O'Neal Animal Hospital

Took my 13 lb dog here today to get his annual shots. We recently got new pet insurance (Pet Assure) and this was one of the vets listed, and the closest to us with some fairly good reviews, so we decided to give it a try. What. A. Mistake. Our appointment was for 11, we got there a few minutes early, checked in, and proceeded to wait for an entire hour before being lead into an exam room. The photos in a previous review from a year ago are still accurate. The whole room covered in dust and dirt and weird stains from floor to ceiling. It took another 5-10 minutes for the vet to come in, and during that time the vet assistant was walking in and out of one of the three doors in the exam room, gathering equipment, going to the exam room next to us, not speaking to us the entire time. Once the vet did come in, we went over what we were getting done (vaccinations) and went over prior medical records. Neither he nor the assistant were wearing gloves, and if we hadn't seen the vet wash his hands before doing the shots we probably wouldn't have believed he did. Before doing vaccinations, they gave our dog a physical exam, the whole time grabbing him by his harness or collar and pulling him over to the vet on the exam table. The vet didn't ask if it was okay to pull him by the harness or collar (he did have a leash attached and also was on a table no wider than a foot and a half). The vet and his assistant then very suddenly flipped our dog over on his back, asking me to help hold him still, to.. I think examine his belly? He also mentioned almost as an afterthought that our dog has a slight heart murmur - this is something I've never been told by his previous vet, and given how stressed our dog was it wouldn't surprise me if his heartbeat was irregular. Our dog at this point was very stressed and uncomfortable, so we got some treats out to help him get through the vaccinations. Thankfully the vaccinations went okay with the helpful distraction of peanut butter and cheese. We then had to wait another 15 to 20 minutes for a prescription for something they did not supply in office. At this point, we just wanted to leave, so we gladly left the room and went to check out. With our pet insurance, it specifically says to present the card at checkout, and the vet's office would give a 25% discount for services. We told this to the receptionist and she said "No you'll have to file a claim with them, but you'll pay the full total today." We told her that the app instructed us to show her the card and what it said, and she just said "okay" not looking at the card, and giving my partner an annoyed glance. Overall, this was a horrible experience. We will definitely not be coming back. I'm sure there are people that have good experiences here, but I cannot overlook the grime, dust, and lack of sanitation pretty much anywhere. Please don't bring your pet here.

posted: 10/07/2023

I have owned two dogs simultaneously since 1992. And all of my beloved dogs over the years have received top quality vet care from Dr. Littlejohn and his assistant Pete, and Annie the receptionist. And I have boarded my dogs there a number of times over the years with not one issue. I have only good things to say about O’Neals. Friendly, pleasant and courteous. When I go to O’Neals Animal Hospital, I know my dogs are in good hands. No, it’s not all glitzy and shiney and modern looking but the pet care is the best. I’ve read a couple one star reviews and can’t believe it’s the same place. I have never experienced nor witnessed any of the matters mentioned by others. Your fur babies are in good hands with O’Neals.

posted: 05/01/2023

I took my feline to the vet last week and the visit was an amazing one. Dr. Littlejohn handled my feline with care and asked me if I had any concerns about him and he cut his nails for me (you know it was a fee, but I didn't mind) and his assistant was great too.

posted: 05/02/2023

Literally the worst vet I've ever been to. Disgustingly dirty and unsanitary. The room was a huge mess when we came in and the vet was just throwing trash around. There was an uncapped syringe on the counter when we came in and a disgusting used comb covered in who knows what that the vet then used to brush my cat without washing it first. No gloves were worn by anyone and at one point the vet was waving an uncapped needle in his hand while also holding a light to look into my cat's eye. Everyone was super rude and unprofessional, our appointment was over an hour late. I wish I could give it zero out of 5 stars, please take your animals literally anywhere else if you can.

posted: 09/19/2022

Yes, the building is older. I like wood - it "feels" warm and inviting. The ceiling is high, and the room is well-lit. Smells a little like animals-are-here, but I'd expect that. Cat and dog magazines are scattered on a low, central table. About 5-6 wood chairs surround that table. A powder-room for human visitors is available to the left of the reception desk. A wood door to the right of the reception desk leads to the exam rooms. I'd describe the team as professional, caring, and considerate. Anne at the reception desk asks how she can help. I give my pet's name and my name. I smile to see the many photos of clients on the wall and the office cat stretched on the counter. Anne invites me to take a seat; she'll let the doctor know we are there. Waiting for the doctor allows us to interact with other pet guardians and the pet clients also waiting. Us? Actually, me. I enjoyed hearing the stories about the other pets. Dr. Littlejohn or his assistant Pete see us next. I state why we are there. They handled my cat with ease, and my cat tolerated their examination. Yes, my cat howled when needles breached his flesh. Who likes needles? However, I never felt that my cat was treated cruelly by the doctors. Dr. Littlejohn and Pete were my cat's medical crew since 2019. My cat passed last Tuesday. When I get a new cat, I will take that cat to O'Neal's.

posted: 09/09/2023