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I've had a Metlife pet insurance policy since my puppa joined the family a little over a year ago and it's been an absolute pleasure. Customer service is top notch and claim reimbursements easy as pie! Do yourself a favor, at the very least, make an inquiry and see if if it works just as well for you.

I just recently changed my pet insurance from many years with Nationwide to MetLife. Wow. What a difference in premium costs for each of my 5 pets and in customer service. Comparing both companies benefits and coverages, MetLife is superior. Customer service with MetLife is also significantly more professional and compassionate. I am very pleased with my decision to change, so far.

I research several top rated pet insurance companies when looking for a policy for Finian, my 18 month old Irish Wolfhound. I have never had pet insurance before. Met Life covers the things that are important to me in maintaining Finian’s health and well-being at an affordable price. The enrollment was easy. The representative answered all my questions, was knowledgeable about the coverage, and very friendly. My only disappointment is Met Life does not offer equine insurance…..hint hint

This was my second claim with MetLife Pet and the experience was the same as the first - Excellent. After submitting copies of the invoice and SOAP from my vet, the claim was processed timely and paid as expected. I am very happy to have selected MetLife Pet for my puppy's pet insurance.

I have had 4 cats for the last 17 years. Sadly I have lost 3 (2 were bottle fed from the same litter) over the years and my last girl is 17 and going strong. Needless to say the medical bills have racked up over the years. Last year my job offered us discounted pet insurance through our benefits and it was the best choice I ever made. Issues have been resolved every time I have contacted them. They have covered every claim I have put in, including my boys final medical bills to my girls prescription food. Only complaints I have is that I wished this worked like human insurance because you don't always have it to lay out ahead of time. I wish you could pay your premium and pay co-pays. Only other complaint I have is that it has been taking over two weeks for the claims to be processed. Which I understand, especially now that they are adding companies in. Other then that I have had nothing but good experiences.

I waited a year before reviewing. We have made 3 claims on our2 yo female lab mix~all due to orthopedic injury and surgery. Process to submit claim was easy~we completed through the app. I am not techy, but found it simple enough to upload records for the claim. Our claims were all processed and paid w/i 2 weeks. I did have to call customer service on one claim to clarify if more documentation was needed to process. They were friendly and helpful.

I had my doubts, but now I am considering getting the insurance for my pets.

This was my first time submitting a claim. It was easy to get the SOAP notes required from my vet, and inturn email everything to the claims dept. The time frame for claims is just a little long. Maybe it was because I had to send 12 months worth of notes and bills. Now that they have all that info, hopefully next time the process will be quicker. I was reimbursed what was expected.

I had PetPlan/Fetch for 17 years or so and after they imploded switched to MetLife. I have had three young dogs covered by MetLife (including wellness), two of them since eight weeks and another I switched at around age five. MetLife has been very prompt at reimbursing and very good about reimbursing everything covered by the plan (read your policy!!!). The wellness plan has been a surprisingly great deal for us and seems to be the best of its kind in the industry. My five-year-old became very ill with lymphoma after a few months on the plan and they were still fantastic about covering the costs of her treatment and testing. They also covered an emergency visit ($1500) for extreme diarrhea and vomiting of one of my pups. Submitting claims is extremely easy. Reimbursement for straightforward, routine things like vaccines comes in about two business days, more elaborate issues can take up to two weeks in my experience. Submitting your vet's treatment notes yourself will speed the process along, but they will contact the vet and get the information if you do not. Policyholders have the ability to consult with a vet 24/7 through the app which can be super helpful if you need guidance on small things or to determine if you need to head to an emergency vet. We had only one issue with them and that was after my five-year-old died. I had had her and my pup on a "family plan" and when she died, I was not informed that the plan would be rewritten to a single plan, and thus I had to fulfill my deductible again. But overall, we have been extremely happy with MetLife, and highly recommend them if you have the ability to front payment for treatment until you are reimbursed..

We have had MetLife Pet insurance for 2 years now they have been extremely helpful and informative whenever I have any questions. Every person that assists me are extremely helpful and makes sure that I get my concerns addressed and completed. I plan to stay with them as long as we have our dog.