VCA Valley Animal Hospital and Emergency Center

I can’t say enough about how professional and empathetic the staff is on 22nd. We serious thought we were going to lose our little family dog, possibly toad poisoning. To the shock of all of use her will to live and the knowledgeable staff saved her life. Even though she gave some attitude to staff, I know she is really grateful to all of you for saving her and helping her survive. She came home with a full recovery 13 hours later.

posted: 06/08/2023

We ended up taking an emergency trip to VCA because our snake was getting significantly worse before our appointment at orange grove the next day. The care there has literally been I think the worst experience we have ever had dealing with vets. (I’ve worked many years in animal care) They let us wait 2 hours after they took him to the back to “examine him” they didn’t even take vitals before they said “some of our vets don’t like handling snakes” they sent us home and we waited another hour before the new Tech on duty called and said they had still not looked at him. So we decided to come in to pick him up and got a little heated because how do you see this and not think this is emergency? How do you let him just sit there like this and fear that he is going to hurt you? After some words with the tech we were able to get some pain management until he can get into orange grove in the morning. The night tech that helped was great, we are glad she spoke up for us. It feels like false advertisement, do not trust them with your exotics. They will drag you along and waste yours and their time .

posted: 05/04/2023

I've brought both my cat and dog here for emergency care and have had great experiences each time. My dog is extreamly fearful, and the vet tends to bring out the worst in him. Regardless, I feel that the staff has never treated him any different than a normal dog, and his care and wellbeing has always been prioritized. He's had a rough year, and unfortunately we've had to make three separate er trips. Each time we've seen different staff members, and each one was equiped to deal with a dog with behavioral issues. One time a tech even let me know that she had worked with dogs with behavioral issues in the past, and took the time to sit down on the ground with him and attempt to build a positive association. That always stood out to me as a particularly compassionate moment. Yesterday I brought my senior cat in for emergency services and the staff was once again great. I really appreciated that they explained everything to me thoroughly but didnt push unneccesary testing. They also let me know that the exam fee is good for 24 hours, just in case we needed to come back. Thank you for taking the best care of Orbit and Allie!

posted: 08/04/2023

Very incensive cold calist uncompassionate people .... I am half-Mexican and half white. So I'm not prejudiced but I will say this. The Mexican women at that hospital are very insensitive to our pets. I don't know what it is. But they were rude to me more than one. And as as moarning from my precious loved dog. All I could think about is I should've told those Mexican women off for being so uncompassionate and uncaring. And I shouldn't have left my dog there. That's what I got to think in my mind when I was moarning for precious dog.... I did go back and talk to management about discipline in her staff. And she said she get back to me. And I never heard from her. That's a kind of service you'll get there.

posted: 09/21/2023

VCA has the BEST CARE for your pet. Very professional, making you and your pet feel comfortable and secure. Their staff is very friendly , making your visit pleasant and not feeling like your just another number or will be forgotten once they get paid and out the door. Their work ethnics are outstanding. Their team is focused on your pet getting the best care , as they will explain their diagnosis giving you every option possible in the best interest for your pet. They encourage you to ask questions as they will promptly answer them. With that being said , The VCA Animal Hospital Emergency Center on 22nd Street is affordable , reasonable , professional, supportive and very ,compassionate about your pets care. I trust them 100% when it comes to the quality of the care of my pets. Thank You for your services VCA your whole staff was awesome ! I commend their outstanding team that had been at work making my experience at the Emergency Center feel "special" "good" ,"satisfied" "content,"and "we'll cared for." "" I felt like my pet and I do matter and they really do care . 🥰 Once Again THANK YOU!

posted: 04/06/2023