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With a growing range of cat and dog insurance policies on the market, it can be hard to find the best pet insurance to suit your individual needs and budget.

We enable pet owners to share their experiences of some of the leading pet insurance providers, so as well as being able to compare the best pet insurance plans available based on cost, levels of coverage, exclusions and deductibles, you can read thousands of pet insurance reviews from other owners across the U.S. and Canada.

Our helpful pet insurance reviews can help ensure you find a policy that’s right for you.

 
1

out of 5

DONT WASTE YOUR TIME WITH THIS COMPANY

Get a different pet insurance company. MetLife does NOT approve your claim even after soap notes from the Vet, proof, receipts, etc. MetLife collects your monthly payment without providing any services. Seriously the worst pet insurance company. You lose money here rather than getting help for your pet. Don’t waste your time here.
  • INSURER: MetLife
  • POSTED: 05/09/2024
  • BY: Leilani
  • BREED: Pomeranian
  • AGE OF PET: 7 - 10

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5

out of 5

Owner

MetPet insurance is very good but pricey only because I have full reimbursement. My only complaint is that is went from about $67 to $92. Maybe the more costly the plan, the better the service who knows but I have never had an issue when submitting my claims or getting reimbursed. I submit and get my reimbursement in about 5 days. They never asked me for paperwork from the previous vet. I have had this MetPet for almost 2 years. My dog goes about two to three times a year depending and I have never had an issue. I get reimbursed for his flea and tick medicine and also the medication for heart worms. MetPet offers a lot of additional benefits. Good but pricey….think I will keep it for a while longer. I am a satisfied customer. Thanks MetPet.
  • INSURER: MetLife
  • VETERINARIAN: Hickory Veternarian Clinic
  • POSTED: 05/09/2024
  • BY: B
  • BREED: American Bulldog
  • AGE OF PET: 0 - 3

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1

out of 5

Awful insurance

Denied my claim when the vet recommended the treatment. Don't waste your time with met life pet.
  • INSURER: MetLife
  • POSTED: 05/08/2024
  • BY: MARK
  • BREED: Mixed Breed Medium (20lb - 70lb)
  • AGE OF PET: 7 - 10

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5

out of 5

Fast, hassle free claim process

I've had to use MetLife twice since I've adopted my cat - once an ER visit and now for a swollen lymph node that turned out to be moderate / severe periodontitis (not common at this young age). She had to have multiple visits, exams, and finally a (costly) dental procedure. I sent in the claims for vet and dentist with supporting docs and they paid it right away minus deductible & coinsurance - no hassle. Much better than my health insurance, I will say! I'm very satisfied.
  • INSURER: MetLife
  • VETERINARIAN: VCA Holly Street
  • POSTED: 05/05/2024
  • BY: Janaina
  • BREED: Domestic Short Hair
  • AGE OF PET: 0 - 3

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5

out of 5

Maybe I got lucky....

I was reading some of the previous reviews and was a little stunned to see how bad they were. I bought pet insurance for my dogs and was delighted to discover that they have a family plan at MetLife which is cheaper and it enables me to get unlimited coverage. We're always hoping we don't need insurance but I did. I had a $6,200 bill for Max and I thought this is going to take a while because it's a new insurance company for us they're going to have to get all of his old records review everything.. I was prepared to wait while my credit cards gained interest. Much to my astonishment my claim was paid today just one week later after the incident and probably 6 days after filing. I didn't have to fight with anyone they covered everything they said they would and the payment was in my bank account less than an hour after I chose my method of payment. I'm so very pleased but I'm a little scared because of all the bad reviews I've read. At this point though I can only recommend MetLife, they have done a really good job for us
  • INSURER: MetLife
  • VETERINARIAN: Northstar vets
  • POSTED: 05/02/2024
  • BY: Rhonda
  • BREED: Mixed Breed Medium (20lb - 70lb)
  • AGE OF PET: 7 - 10

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1

out of 5

The Worst Service I Have EVER RECEIVED - Total Waste of Time and $

I purchased MetLife Pet insurance for my 2 dogs in February. I pay about $200-ish monthly for the policies. My large dog had an acute injury by hurting her leg in the yard when sneaking out of my fence, ultimately tearing her CCL. For a month and a half they have refused to reimburse my claim. My vet recommended that I purchase a brace for $900 instead of opting for a $6,000 surgery. So I followed her instructions and purchased the custom brace for my dog's leg, then submitted the vet visit, vet recommendation letter and itemized receipt. I've spent 10+ hours on the phone with agents waiting forever, and calling my vet. MetLife at first denied the claim saying that CCL injuries are normal wear and tear on a dog with age. The Vet has proof this was an acute injury. MetLife called the vet one time to try to get proof. When they didn't get through after one attempt, they never tried calling again for weeks and nothing was done. Over a month later I'm still on the phone. I provided a second itemized receipt as requested as well. They still won't process my claim or call me back or respond to emails. I want to be reimbursed for my claim and for the money I have spent on the policies since February. I don't want to deal with MetLife anymore. The call agents at MetLife have been incredibly unhelpful. They refused to call claims to escalate the issue and said I had to wait another 5+ days for them to email her. I called this morning to talk to her...waited 40 minutes and they wouldn't pass me over to her. They said she was on a call, but then wouldn't allow me to wait for her to get off. She just didn't want to deal with an upset customer. I will NEVER purchase pet insurance from this company again. Screwed me out of $600 and won't reimburse my claims.
  • INSURER: MetLife
  • POSTED: 04/30/2024
  • BY: Casey
  • BREED: Pit Bull
  • AGE OF PET: 7 - 10

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5

out of 5

Amazing Service

Amazingly quick turnaround time on claims. Easy to talk to claims reps. Best pet insurance company I have ever dealt with.
  • INSURER: MetLife
  • VETERINARIAN: Carlsbad Animal Hospital
  • POSTED: 04/27/2024
  • BY: Diane
  • BREED: Malt-A-Poo
  • AGE OF PET: 0 - 3

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1

out of 5

WARNING AVOID THIS COMPANY AT ALL COSTS...... GOING ON 4 MONTHS JUST FOR THE LAST CLAIM

THIS MEANS I CAN NOT PUT IN ANY MORE CLAIMS AS THE MAX TIME ALLOWED IS 3 MONTHS......SO THE SCAM IS WE ARE WORKING ON YOUR LAST CLAIM..... AND THEN WHEN THE TIME EXPIRES THEY SAY....WE ARE SORRY WE WERE ABOUT TO REFUND YOU BUT THE TIME HAS EXPIRED...... WORST COMPANY EVER.....AND I AM STUCK HERE WITH A DOG WITH PRE EXISTING
  • INSURER: MetLife
  • POSTED: 04/23/2024
  • BY: john
  • BREED: Labrador Retriever
  • AGE OF PET: 0 - 3

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5

out of 5

Senior dog

MetLife Pet has covered both of my 11 year old dogs. The claims process is easy to use. They are great about staying in touch during the process and the time between submittal and reimbursement was very reasonable. I recommend the coverage for dogs of any age.
  • INSURER: MetLife
  • POSTED: 04/23/2024
  • BY: Michael
  • BREED: American Pit Bull Terrier
  • AGE OF PET: Over 11 years

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5

out of 5

So glad we got this insurance

Wr adopted 2 cats after being pawless for a couple of years. I decided to get insurance, thinking it really wouldn't pay off for a few years. Within the 1st year and a half, both had major dental surgeries totalling over $4000 and Met Life paid with no issues. Approved within a couple of days and the money deposited within a couple of days after that. The online submission takes just a couple of minutes. I cannot recommend them highly enough.
  • INSURER: MetLife
  • VETERINARIAN: Cooper's Veterinary Care
  • POSTED: 04/23/2024
  • BY: VIKI
  • BREED: Calico
  • AGE OF PET: 0 - 3

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