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Trupanion


907 NW. Ballard Way
Seattle, WA 98107
phone: 800-569-7913
website: http://www.trupanion.com
claim form

Trupanion offers pet insurance in US and Canada. Provides coverage in all 50 states, Canada and Puerto Rico.

Trupanion insures dogs and cats between 8 weeks and 14 years. Recently changed terms so that policies have no payout limits.
Customer Ratings
60 days 1 year Lifetime
Rating 9.1 9.2 9.0
Count 91 770 2370
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Reviews of Trupanion

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10/10   Sir Baxter Blackfoot, 8/20/2014

Reviewed By: KARLA SOUTHERN, Recommend: Y

I had to take Sir Baxter to the Emergency Vet on a friday evening, he was going down quickly and had been throwing up. I took him to er and notified TRUPANION immediatley. Baxter had to have emergency surgery that night. TRUPANION took all the worry off of me by calling the ER VETs office and getting all information. This is the nd time for Sir Baxter and TRUPANION has been there EVERYTIME and they ALWAYS have taken the time to call me, email me and check on Sir Baxter and myself. I am happy to say Sir Baxter IS RECOVERING WONDERFULLY!!! Thank you TRUPANION for another successful venture!
Injury/Illness: obstruction/surgery required   Breed: English Bulldog
Claim Amount: over $1000   Age of Pet: 1 - 8
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8/10   Cloudy Eye, 8/20/2014

Reviewed By: Eliot Benson, Recommend: Y

Was referred to a specialist for an ultrasound, pressure tests etc. She had a problem with her lens which will be controlled with eye drops.
My only criticism is that the exam fees AFTER initial vet visit should be covered, as well as follow up appointments.
Injury/Illness: eye problem   Breed: Yorkshire Terrier
Claim Amount: over $1000   Age of Pet: 1 - 8
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10/10   Amazing Coverage, 8/19/2014

Reviewed By: Meghann, Recommend: Y

We have a black lab that loves surgery!?!?!? Well, not really but has needed to foreign body retrievals and 1 TPLO + physio. Our coverage has never been a stress during these stressful situations. We couldn't be happier with Trupanion's commitment to our lovable lab's health and wellness!
Injury/Illness: Foreign Body retrieval & TPLO   Breed: Labrador Retriever
Claim Amount: over $1000   Age of Pet: 1 - 8
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10/10   Excellent, 8/19/2014

Reviewed By: Joanne Carrara, Recommend: Y

I did not know how to file a claim. I called and actually talked to a person! I received accurate information which was given to me in a simple step by step procedure in what was needed in order to process the claim. Secondly, it was explained to me how the claim process is handled. I received an email letting me know that the claim was in process. Our claim was settled within 30 days.
Injury/Illness: gastritis/vomiting   Breed: Havanese
Claim Amount: $500 - $1000   Age of Pet: under a year
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10/10   BEST CHOICE YOUR MONEY CAN BUY!, 8/18/2014

Reviewed By: Tamitha Betti, Recommend: Y

I did tons of research before purchasing insurance 5 years ago. I have 7 animals insured though Trupanion...6 dogs and 1 cat. I have needed to file 3 claims in the last 5 years. Customer service is impeccable AND caring. Claims are processed incredibly quickly. Follow up is superior. I can't recommend this company enough. I tell everyone I encounter with pets about them. You won't be disappointed :)
Injury/Illness: pancreatitis   Breed: Miniature Pinscher
Claim Amount: over $1000   Age of Pet: 1 - 8
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Most Helpful Reviews


9/10   Good Claim Response So far!,
We've been with Trupanion for a little over a year with both our Yellow Lab (1 yr old) and Kitten (1 yr old). Our vet recommended them when we were getting their first checkups. We did some research and read the good reviews and decided to give it a go. We're glad we did. Our Lab had kennel cough (much to our efforts to prevent it) and the ER tests on a holiday was covered. Our Kitten recently swallowed an… read more

Matt P., parent of a Yellow LabMixed Breed
 
8/10   Pretty good for the most part,
Our 1 year old Great Dane has been insured with Trupanion since she was about 6months old. In the last few months we've been trying to figure out what was wrong with her back (she was walking funny)... after xrays, an MRI, spinal fluid testing, and more we still had no definitive answers. We were able to get all these tests done though with the help of Trupanion and knowing they would cover 90% of our… read more

Brooke, parent of a Great Dane
 
10/10   Satisfied Customer,
I had never purchased pet insurance for my previous pets and have experienced some very expensive vet bills throughout 30 years of dog ownership. I was asked to consider adopting a Yellow Lab whose owner had unexpectedly passed away and I felt that pet insurance would be a good investment. I had heard about Trupanion through PETCO. I went on line and read up on numerous plans and I felt, by far,… read more

Cathy
 
10/10   Sir Baxter Blackfoot,
I had to take Sir Baxter to the Emergency Vet on a friday evening, he was going down quickly and had been throwing up. I took him to er and notified TRUPANION immediatley. Baxter had to have emergency surgery that night. TRUPANION took all the worry off of me by calling the ER VETs office and getting all information. This is the nd time for Sir Baxter and TRUPANION has been there EVERYTIME and they ALWAYS… read more

KARLA SOUTHERN, parent of a English Bulldog
 
8/10   Cloudy Eye,
Was referred to a specialist for an ultrasound, pressure tests etc. She had a problem with her lens which will be controlled with eye drops. My only criticism is that the exam fees AFTER initial vet visit should be covered, as well as follow up appointments. read more

Eliot Benson, parent of a Yorkshire Terrier
 


Review Trupanion review policy

Review Title (if you could say it in one sentence, what would you say?)
Your Review (tips)
DO tell us specifics about your pet's illness or injury
DO tell us whether you were happy with how your claim was handled

DON'T use profanity or personal insults
DON'T write in ALL CAPS
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Would you recommend this company to other pet owners?
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Tell us about your pet
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Age (at the time of your claim):   Under a year   1 - 8   Over 8 years  
 
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bladder renal (kidney) thyroid
other:
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I certify that I am (or was) a customer of this pet insurance company and that I have not been offered a reward, financial or otherwise, by the insurer for writing this review.
 

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