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With a growing range of cat and dog insurance policies on the market, it can be hard to find the best pet insurance to suit your individual needs and budget.

We enable pet owners to share their experiences of some of the leading pet insurance providers, so as well as being able to compare the best pet insurance plans available based on cost, levels of coverage, exclusions and deductibles, you can read thousands of pet insurance reviews from other owners across the U.S. and Canada.

Our helpful pet insurance reviews can help ensure you find a policy that’s right for you.

 
5

out of 5

Best decision ever

We have a standard poodle, Barney who is 8 now, but he was quite sick twice. We did not have insurance on him and we called him the $6000 dog. A few months ago we decided to get another, Betty, and I debated on getting insurance,,I decided to get a cheaper plan and called Met life. The man I spoke with told me the better , more expensive plan is good for a puppy and I could always lower it as she got older so I followed his advice. I’m so glad I did. Betty also has been quite sick twice this year and has had 13 claims. All have been handled quickly and every person I have spoke with is so kind. I’m so GLAD I have this policy and I will never drop or downsize it !
  • INSURER: MetLife
  • POSTED: 05/21/2024
  • BY: Susan
  • BREED: Poodle - Standard
  • AGE OF PET: 7 - 10
1 comments

POSTED: | BY: Joanne Minichino

I totally agree with the above post. I've rarely had to call regarding a claim not covered. When I've had to there were no problems, everything was explained and gone over with me. I too was going to cancel and was told the same thing. They go above and beyond to help you. I would recommend MetLife Pet Ins. to anyone who asks!

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5

out of 5

Happy I have insurance with this girl!

We adopted our American Bulldog last year after fostering her and her 5 puppies, after she was surrendered, very pregnant. We fell in love with Lizzy Girl while she nurtured her pups in our home and once they were adopted out we adopted her. Lizzy had pre existing loose bowel issues that I knew insurance wouldn’t cover-and they didn’t-but I decided to give pet insurance a try anyway. This is the first time I’ve ever had pet insurance. Well, it paid off immediately. Just a few months after we got her, Lizzy was bit on the face by a rattlesnake on our property and it was horrifying. We rushed her to the Vet hospital for anti-venin treatment and pain control. As they were telling us she would need to spend at least one night in the vet hospital, my mind started spinning over what this was going to cost, when my husband said, “Well don’t we have pet insurance?” I cannot tell you what a relief it was to just authorize the best care for my girl without the stress of the financial burden it would cause. MetLife reimbursed us in a very timely manner and filing the claim was so simple. We’ve filed other claims, less dramatic in nature, and MetLife has been great about reimbursing for all costs that are covered in our policy. It is a big relief to me to know I can get the best Vet care for our big, silly girl and just let her explore her world and enjoy her life. She brings us so much happiness and joy and MetLife gives us peace of mind.
  • INSURER: MetLife
  • VETERINARIAN: Blue Sky Animal Clinic
  • POSTED: 05/17/2024
  • BY: Colleen
  • BREED: American Bulldog
  • AGE OF PET: 0 - 3

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5

out of 5

Excellent

Each professional I spoke to was caring, empathetic, understanding, and patient. Phenomenal service
  • INSURER: MetLife
  • POSTED: 05/17/2024
  • BY: JACKIE
  • BREED: Mixed Breed
  • AGE OF PET: 4 - 6

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5

out of 5

Easy, fast and efficient!

Claim filing is easy and the reimbursements are quick as long as you upload the required documents including your vets SOAP notes.
  • INSURER: MetLife
  • VETERINARIAN: Arizona Animal Wellness
  • POSTED: 05/16/2024
  • BY: Yolanda
  • BREED: Yorkshire Terrier
  • AGE OF PET: 0 - 3

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5

out of 5

Met Life Pet is definetly a POSITIVE REVIEW

Met Life Pet claims are easy to submit through their app - they keep you apprised of each step and once you reach your deductible getting reimbursed is easy.
  • INSURER: MetLife
  • VETERINARIAN: Beach House Vets
  • POSTED: 05/16/2024
  • BY: Frank
  • BREED: German Shepherd
  • AGE OF PET: 0 - 3

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5

out of 5

LOVE our Furries

I give MetLife a 5star and here is why. I have worked in the veterinary field for 17 years and recognize the reasons behind why Metlife needs the info that it does, info that a lot of these reviews are complaining about. For one, insurance fraud is huge. Also, the policy that one signs up for is the one that the Metlife reps have to abide by. There are so many policy options. Granted it does take a couple or a few weeks to process ones claim but the company has 100's of claims to process. One's veterinarian team plays a-big part in the speed of one's claim IF Metlife contacts them for more information to continue the claim. Metlife does not ask for any information that ones' vet team cannot provide. They too are bogged down with many many emails by the hour. All of this being said, we are thrilled with Metlife! Thank you!
  • INSURER: MetLife
  • POSTED: 05/16/2024
  • BY: Renee
  • BREED: Basset Hound
  • AGE OF PET: 0 - 3

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1

out of 5

Not worth it to, take too long to process the claim

My experience with MetLife Pet Insurance has been nothing short of frustrating. First, their chat support is practically non-existent. It's rarely accessible and seems to be there more for show than actual assistance. The claim process could be faster, taking up to 21 days from the date of submission. During this time, the app needs updates on whether the claim is approved or not, leaving you in the dark. I often need to call in and check the status of updates. Some Representatives are helpful; some want to get off the call. Instead of efficient online communication, they insist on sending you an Explanation of Benefits(EOB) through the mail, which is a waste of paper and completely unnecessary. This information should be readily available on their website for easy reviews. Speaking of the website, it's far from user-friendly. Navigating through it to find essential information takes time and effort. Overall, MetLife Pet Insurance needs significant improvements in customer service, claim process efficiency, and digital communication. I would not recommend it based on my experience.
  • INSURER: MetLife
  • POSTED: 05/15/2024
  • BY: Mulder
  • BREED: Domestic Short Hair
  • AGE OF PET: 7 - 10

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5

out of 5

Excellent coverage and customer service

I am so happy that I decided to purchase pet insurance for my two dogs. While, we always hope to keep our dogs healthy with regular check-ups sometimes accidents happen. Such a thing happened with my 3-year old cocker spaniel. She and my other dog got into a bottle of Advil. The cocker ate some and was very sick. I had to rush her to emergency vet and the two night three day stay was quite expensive. Met Life paid my claim within two weeks and reimbursed most of the claim (less deductible). I'm grateful that I have Met Life Ins or I may have had to make the decision to put my dog down over an accident. I am now a loyal customer for life!
  • INSURER: MetLife
  • POSTED: 05/14/2024
  • BY: Donna
  • BREED: Cocker Spaniel
  • AGE OF PET: 0 - 3

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1

out of 5

Honestly pet insurance is a scam

They make it as difficult as possible to get reimbursed. They have ridiculous and unreasonable qualifications for what paperwork is acceptable and what’s not, even if it details everything necessary for them to be able to process the claim, i.e. invoice, pricing and soap notes. Customer service was unhelpful as well and didn’t provide any solutions as to why my paperwork was denied. Eff you MetLife.
  • INSURER: MetLife
  • POSTED: 05/14/2024
  • BY: Nick
  • BREED: Siamese
  • AGE OF PET: 4 - 6

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1

out of 5

Infuriating Experience with this company

I have been given the run around from the insurance company regarding a claim for my dog. I am being told that documents I uploaded are missing. I have been on the phone with three different people who all assured me they had everything they needed and I get told documents are missing and it’s a different document every time. I had a chat agent end the conversation in the middle of trying to resolve this issue. I have emailed documents over multiple times and even pulled up the claim in the app and was looking at the apparent missing document attached to the claim. I am so tired of being given the run around. They think I’ll forget about this but I’m not going to. I expect my claim to be processed and to be reimbursed for the amount promised on the policy.
  • INSURER: MetLife
  • POSTED: 05/11/2024
  • BY: Samantha
  • BREED: Mixed Breed Small (Up to 22lb)
  • AGE OF PET: 7 - 10

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