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Veterinary Pet Insurance (VPI)


P.O. Box 2488
Brea, CA 92822-2344
phone: (888) 899-4VPI
website: www.petinsurance.com
claim form


Founded in 1980, VPI is the oldest and largest health insurance plan for pets in the US. VPI plans cover dogs, cats, birds and exotic pets for medical problems and conditions relating to accidents, illnesses and injuries. Optional vaccination and routine care coverage is also available.
Customer Ratings
60 days 1 year Lifetime
Rating 9.4 8.9 7.8
Count 14 266 2813
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Reviews of VPI

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10/10   Excellant, 12/17/2014

Reviewed By: barbara rothwell, Recommend: Y

Quick response, updates the claim form is easy to complete. a no hassle company highly recommend
Injury/Illness: Various   Breed: Miniature Schnauzer
Claim Amount: $500 - $1000   Age of Pet: 1 - 8
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10/10   LOVE VPI, 12/9/2014

Reviewed By: Mary-Ann , Recommend: Y

I have five dogs covered by VPI and have for several years. I cannot say enough about the excellent service, fair reimbursement, and no hassles experience I have had with them. My dogs have had big issues -- two have been treated for cancer -- and VPI covered almost all of the costs.
Injury/Illness: Multiple claims   Breed: Bernese Mountain Dog
Claim Amount: over $1000   Age of Pet: 1 - 8
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10/10   Must have for your pet, 11/28/2014

Reviewed By: Donnamarie , Recommend: Y

I have had VPI since my Golden Retriever was just a few months old and she is now 2. I am so glad we went with VPI. She had back to back urinary infections the first year. We submitted our claim and were reimbursed no questions asked. The 2nd year (this year) she swallowed somthing and had to have surgery to removed a blockage. The bill was 2 thousand dollars and again we were reimbursed the whole amount, timely and no questions asked. I now have VPI for our new puppy. I only have great things to say about VPI. Everyone is always so helpful and courteous. You never know when you may have an emergency or somthing unexpected and knowing we have the best insurance we can possibly have makes it so much easier.
Injury/Illness: Intestinal blockage   Breed: Golden Retriever
Claim Amount: over $1000   Age of Pet: 1 - 8
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10/10   VPI has been a part of Max's life, 11/25/2014

Reviewed By: Richard S. Gilbert, Recommend: Y

Max,our long hair dachshund, has been diagnosed with Cushings Disease. VPI insurance has enabled a great deal of medical support for Max. The cost of care for Max is now significant and VPI has been a major player in providing financial support for Max's treatments and medicines.
Injury/Illness: Cushings Disease   Breed: Dachshund
Claim Amount: $500 - $1000   Age of Pet: 1 - 8
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10/10   Never thought I would need this insurance., 11/21/2014

Reviewed By: JC Burdine, Recommend: Y

I got my French bulldog puppy Ava at three months and signed her up for VPI right away, more as a safety net, but not really thinking it would need it until much further down the road.
My dog enjoyed three solid years of uneventful good health until one morning when she could not stand on her hind legs. The local vet said that it was something serious and neurological. The next day Ava had an MRI and emergency surgery to repair two ruptured discs on her spine. The bill was $7000. Without VPI this would have been a financial catastrophy for me.
Ironically, later that summer Ava had a severe skin infection that required three vet visits and scrapings. Again, VPI helped me to manage these bills.

Today my beautiful dog is running on the beach and her skin looks perfect.
I am grateful to VPI. I think all dog owners should explore pet insurance.
Even the healthiest dog can become sick suddenly. I'm glad I have VPI.
Injury/Illness: Ruptured discs in spine   Breed: French Bulldog
Claim Amount: over $1000   Age of Pet: 1 - 8
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Most Helpful Reviews


6/10   VPI is OK --- consumers need to educate themselves,
I've had a VPI policy for about 7 years and recently had to submit a claim for the 1st time. Submitting the claim was easy and they paid within about 2 weeks. I ended up getting about $3,000 of my $6,000 vet bills back. Here are my thoughts - 1. I would have liked to get more than just 50% back from VPI. But I chose VPI and I chose a system that deals with standard and customary fees. I chose a… read more

Reviewed By: denver
 
9/10   Totally Satisfied,
Yes, I would recommend VPI to others and have. First, I must agree with a few of the comments regarding coverage costs. I do feel that their (VPI) customer scale by which they gauge our reimbursement for Veterinary Services could be improved and more up-to-date with current cost structures. The actual costs incurred far exceed what is allowed by VPI and with the deductable it can be frustrating on what… read more

Reviewed By: Gloria Gunderson
 
9/10   No major gripes with VPI,
We have our two 5 year old golden retrievers enrolled in the VPI superior plan. Jack, who we have had since a puppy, has been enrolled since about 6 months of age. Chloe has only been enrolled for the year that we have had her. Jack has had sooooo many health issues, it has been wellllll worth the money for his plan. He has chronic skin infections due to allergies (he's allergic to human dander,… read more

Reviewed By: Kelly
 
2/10   the problem is their UCR,
VPI uses a usual and customary fee schedule more than 8 years old. Therefore, you go to the vet, pay let's say 500 and VPI (because they use outdated information) thinks the visit SHOULD have cost 150 - they then reimburse 80% of 150 or 120.00 on your 500.00 claim. (this is a terribly generous example - the reality is much worse). Find another company that either does not use a UCR at all (pets best is… read more

Reviewed By: Ellen
 
7/10   definitely a yes,
I have had pets all my life. with our newest additions, a german shepherd and a kitten, I decided to give this a try. all claims have been processed promptly. Unfortunately, the biggest payoff would be with a large claim. I wish I had this for my older dogs. then we wouldn't be hesitating about some surgery our lab needs. read more

Reviewed By: Ssmith
 
 
Compare VPI to similar insurers

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  • VPI vs Pets Best
  • VPI vs ASPCA



  • Review VPI review policy

    Review Title (if you could say it in one sentence, what would you say?)
    Your Review (tips)
    DO tell us specifics about your pet's illness or injury
    DO tell us whether you were happy with how your claim was handled

    DON'T use profanity or personal insults
    DON'T write in ALL CAPS
    Overall Rating (1 - worst, 10 - best)    
    Would you recommend this company to other pet owners?
    Yes   No
    Your Name
    State/Province

    Tell us about your pet
    Type: Dog     Cat
    Breed:  
    Age (at the time of your claim):   Under a year   1 - 8   Over 8 years  
     
    Tell us about your claim
    Type of illness or accident:
    not sure
    ear problem eye problem skin problem
    cancer gastritis/vomiting enteritis/diarrhea
    bladder renal (kidney) thyroid
    other:
    Claim amount
    Time taken to handle claim
     
    Verify that you are a customer
    I certify that I am (or was) a customer of this pet insurance company and that I have not been offered a reward, financial or otherwise, by the insurer for writing this review.
     

    We have zero tolerance for fake reviews!

    A message to pet insurance management: please do not submit a review! We consider these submissions fraudulent and will immediately remove these from our site.

    While we support your efforts to encourage honest feedback from customers, we encourage you to submit information here