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MetLife will take up to a MONTH to process claims. And you can call in and try to get them to move faster; they will not. The service is not great. My advice is to go elsewhere.

I submitted a claim 3 weeks ago and they finally just got back to me today and denied my claim. My dog got started on a medication while on the insurance for joint pain. I tried to submit it to get some money back as it is an expensive medication. They denied it because the pet had to of had pain prior to that visit. Anything prior to that visit wasn’t covered under my insurance then it had to be a pre existing condition. So they won’t pay for the pills because they are just assuming she was in pain prior to that visit. Pretty shady if you ask me. Because I just started noticing that day she was walking weird. But I guess they can assume anything to get out of paying of course. Oh if you want to submit an appeal to get the claim reprocessed again, you have to have your vet fill out the form and send it back to the insurance company. Idk about you but I live in a very rural location and my vet covers 3 different small towns. So for him to take time out of his day to just fill out a form that will probably get denied again is a waist of his time and mine. Also got told on the phone by customer service claims (as an example) - explained that a ACL tear also can be counted as a chronic pre existing condition because the muscle can break down over time. There for that would have started before insurance. So they are really weaseling through the fine print. Sad to say health insurance insurance is better than this and that ain’t saying much.

We have had some close calls with our 2 cats ! It has costs a fortune to keep them alive. My husband had other pet insurance, which covered nothing at a very high price. We heard about Met Pet Ins. took a chance, and it was the best ever move!!! MET PET PAYS IT ALL!!!! So thankful for it. If anyone cares about their pet ,GET MET PET INSURANCE !!!!

Coming from another insurance company, the claim process is as easy however I found I was not able to leave any explanation or comment. Also, there were no instructions for how to receive payment. On my previous company's claim site, everything was right there from the beginning. By not having a place for explanation/comment, I feel I will have to guide my veterinarian on how to comment as the practice is extremely busy and sometimes the vet notes are not as descriptive as necessary.

Voorhees Veterinary Center has a wonderful staff and the vets are outstanding. They really take the time needed to answer any questions and treat your pet as if they’re their own. The facility is always very clean. All of my claims that have been submitted have been reviewed and reimbursed quickly. Having Voorhees Veterinary Center and MetLife on my pets side has been a winning combination!!

The worst of all I've worked with over the years. Claims submitted accurately and completely take weeks for any attention and then never communicating if any additional proof needed. Don't believe their 5-10 day processing nonsense. Like clockwork your premium payments are addressed though. They should put that kind of focus on reimbursing their clients

We have 2 females we insured when we got them as pups at 3 months. pet family shared plan, Met life has honored every claim per plan with 80% reimbursement. have no complaints. ty Met Life pet caring for my family. P. S. my company an added plus.. payroll deduction is available. Just one more thing making them the right choice for us.. HAPPY WITH MET LIFE. 🐶

My Chase got sick all of a sudden in the hospital for a week and a half. He was diagnosed with pancreatic tumor , home for a week and he could get up, we had to put him down. MetLife helped me get all the paperwork and even recommended grief counseling. I could not ask for better service

My 15 year old cat has had his shares of emergencies. The last emergency he had was pancreatitis. We were out a few thousand dollars. Metlife came to our rescue and reimbursed 90% of the claim. Also, they reimburse me for his medications for chronic conditions such as arthritis and inflammatory bowel disease. I've had insurance on him for many years and I would never do without it. Metlife insurance has been a good choice for me.

Our two senior large dogs are insured through MetLife, previously with Pets Best (which I’ve also reviewed favorably). Everything takes about 1.5 times as long with MetLife, but after the initial pains of transferring over documentation, I have absolutely nothing to complain about. Claims are clearly and cleanly processed, and any questions along the way can be quickly addressed with a simple phone call. After the switch, our dogs have a much more generous policy at an even lower cost.