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Trupanion


907 NW. Ballard Way
Seattle, WA 98107
phone: 800-569-7913
claim form

Trupanion offers pet insurance in US and Canada. Provides coverage in all 50 states, Canada and Puerto Rico.

Trupanion insures dogs and cats between 8 weeks and 14 years. Recently changed terms so that policies have no payout limits.
Customer Ratings
60 days 1 year Lifetime
Rating 9.5 9.3 9.1
Count 346 883 3340
add your rating

Insurer Website

Reviews of Trupanion

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10/10   Superior customer service , 8/16/2015

Reviewed By: Tori C, Recommend: Y

Trupanion is the real deal. The claim process was super simple and they processed our claim fast. Especially when dealing with a sick pet, Trupanion made me sleep easier knowing there were less headaches on the insurance front. Thanks Trupanion!!
Injury/Illness: cancer   Breed: Dachshund
Claim Amount: over $1000   Age of Pet: 1 - 8
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1/10   VERY DISAPPOINTED, 8/16/2015

Reviewed By: Lillie B, Recommend: Y

If your pet isnít 100% healthy, then donít waste your money like I did. I thought I was getting a solid peace of mind for my pet, it didnít happen. Years of paying for a service that denied 2 claims based on the same pre-existing condition. The second denial was the hardest as an appeal was made and they dug until they could re-deny it again. I say, save the monthly fee in the bank, earn interest and youíll have the money for your Vet bills. This will be my future plan.
Injury/Illness: multiple issues   Breed: Mixed Breed cat
Claim Amount: $500 - $1000   Age of Pet: over 8 years
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10/10   Love Trupanion Service, 8/16/2015

Reviewed By: Patricia Biermayer, Recommend: Y

It is never a hassle to submit a claim, and they don't have disallowance schedules that other insurance companies have, Customer service representatives are always friendly and courteous.
Injury/Illness: skin problem   Breed: Golden Retriever
Claim Amount: $100 - $500   Age of Pet: 1 - 8
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10/10   Love Trupanion Service, 8/16/2015

Reviewed By: Patricia Biermayer, Recommend: Y

It is never a hassle to submit a claim, and they don't have disallowance schedules that other insurance companies have, Customer service representatives are always friendly and courteous.
Injury/Illness: skin problem   Breed: Golden Retriever
Claim Amount: $100 - $500   Age of Pet: 1 - 8
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10/10   Helpful , 8/15/2015

Reviewed By: Jasmine, Recommend: Y

My 9 1/2 year old dog Jasmine has been through a number of unexpected injuries and illnesses this year. Having Trupanion has helped by covering the costs of the vet bills for her dental surgeries as well as other illnesses. Trupanion was also there to help when Jasmine was diagnosed with Cancer and needed a surgery to remove her tumor, this was 2 1/2 years ago. I have confidence when I go to the Vet that Trupanion is there to help with the costs.
Injury/Illness: cancer enteritis/diarrhea   Breed: Mixed Breed dog
Claim Amount: over $1000   Age of Pet: over 8 years
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Read More Reviews...


Go To: trupanion.com


Most Helpful Reviews


9/10   Good Claim Response So far!,
We've been with Trupanion for a little over a year with both our Yellow Lab (1 yr old) and Kitten (1 yr old). Our vet recommended them when we were getting their first checkups. We did some research and read the good reviews and decided to give it a go. We're glad we did. Our Lab had kennel cough (much to our efforts to prevent it) and the ER tests on a holiday was covered. Our Kitten recently swallowed an… read more

Reviewed By: Matt P., parent of a Yellow LabMixed Breed
 
8/10   Pretty good for the most part,
Our 1 year old Great Dane has been insured with Trupanion since she was about 6months old. In the last few months we've been trying to figure out what was wrong with her back (she was walking funny)... after xrays, an MRI, spinal fluid testing, and more we still had no definitive answers. We were able to get all these tests done though with the help of Trupanion and knowing they would cover 90% of our… read more

Reviewed By: Brooke, parent of a Great Dane
 
10/10   Satisfied Customer,
I had never purchased pet insurance for my previous pets and have experienced some very expensive vet bills throughout 30 years of dog ownership. I was asked to consider adopting a Yellow Lab whose owner had unexpectedly passed away and I felt that pet insurance would be a good investment. I had heard about Trupanion through PETCO. I went on line and read up on numerous plans and I felt, by far,… read more

Reviewed By: Cathy
 
10/10   Superior customer service ,
Trupanion is the real deal. The claim process was super simple and they processed our claim fast. Especially when dealing with a sick pet, Trupanion made me sleep easier knowing there were less headaches on the insurance front. Thanks Trupanion!! read more

Reviewed By: Tori C, parent of a Dachshund
 
1/10   VERY DISAPPOINTED,
If your pet isnít 100% healthy, then donít waste your money like I did. I thought I was getting a solid peace of mind for my pet, it didnít happen. Years of paying for a service that denied 2 claims based on the same pre-existing condition. The second denial was the hardest as an appeal was made and they dug until they could re-deny it again. I say, save the monthly fee in the bank, earn interest and youíll… read more

Reviewed By: Lillie B, parent of a Mixed Breed
 


Review Trupanion review policy

Review Title (if you could say it in one sentence, what would you say?)
Your Review (tips)
DO tell us specifics about your pet's illness or injury
DO tell us whether you were happy with how your claim was handled

DON'T use profanity or personal insults
DON'T write in ALL CAPS
Overall Rating (1 - worst, 10 - best)    
Would you recommend this company to other pet owners?
Yes   No
Your Name
State/Province

Tell us about your pet
Type: Dog     Cat
Breed:  
Age (at the time of your claim):   Under a year   1 - 8   Over 8 years  
 
Tell us about your claim
Type of illness or accident:
not sure
ear problem eye problem skin problem
cancer gastritis/vomiting enteritis/diarrhea
bladder renal (kidney) thyroid
other:
Claim amount
Time taken to handle claim
 
Verify that you are a customer
I certify that I am (or was) a customer of this pet insurance company and that I have not been offered a reward, financial or otherwise, by the insurer for writing this review.
 

We have zero tolerance for fake reviews!

A message to pet insurance management: please do not submit a review! We consider these submissions fraudulent and will immediately remove these from our site.

While we support your efforts to encourage honest feedback from customers, we encourage you to submit information here