VEG ER for Pets

1 year and 1 month ago my Lulu passed away. We brought him to VEG because he wasn’t eating or walking and he had no desire to get up off his bed. Months prior he was vomiting everything he ate. He had become very thin and had lost about half his body weight. My experience at VEG was great. The vets and vet staff were very helpful, friendly and most importantly compassionate. The vets and nurses informed me about Lulu’s condition and what I could do for him. Seeing that his condition was deteriorating, I chose the difficult option of euthanasia. Thankfully the vet walked me through the process of what it would be like for Lulu. Before Lulu was euthanized, the vet gave me as much time as I needed to stay by Lulu’s side before saying goodbye. I was given the option of a private cremation and received his ashes on time and with a beautiful memorial for Lulu. Thanks to VEG for getting me through that tough decision. I miss Lulu everyday.

posted: 03/20/2025

Our male cat, Pistachio, got into a lily, and we rushed him to VEG. Dr. Jones and her team were informative, compassionate, and caring in their approach, even while my partner and I were completely distraught. Thank you Blake, Alex, Shannon, Anna, Cynthia and everyone else who helped ❣️ They did everything they could to create a treatment plan that would save our pet’s life without draining our bank account. Explaining every step along the way. Pistachio stayed for 48 hours under their care and their 24/7 open-door policy was incredible. It allowed us to stay with our baby whenever we wanted. Throughout our time there, the team was consistently kind, attentive, and always asked if there was anything we needed. While I was there, I saw so many other patients come and go, and it was clear how hard these vets work to make sure every pet receives the treatment and attention they deserve. I am forever grateful for the incredible work they did for Pistachio. Thanks to them, we were able to bring our healthy, happy boy back home.

posted: 04/27/2025

I am extremely disappointed with my experience at this veterinary clinic. After my regular vet shut down, I had no choice but to bring my 5-year-old dog here, as they were open 24 hours. Unfortunately, the professionalism and care were nonexistent. When I brought my dog in due to wheezing, the staff immediately diagnosed him as dehydrated, despite us knowing he had been constipated for days, which could have been the cause of his symptoms. They insisted on keeping him overnight, only to add unnecessary charges, and never disclosed that he was unlikely to survive. Sadly, my dog passed away a few hours later. What made the situation worse was their lack of compassion and respect. Throughout the process, they referred to my dog as "it," completely disregarding the emotional bond we had as a family. After his passing, they tried to sell us cremation or coffin packages as if there were no other options, showing no sensitivity to our grief. To top it off, when we came to pick up his body after calling them multiple times over three days to confirm everything was in order, they had forgotten to thaw him out, further adding to the frustration and heartache. My issue is with the business itself and how they handled a very sensitive situation. To them your pet is not a family member it is just an animal. They lack professionalism, empathy, and basic respect for families going through a loss. I would not recommend this clinic to anyone based on my experience. In the photos you can see how he was treated he looked so sad and even when we didn't want to leave him over night they INSISTED. We prepared our own goodbye cocoon for him since we didn't want to give this place even more money and supporting their business

posted: 03/07/2025

I can't say enough about this facility. I am used to a very busy New York emergency room but this is not that. Its busy but you get the feeling that you're being fully attended to unlike the bigger emergency hospitals. The staff could not be nicer,more attentive and considerate. Everyone from the front desk to the nurses to the vet techs and of course the veterinarians were all amazing.I was even allowed to stay over night to watch my cat while they treated him They kept me very informed about what they were doing for him and I was able to watch some of the procedures being done. This allowed me to feel that he was getting the best care he could and it was under my watchful eye. it felt good to be able to stay with him and know that he was being cared for properly. They gave me good discharge directions, made sure I understood them and gave me a referral for next steps. Thank you again VEG I wish all Animal Care facilities were like yours. If I could give you more than five stars I would because you deserve it!!😽😸😻

posted: 03/13/2025

I was so impressed with this Emergency Vet! Worlds better than blue pearl for sure. I went in an anxious mess, still in my slippers because I was hardly awake, with my French bulldog that was having weird problems. Dr Casey is the most patient human on earth, I must've asked him 5000 questions and he never made me feel stupid or annoying like how I've been treated before. Everybody there is super warm from the receptionists to the ppl working in the hospital side. I watched as many other animals were treated with care and love (especially the ones who had been admitted and their owners weren't there, nearly cried watching a Dr petting a cat with an e collar). You could tell that everybody here really loves animals. They even have a really cute golden doggy assistant. We were seen right away, I was given an estimate before anything was done, and the exam, bloodwork, and two kinds of medication came to 500 bucks which really is not bad in the world of Emergency Vets. 3 years ago today I dropped 1500 at blue pearl and was treated like an idiot for insisting that my dogs seizures weren't epilepsy but brain tumors (yes it was tumors, RIP Fancy) When you call them you get to speak to a doctor or nurse who will evaluate if you actually need to go in. The nurse I spoke to was awesome and assured me that my dog was not on deaths door but my anxiety from losing my last dog this time three years ago made me go in anyway. I'm so glad I did. Also this place is clean and really beautiful. They have a water and coffee station, the seating is cozy, and they even gave my dog a blanket and a bed to hang out on I can't say enough about this place, thank you so much for taking care of Blanche (and my anxiety). She finally ate like a vacuum cleaner and is feeling much better tonight.

posted: 03/08/2025