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With a growing range of cat and dog insurance policies on the market, it can be hard to find the best pet insurance to suit your individual needs and budget.

We enable pet owners to share their experiences of some of the leading pet insurance providers, so as well as being able to compare the best pet insurance plans available based on cost, levels of coverage, exclusions and deductibles, you can read thousands of pet insurance reviews from other owners across the U.S. and Canada.

Our helpful pet insurance reviews can help ensure you find a policy that’s right for you.

 
5

out of 5

Best in Class

Can’t see how anyone can complain about their coverage, price or customer service. My experience has been fantastic. 5 STARS
  • INSURER: MetLife
  • VETERINARIAN: Gulfshore veterinary
  • POSTED: 04/19/2024
  • BY: Juan
  • BREED: Cavachon
  • AGE OF PET: 4 - 6

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1

out of 5

warn others to avoid this horrible company metlife.....

i am living in hell with them....my dog has a pre existing condition so i can not go elsewhere they take 9 to 12 weeks to pay out a claim....but you need to submit it many many times they lose mail...email.... overnight mail..... all the time
  • INSURER: MetLife
  • POSTED: 04/18/2024
  • BY: john
  • BREED: Labrador Retriever (Yellow)
  • AGE OF PET: 0 - 3

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5

out of 5

Satisfied Customer

I decided to get some pet insurance after adopting a six-year-old rescue dog. I had to undergo a lot of initial screening and testing for her and subsequent care. I’ve had nothing but a good experience with MetLife and I am glad I decided to get this insurance.
  • INSURER: MetLife
  • POSTED: 04/17/2024
  • BY: Kathleen
  • BREED: Cavalier King Charles Spaniel
  • AGE OF PET: 4 - 6

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4

out of 5

Claim Processing takes a while, slow to respond

Claim processing always takes minimum 2 weeks and sometimes more. They are fairly slow to reply to email as well when it’s about claims. So far they’ve been reimbursing claims as expected but it’s just a very long wait. Also sometimes the agent on the phone is just wrong. I’ve asked if I could submit a claim for a past policy, and they said I couldn’t. However that wasn’t true, so long as the claim is made within 90 days of service and the past policy was active during that service date, it should be accepted.
  • INSURER: MetLife
  • POSTED: 04/12/2024
  • BY: Melissa
  • BREED: Ragdoll
  • AGE OF PET: 0 - 3

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5

out of 5

Impressive

I find that Met Life processes my claims in a reasonable amount of time and refunds are processed quickly. I've never needed to call them for any of my claims.
  • INSURER: MetLife
  • VETERINARIAN: Weymouth Landing Cat Clinic
  • POSTED: 04/12/2024
  • BY: Diane
  • BREED: Tuxedo
  • AGE OF PET: Over 11 years

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1

out of 5

No communication about anything

My beautiful Dog Zoey had an operation for a tumor on her jaw I sent all paperwork on the app site of MetLife no reply’s about my claim which started on 3/05/24 I sent all paperwork for the second time plus Soap Documents from Vet office I have emailed them 4 times to please reply and let me know the status Nothing whatsoever
  • INSURER: MetLife
  • POSTED: 04/12/2024
  • BY: Joseph
  • BREED: Mixed Breed Medium (20lb - 70lb)
  • AGE OF PET: Over 11 years

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1

out of 5

JUST CAN NOT SEE ANYONE GIVING THIS HORROR COMPANY A GOOD REVIEW

my claims take up to 10 weeks....need 8 phone calls......7 emails..... i re mail the invoices over and over.... and still do not get paid in any reasonable time.... if they find any problem you will need esp to figure it out.....no one knows anything.... my last claim took three months as they never told me they were missing a bit of info on the invoice the claim before that....they lost the original invoice 3x so i use an email with receipt and still they need 15 days to just read it... i can not leave as my dog has a pre condition.....i am stuck in this hell for the next 15 years... warn everyone.... choose another company.....
  • INSURER: MetLife
  • POSTED: 04/11/2024
  • BY: john
  • BREED: Labrador Retriever
  • AGE OF PET: 0 - 3

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5

out of 5

Best Pet Insurance

I have had dogs all my life and have gotten insurance for them. By far, this is the best insurance to date. Starting a claim is super easy and my reimbursement goes right into her account. Yes, she has her own account so I can track how expensive she is :) Also, if you need to speak with a person, they are always very courteous and knowledgeable. I am not sure how anyone can give this company only a rating of 2. Some people just expect entirely too much from everything in life. Met Life will give you good value for your money and protection for your pet. Their rates of reimbursement are also much more comprehensive than other companies I have dealt with. I recommend them to all my friends with fur babies.
  • INSURER: MetLife
  • VETERINARIAN: River Run Animal Hosp/Midlothian Animal Clinic
  • POSTED: 04/09/2024
  • BY: Millie
  • BREED: Soft Coated Wheaten Terrier
  • AGE OF PET: 0 - 3

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5

out of 5

Great Experience

I’ve submitted 3 claims in the past year and it easy to submit them online and I received my payment pretty quick. Customer service has been great as well.
  • INSURER: MetLife
  • VETERINARIAN: Camino Pet Clinic
  • POSTED: 04/09/2024
  • BY: Jennifer
  • BREED: Labrador Retriever (Black)
  • AGE OF PET: 0 - 3

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5

out of 5

Great Insurance...

My pup had to have eye surgery to remove his eye. I called to see if they cover this procedure and hey told me that it would be covered and that put my mind at ease. The people at Met Life were quick to respond and very courteous. The claim was reimbursed quickly. Would recommend this company for all your fur-babies. Thank you, Met Life for taking care of Andy.
  • INSURER: MetLife
  • POSTED: 04/09/2024
  • BY: Sherry
  • BREED: Mixed Breed Small (Up to 22lb)
  • AGE OF PET: 7 - 10

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