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I trusted this insurance because of their partnership with Costco, a brand with a great reputation. I've been paying for this insurance for a long time and never made a claim. My dog has pre-existing conditions, and I've always covered treatments out of pocket. When I finally needed to use the insurance for a skin infection, they denied my claim, citing pre-existing conditions. However, the records they referenced had nothing to do with my dog's skin! After calling, they suggested reopening the case, but I cancelled the insurance immediately. This feels like a scam—they do everything possible to avoid paying. I want an insurance company that actually helps, not one that works to avoid their responsibility.

My main coon broke her femur, I submitted claims because she needed to have surgery and metlife denied my claim. They claim that the doctor notes stated it was a pre existing condition. I reached out to my vet and they reviewd the notes with me and it doesn't say once in the notes that it was a pre existing condition. Definatly think twice before choosing this company. They lost my buisness indefinitely.

I called and used the app. My claim was processed efficiently and Met Life communicated via email and I was easily able to see my claim status in the app. When I called the customer service rep was friendly, professional and helpful. Can’t ask for more than that

I have two dogs and I’ve had nothing but great experiences with Met Life , the claims are done in quickly manner , the customer service is excellent.

I work in the veterinary field where I am exposed to many pet insurance companies that our clients have enrolled in. Metlife is stellar in all areas especially in their phone presence. Last year we rescued a 5 month old puppy when 9 days later he chewed up a wooden hair brush, a pen, box of tissues and part of a book. Due to the sharpness of the pen and brush he had to have full surgery. MetLife did not question any of the process and reimbursed us the 90% that we had enrolled in. We highly rec Metlife and are customers forever!

I had an unexpected heart issue for my pet that was stressful and led to expenses that I was not sure will be handled by HelathyPaws. The process to submiot claim took 2 minutes and was notified it was approved within 2 days. They even followed up by email to check on his health! Very satisfied with this experience.

when I adopted my French bulldog I never would have expected that her first year would have cost me thousands of dollars in emergency veterinarian care but thanks to having this pet insurance I won’t suffer the consequences of financial hardship because of it .. and to think I almost didn’t get the insurance .. Truly thankful and blessed that I did

Great customer service and fast payment of claims! Didn’t receive as much % of claim as rep on phone told me I would.

Very happy with MetLife Pet Insurance. Easy to submit claims and fast turn around. Great customer service.

I've had 2 other Claims for Rosie that went very well. The most current one had a lot of complications and had to make several calls and ask the Vet to send in information several times. I finally got Samantha who was GREAT and understood what was wrong and got a supervisor involved and got my Claim reviewed and finalized quickly- Many Thanks to her and the supervisor who got this over the Finish Line!! Linda Green