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With a growing range of cat and dog insurance policies on the market, it can be hard to find the best pet insurance to suit your individual needs and budget.

We enable pet owners to share their experiences of some of the leading pet insurance providers, so as well as being able to compare the best pet insurance plans available based on cost, levels of coverage, exclusions and deductibles, you can read thousands of pet insurance reviews from other owners across the U.S. and Canada.

Our helpful pet insurance reviews can help ensure you find a policy that’s right for you.

5

out of 5

Awesome Pet Insutance

Hagen is my first dog to have pet insurance. Unfortunately, he has already had some health issues in his first year of life. MetLife has exceeded all expectations.
  • INSURER: MetLife
  • POSTED: 11/28/2023
  • BY: Reuven
  • BREED: Mixed Breed Medium (20lb - 70lb)
  • AGE OF PET: 0 - 3

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2

out of 5

BEWARE of MetLife renewal and raising cost 40% !

-------After having policy with MetLife for several years and now second dog - we never had a complaint EXCEPT now ! At our renewal they raised the pricing 40% -- no formal letter although they state it was sent in an email 60 days ago ?? regardless how outrageous ! we only used a small portion of our benefit ! I will be shopping around tomorrow. -
  • INSURER: MetLife
  • POSTED: 11/25/2023
  • BY: Christine
  • BREED: Mixed Breed Medium (20lb - 70lb)
  • AGE OF PET: 0 - 3

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1

out of 5

HORRIBLE PRACTICES OF REJECTING CLAIMS

I signed up with Metlife Pet Insurance in March of 2023. Have filed over $900 in medical treatment for two of my pets with MetLife Pet Insurance. I was told by an agent that my insurance would cover all injuries and illnesses after 2 week waiting period and for treatments such as spaying and neutering. Every single one of my claims have been denied. I reported my one-month-old kittens who are two from the same litter, exact age. Metlife inputted the incorrect age for one of the kittens by 2 years! When I caught the mistake later, they reset my policy and had me restart my deductible payment, for THEIR administrative error. This pet insurance company is scamming customers by making it difficult to reimburse claims. I contacted customer service in mid-October to assist. They informed me the review would take 3-4 business days. It has now been over 6 weeks with no response. I have other friends and family who are sharing similar complaints. I should have known their monthly payments for the amount of supposed coverage was too good to be true. I will be following up with California Department of Insurance to flag these fraudulent practices by misstating their services upon enrollment.
  • INSURER: MetLife
  • POSTED: 11/23/2023
  • BY: Atziri
  • BREED: American Domestic
  • AGE OF PET: 0 - 3

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5

out of 5

Great service

It is always easy to file online, when they needed additional information it was quickly resolved. By the Vet and myself and the claim was finalized in 3 to 5 day with my money on the way. Always good quick service and responses.
  • INSURER: MetLife
  • VETERINARIAN: Bluffton Veterinary. Dr. Caudill
  • POSTED: 11/18/2023
  • BY: Chuck
  • BREED: Mixed Breed Small (Up to 22lb)
  • AGE OF PET: 0 - 3

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5

out of 5

Absolutely Wonderful

Never an issue. Always accommodating and professional and friendly. I am very pleased that I switched my insurance carrier to Met Life. Thank you everyone at Met Life!
  • INSURER: MetLife
  • POSTED: 11/17/2023
  • BY: Maryann
  • BREED: Great Pyrenees
  • AGE OF PET: 0 - 3

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4

out of 5

Excellent Responsiveness, Questionable Increases

I've had only great experiences with MetLife pet insurance in terms of phone responsiveness and ease of making a claim. My only concern is that my rate went up 40% in one year, and no one was able to adequately explain that large increase. I understand my dog is one year older and veterinarian care in TN may have increased from last year, but FORTY PERCENT?!?!? Still a better price than most, though the increase did cause me to shop around a bit. We'll see what next year bring...
  • INSURER: MetLife
  • POSTED: 11/15/2023
  • BY: Janet
  • BREED: Mixed Breed Small (Up to 22lb)
  • AGE OF PET: 7 - 10

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5

out of 5

Metlife Pet insurance

I analyzed at least 10 other insurance companies, and MetLife Pet insurance far exceeded the value of all other insurance companies. All of the companies had caps where is MetLife was a straight 90% (you can choose a less % for a lower premium) on all claims after your deductible has been met. It was a no-brainer.. MetLife makes the claims process seamless.
  • INSURER: MetLife
  • POSTED: 11/10/2023
  • BY: Floups
  • BREED: Cavalier King Charles Spaniel
  • AGE OF PET: 0 - 3

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1

out of 5

Does anyone even work there?

MetLife doesn't answer the phone and doesn't respond to form submissions or emails. I've been trying to change my address for months, which cannot be done on their website. Now I want to cancel my policy, which cannot be done on their website. I've tried calling at least 5 times, and have always been put on hold for at least 15 minutes with no pickup. Their chatbot is never functional. And no response to forms or emails. What a scam. I'm just glad I've never tried to make a claim - but I guess that's why they want my monthly fee and make it so hard to cancel.
  • INSURER: MetLife
  • POSTED: 11/10/2023
  • BY: Oriol
  • BREED: Mixed Breed Medium (20lb - 70lb)
  • AGE OF PET: 4 - 6

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5

out of 5

One Less Thing To Worry About

When your loved one, in this case, your dog is sick, you have so many things to worry about. One of them may probably be affordability. MetLife Pet Insurance is great! Customer service is helpful with all my questions. They work with your Vet Office to get all the necessary paperwork to process your claim.
  • INSURER: MetLife
  • POSTED: 11/09/2023
  • BY: P
  • BREED: Silky Terrier
  • AGE OF PET: 7 - 10

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5

out of 5

Fair and Reliable

I love MetLife Pet Insurance. It feels like having a solid and reliable financial partner in pet ownership. There are no hidden steps, no trap doors. Easy, straightforward claims and applications. Support staff are friendly and knowledgeable, too. Win-win! Thank you.
  • INSURER: MetLife
  • POSTED: 11/09/2023
  • BY: N
  • BREED: Mixed Breed Medium (20lb - 70lb)
  • AGE OF PET: 0 - 3

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