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Trupanion Canada


PO Box 34538
1268 Marine Drive
North Vancouver, BC V7P 1T2
phone: 888-615-8318
website: http://www.trupanion.com/canada

Canadian-founded Trupanion offers pet insurance throughout Canada and the US.
Customer Ratings
60 days 1 year Lifetime
Rating 8.8 9.1 9.0
Count 77 755 2520
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Reviews of Trupanion Canada

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10/10   Peace of mind is priceless!, 10/21/2014

Reviewed By: Nilsa Montaner, Recommend: Y

My 4 year old Nina required surgery after being mauled by a 60 lb dog. When I called for preapproval I was greeted with a very compassionate support person and within an hour received a call back with great news that Nina's surgery was approved and everything would be covered at 90% less the exam fee and deductible of $250. Unfortunately my Nina did not survive the surgery. Nina was our second family pet. We did not have Trupanion when we owned our first pet. After having experienced such a tragedy with our beloved Nina, we will never own another pet without having Trupanion on our side. The peace of mind that we had by having Trupanion is absolutely priceless. The rates are very reasonable and the staff is amazing. I have no complaints about how our claim was handled.
Injury/Illness: attacked by dog   Breed: Mixed Breed dog
Claim Amount: over $1000   Age of Pet: 1 - 8
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10/10   A company that follows through on claims, 10/20/2014

Reviewed By: Erin, Recommend: Y

I have had many pets in my life and I was a skeptic when it came to pet insurance. I have had Trupanion insurance for my dog for one year and I am so impressed. They have great customer service and they have paid over $2000 in vet bills over this year. I will never get another pet without insurance through Trupanion.
Injury/Illness: ongoing unknown intestinal issue   Breed: Mixed Breed dog
Claim Amount: over $1000   Age of Pet: under a year
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10/10   SO VERY GRATEFUL FOR FAST SERVICE, 10/19/2014

Reviewed By: JEANIE MURGO, Recommend: Y

DOLCE WAS A SICK KITTY,VOMITING OFTEN DUE TO FOOD ALLERGY THAT WE DIDN'T KNOW ABOUT. LARGE BILLS FOR TESTING TAKEN CARE OF BY TRUPANION. SO VERY GRATEFUL FOR THE INSURANCE. WOULD, AND HAVE RECOMMENDED TRUPANION TO FRIENDS WITH PETS.
Injury/Illness: gastritis/vomiting   Breed: Ragdoll
Claim Amount: $100 - $500   Age of Pet: 1 - 8
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9/10   Friendly and fast service, 10/14/2014

Reviewed By: Stephanie Cleary, Recommend: Y

Response quick and accurate. Nice friendly emails mentioning how I cared for my dog. Kind of silly as obviously scripted but sweet nonetheless. A nice reminder that my insurance would be there even in a very serious or expensive situation!
Injury/Illness: gastritis/vomiting   Breed: Labradoodle
Claim Amount: $100 - $500   Age of Pet: 1 - 8
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5/10   An appeal should not have been necessary , 10/14/2014

Reviewed By: V fors, Recommend: N

My one experience submitting a claim leads me to believe that their policy is to reject all claims at first submission. This was unnecessary stress since the claim was on right eye and my appeal required a letter from the vet to point out that a pre-existing issue of other eye was clearly unrelated. However all communication with this company has been totally friendly and professional. I just believe that my case , that I had to appeal, should not have been rejected on first go as all evidence was clear on the vet file that the one eye issue was unrelated to the other eye issue.
Injury/Illness: eye problem   Breed: Yorkshire Terrier
Claim Amount: $100 - $500   Age of Pet: 1 - 8
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Most Helpful Reviews


9/10   Good Claim Response So far!,
We've been with Trupanion for a little over a year with both our Yellow Lab (1 yr old) and Kitten (1 yr old). Our vet recommended them when we were getting their first checkups. We did some research and read the good reviews and decided to give it a go. We're glad we did. Our Lab had kennel cough (much to our efforts to prevent it) and the ER tests on a holiday was covered. Our Kitten recently swallowed an… read more

Matt P., parent of a Yellow LabMixed Breed
 
8/10   Pretty good for the most part,
Our 1 year old Great Dane has been insured with Trupanion since she was about 6months old. In the last few months we've been trying to figure out what was wrong with her back (she was walking funny)... after xrays, an MRI, spinal fluid testing, and more we still had no definitive answers. We were able to get all these tests done though with the help of Trupanion and knowing they would cover 90% of our… read more

Brooke, parent of a Great Dane
 
10/10   Satisfied Customer,
I had never purchased pet insurance for my previous pets and have experienced some very expensive vet bills throughout 30 years of dog ownership. I was asked to consider adopting a Yellow Lab whose owner had unexpectedly passed away and I felt that pet insurance would be a good investment. I had heard about Trupanion through PETCO. I went on line and read up on numerous plans and I felt, by far,… read more

Cathy
 
10/10   Peace of mind is priceless!,
My 4 year old Nina required surgery after being mauled by a 60 lb dog. When I called for preapproval I was greeted with a very compassionate support person and within an hour received a call back with great news that Nina's surgery was approved and everything would be covered at 90% less the exam fee and deductible of $250. Unfortunately my Nina did not survive the surgery. Nina was our second family pet.… read more

Nilsa Montaner, parent of a Mixed Breed
 
10/10   A company that follows through on claims,
I have had many pets in my life and I was a skeptic when it came to pet insurance. I have had Trupanion insurance for my dog for one year and I am so impressed. They have great customer service and they have paid over $2000 in vet bills over this year. I will never get another pet without insurance through Trupanion. read more

Erin, parent of a Mixed Breed
 


Review Trupanion Canada review policy

Review Title (if you could say it in one sentence, what would you say?)
Your Review (tips)
DO tell us specifics about your pet's illness or injury
DO tell us whether you were happy with how your claim was handled

DON'T use profanity or personal insults
DON'T write in ALL CAPS
Overall Rating (1 - worst, 10 - best)    
Would you recommend this company to other pet owners?
Yes   No
Your Name
State/Province

Tell us about your pet
Type: Dog     Cat
Breed:  
Age (at the time of your claim):   Under a year   1 - 8   Over 8 years  
 
Tell us about your claim
Type of illness or accident:
not sure
ear problem eye problem skin problem
cancer gastritis/vomiting enteritis/diarrhea
bladder renal (kidney) thyroid
other:
Claim amount
Time taken to handle claim
 
Verify that you are a customer
I certify that I am (or was) a customer of this pet insurance company and that I have not been offered a reward, financial or otherwise, by the insurer for writing this review.
 

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