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Avoid choosing Petplan for your pet insurance needs. Despite having coverage for my three cats for seven years, they consistently raise rates annually and possess the authority to make changes at their discretion, as outlined in the policy documents. Recently, upon my cat turning seven, they decreased coverage from 90% to 60%. The customer service experience is abysmal, with unhelpful and impolite representatives, including managers who seem uninformed. Unfortunately, switching to another provider isn't an option due to preexisting condition clauses. Petplan operates with minimal accountability, leaving policyholders powerless. Exercise caution when selecting a pet insurance provider, as once committed, options become limited. Numerous negative reviews echo my sentiments, revealing a pattern of dissatisfaction with Petplan's practices.

Very happy. Every time I submit a claim, it is processed very fast and efficiently.

My gal is now 12. She would not be alive if it were not for PPU. Several crises over the years. I have never hesitated to seek help as soon as symptoms arise. Coverage is exactly what was promised, with no questions asked and never a hassle. Recent issues is toe cancer. Multiple vet visits, comprehensive tests, and a quick treatment plan. Large claim (over $1000) paid out in 48 hours.

We have been Healthy Paws customers since we got our dog back in 2020. We knew we wanted pet insurance all along because it takes the financial question out of big medical decisions when your pup needs medical care, and reduces financial risk to our family so we know we can take care of our pup no matter what life throws at us. We shopped around looking at a bunch of different insurance companies, and eventually settled on Healthy Paws because the coverage is great and the cost is competitive. After being customers for four years and using our insurance to file claims for a few health issues our pet has been affected by, we could not be happier Healthy Paws customers. Submitting a claim is SO EASY, just submit the itemized invoice with no written explanation required, and they process the claim quickly. We take our checks in the mail, but direct deposit is an option as well if you want reimbursement more quickly. Customer service has been responsive and kind whenever we've needed it. We had one claim that was borderline regarding whether we were covered or not, and while it was initially rejected even the appeal process was convenient and Healthy Paws customer support has been excellent throughout. We would highly recommend Healthy Paws to anyone.

Amazingly quick turnaround time on claims. Easy to talk to claims reps. Best pet insurance company I have ever dealt with.

Pets Best is horrible. When I bought the insurance I had no idea my dog was going to injure his cruciate. In the plan, it won't cover cruciate injuries for six months after purchasing the insurance. I understand that due to dogs blowing cruciates and people buying insurance to cover it. However, he DID blow the second one after the six-month waiting period, and Best Pets denied the claim stating it was a pre-existing condition. He had NOT blown EITHER cruciate at the time I purchased the insurance and thus, the condition was NOT pre-existing. He blew the first one five months into the plan. I could have waited and filed a claim after the six-month waiting period but it wouldn't have been fair to the dog. To make matters worse, they RAISED MY RATES without notification. They raised it by ten dollars. Some insurances would have covered both cruciates and if not the first, the last. The customer service got a 3 because they answered the phone and the person on the other end was pleasant. They got a 2 on the ease of filing a claim because my vet sent in my pet's records 3 times and Pets Best said they never received it. I had to go and upload all the records myself. It was frustrating. I should have done better research because others have had the same problem with raising the rates and filing claims. Others have experienced long, drug-out claims reimbursement. I will research other insurances for my new puppy and switch my other dog.

I have two dogs that are approximately 10 years old. Up until now they're premiums were about $10 apart. But I guess because I file a lot of claims on one of my dogs even though I've never reached the $5,000 maximum payout Pet's best decided that they would just practically double my premium without providing me an adequate explanation and you can't get anybody on the phone to explain it either. I think they're trying to make up for the fact that I do have claims paid even though they never exceed $2,000 for the year. so now my policy went from 1000 a year to 1800 a year. Meanwhile my male dog similar in age and hardly any claims, his premium stays the same. I think they're trying to get money back from claims that they paid and they're not providing and explanation. I'm considering following a complaint to the attorney general for unfair business practice.

Super quick and easy process! Highly recommend.

My cat had a mass in her back leg and I was able to submit that claim through the healthy Paws website. Submitting the claim was very fast and easy to follow. My claim was completed in less than 4 business days and it covered 80% of the bill.

Cannot state enough how pleased I am with this insurance policy. When we enrolled our puppy I was thinking of accidents and all the things they can get into. Years later, unpredictable things have happened and I was thankful we had this. Getting the claim processed was quick, transparent. I understood exactly their policy and statement. Later, they even reached out to ask me about how my pet was doing. With how difficult it can be to have an ill animal, it was extra thoughtful that they did this. Really recommend looking into this group!