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Trupanion


907 NW. Ballard Way
Seattle, WA 98107
phone: 800-569-7913
website: http://www.trupanion.com
claim form

Trupanion offers pet insurance in US and Canada. Provides coverage in all 50 states, Canada and Puerto Rico.

Trupanion insures dogs and cats between 8 weeks and 14 years. Recently changed terms so that policies have no payout limits.
Customer Ratings
60 days 1 year Lifetime
Rating 9.2 9.2 9.2
Count 27 300 4512
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Reviews of Trupanion

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10/10   AWESOME , 2/20/2017

Reviewed By: Floyd Achenbach, Recommend: Y

Please ask for Phil or Kendra. They are Outstanding and can answer all your questions and are very thorough and patient and kind with everything you ask or need to know from them. Their knowledge of the company is outstanding and you will get the best customer service possible. Did a lot of research and this is an outstanding company best in the business you won't be sorry by doing business with true companion.
Injury/Illness: Media Patella Luxcation   Breed: Italian Greyhound
Claim Amount: over $1000   Age of Pet: under a year
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10/10   Trupanion is amazing!, 2/17/2017

Reviewed By: Larry Gilbert, Recommend: Y

In the past 18 months our cat, Max, has had 3 operations. If not for the operations he would no longer be with us. His total medical bills were nearly $15,000, and Trupanion never even questioned one of the bills that we submitted. Within 1 week of submitting the bills, I would receive an email indicating that they were sending me a check, per the terms of my insurance , for 90% of the bill. I only wish that my personal health insurance company was as responsive. Thank you Trupanion!
Injury/Illness: bladder   Breed: Mixed Breed cat
Claim Amount: over $1000   Age of Pet: 1 - 8
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10/10   Thank you!, 2/14/2017

Reviewed By: Theresa Chiancone, Recommend: Y

Tasha had numerous illnesses over her life, the last being cancer. Trupanion allowed Tasha to live comfortable for as long as possible. We would not have been able to cover the medical expenses without this coverage. I would also like to thank the many claim handlers who helped us. Each were very professional, understanding and caring.
I recommend Trupanion to anyone who loves their pet!
Injury/Illness: cancer   Breed: Pit Bull
Claim Amount: over $1000   Age of Pet: 1 - 8
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9/10   no stopping her now, 2/10/2017

Reviewed By: Rolissa Bright, Recommend: Y

My Bullmastiff is one of the to working dogs in the country. Thanks to Trupanion I have high hopes that she will be at the Invitationals next year. We are getting rehab every week and she is coming along fast.

Thank you
Trupanion
Injury/Illness: knee tear   Breed: Bullmastiff
Claim Amount: over $1000   Age of Pet: 1 - 8
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1/10   Useless , 2/8/2017

Reviewed By: Juliana Moreira, Recommend: N

In 2yrs they managed to decline every single claim from teeth cleaning to ear infection and many other issues that it's always found to be "pre-existent"
Injury/Illness: ear problem skin problem   Breed: Yorkshire Terrier
Claim Amount: $100 - $500   Age of Pet: over 8 years
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Read More Reviews...


Go To: trupanion.com


Most Helpful Reviews


9/10   Good Claim Response So far!,
We've been with Trupanion for a little over a year with both our Yellow Lab (1 yr old) and Kitten (1 yr old). Our vet recommended them when we were getting their first checkups. We did some research and read the good reviews and decided to give it a go. We're glad we did. Our Lab had kennel cough (much to our efforts to prevent it) and the ER tests on a holiday was covered. Our Kitten recently swallowed an… read more

Reviewed By: Matt P., parent of a Yellow LabMixed Breed
 
8/10   Pretty good for the most part,
Our 1 year old Great Dane has been insured with Trupanion since she was about 6months old. In the last few months we've been trying to figure out what was wrong with her back (she was walking funny)... after xrays, an MRI, spinal fluid testing, and more we still had no definitive answers. We were able to get all these tests done though with the help of Trupanion and knowing they would cover 90% of our… read more

Reviewed By: Brooke, parent of a Great Dane
 
10/10   Satisfied Customer,
I had never purchased pet insurance for my previous pets and have experienced some very expensive vet bills throughout 30 years of dog ownership. I was asked to consider adopting a Yellow Lab whose owner had unexpectedly passed away and I felt that pet insurance would be a good investment. I had heard about Trupanion through PETCO. I went on line and read up on numerous plans and I felt, by far,… read more

Reviewed By: Cathy
 
10/10   AWESOME ,
Please ask for Phil or Kendra. They are Outstanding and can answer all your questions and are very thorough and patient and kind with everything you ask or need to know from them. Their knowledge of the company is outstanding and you will get the best customer service possible. Did a lot of research and this is an outstanding company best in the business you won't be sorry by doing business with true… read more

Reviewed By: Floyd Achenbach, parent of a Italian Greyhound
 
10/10   Trupanion is amazing!,
In the past 18 months our cat, Max, has had 3 operations. If not for the operations he would no longer be with us. His total medical bills were nearly $15,000, and Trupanion never even questioned one of the bills that we submitted. Within 1 week of submitting the bills, I would receive an email indicating that they were sending me a check, per the terms of my insurance , for 90% of the bill. I only wish… read more

Reviewed By: Larry Gilbert, parent of a Mixed Breed
 


Review Trupanion review policy

Review Title (if you could say it in one sentence, what would you say?)
Your Review (tips)
DO tell us specifics about your pet's illness or injury
DO tell us whether you were happy with how your claim was handled

DON'T use profanity or personal insults
DON'T write in ALL CAPS
Overall Rating (1 - worst, 10 - best)    
Would you recommend this company to other pet owners?
Yes   No
Your Name
State/Province

Tell us about your pet
Type: Dog     Cat
Breed:  
Age (at the time of your claim):   Under a year   1 - 8   Over 8 years  
 
Tell us about your claim
Type of illness or accident:
not sure
ear problem eye problem skin problem
cancer gastritis/vomiting enteritis/diarrhea
bladder renal (kidney) thyroid
other:
Claim amount
Time taken to handle claim
 
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I certify that I am (or was) a customer of this pet insurance company and that I have not been offered a reward, financial or otherwise, by the insurer for writing this review.
 

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A message to pet insurance management: please do not submit a review! We consider these submissions fraudulent and will immediately remove these from our site.

While we support your efforts to encourage honest feedback from customers, we encourage you to submit information here