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Trupanion


907 NW. Ballard Way
Seattle, WA 98107
phone: 800-569-7913
website: http://www.trupanion.com
claim form

Trupanion offers pet insurance in US and Canada. Provides coverage in all 50 states, Canada and Puerto Rico.

Trupanion insures dogs and cats between 8 weeks and 14 years. Recently changed terms so that policies have no payout limits.
Customer Ratings
60 days 1 year Lifetime
Rating 9.0 9.1 9.0
Count 33 694 2540
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Reviews of Trupanion

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10/10   Trupanion claim experience, 11/22/2014

Reviewed By: Stacey, Recommend: Y

We lost our only two dogs this past year. Decided to insure our puppy for many reasons. One of them being to be sure if something went wrong with her, she could get the care she needed. Especially being we still have thousands of dollars of vet bills to pay off for our two that we lost. After a little research, we opted for a policy with Trupanion. Our puppy is 7 months old. She very acutely started squinting in her left eye. It would tear up and became very red and inflammed. It looked very uncomfortable. We got her into a specialist quickly. I got the pre-approval from Trupanion quickly and got her scheduled for surgery. This wasn't an emergency but was time sensitive. She was uncomfortable and it could've progressed to an ulcer if left untreated. Trupanion updated me via email about receiving documents, and when/if they needed further information. The day after her surgery they emailed that her payment for her claim is being processed and would be in our checking account within a week. At the very beginning of all of this I called in to get preliminary information on what to do. The lady I spoke with was very pleasant and knowledgeable. I feel like I am going on and on but the entire experience was easy, didn't take too long, and really took the stress off. It has been a hard year as far as loss in our home and having the insurance and their excellent customer service really helped get us all through it! btw...Clementine has instant relief from surgery and is doing great. :)
Injury/Illness: eye problem   Breed: Bulldog
Claim Amount: over $1000   Age of Pet: under a year
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9/10   Excellent Service, 11/21/2014

Reviewed By: Mark, Recommend: Y

The friendly phone staff are extremely helpful. Customers are kept updated on the status of their claims. Payments are processed quickly.
Injury/Illness: bladder   Breed: German Shepherd
Claim Amount: $500 - $1000   Age of Pet: under a year
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9/10   Customer Friendly, 11/20/2014

Reviewed By: Jeff W, Recommend: Y

Our vet suggested Trupanion as a company they deal with and have great success. We signed up for the 30 day trial, expecting to just explore the literature and make a decision. The customer service was wonderful giving us not only all the information we needed, but some guidance over our specific options. As it turned out, our new puppy got sick, which resulted in X-rays, lab work and medication. So, we were able to put the insurance into immediate action and could not be more impressed with the easy and the coverage. We had not debate about signing up for the policy once our 30 trail was over.
Injury/Illness: not sure   Breed: German Shepherd
Claim Amount: $100 - $500   Age of Pet: under a year
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7/10   Slow refund turn around, 11/20/2014

Reviewed By: Allyson R, Recommend: Y

My vet hospital had to call to find out why the refund had not been received after more than 3 weeks. The CS agent did apologize and admit it fill through the cracks. They processed it immediately and the check was received within 5 business days.
Injury/Illness: enteritis/diarrhea   Breed: Dutch Shepherds
Claim Amount: under $100   Age of Pet: 1 - 8
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8/10   It's been great!, 11/16/2014

Reviewed By: Charmaine Mullen, Recommend: Y

Trupanion has been wonderful and very quick with our claims. We are very satisfied.
Injury/Illness: skin problem   Breed: Boston Terrier
Claim Amount: over $1000   Age of Pet: under a year
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Most Helpful Reviews


9/10   Good Claim Response So far!,
We've been with Trupanion for a little over a year with both our Yellow Lab (1 yr old) and Kitten (1 yr old). Our vet recommended them when we were getting their first checkups. We did some research and read the good reviews and decided to give it a go. We're glad we did. Our Lab had kennel cough (much to our efforts to prevent it) and the ER tests on a holiday was covered. Our Kitten recently swallowed an… read more

Matt P., parent of a Yellow LabMixed Breed
 
8/10   Pretty good for the most part,
Our 1 year old Great Dane has been insured with Trupanion since she was about 6months old. In the last few months we've been trying to figure out what was wrong with her back (she was walking funny)... after xrays, an MRI, spinal fluid testing, and more we still had no definitive answers. We were able to get all these tests done though with the help of Trupanion and knowing they would cover 90% of our… read more

Brooke, parent of a Great Dane
 
10/10   Satisfied Customer,
I had never purchased pet insurance for my previous pets and have experienced some very expensive vet bills throughout 30 years of dog ownership. I was asked to consider adopting a Yellow Lab whose owner had unexpectedly passed away and I felt that pet insurance would be a good investment. I had heard about Trupanion through PETCO. I went on line and read up on numerous plans and I felt, by far,… read more

Cathy
 
10/10   Trupanion claim experience,
We lost our only two dogs this past year. Decided to insure our puppy for many reasons. One of them being to be sure if something went wrong with her, she could get the care she needed. Especially being we still have thousands of dollars of vet bills to pay off for our two that we lost. After a little research, we opted for a policy with Trupanion. Our puppy is 7 months old. She very acutely started… read more

Stacey, parent of a Bulldog
 
9/10   Excellent Service,
The friendly phone staff are extremely helpful. Customers are kept updated on the status of their claims. Payments are processed quickly. read more

Mark, parent of a German Shepherd
 


Review Trupanion review policy

Review Title (if you could say it in one sentence, what would you say?)
Your Review (tips)
DO tell us specifics about your pet's illness or injury
DO tell us whether you were happy with how your claim was handled

DON'T use profanity or personal insults
DON'T write in ALL CAPS
Overall Rating (1 - worst, 10 - best)    
Would you recommend this company to other pet owners?
Yes   No
Your Name
State/Province

Tell us about your pet
Type: Dog     Cat
Breed:  
Age (at the time of your claim):   Under a year   1 - 8   Over 8 years  
 
Tell us about your claim
Type of illness or accident:
not sure
ear problem eye problem skin problem
cancer gastritis/vomiting enteritis/diarrhea
bladder renal (kidney) thyroid
other:
Claim amount
Time taken to handle claim
 
Verify that you are a customer
I certify that I am (or was) a customer of this pet insurance company and that I have not been offered a reward, financial or otherwise, by the insurer for writing this review.
 

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