Here at Pet Insurance Review we read dozens of reviews every day which detail illness and accidents that pets and their families have been through. Most of the time we’re relieved to see that there’s a happy ending to these stories, but every now and then there’s a case where even the best veterinary care isn’t enough. We were recently contacted by Phil, who sadly lost his Shih Tzu, Bella, in September this year. Despite going through such a difficult time, Phil and his family wanted to thank Nationwide, their pet insurer, for the support they had given throughout Bella’s life. Bella’s story was so touching we wanted to share it with you, and we hope it highlights how important a sense of compassion and understanding from an insurer is when it comes to the toughest times we face as pet owners. The old statement of a dog being Man’s Best Friend could not be truer than to our dear Shih Tzu “Bella”. For a period of ten years she brought our whole family an immense amount of love, joy and companionship. All she ever wanted was to be cuddled, fed and have a good belly rub. From the onset, it became apparent that Bella, at some point, would be requiring veterinarian care, at which time we were introduced to VPI (now Nationwide). Once we acquired her pet insurance, we knew that no matter what happened to Bella, she would be taken care of. From some of the more slightly minor incidents (getting her paw stuck in a lawn chair, breaking a toenail on the stairs, getting a bad cough, etc.), to having a major surgery performed on her (for removing a bunch of bladder stones) Nationwide was always there to walk us through the process. Without having this type of pet insurance coverage, we would have been very hard pressed to come up with the funds needed for treating Bella…..again Nationwide came through. Earlier this summer we noticed that Bella had developed lumps on her neck and seemed at times, had labored breathing. A trip to our local vet confirmed our worst fears……….Bella had lymphoma cancer. No matter how much care or insurance we had, nothing could save our poor Bella and she died on September 13, 2018. We will deeply miss the sound of your paws as you were coming down the hallway, your running up to the door to greet us every time we came home, your barking and chasing the birds and rabbits in our yard and mostly your unconditional love that you extended to us! We will miss you Bella…sleep well, bark all you want in Dog Heaven……until someday when we’ll all be together again. Again, thank you Nationwide for all of your compassion, understanding and fantastic healthcare coverage that you provided to our beloved Bella. Bella’s Family Forever, Phil Jr., Phil Sr. and Sue Ramirez Tucson, AZ.
Last week Petplan (one of the largest insurers in the US), launched a brand new website, and we love it! The new site brings them right back to their roots; 16 years ago two students, inspired by their $5000 veterinarian bill, were hit with a vision to create a world leading pet health company. Fast forward to today and the core mission of creating a better world for animals – and the humans who love them – shines through in their new sleek site, GoPetplan.com. Aside from the nicer look and feel of the site and the fact that you feel there is a genuine personality behind the pages, our favourite part is, of course, the fact that user reviews have been placed right on the homepage. It’s so great to see big insurers appreciate the importance of being transparent about reviews; and hopefully this means they will strive to get more glowing recommendations through providing great service. The insurers can tell us how great they are all day, but when real customers tell stories about how grateful they were to be insured when the worst happened, it means so much more. Cleaner navigation, faster claims submission, more policy information New features of the site include cleaner navigation, the ability to submit claims online (which is a huge timesaver, and potentially means being reimbursed sooner), more transparency over how their policies are structured, what factors determine the premium, and more detailed information on what is, and isn’t, eligible for coverage. They’re also clearly well aware of the competition, with improved comparisons of competitors and clearer access to the education and advice section of the site. A key focus of the content on the new site also demonstrates the philanthropic mission behind what they do — what they call “Petplanthropy”. Through Petplanthropy, Petplan share their time and resources to build a better world for animals. As part of the overall initiative, they make financial contributions to select partner shelters, rescues and humane societies across the country, and each employee has the opportunity to spend a day volunteering with a pet-related cause that is dear to them. We think that the new site clarifies the motivations behind Petplan’s mission — to ensure healthier, longer lives for pets and peace of mind for their people —and how pet insurance helps meet those objectives. By providing transparent information about how pet insurance works and how it can benefit a pet family, as well as showcasing the company’s history and personality; we’re sure we will see many more pet parents choosing to protect their best friends with Petplan.