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I only wish I had read the reviews.Same problems there is what I am having.For two years I did not file any claims but my payment was drawn from my account .Filed a claim and was sent through so many run around it is ridiculous. The worst experience.Takes jumping through hoops and 15 days to process is a joke or scam I waited two years and money on a scam. If you are thinking of enrollment in this pet insurance. Two years I never filed a claim. And before care what you say to their customer service people. I am not missing anything you pay upfront And no I will not contact you to discuss anything but getting my money for no claims for two years.Contact me then .I am turning it over to my lawyer.

For my first time submitting a claim via the app- easy as can be. Submission entry took only a few minutes, uploaded documents right to the app and submitted. It being my first time, of course I missed a critical document, but the app updated me quickly, I submitted it and boom- accepted and approved.

The sign up and claims process are incredibly easy to use, and the app having the ability to speak directly with a vet feels like an incredible value.

I had a pet insurance plan with another carrier for 14 years and my experience is settling claims was probably a 3 or 4. That was because I sometimes need to resubmit the claim because the doctor's notes were not detailed enough or they needed additional information. Once that was done I did get paid. MetLife is so much easier to work with. Claims are processed in a reasonable period of time. The claims submission process is easy. Payment comes quickly. The one time I called to ask a question is was easy to get through to a representative. The summary of payments that are available is a helpful tool. I am glad that I have had MetLife for about 3 months for my 5 month old puppy.

Easy to use the app. Claim was processed quickly. I have recommended Met Life pet insurance to friends and family.

I highly recommend MetLife Pet Insurance. It is easy to submit the claim. I get the documentation I need from the vet's office before leaving. Submit that info when I get home. Claims are received and processed quickly. Thank you MetLife Pet Insurance!! 🐾

My rescue came with a trial MetLife Pet Insurance policy. I used it almost immediately and it was so easy to fill a claim. Reimbursement came quickly. In the proceeding months, I extended the policy and after my deducted was met, all claims are reimbursed at 100%. Great customer service; someone always answers. Quick processing too.

So far I have had 5 claims that I submitted approved quickly. The process is pretty easy. I’m very happy with the service and glad that I enrolled. I highly recommend it. Thank you MetLife.

Ask your veterinarian for insurance providers that they have heard good reviews from their other patients. I sure wish I had done that before signing up with Metlife pet insurance! Spent hundreds of dollars and hours of time and could not get any of my specific questions answered.

I recently added my new puppy to MetLife and as it was before very easy to enroll. Affordable and very easy to submit claims.