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Veterinary Pet Insurance (VPI)
P.O. Box 2488
Brea, CA 92822-2344
phone: (888) 899-4VPI
website: http://www.petinsurance.com
claim form
Founded in 1980, VPI is the oldest and largest health
insurance plan for pets in the US.
VPI plans cover dogs, cats, birds and exotic pets for medical problems and
conditions relating to accidents, illnesses and injuries. Optional vaccination
and routine care coverage is also available.
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| Customer Ratings |
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60 days |
1 year |
Lifetime |
| Rating |
9.3 |
8.2 |
7.7 |
| Count |
25 |
437 |
2405 |
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10/10 Ibuprofen OD, 4/22/2013
Reviewed By: Steve, Recommend: Y
Sam is a 2 y/o golden retriever who must always have something in his mouth. Recently, while I was packing for a trip, I was interrupted by a phone call. 20 minutes later I found same with a chewed-open bottle of ibuprofen with a whole bunch missing. I rushed him to the vet and they induced vomiting and kept him for three days. The bill for this was $1200 and VPI paid $800. I thought this was fair and will continue to keep both my dogs covered by VPI. | | Injury/Illness: poison Breed: Golden Retriever |
| Claim Amount: over $1000 Age of Pet: 1 - 8 |
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9/10 Health insurance is not only for people, 4/21/2013
Reviewed By: Ursula, Recommend: Y
You hope you never have to take advantage of your insurance. However when your loved one is sick, health insurance makes life easier. I had VPI for my prior 2 dogs. My insurance premium basically covered medication for one of my doggies (so it was basically a wash if I didn't have health insurance). As she got older her eyes had problems. VPI covered a good portion of her medicine. When I got 2 new puppies, I took advantage of the benefits for puppies (like helping with spading). They are both 2 and 3 now. One is very healthy and the other one contacted valley fever and had problems with his liver. We were lucky to sign them up in VPI while he was still healthy. The reimbursement on claims has been very good. | | Injury/Illness: bladder Valley fever, liver and bladder sones Breed: Basset Hound |
| Claim Amount: $500 - $1000 Age of Pet: 1 - 8 |
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10/10 Very Pleased., 4/21/2013
Reviewed By: Kathy Dever, Recommend: Y
Our dachshund incurred a bulging disk and needed immediate surgery. We were so pleased to receive a generous check from VIP. PS out dog is recovering nicely. | | Injury/Illness: ruptured disc Breed: Dachshund |
| Claim Amount: over $1000 Age of Pet: 1 - 8 |
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9/10 Great Customer Service, 4/18/2013
Reviewed By: Lorraine Ahlquist, Recommend: Y
I have two dogs covered under this plan. My older (8 yr.) female Staffordshire Terrier had a hematoma on her ear that required surgery. VPI was quick to process (2 months)since they needed more documentation. They also sent a card and an e-mail to see how she was doing. Great customer service and I'm very happy to have their services. | | Injury/Illness: ear problem Breed: Staffordshire Terrier |
| Claim Amount: over $1000 Age of Pet: 1 - 8 |
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10/10 HIgh value for Dollar, 4/18/2013
Reviewed By: leslie, Recommend: Y
I have been with VPI since I got my second standard poodle 13.5 year ago. I have been pleased with the coverage both for her (she has had major surgery twice) and for her daughter, Roken, now 8 and diagnosed with Addison's at 2. VPI continues to support them both and help with coverage. On several occasions with vets who did not know us, I found that the magic words of "she is insured" lead to a better level of care. Sad but true. | | Injury/Illness: Addison's Breed: Standard Poodle |
| Claim Amount: over $1000 Age of Pet: over 8 years |
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Most Helpful Reviews
6/10 VPI is OK --- consumers need to educate themselves,
I've had a VPI policy for about 7 years and recently had to submit a claim for the 1st time. Submitting the claim was easy and they paid within about 2 weeks. I ended up getting about $3,000 of my $6,000 vet bills back.
Here are my thoughts -
1. I would have liked to get more than just 50% back from VPI. But I chose VPI and I chose a system that deals with standard and customary fees. I chose a… read more
Added 11/24/2009 by: denver
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9/10 Totally Satisfied,
Yes, I would recommend VPI to others and have.
First, I must agree with a few of the comments regarding coverage costs. I do feel that their (VPI) customer scale by which they gauge our reimbursement for Veterinary Services could be improved and more up-to-date with current cost structures. The actual costs incurred far exceed what is allowed by VPI and with the deductable it can be frustrating on what… read more
Added 2/15/2010 by: Gloria Gunderson
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9/10 No major gripes with VPI,
We have our two 5 year old golden retrievers enrolled in the VPI superior plan.
Jack, who we have had since a puppy, has been enrolled since about 6 months of age. Chloe has only been enrolled for the year that we have had her.
Jack has had sooooo many health issues, it has been wellllll worth the money for his plan. He has chronic skin infections due to allergies (he's allergic to human dander,… read more
Added 1/26/2010 by: Kelly
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2/10 the problem is their UCR,
VPI uses a usual and customary fee schedule more than 8 years old. Therefore, you go to the vet, pay let's say 500 and VPI (because they use outdated information) thinks the visit SHOULD have cost 150 - they then reimburse 80% of 150 or 120.00 on your 500.00 claim. (this is a terribly generous example - the reality is much worse). Find another company that either does not use a UCR at all (pets best is… read more
Added 11/30/2007 by: Ellen
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7/10 definitely a yes,
I have had pets all my life. with our newest additions, a german shepherd and a kitten, I decided to give this a try. all claims have been processed promptly. Unfortunately, the biggest payoff would be with a large claim. I wish I had this for my older dogs. then we wouldn't be hesitating about some surgery our lab needs. read more
Added 10/3/2006 by: Ssmith
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