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Our experience with MetLife has been very good and I highly recommend them.

Filing a claim is so easy on line and the response time is very quick. I take comfort in knowing my dog(s) are being protected.

Customer service is always outstanding. I stumbled through the process as the first claim requires past medical history, but every time I called to check on the status, every claims rep was extremely courteous. I’m so glad I signed up with MetLife for my 2 babies!

They are fast and on the job great customer service when you have to speak to a representative, and their rate are great for policies . We have had two insured with them.

My beautiful Zorro passed away a few months ago due to trauma he experienced. Submitting my claim for all the vet fees was quick and easy online. My claim was approved within 48 hours and my claim paid out 48 hours later. I was surprised at how smoothly the whole process went. I also adjusted my policy to include some other rescues we got, and the lady Cathy was experiencing computer issues, but she called me back the next day and again to ensure that everything was loaded and in place for all the furbabies. What excellent service! I recommend Metlife Pet Insurance to anyone.

Overall the experience was wonderful but when it comes to claims there needs to be clarity that this insurance company only reimburse you $500 for the 30 day coverage and not 100% as explained to me when I first signed up! But outside of that everyone was great.

Great sign up person. Payed all costs after deductible. I rate them A+

They made my first time submitting a claim a very pleasant & easy experience. One satisfied client here.

I filed a claim for an emergency visit and it was easy, communication was great and basically after submission and one request for more information with review, I received a claim approval.

I have tried other pet insurance companies before and they were mediocre compared to my experience with MetLife. The claims process is flawless, the coverage is excellent and the customer service is wonderful. I highly recommend this company. You will be surprised at how efficient this company is.