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I have full coverage on my cat which includes preventative. I have been disapppointed in the reimbursement. She has had teeth removed two times that were infected and they said this is pre existing condition. Therefore, only a portion of her bill was reimbursed. Out of $1200 for the last extraction done, I was only reimbursed $235. Since I have full coverage on my cat I don't understand how an infected tooth is pre existing. I really can't change insurance companies at this point because she is now 7 years old. I signed her up as a kitten so it would be more expensive if I changed.

Thank you Pets Best for making our claim with you so SUPER easy. Your OUTSTANDING customer service is Greatly appreciated!! Tha Langs

i love lemonade insurance! the claim process is EASY and FAST

I would highly recommend Healthy Paws pet insurance for every pet owner. Healthy Paws have saved me so much money over the past 5 and a half years. I have three cats that have had numerous claims over this period of time. First of all I highly suggest getting pet insurance the same day you bring a pet into your home. Healthy Paws is very responsive and very quick to reimburse directly into your bank account. They make it so easy to submit a claim and the explanation of benefits are very understandable. Again I highly recommend healthy paws pet insurance. Thank you Healthy Paws.

As my dogs were aging, I got the insurance, trying to be financially responsible. One of the worst financial decisions I've made. I've spent over $6k for two dogs in 3 years; the premiums increase each year. AND they denied the ONE claim I submitted, for my dog's euthanasia. It's a scam.

Pet's Best continues to impress. After just submitting claims for bladder stones surgery and follow up, we found that our pup had a mass on his thyroid which needed to be removed. Pets Best covered the consult, the surgery and post-op follow-up all per the policy. The premiums continue to go up as the dog ages, but I believe that they have been worth it. As this is our first dog, I wasn't even sure about buying pet insurance and many people told me it was not needed, but every Vet I've been to has told us what a smart decision it was, and Pets Best continues to prove them right. We may need to have follow up cancer treatment for our dog, and having Pets Best really does help to make decisions about our dog's care easier. Thank you Pets Best.

I have been very happy with the services provided. It is easy to submit a claim and receive your payment, and even discuss with customer service (a rarity today). Would recommend to anyone for their beloved pet.

Can’t see how anyone can complain about their coverage, price or customer service. My experience has been fantastic. 5 STARS

Pet’s worst insurance. You pay Les for policy but you had nothing in return. They find way to reject your claim. Please don’t waist your time and money- stay away from this insurance company.

They denied my claim because they said my pet was injured before the 6 mos wait period. They based this on some commentary in the medical record that stated my dog was injured with horseplay on 12/24. I never even presented to the ER vet until 1/2 and my dog was alone with me out of state as I was visiting my daughter while she was giving birth to my GS and we were staying at an Airbnb. There was no other dog present and we had traveled to the place on 12/22. So, something was put in the medical record by mistake evidently. They make you go through a 90 day appeal process and I have to get records revised. This should not be the case. I presented with dog on 1/2 and got surgery on 1/3. Heresay and commentary by whomever in a medial record should not be basis to deny a claim. If the dog was injured on 12/24, then I would have presented on 12/24. I do not recommend this insurance and I'm sorry I wasted my money on it.