Pet Insurance Review - compare rates & benefits  
  Home | Blog | About | For Vets | Resources | Contact  


Browse:
Pet Insurance 101
Dog Insurance
Cat Insurance
Canada Dog Insurance
Canada Cat Insurance

How To:
Get Quotes
Select an Insurer
Make a Claim
Save Money

Find Vets

US Pet Insurers
Healthy Paws
Embrace
Petplan USA
Trupanion
Pets Best
ASPCA
VPI
 Petfirst
AKC
PetPartners
24PetWatch
PurinaCare
Protect Your Bubble
PetPremium

Canada Pet Insurers
Petplan
PetCare
Trupanion
Petsecure
Pets Plus Us
PC Financial
Hbc
 Petfirst Healthcare

Other Options
Pet Assure
Banfield
PetSmart
PETCO
United Pet Care

Breeds

UK Pet Insurance

Privacy


Trupanion


907 NW. Ballard Way
Seattle, WA 98107
phone: 800-569-7913
website: http://www.trupanion.com
claim form

Trupanion offers pet insurance in US and Canada. Provides coverage in all 50 states, Canada and Puerto Rico.

Trupanion insures dogs and cats between 8 weeks and 14 years. Recently changed terms so that policies have no payout limits.
Customer Ratings
60 days 1 year Lifetime
Rating 9.1 9.1 9.0
Count 93 685 2670
add your rating

Visit Website

Reviews of Trupanion

Filter By:    
10/10   Great Service, 1/26/2015

Reviewed By: Dave Vicen, Recommend: Y

The process of allowing the animal clinic to direct bill Trupanion instead of paying out of pocket and waiting for reimbursement by mail is a definite step forward. Trupanion was very timely to respond with an estimate of coverage and once submitted, the clinic received authorization and payment quickly. This is a great insurer and I would not hesitate to recommend them to anyone!
Injury/Illness: nine cysts removed   Breed: American Cocker Spaniel
Claim Amount: $500 - $1000   Age of Pet: over 8 years
Comment on this Review   | permalink

Was this review helpful to you?      
 
10/10   THE BEST!, 1/25/2015

Reviewed By: Placey, Recommend: Y

Unfortunately my puppy (Sully) like most loves to taste test EVERYTHING! Earlier this week I noticed her appetite decreasing and vomiting started, immediately we went to the vet. To make a long story short after what seemed like a lifetime of back and forth visits and testing at the vet, we discovered a foreign object inside of her. She ended up having a major surgery last Tuesday and I ended up with a $3700.00 vet bill. Truepanion has been a life saver for me and my baby Sully. I've received regular emails with updates on Sully's claims and in lease than 1 week Trupanion has already started paying them. Their emails and customer service representatives are extremely personable, always acknowledging Sully throughout the conversations. My animals are my family and Trupanion understands that! Because of their fast turn around on claims and kindhearted staff I couldn't be happier with my choice for pet insurance. Thank you Trupanion for making this difficult time a little easier and stress free for Sully and I.
Injury/Illness: gastritis/vomiting enteritis/diarrhea   Breed: Pit Bull
Claim Amount: over $1000   Age of Pet: under a year
Comment on this Review   | permalink

Was this review helpful to you?      
 
10/10   Outstanding Customer Service, 1/25/2015

Reviewed By: Megara Kastner, Recommend: Y

I had to race my 5 year old Labradoodle to the emergency room. I hadn't put in a claim to Trupanion since I started the insurance a year before. As I waited for the ER doc, I called Trupanion. The service rep. was so compasionate and immediately faxed the paperwork to the ER. I called later to check in and, again, the rep. was extremely helpful. The following day, I took my dog to her regular vet for a follow up. Then filed all the paperwork for a claim. Each step of the way, Trupanion emailed me the status, contacted all my previous vets to gather my dog's records. I was told it would take 4 to 6 weeks to get reimbursed. My checks are in the mail after 2-1/2 weeks. Everyone person I talked with at Trupanion was remarkable and very, very helpful. I highly recommend this company to everyone. I have neverr had such wonderful customer service.
Injury/Illness: ingested foreign object   Breed: Labradoodle
Claim Amount: $100 - $500   Age of Pet: 1 - 8
Comment on this Review   | permalink

Was this review helpful to you?      
 
10/10   Exceptional, 1/23/2015

Reviewed By: Michele Martin, Recommend: Y

I am a veterinarian. I regularly recommend Trupanion based on client experience, and a review of the contract. Payment was received quickly, without any questions from the company, and when there was an oversight with one invoice, it was quickly resolved. Overall excellent experience.
Injury/Illness: cancer   Breed: Border Collie
Claim Amount: over $1000   Age of Pet: 1 - 8
Comment on this Review   | permalink

Was this review helpful to you?      
 
10/10   I love Trupanion! Alternative treatments covered, 1/21/2015

Reviewed By: Jonathan , Recommend: Y

Very simple claim form. They also have claims express which is where they pay your vet directlyand that's right you just have a co-pay. I love my dog with all of my heart but I will not go broke or into debt for expensive medical bills. They also cover alternative treatments and I can consult with any veterinarian in the United States, Puerto Rico and Canada. Trupanion takes the financial worries away to allow me to make my own decisions for My dog's treatments.
Injury/Illness: cancer Arthritis,   Breed: Labrador Retriever
Claim Amount: over $1000   Age of Pet: over 8 years
Comment on this Review   | permalink

Was this review helpful to you?      
 
  Read more reviews...      

Most Helpful Reviews


9/10   Good Claim Response So far!,
We've been with Trupanion for a little over a year with both our Yellow Lab (1 yr old) and Kitten (1 yr old). Our vet recommended them when we were getting their first checkups. We did some research and read the good reviews and decided to give it a go. We're glad we did. Our Lab had kennel cough (much to our efforts to prevent it) and the ER tests on a holiday was covered. Our Kitten recently swallowed an… read more

Matt P., parent of a Yellow LabMixed Breed
 
8/10   Pretty good for the most part,
Our 1 year old Great Dane has been insured with Trupanion since she was about 6months old. In the last few months we've been trying to figure out what was wrong with her back (she was walking funny)... after xrays, an MRI, spinal fluid testing, and more we still had no definitive answers. We were able to get all these tests done though with the help of Trupanion and knowing they would cover 90% of our… read more

Brooke, parent of a Great Dane
 
10/10   Satisfied Customer,
I had never purchased pet insurance for my previous pets and have experienced some very expensive vet bills throughout 30 years of dog ownership. I was asked to consider adopting a Yellow Lab whose owner had unexpectedly passed away and I felt that pet insurance would be a good investment. I had heard about Trupanion through PETCO. I went on line and read up on numerous plans and I felt, by far,… read more

Cathy
 
10/10   Great Service,
The process of allowing the animal clinic to direct bill Trupanion instead of paying out of pocket and waiting for reimbursement by mail is a definite step forward. Trupanion was very timely to respond with an estimate of coverage and once submitted, the clinic received authorization and payment quickly. This is a great insurer and I would not hesitate to recommend them to anyone! read more

Dave Vicen, parent of a American Cocker Spaniel
 
10/10   THE BEST!,
Unfortunately my puppy (Sully) like most loves to taste test EVERYTHING! Earlier this week I noticed her appetite decreasing and vomiting started, immediately we went to the vet. To make a long story short after what seemed like a lifetime of back and forth visits and testing at the vet, we discovered a foreign object inside of her. She ended up having a major surgery last Tuesday and I ended up with a… read more

Placey, parent of a Pit Bull
 


Review Trupanion review policy

Review Title (if you could say it in one sentence, what would you say?)
Your Review (tips)
DO tell us specifics about your pet's illness or injury
DO tell us whether you were happy with how your claim was handled

DON'T use profanity or personal insults
DON'T write in ALL CAPS
Overall Rating (1 - worst, 10 - best)    
Would you recommend this company to other pet owners?
Yes   No
Your Name
State/Province

Tell us about your pet
Type: Dog     Cat
Breed:  
Age (at the time of your claim):   Under a year   1 - 8   Over 8 years  
 
Tell us about your claim
Type of illness or accident:
not sure
ear problem eye problem skin problem
cancer gastritis/vomiting enteritis/diarrhea
bladder renal (kidney) thyroid
other:
Claim amount
Time taken to handle claim
 
Verify that you are a customer
I certify that I am (or was) a customer of this pet insurance company and that I have not been offered a reward, financial or otherwise, by the insurer for writing this review.
 

We have zero tolerance for fake reviews!

A message to pet insurance management: please do not submit a review! We consider these submissions fraudulent and will immediately remove these from our site.

While we support your efforts to encourage honest feedback from customers, we encourage you to submit information here