Kaimuki Veterinary Urgent Care

Dr. Lum and the Kaimuki Staff are great! They were able to take us in the same day and were friendly, patient, professional, and informative...especially when we had questions about our dog and treatment plan. They explained everything clearly, and kept us updated throughout out the time our dog was in her care. We could tell she and the staff really cared for animals and we felt safe with our dog in their hands. I Highly recommend this vet and they had affordable prices compared to other urgent care/emergency clinics on island. Very clean establishment, and had tea and coffee available while we waited. My dog wanted me to tell you guys thank you, she gives you 5 stars 🌟🐾

It was about 6pm one evening, when a friend called about a puppy that had been hit by a car. I knew I couldn't afford VERC and most other vet clinics in the area were already closed for the day. But fortunately, Kaimuki Veterinary Urgent Care wasn't. She stayed there three nights recovering from her injuries. Dr. Sin kept me updated every day, and when she wasn't working, Dr. Lum called me. I can say, without a doubt, that Kala wouldn't have made it that night without their care.

This place has nice people but behind that kindness is “let me get your money”. Lucky i cant give a minus rating cause their prices are insane. I am in a budget and couldnt afford their gouging prices. My regular vet was on vacation so this was the closest vet at the time and they take advantage when you need help. Heartbreakingly my Dog passed away cause i couldnt afford their Firm prices. Their xrays and blood work prices are a rip. Just check out others before here. BEWARE!!!! Do not Go here if you on a budget. This Vet is only for the Rich. Their services are Trash also. 👎 —10/10

Yesterday evening, I brought my kitty to the clinic because he was extremely lethargic and couldn’t stop vomiting, which had me very concerned. With many clinics already closed for the day, I was worried about not being able to have him seen until the morning. I was incredibly grateful that they were able to accommodate him on such short notice. The staff we interacted with were exceptionally friendly and provided excellent care throughout the visit. Today, he is doing much better, and I truly appreciated the follow-up call this morning to check on his progress.

I found this place through my pets insurance, Trupanion. It was eerily quiet for the day before a holiday, there was only one other person there. I took my dog for diareah. They had me waiting for almost an hour, then saw her and gave her probiotics. I asked for a fecal test, which is what another vet had done previously, to take the guesswork out and be sure of what she had, but they told me they couldn’t do it. Weird, but ok. Then came payment time. They had trupanion brochures RIGHT THERE saying they were “trupanion partners” - see posted pic of brochures. The idea is you give them your membership number and then move on. However, they had a “problem with the system.” I patiently waited without saying a peep for a whole extra hour, until I got tired of waiting and asked if I could go. They told me that this would constitute theft. “Excuse me?!” Theft? Because it takes you one hour to process payment?! I asked them why they weren’t on the phone to call the insurance company and sort it out proactively but they said gave me the “5 more minutes” runaround over and over. Let me mention again, there were no other pets the whole time I was there, it was eerily quiet. There’s something way off about this place. My boss called me twice asking why I was late to work, I tried to explain to the vet I had to go. After back and forth, they finally told me, “your bill is personally covered by me” and I said thank you and walked out and went to work. Several days later they’re calling me telling me I need to pay, despite them telling me they were going to cover my bill! I didn’t leave a review until now because I figured, hey, they realized they messed up, wasted my time, were rude, but they took care of the bill so let’s let it be. Apparently not, so here’s a review with my experience so other people know to avoid this place at all cost! $425 btw for a disregard check up and some probiotics. Insane pricing, terrible service, and sassy, unpleasant people working at the front desk. It’s all about the money and they don’t care about the pets wellbeing. Disappointing.