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Trupanion


907 NW. Ballard Way
Seattle, WA 98107
phone: 800-569-7913
website: http://www.trupanion.com
claim form

Trupanion offers pet insurance in US and Canada. Provides coverage in all 50 states, Canada and Puerto Rico.

Trupanion insures dogs and cats between 8 weeks and 14 years. Recently changed terms so that policies have no payout limits.
Customer Ratings
60 days 1 year Lifetime
Rating 8.8 9.1 9.0
Count 76 752 2522
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Reviews of Trupanion

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10/10   Awesome!, 10/23/2014

Reviewed By: Tawnya Lichtenwalter, Recommend: Y

Several vet visits for initial dx and follow-up, all with different vets. Loved the emails from Trupanion when they received claims from the vets offices. This helped me manage any offices that were unresponsive. Trupanion was very quick to respond when asked questions. The employees have been very pleasant to work with too.
Injury/Illness: pre-pneumonia   Breed: Labrador Retriever
Claim Amount: $500 - $1000   Age of Pet: 1 - 8
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6/10   Good but sometimes frustrating, 10/23/2014

Reviewed By: Allison, Recommend: Y

Trupanion definitely helped in the cost of care for my dog while he was very sick, however, there constant "additional information required" emails were very annoying when not only did they have all the information, but at times when I talked to reps, they had little idea of what his actual diagnosis was when it had been months into the whole treatment process.
Injury/Illness: cancer   Breed: Bichon Frise
Claim Amount: over $1000   Age of Pet: over 8 years
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10/10   Peace of mind is priceless!, 10/21/2014

Reviewed By: Nilsa Montaner, Recommend: Y

My 4 year old Nina required surgery after being mauled by a 60 lb dog. When I called for preapproval I was greeted with a very compassionate support person and within an hour received a call back with great news that Nina's surgery was approved and everything would be covered at 90% less the exam fee and deductible of $250. Unfortunately my Nina did not survive the surgery. Nina was our second family pet. We did not have Trupanion when we owned our first pet. After having experienced such a tragedy with our beloved Nina, we will never own another pet without having Trupanion on our side. The peace of mind that we had by having Trupanion is absolutely priceless. The rates are very reasonable and the staff is amazing. I have no complaints about how our claim was handled.
Injury/Illness: attacked by dog   Breed: Mixed Breed dog
Claim Amount: over $1000   Age of Pet: 1 - 8
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10/10   A company that follows through on claims, 10/20/2014

Reviewed By: Erin, Recommend: Y

I have had many pets in my life and I was a skeptic when it came to pet insurance. I have had Trupanion insurance for my dog for one year and I am so impressed. They have great customer service and they have paid over $2000 in vet bills over this year. I will never get another pet without insurance through Trupanion.
Injury/Illness: ongoing unknown intestinal issue   Breed: Mixed Breed dog
Claim Amount: over $1000   Age of Pet: under a year
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10/10   SO VERY GRATEFUL FOR FAST SERVICE, 10/19/2014

Reviewed By: JEANIE MURGO, Recommend: Y

DOLCE WAS A SICK KITTY,VOMITING OFTEN DUE TO FOOD ALLERGY THAT WE DIDN'T KNOW ABOUT. LARGE BILLS FOR TESTING TAKEN CARE OF BY TRUPANION. SO VERY GRATEFUL FOR THE INSURANCE. WOULD, AND HAVE RECOMMENDED TRUPANION TO FRIENDS WITH PETS.
Injury/Illness: gastritis/vomiting   Breed: Ragdoll
Claim Amount: $100 - $500   Age of Pet: 1 - 8
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Most Helpful Reviews


9/10   Good Claim Response So far!,
We've been with Trupanion for a little over a year with both our Yellow Lab (1 yr old) and Kitten (1 yr old). Our vet recommended them when we were getting their first checkups. We did some research and read the good reviews and decided to give it a go. We're glad we did. Our Lab had kennel cough (much to our efforts to prevent it) and the ER tests on a holiday was covered. Our Kitten recently swallowed an… read more

Matt P., parent of a Yellow LabMixed Breed
 
8/10   Pretty good for the most part,
Our 1 year old Great Dane has been insured with Trupanion since she was about 6months old. In the last few months we've been trying to figure out what was wrong with her back (she was walking funny)... after xrays, an MRI, spinal fluid testing, and more we still had no definitive answers. We were able to get all these tests done though with the help of Trupanion and knowing they would cover 90% of our… read more

Brooke, parent of a Great Dane
 
10/10   Satisfied Customer,
I had never purchased pet insurance for my previous pets and have experienced some very expensive vet bills throughout 30 years of dog ownership. I was asked to consider adopting a Yellow Lab whose owner had unexpectedly passed away and I felt that pet insurance would be a good investment. I had heard about Trupanion through PETCO. I went on line and read up on numerous plans and I felt, by far,… read more

Cathy
 
10/10   Awesome!,
Several vet visits for initial dx and follow-up, all with different vets. Loved the emails from Trupanion when they received claims from the vets offices. This helped me manage any offices that were unresponsive. Trupanion was very quick to respond when asked questions. The employees have been very pleasant to work with too. read more

Tawnya Lichtenwalter, parent of a Labrador Retriever
 
6/10   Good but sometimes frustrating,
Trupanion definitely helped in the cost of care for my dog while he was very sick, however, there constant "additional information required" emails were very annoying when not only did they have all the information, but at times when I talked to reps, they had little idea of what his actual diagnosis was when it had been months into the whole treatment process. read more

Allison, parent of a Bichon Frise
 


Review Trupanion review policy

Review Title (if you could say it in one sentence, what would you say?)
Your Review (tips)
DO tell us specifics about your pet's illness or injury
DO tell us whether you were happy with how your claim was handled

DON'T use profanity or personal insults
DON'T write in ALL CAPS
Overall Rating (1 - worst, 10 - best)    
Would you recommend this company to other pet owners?
Yes   No
Your Name
State/Province

Tell us about your pet
Type: Dog     Cat
Breed:  
Age (at the time of your claim):   Under a year   1 - 8   Over 8 years  
 
Tell us about your claim
Type of illness or accident:
not sure
ear problem eye problem skin problem
cancer gastritis/vomiting enteritis/diarrhea
bladder renal (kidney) thyroid
other:
Claim amount
Time taken to handle claim
 
Verify that you are a customer
I certify that I am (or was) a customer of this pet insurance company and that I have not been offered a reward, financial or otherwise, by the insurer for writing this review.
 

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