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With a growing range of cat and dog insurance policies on the market, it can be hard to find the best pet insurance to suit your individual needs and budget.

We enable pet owners to share their experiences of some of the leading pet insurance providers, so as well as being able to compare the best pet insurance plans available based on cost, levels of coverage, exclusions and deductibles, you can read thousands of pet insurance reviews from other owners across the U.S. and Canada.

Our helpful pet insurance reviews can help ensure you find a policy that’s right for you.

 
1

out of 5

Met Life poor claims processing no response to correspondence

By far the worst customer server I've received since starting the policy two years ago. Rare that I submit a claim so this is unacceptable and truly not worth the premiums I pay. Even a comment to reach out after a review was not answered, internal email unanswered, chat never available.
  • INSURER: MetLife
  • POSTED: 06/25/2024
  • BY: Patrick
  • BREED: Mixed Breed Large (Over 75lb)
  • AGE OF PET: 4 - 6
1 comments

POSTED: | BY: Briana Johnson

I spoke with Tiana today about my claim, she was so sweet and gave me exactly the information that I needed. She is a great employee, I hope she is appreciated as such! Thank you Met Life and thank you Tiana!

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1

out of 5

Met Life poor claims processing

I rarely submit a claim... but when I do... I expect it to be processed and communicated efficiently, if they need any additional info. Over 12 days and no communication. Had to sign in to see they are asking for exact invoice I sent them in the very first claim submission. Submitted an email through contact and no reply. Premiums and any billing are super punctual in contrary. I'd think twice about relying on Metlife to care about you, your pet, or any concern you have.
  • INSURER: MetLife
  • POSTED: 06/24/2024
  • BY: Patrick
  • BREED: Mixed Breed Large (Over 75lb)
  • AGE OF PET: 4 - 6

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5

out of 5

Love MetLife pet insurance

First time for pet insurance and I wasn't sure what to expect. I was very pleased that the process of obtaining insurance and filing a claim was so easy and expedient! I am a very happy customer!
  • INSURER: MetLife
  • VETERINARIAN: Best Friends Vet Hospital
  • POSTED: 06/21/2024
  • BY: Kathy
  • BREED: Mixed Breed
  • AGE OF PET: 4 - 6
1 comments

POSTED: | BY: velia

Met Life Pt Insurance was recommended to me by the first vet I took my puppy, just gotten her out of the shelter. TWO + YEARS AGO.. I am the luckiest pet owner who decided to get Met Life Pt Insurance for my Luna. Keep recommending it to all my friends.

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5

out of 5

They've gotten better

When I first signed up in 2022, their claims processing was slow and the customer service sucked. Based on the speed at which my last few claims have been processed, I can see they are getting better.
  • INSURER: MetLife
  • POSTED: 06/18/2024
  • BY: Richard
  • BREED: American Shorthair
  • AGE OF PET: 0 - 3

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2

out of 5

POOR customer service

My dogs have food allergies. Rather than medicating them, I chose to simply change food to a prescription derm food( which is supposed to be covered). They refuse to reimburse the expense saying it is OTC. It cannot be purchased without a prescription so it is not OTC! Metlife is not what they advertise. They are rude to customers. They refuse to allow speaking directly to a claims agent to understand their decision. It is definitely an insurance game. I cannot even pay for both dogs together- required separate receipts or won’t reimburse the expense- I guess no common sense or calculator to add the two together to get the lump sum. They are not customer or pet oriented. EXTREMELY disappointed in multiple difficulties with this company.
  • INSURER: MetLife
  • POSTED: 06/12/2024
  • BY: Theresa
  • BREED: Mixed Breed Medium (20lb - 70lb)
  • AGE OF PET: 0 - 3

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5

out of 5

Love MetLife

Excellent company to do business with. Easy to submit claims and they are quick to process. Recommend them highly.
  • INSURER: MetLife
  • VETERINARIAN: Bound Brook Vet. Clinic
  • POSTED: 06/08/2024
  • BY: Catherine
  • BREED: Golden Retriever
  • AGE OF PET: 0 - 3

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5

out of 5

Simply the best in pet health insurance!

I have tried other health insurance fr our cats (we have 3). When my employer added MetLife Pets to our supplementary plans, I signed up mostly because payroll deductions would be more convenient than paying the plan I had at that time. I was very much pleasantly surprised - First, when I called to get a quote, they asked me how I wanted my policy to be. So they tailored on for me and my 3 cats - covers anything I take them to the vet for, including emergencies and dental and $0.00 deductible. Premiums wereat least 20% less than the current plans I have had which covered only wellness. No more nickel and diming wiht the vet! Even better, MetLife Pets website and app is so easy to use that filing claims is as easy as logging in an uploading copies of the invoice and vet notes (called SOAP). 10 days after documents were uploaded, my reimbursements just show up in my bank account! One more thing - When my son's wife took one of our cats to the vet and did not get the SOAP notes, MetLife Claims Processor contacts the vet and got the documents for us. Now that is Customer Service! Even better - we got reimbursement a day after the vet sent them the documents. That's efficiency!
  • INSURER: MetLife
  • POSTED: 06/07/2024
  • BY: Mais
  • BREED: Mixed Breed
  • AGE OF PET: 4 - 6

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5

out of 5

Simply the Best

I have insured 2 dogs with Metlife , and couldn’t be happier. When I lost my first Basset, Metlife was there for me. Now i’m insuring my second, and already had multiple claims for shots, heartworm meds, checkups and soon to be neutering. Metlife covers it all. Can’t put a price on piece of mind. My pup is worth it, yours should be too. Metlife is definitely worth the price.
  • INSURER: MetLife
  • POSTED: 06/06/2024
  • BY: Joe
  • BREED: Basset Hound
  • AGE OF PET: 0 - 3

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5

out of 5

Satisfied customer 😁

In a world that is changing, and not as dependable as in the past, not as trustworthy., it helps me to know there are those institutions, agencies, companies, etc that do not change. You are one of those providers that still care about your customers and our pets. I can count on when I have a claim you process it and get feed back back to me. Reimbursements are timely. Customer service is ready and willing to help and answer questions. I appreciate that. Kindnesses is a must in these days and you have been kind, and caring. Thank you for your efficiency and your patience and for your being there for. Us and our. Babies (pets). God bless you all. Romans 10:9
  • INSURER: MetLife
  • VETERINARIAN: Shiloh Animal Hospital
  • POSTED: 06/05/2024
  • BY: Shirley
  • BREED: Lhasa Apso
  • AGE OF PET: 7 - 10

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5

out of 5

Quite atisfiewd with Metlife Pet

Have filed several claims with Metlife for substantially more than I have paid in. the paid claims in 2 weeks or less with no fight, disagreement or challenges. It has been well worth what they charge.
  • INSURER: MetLife
  • POSTED: 06/03/2024
  • BY: edward
  • BREED: Husky
  • AGE OF PET: 7 - 10
1 comments

POSTED: | BY: Gryffindor

My Puppy broke his leg at 6mo and needed surgery, Metlife paid the full amount of coverage with no problem and I received the full amount in less than 10 days after filing the claim. They are always helpful and no long hold times when I call. 100% paid after a $250 deductible is an awesome plan! Thankyou!

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