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With a growing range of cat and dog insurance policies on the market, it can be hard to find the best pet insurance to suit your individual needs and budget.

We enable pet owners to share their experiences of some of the leading pet insurance providers, so as well as being able to compare the best pet insurance plans available based on cost, levels of coverage, exclusions and deductibles, you can read thousands of pet insurance reviews from other owners across the U.S. and Canada.

Our helpful pet insurance reviews can help ensure you find a policy that’s right for you.

 
5

out of 5

Awesome job

I have nothing but great things to say about MetLife pet insurance. I have 6 dogs all insured with MetLife. It's easy to submit claims and they pay quickly even when the claim is large (TPLO surgery) and to date have approved all claims. I couldn't be happier with MetLife only wish I had signed up years ago.
  • INSURER: MetLife
  • POSTED: 04/03/2024
  • BY: Ann
  • BREED: English Springer Spaniel
  • AGE OF PET: Over 11 years

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5

out of 5

Best decision I’ve made

The wait time to start the plan was a little long and I had to follow up to make sure it was active and the first claim took a bit longer because I had to set up the process to receive the funds but after that all other claims were processed quickly and the payments were very quick. All communication has been great. I would have given a 5 if the customer onboarding was a bit better.
  • INSURER: MetLife
  • VETERINARIAN: Lincoln pet clinic
  • POSTED: 03/31/2024
  • BY: Kelly
  • BREED: Rat Terrier
  • AGE OF PET: 7 - 10

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1

out of 5

METLIFE HORROR STORY

There was a near-death experience for my 4-year-old cat in January. I was fortunate to have planned ahead buying insurance for him. I regret buying it through MetLife. In order to verify coverage and the timing of claim settlement, I contacted MetLife and was told that that filing claims was simple, and that payments would be processed promptly. After nearly three months, I have finally got his $5,000 claim payment. The app gave the impression of being both user-friendly and informative at first; after all, it informed me that my claim had been granted and that my funds would be paid within days. On the first contact, there was some misunderstanding and the person gave the vague instructions to "check my mailbox" because they were unsure of where the payment had gone. Following a second contact, I was informed that additional documentation from his visit was required, which I promptly provided. On the third attempt, I was informed that the vet had made a mistake in his record regarding the timing of his last vaccine, even though he was experiencing an acute pancreatic episode. I was told to submit more paperwork that day to clear things up. The next call confirmed that the last instructions were in error and that the funds were en route. The next call was to clarify that it would take 45 days for the appeal to be reviewed. On top of the $10,000 vet cost, I have already paid about $400 in interest. The app provides inaccurate information and requires persistent follow-up, which significantly prolongs the claim process. It is their carelessness that has caused all of this, so I wish they would pay my interest charges. This has the potential to completely devastate someone's life.
  • INSURER: MetLife
  • POSTED: 03/29/2024
  • BY: Roxanne
  • BREED: Domestic Medium Hair
  • AGE OF PET: 4 - 6

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1

out of 5

Extended Waiting Period with MetLife Pet Insurance

It's been 15 business days since I submitted my claim to MetLife Pet Insurance, and yet it remains unresolved. My initial optimism upon enrolling in MetLife's pet insurance has been overshadowed by a frustrating experience with their claims process. At the outset, I was led to believe that claims would be processed within 5-10 days—a timeframe that seemed reasonable. However, I later discovered that this duration specifically refers to business days, a crucial detail omitted during enrollment. This lack of clarity left me feeling confused and increasingly frustrated. Furthermore, when attempting to file a claim for my pet, who had not required veterinary care in the past year, I encountered another obstacle. MetLife's requirement for a complete medical history spanning the previous 12 months was not communicated upfront, resulting in additional delays and complications. Contacting customer service for assistance yielded little empathy or support. Instead, I was informed that an extra 3-5 business days would be necessary to process the claim under these circumstances. Consequently, what should have been a straightforward process has stretched into a waiting game nearing 30 days. Such inefficiency is unacceptable, particularly concerning the health and well-being of our beloved pets. Enduring an extended wait without clarity on the claim's status is undeniably frustrating and stressful for any pet owner. In light of this disappointing experience, I have made the decision to sever ties with MetLife Pet Insurance. I cannot justify investing in a service that fails to fulfill its promises and lacks transparency in its operations. For prospective pet insurance customers, I strongly caution against choosing MetLife. Instead, I recommend exploring alternatives such as Nationwide Pet Insurance, which is reputed for its prompt and straightforward claim process. Learn from my mistake and select a provider that prioritizes efficiency and customer satisfaction. In conclusion, MetLife Pet Insurance's protracted claims process and inadequate customer service have left me deeply dissatisfied. Proceed with caution, as the frustration and disappointment may outweigh any potential benefits.
  • INSURER: MetLife
  • POSTED: 03/29/2024
  • BY: Bo
  • BREED: Domestic Short Hair
  • AGE OF PET: 7 - 10

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5

out of 5

Very happy with this company.

I have submitted claims and they respond very quickly so far. If you call the person does their best to answer all your questions and resolve any issues you may have. I have been with them for a year and both pets are covered. I intend to extend my policy for another year.
  • INSURER: MetLife
  • VETERINARIAN: Paws & Claws
  • POSTED: 03/27/2024
  • BY: Sherry
  • BREED: Mixed Breed Small (Up to 22lb)
  • AGE OF PET: 7 - 10

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4

out of 5

Chihuahua Pups

Have not submitted a claim yet to Metlife Pet Insurance, I'm hoping that it's all that it is said to be or claims to be.
  • INSURER: MetLife
  • VETERINARIAN: Sleeping Giant Veterinary Clinic
  • POSTED: 03/26/2024
  • BY: Brian
  • BREED: Chihuahua Smooth Coat
  • AGE OF PET: 0 - 3

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5

out of 5

Great insurance company

I have 3 dogs. So you know how many claims I am submitting. Met Life is everything I expected. Customer service helped me with my first submissions. Once you understand their system, everything is a go. I don't think people understand 10-15 days is business days not calendar.. Payment is easy after setting up how you want to receive payment. Thank you Met Life. It takes a lot of worry off me if something goes wrong. The only thing I wish is, a way for Met Life to pay vet at time of visit, so its not such a hard hit on the pocket.
  • INSURER: MetLife
  • POSTED: 03/22/2024
  • BY: T
  • BREED: Beagle
  • AGE OF PET: 0 - 3
1 comments

POSTED: | BY: Mrs Harris

I am very happy with this insurance I like the way they process it right away and send me a check. Very happy that I joined MetLife pet insurance.

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5

out of 5

Great Service

For a reasonable price, MetLife Pet Insurance has paid the claims for my 12-year old cat in a timely manner and has made possible the diagnostic work and treatment he needs.
  • INSURER: MetLife
  • POSTED: 03/21/2024
  • BY: Dayna
  • BREED: Mixed Breed
  • AGE OF PET: Over 11 years

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5

out of 5

First Claim Processed - Easy and Fast

I had another insurance previous to this and this claim was easy to process and easy to get reimbursment. Must better experience.
  • INSURER: MetLife
  • POSTED: 03/21/2024
  • BY: ANN
  • BREED: Boxer
  • AGE OF PET: 4 - 6

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1

out of 5

Pulling Teeth Withouth the Fun

I adopted my Dogs at the local humane society and they were pushing MetLife Pet insurance with their welcome packet. I knew insurance was a good idea so I got a decent plan and thought I was good. Wrong, filing anything and trying to get a correct "Explanation of Benefits" where they detail how they "honor" your vet charges is like pulling teeth. Had a scare on the first week where one dog decided to eat a leather toy at night and had an ER trip and the filing was awful. I gave the entire adoption history with the vet notes and they denied the claim because I was missing 6 years of medical history on a dog I adopted 2 weeks ago. Not to mention the company is setup so you cant actually contact anyone on the claims team who could simply correct the the fumbled information, you have to contact a dedicated customer service rep. who can email the claims team for you and "contact" you in a week when they hear back or you have to fill out an appeal form that has your vets signature and stamp on it (yes a stamp.) Sure, one time would be bad but its like the claims team is either toddlers or is in India because they cant report the right vet visit dates or read the receipts that say what the vet has or has not prescribed. I think they have fallen to a new level of dysfunction and I'm joining a new company at the end of my plan. PET OWNERS BEWARE 2024.
  • INSURER: MetLife
  • POSTED: 03/15/2024
  • BY: Chappell
  • BREED: German Shepherd
  • AGE OF PET: 0 - 3

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