United Pet Care - Pet Insurance Review

Not insurance, but a membership program that permits members to obtain discounted services through a network of veterinarians located in California, Nevada, Arizona, Colorado and Texas.

Most Helpful Reviews of United Pet Care .
9/10 Pays for itself, 6/8/2013 Reviewed By: Rose, Recommend: Y I have had UPC in the past and decided to get it again for my 14 year old lab. She was due for her shots, and since immunizations are covered 100% it was a no brainier for me or anyone . The $20. Savings for office visits alone, plus the cost of the insurance monthly is less than the price of the 20% savings on her arthritis medication medication. This is a great discount plan, if you can find your vet is on it, Comment on this Review \| Was this review helpful to you?

3/10 So-Called "Policie", 1/30/2013 Reviewed By: Nikole, Recommend: N Like the other review, I had my card "declined." Due to it getting stolen and shut down. At the same time I moved housing, so didn't get the memo that my car was having issues. I call to set up another dog of mine on their plan and was informed of the "20" fee, plus the "17" re activate fee, and the 13 dollar per pet. While trying to figure out all these fees, the lady was exceptionally rude, would not let me talk, kept cutting me off and raising her voice at me. I told her she was being rude and I wanted to talk to her manager, who then told me because I recently spoke to her and had to hang up, that I was at fault. She said me hanging up was rude, and I should have called to apologize. This is a BUSINESS lady, not your personal cell phone. You expect too much to have someone call and apologize to you because you requested insane fees. I also asked to have my dogs under my moms name, and was informed that "I am a dishonest person, and would not get a membership because so." Long story short, Carolina, the manager apparently, told me I would need to pay the whole year for both my dogs, otherwise they wouldn't give me a membership. THEN proceeds to tell me that she will "have to think over my membership." Again, you are not a small business, you are a corporation. Clearly communication is not this companies best policy. Once you get the membership. DON'T bother talking to the employees. The membership and coverage is decent. Because of them I have the best vet for my d Comment on this Review \| Was this review helpful to you?

1/10 Don't waste your money , 12/28/2012 Reviewed By: Melissa, Recommend: N I have been a member of UPC for the last six years. Last week, UPC left me a message on Christmas Eve about a problem with my credit card. I was out of town for the holidays and called them back FOUR days later. They informed me that since I had "refused" to call them back, they had already canceled my membership. They wanted to charge me $17 to reinstate the membership as well as $20 because of the card being declined. I spoke to the manager to see if she could waive the $17 reinstatement fee since I had called them back to fix the issue. However, she informed me that since I was a "long-time customer" I should have known better! Really?! I though being a loyal customer might make them eager to keep my business! The manager even went to far as to tell that she was "trying to run a business"! Really?! Seems to me like having paying customers is the most important part of running a business! I was appalled by her rudeness and arrogance and canceled my membership... please do not waste your money on a company who could care less about its' customers. View Comments (1) \| Was this review helpful to you?

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Most Recent Reviews

9/10 Pays for itself,
I have had UPC in the past and decided to get it again for my 14 year old lab. She was due for her shots, and… read more

Added 6/8/2013 by: Rose

3/10 So-Called "Policie",
Like the other review, I had my card "declined." Due to it getting stolen and shut down. At the same time I… read more

Added 1/30/2013 by: Nikole

1/10 Don't waste your money ,
I have been a member of UPC for the last six years. Last week, UPC left me a message on Christmas Eve about a… read more

Added 12/28/2012 by: Melissa

4/10 Beware Emergency Services,
I work nights and came home Sunday morning to my bulldog barely breathing (he had an abcess grow from a… read more

Added 8/6/2012 by: Chris

4/10 "Policies",
I think this is a fairly good company, especially when if comes to my four legged kids. But, their policies… read more

Added 7/23/2012 by: Deidre

10/10 Best investment I have ever made for my pet,
I joined UPC for healthcare for my cat. UPC was very professional and honest. The cost was unbelievably cheap… read more

Added 6/4/2012 by: John

10/10 United Pet Care is better than Pet Insurance,
I took a chance on this service thinking it's so cheap is it really worth it? Well, this is one service where… read more

Added 1/4/2012 by: Dan Hinkle

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