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I am empressed and happy with the way my claim was taken care of. I was reimbursed with the whole amount that I charged. Thank you for all your help.and understanding.

Great service. They were very quick to respond when they had received my claim, and it was approved and complete in 5 days.

Having been a pet owner for a few years, I did not know what I was missing until I switched my Pets Insurance Policy to Metlife. My prior carrier required tons of documents, took almost a month to make a claim decision and often after several Q&A. Experience was totally different with Metlife. It took me less than 2 minutes to upload my paperwork and had a decision in less than 3 days. Options of receiving money through a mode of my choice makes it such a pleasant experience. I have just one issue .. and that is that I should have switched earlier .

Metlife is the best dog insurance company. They offer great coverage at an affordable price. They have preventative coverage that is 100% reimbursed minus your deductible. An easy claims process. Teeth cleaning is covered. This is great because you need to get your dog's teeth cleaned. They appear to be honest, ethical, and take time with you as a customer.

We have 4 Pembroke Corgi's. We have never had an issue with this company and if you have a question they are there to help. Their deductible is great and when the premium goes up it is just a little bit not like the other company we dealt with where it jumped $100.00 a year. After your deductible is reached you are covered 100%. Our other insurance was 90% then dropped to 70%. This company is fair

This is my first experience with pet insurance, and I could not be happier. I have heard horror stories about pet insurance and/or no pet insurance. I don't think I would ever venture from MetLife; it works for me and my pup very well and I have 24/7 peace of mind knowing I don't have to worry about the high cost of veterinary bills that comes with owning a pet.

Acquired this insurance through my employer. Been with them for at least 3 years now and just had the need to use them on a regular basis starting last year. They have been on top of all claims and have not had any problems with any of my submissions to date.

always quick service to process claims and my questions are answered quickly and efficiently . My shepherd has an on going skin allergy and the have never denied her claim .

I am on my 2nd year with this company and I couldn't be happier. My mixed breed dog that I adopted in 2016 from the shelter has been healthy at all her yearly vet visits. This policy was offered through my current insurance and I decided the price was right and she wasn't getting any younger! 28 days after purchasing the policy my dog was diagnosed with Cushings Disease, I was devastated! I was overwhelmed by the cost of testing, but she was worth it. I was going through my e-mails and a reminder that my monthly premium had been withdrawn from my account caused me to check and see if the policy would by chance cover her treatments....I got a great surprise, they were covered! With my first claim I had to send in 12 months worth of Vet Visits to show she had not had any issues up to this point. So when I submitted my claims (and I've done so for medication and testing for this last year) they were quick in reimbursements per my policy. When I've had questions they were very prompt in responding. I would recommend to any pet parent. Of course the younger the pet the better the policy price, but that's a given with any policy. I like that you can choose your deductible, your max payouts per year...it makes it easy to find coverage you need at a price that is affordable!

This is by far the BEST experience I have ever had with an insurance company!!!! Thank you so much!! I only wish others were half as decent.