dog Zoey had an operation for a tumor on her jaw I sent all paperwork on the app site of MetLife no reply’s about my claim which started on 3/05/24 I sent all paperwork for the second time plus Soap Documents from Vet office I have emailed them 4 times to please reply and let me know the status Nothing whatsoever

my claims take up to 10 weeks....need 8 phone calls......7 emails..... i re mail the invoices over and over.... and still do not get paid in any reasonable time.... if they find any problem you will need esp to figure it out.....no one knows anything.... my last claim took three months as they never told me they were missing a bit of info on the invoice the claim before that....they lost the original invoice 3x so i use an email with receipt and still they need 15 days to just read it... i can not leave as my dog has a pre condition.....i am stuck in this hell for the next 15 years... warn everyone.... choose another company.....

Pets best insurance should be called Pets Worst. Takes month to review your claims and reject with no valid reason. Appeal takes another 2 months. Please save your time and money and don’t sign for this insurance!