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Trupanion Canada


PO Box 34538
1268 Marine Drive
North Vancouver, BC V7P 1T2
phone: 888-615-8318
website: http://www.trupanion.com/canada

Canadian-founded Trupanion offers pet insurance throughout Canada and the US.
Customer Ratings
60 days 1 year Lifetime
Rating 5.8 9.5 9.2
Count 11 1360 4302
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Reviews of Trupanion Canada

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10/10   Love this company!, 5/9/2016

Reviewed By: Barb, Recommend: Y

I have had Trupanion coverage since my dog was 8 weeks old. Her first year was a busy claim year, but she has had relatively few claims during the succeeding 5 1/2 years. With every claim, however, including one that I had questions on, the staff were professional, friendly, helpful and respectful. If I questioned 'why?' on something, they checked into it and gave me an answer. I have tried to make sure I know what is covered and what is not and I have my policy in my pet's file so I can reference it, if needed. I just filed another little claim late last month and I have already received the coverage check. I have NEVER had a problem that couldn't be reasonably resolved. I have recommended this company to many, many people over the past years and I will continue to do so. I only wish I had been wise enough to get Trupanion coverage for my other dogs in the past.
Injury/Illness: soft tissue injury   Breed: Bernese Mountain Dog
Claim Amount: $100 - $500   Age of Pet: 1 - 8
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10/10   Thank you so much!!, 5/2/2016

Reviewed By: Rose, Recommend: Y

Yesterday I had to put down one of my best friend, a member of our family. He was the dog that even dog haters loved. He was half great dane and half boxer so he was big but, so loving no one was scared of him. He died of cancer but thanks to trupanion we were able to tried everything to save him. We didn't have to think about weather we could afford the treatment because trupanion was there for us the whole way. They even paid the hospital directly so we did have to lay out large sums of money. I will spend today and many day to come crying over my lost but, at least I know I was able to give one of my best friend, a member of my family, the best care money could buy.
Injury/Illness: cancer   Breed: Mixed Breed dog
Claim Amount: over $1000   Age of Pet: 1 - 8
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1/10   3000k + for Trupanion Pet Ins. over 3years = zero$, 4/27/2016

Reviewed By: Lisa Mazza, Recommend: N

I bought this insurance for my three cats (two were still young and one a kitten). After my vet has submitted claim forms with all information clearly stated...we still are waiting for claim reimbursements. All I've received from Trupanion is a $70 (that's right...SEVENTY DOLLARS
Injury/Illness: skin problem cardiomyopathy   Breed: Domestic Shorthair
Claim Amount: over $1000   Age of Pet: 1 - 8
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10/10   What other company pays hospital directly?! , 4/22/2016

Reviewed By: Nicole, Recommend: Y

Answer: NONE! Not having to wait for reimbursement is major progress in the world of pet insurance. My Shep mix recently had surgery to remove an anal sac tumor. Estimate was $4700. Instead of having to come up with the money or charge it, Trupanion was able to pay the hospital directly and I only had to pay my 10% (deductible was already met).

Just think about that for a minute .... that's major!

I picked my boy up 2 days later after surgery and because the hospital took a deposit larger than my portion due to Trupanion, I actually ended up with a credit on my account. How awesome is that!?

Trupanion's claims experience alone is worth every dime. The fact that their coverage is so comprehensive makes it the best of the bunch for sure!

Injury/Illness: cancer   Breed: Mixed Breed dog
Claim Amount: over $1000   Age of Pet: 1 - 8
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10/10   What a relief!, 4/20/2016

Reviewed By: Donna, Recommend: Y

I've been with Trupanion for 9 years (was called Vet Insurance before.) I've attained coverage for my dog ever since I adopted her, when she was only 3 months old. Been paying premiums her entire lifetime so far.
Suddenly, her thorax (chest) and neck have been swelling up, not wanting to take long walks, panting more often during the short walks. Took her to the vet, and sure enough, she has a benign tumour in both these areas.
Panicking, crying, and worried, I had absolutely no clue how to even start the whole insurance thing. I called them and said all this too. They were extremely supportive, giving me easy instructions on what to do next. They emailed me to give me the same instructions on the phone, to put in writing, as my mind was frantically worried over my dog.
Out of the total cost of $1055.15, we received $755.91 back from Trupanion. As my dog needed surgery for tumor removal, this was %90 covered. It is very clear in the policy that anesthesia, preanesthetic bloodwork, or fluids are not covered. At the same time, dental care needed to be done, and this too, is a policy exclusion (i.e. there's no coverage for dental care and prevention/prophylaxis.) Just as we humans don't have coverage for preventive care (e.g. multi-vitamins, echinacea, Boost/Ensure, etc.), I totally get it with the policy exclusion on preventive/prophylactic care.
My claim took 2-3 weeks. So I'm very content. Way faster that any Canadian waiting for their Medical-EI benefits.
For those who mention that it takes an excruciating long time to have their claim approved, I advise to speak to your vet/clinic. Sometimes, the vet is extremely busy that they haven't sent all the reports that Trupanion is asking for, that you might need to verify with your vet/clinic that every single form has been submitted from their behalf. I've asked Trupanion what exact papers (word-for-word) is needed from my Vet, and even though Trupanion calls and emails my vet, I still go see my Vet in person, to ensure that me *and* the clinic are doing our part in submitting every piece of paper that Trupanion is asking for.
In short, verify and clarify with your vet/clinic that they've sent *everything* that Trupanion is requesting.
By the way, when I called Trupanion upon receiving the diagnosis for the first time, I was still at the clinic. Trupanion was requesting an estimate from my clinic. I sent it through my smart phone while I was still in the clinic. Unfortunately, the estimate was handw
Injury/Illness: benign conncective tissue tumour   Breed: Shih Tzu
Claim Amount: over $1000   Age of Pet: over 8 years
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Read More Reviews...


Go To: trupanion.com/canada


Most Helpful Reviews


9/10   Good Claim Response So far!,
We've been with Trupanion for a little over a year with both our Yellow Lab (1 yr old) and Kitten (1 yr old). Our vet recommended them when we were getting their first checkups. We did some research and read the good reviews and decided to give it a go. We're glad we did. Our Lab had kennel cough (much to our efforts to prevent it) and the ER tests on a holiday was covered. Our Kitten recently swallowed an… read more

Reviewed By: Matt P., parent of a Yellow LabMixed Breed
 
8/10   Pretty good for the most part,
Our 1 year old Great Dane has been insured with Trupanion since she was about 6months old. In the last few months we've been trying to figure out what was wrong with her back (she was walking funny)... after xrays, an MRI, spinal fluid testing, and more we still had no definitive answers. We were able to get all these tests done though with the help of Trupanion and knowing they would cover 90% of our… read more

Reviewed By: Brooke, parent of a Great Dane
 
10/10   Satisfied Customer,
I had never purchased pet insurance for my previous pets and have experienced some very expensive vet bills throughout 30 years of dog ownership. I was asked to consider adopting a Yellow Lab whose owner had unexpectedly passed away and I felt that pet insurance would be a good investment. I had heard about Trupanion through PETCO. I went on line and read up on numerous plans and I felt, by far,… read more

Reviewed By: Cathy
 
10/10   Love this company!,
I have had Trupanion coverage since my dog was 8 weeks old. Her first year was a busy claim year, but she has had relatively few claims during the succeeding 5 1/2 years. With every claim, however, including one that I had questions on, the staff were professional, friendly, helpful and respectful. If I questioned 'why?' on something, they checked into it and gave me an answer. I have tried to make sure… read more

Reviewed By: Barb, parent of a Bernese Mountain Dog
 
10/10   Thank you so much!!,
Yesterday I had to put down one of my best friend, a member of our family. He was the dog that even dog haters loved. He was half great dane and half boxer so he was big but, so loving no one was scared of him. He died of cancer but thanks to trupanion we were able to tried everything to save him. We didn't have to think about weather we could afford the treatment because trupanion was there for us the… read more

Reviewed By: Rose, parent of a Mixed Breed
 


Review Trupanion Canada review policy

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