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Trupanion


907 NW. Ballard Way
Seattle, WA 98107
phone: 800-569-7913
website: http://www.trupanion.com
claim form

Trupanion offers pet insurance in US and Canada. Provides coverage in all 50 states, Canada and Puerto Rico.

Trupanion insures dogs and cats between 8 weeks and 14 years. Recently changed terms so that policies have no payout limits.
Customer Ratings
60 days 1 year Lifetime
Rating 9.6 9.5 9.2
Count 92 1447 4131
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Reviews of Trupanion

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10/10   Top Notch Customer Service, 2/11/2016

Reviewed By: Cheryl, Recommend: Y

Best customer service of any company out there. Other companies should take a page from Trupanion. Have called numerous times with various questions. Every representative very knowledgeable.
Injury/Illness: gastritis/vomiting   Breed: Mixed Breed dog
Claim Amount: $500 - $1000   Age of Pet: 1 - 8
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10/10   Trupanion is "Awesome", 2/9/2016

Reviewed By: Terry Curran, Recommend: Y

My dog needs medicine for her ears. She had 2 knee surgeries prior and each and every claim that has been submitted the check has been mailed to my home within 10 days. So glad we have this pet insurance, the best thing I did for my dog, knowing she can get the care she needs with help from Trupanion.
Injury/Illness: ear problem   Breed: American Cocker Spaniel
Claim Amount: under $100   Age of Pet: 1 - 8
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10/10   Pleased with Trupanion, 2/7/2016

Reviewed By: Jacquelyn Buckley, Recommend: Y

I used Trupanion for the first time a few weeks ago. My dog Sunshine had to have a growth removed that was in the corner of his eye, on his skin. I was reimbursed the cost of the surgery, but not the cost of the exam, minus my deductible. They mailed a check promptly.
Injury/Illness: eye problem skin problem   Breed: Golden Retriever
Claim Amount: $500 - $1000   Age of Pet: 1 - 8
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10/10   Quick responses , 2/7/2016

Reviewed By: Mary Poole, Recommend: Y

I'm always amazed at how quickly I hear back from Trupanion, getting acknowledgement of my claim the same day and adjudication either the same day or the next day. The check comes quickly too! They are very easy to deal with and always thank me for taking care of my dog.
Injury/Illness: ear problem   Breed: Old English Sheepdog
Claim Amount: $100 - $500   Age of Pet: 1 - 8
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10/10   Supportive, 2/3/2016

Reviewed By: Jo Ann & Don, Recommend: Y

Our Bella threw her back out, was in terrible pain, shaking, crying
Rushed her to Vets. After exam, prescribed MRI
and was on pain Meds for a week! But Trupanion was there for us as always, confirmed our claim immediately and we rec'd a cheque within a couple of days. We've had Trupanion since we she was a pup and have had some unexpected challenges but Trupanion saw us through it all. If you have a pet, you should definitely have Trupanion💕
Injury/Illness: Threw back out   Breed: Labradoodle
Claim Amount: $100 - $500   Age of Pet: under a year
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Read More Reviews...


Go To: trupanion.com


Most Helpful Reviews


9/10   Good Claim Response So far!,
We've been with Trupanion for a little over a year with both our Yellow Lab (1 yr old) and Kitten (1 yr old). Our vet recommended them when we were getting their first checkups. We did some research and read the good reviews and decided to give it a go. We're glad we did. Our Lab had kennel cough (much to our efforts to prevent it) and the ER tests on a holiday was covered. Our Kitten recently swallowed an… read more

Reviewed By: Matt P., parent of a Yellow LabMixed Breed
 
8/10   Pretty good for the most part,
Our 1 year old Great Dane has been insured with Trupanion since she was about 6months old. In the last few months we've been trying to figure out what was wrong with her back (she was walking funny)... after xrays, an MRI, spinal fluid testing, and more we still had no definitive answers. We were able to get all these tests done though with the help of Trupanion and knowing they would cover 90% of our… read more

Reviewed By: Brooke, parent of a Great Dane
 
10/10   Satisfied Customer,
I had never purchased pet insurance for my previous pets and have experienced some very expensive vet bills throughout 30 years of dog ownership. I was asked to consider adopting a Yellow Lab whose owner had unexpectedly passed away and I felt that pet insurance would be a good investment. I had heard about Trupanion through PETCO. I went on line and read up on numerous plans and I felt, by far,… read more

Reviewed By: Cathy
 
10/10   Top Notch Customer Service,
Best customer service of any company out there. Other companies should take a page from Trupanion. Have called numerous times with various questions. Every representative very knowledgeable. read more

Reviewed By: Cheryl, parent of a Mixed Breed
 
10/10   Trupanion is "Awesome",
My dog needs medicine for her ears. She had 2 knee surgeries prior and each and every claim that has been submitted the check has been mailed to my home within 10 days. So glad we have this pet insurance, the best thing I did for my dog, knowing she can get the care she needs with help from Trupanion. read more

Reviewed By: Terry Curran, parent of a American Cocker Spaniel
 


Review Trupanion review policy

Review Title (if you could say it in one sentence, what would you say?)
Your Review (tips)
DO tell us specifics about your pet's illness or injury
DO tell us whether you were happy with how your claim was handled

DON'T use profanity or personal insults
DON'T write in ALL CAPS
Overall Rating (1 - worst, 10 - best)    
Would you recommend this company to other pet owners?
Yes   No
Your Name
State/Province

Tell us about your pet
Type: Dog     Cat
Breed:  
Age (at the time of your claim):   Under a year   1 - 8   Over 8 years  
 
Tell us about your claim
Type of illness or accident:
not sure
ear problem eye problem skin problem
cancer gastritis/vomiting enteritis/diarrhea
bladder renal (kidney) thyroid
other:
Claim amount
Time taken to handle claim
 
Verify that you are a customer
I certify that I am (or was) a customer of this pet insurance company and that I have not been offered a reward, financial or otherwise, by the insurer for writing this review.
 

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A message to pet insurance management: please do not submit a review! We consider these submissions fraudulent and will immediately remove these from our site.

While we support your efforts to encourage honest feedback from customers, we encourage you to submit information here