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Trupanion


907 NW. Ballard Way
Seattle, WA 98107
phone: 800-569-7913
website: http://www.trupanion.com
claim form

Trupanion offers pet insurance in US and Canada. Provides coverage in all 50 states, Canada and Puerto Rico.

Trupanion insures dogs and cats between 8 weeks and 14 years. Recently changed terms so that policies have no payout limits.
Customer Ratings
60 days 1 year Lifetime
Rating 9.0 9.1 9.0
Count 38 666 2558
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Reviews of Trupanion

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10/10   I highly recommend Trupanion without reservation! , 12/18/2014

Reviewed By: Paula Davis, Recommend: Y

Pet insurance has come a long way! Years ago, I tried it and discontinued it, as it didn't seem to cover anything. My vet recommended Trupanion, and I decided to enroll my golden retriever puppy. He developed a chronic problem with his ears, shaking his head, etc., which led to multiple doctor visits and various meds. They even had to put him under anesthesia and take some xrays. After I met my deductible, Trupanion has paid all claims as they said they would, and I couldn't be happier with their service. My vet is electronically linked to them, so claims are filed and responded to before I even pay my bill. So I don't have to wait to be reimbursed. I think Trupanion is wonderful, and I recommend them without reservation!
Injury/Illness: ear problem   Breed: Golden Retriever
Claim Amount: $500 - $1000   Age of Pet: under a year
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9/10   Experience was all that was promised!, 12/17/2014

Reviewed By: Josh, Recommend: Y

I called trupanion the day after my german shepherd puppy was released from the hospital. Trupanion told me that the pet hospital had already faxed them our claim form and there was nothing more for me to do. 3 days later I received an email that stated that my claim wAs accepted and that I should expect a check in the mail soon. 4 business days later I received a check that covered all the expenses that were promised in my policy. I was extremely pleased with how easy and fast trupanion is to deal with.
Injury/Illness: gastritis/vomiting   Breed: German Shepherd
Claim Amount: over $1000   Age of Pet: under a year
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10/10   COULD NOT BE MORE PLEASED, 12/16/2014

Reviewed By: Shontay Krystofiak, Recommend: Y

My 1 yo Pitbull pup decided, unbeknown to us, that eating underwear was the "cool thing to do"....that is until he woke up unable to keep food down. We took him to the ER, where we discovered his love of underwear after he vomited up a pair (oh buddy)....they took Xrays and did an ultrasound and determined he had a blockage. He had emergency surgery that night (enterotomy). We went from vomiting in the a.m. to surgery in the p.m. It was a sad state of affairs for us and we felt SO bad for him. BUT he recovered beautifully and Trupanion was SOOO helpful. They started working on his claim right away and kept me very informed on where the claim process was with daily emails. I even called one night, very late, and was able to talk to someone when I had questions. They are open 24 hours a day! How sweet is that?! 1 week post surgery, I had a check in my hand for 90% of my sweet boy's surgery cost. This could not be better timing as I didn't have an extra $2500 sitting around before Christmas. Needless to say, we now know that our Pitty is an under garment eater and we have baby gates up and all laundry is put in appropriate places....which has resulted in 2 young boys keeping their rooms clean! Extra bonus.
Injury/Illness: Foreign body ingestion   Breed: Pit Bull
Claim Amount: over $1000   Age of Pet: 1 - 8
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8/10   Cat Care for hyperthyroidism, 12/11/2014

Reviewed By: Willi Risch, Recommend: Y

The only reason this company does not get a 10 is that they do not cover teeth cleaning. Other than that they are the best . I haven't been paid on the highest claim yet, but they will cover per telcon.
Injury/Illness: hyperthyroidsim   Breed: Tabby
Claim Amount: over $1000   Age of Pet: over 8 years
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9/10   Very happy with my choice of trupanion for my pets, 12/11/2014

Reviewed By: Tammy McClung, Recommend: Y

I have 4 pets with coverage. I've had minor things happen, and lately a bigger deal when my dog was diagnosed with hemmorhagic gastritis and vomiting. We had him to the vet several times for everything from diagnosing, treating, hydrating, ultrasounds, special diets, and internal medicine consults. We are arond a $1,300.00 bill so far, and not done yet. After submitting a very simple form after each visit, we were re-ibursed 90%. That's it. It was that simple. No arguments or hidden problems, just our money back. I've had the same experience every time I've submitted a claim. No hassles, no questions, no worries. The only drawback I can see is that my dog will require a more expensive prescription diet for life, and the insurance only covers 50% of that cost and only two months of coverage is allowed. That's kind of frustrating, Very, very happy with the coverage over all though. Took the stress out of giving my pup the things he needs to get better. I highly recommend this company.
Injury/Illness: gastritis/vomiting enteritis/diarrhea   Breed: Mixed Breed dog
Claim Amount: over $1000   Age of Pet: 1 - 8
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Most Helpful Reviews


9/10   Good Claim Response So far!,
We've been with Trupanion for a little over a year with both our Yellow Lab (1 yr old) and Kitten (1 yr old). Our vet recommended them when we were getting their first checkups. We did some research and read the good reviews and decided to give it a go. We're glad we did. Our Lab had kennel cough (much to our efforts to prevent it) and the ER tests on a holiday was covered. Our Kitten recently swallowed an… read more

Matt P., parent of a Yellow LabMixed Breed
 
8/10   Pretty good for the most part,
Our 1 year old Great Dane has been insured with Trupanion since she was about 6months old. In the last few months we've been trying to figure out what was wrong with her back (she was walking funny)... after xrays, an MRI, spinal fluid testing, and more we still had no definitive answers. We were able to get all these tests done though with the help of Trupanion and knowing they would cover 90% of our… read more

Brooke, parent of a Great Dane
 
10/10   Satisfied Customer,
I had never purchased pet insurance for my previous pets and have experienced some very expensive vet bills throughout 30 years of dog ownership. I was asked to consider adopting a Yellow Lab whose owner had unexpectedly passed away and I felt that pet insurance would be a good investment. I had heard about Trupanion through PETCO. I went on line and read up on numerous plans and I felt, by far,… read more

Cathy
 
10/10   I highly recommend Trupanion without reservation! ,
Pet insurance has come a long way! Years ago, I tried it and discontinued it, as it didn't seem to cover anything. My vet recommended Trupanion, and I decided to enroll my golden retriever puppy. He developed a chronic problem with his ears, shaking his head, etc., which led to multiple doctor visits and various meds. They even had to put him under anesthesia and take some xrays. After I met my… read more

Paula Davis, parent of a Golden Retriever
 
9/10   Experience was all that was promised!,
I called trupanion the day after my german shepherd puppy was released from the hospital. Trupanion told me that the pet hospital had already faxed them our claim form and there was nothing more for me to do. 3 days later I received an email that stated that my claim wAs accepted and that I should expect a check in the mail soon. 4 business days later I received a check that covered all the expenses that… read more

Josh, parent of a German Shepherd
 


Review Trupanion review policy

Review Title (if you could say it in one sentence, what would you say?)
Your Review (tips)
DO tell us specifics about your pet's illness or injury
DO tell us whether you were happy with how your claim was handled

DON'T use profanity or personal insults
DON'T write in ALL CAPS
Overall Rating (1 - worst, 10 - best)    
Would you recommend this company to other pet owners?
Yes   No
Your Name
State/Province

Tell us about your pet
Type: Dog     Cat
Breed:  
Age (at the time of your claim):   Under a year   1 - 8   Over 8 years  
 
Tell us about your claim
Type of illness or accident:
not sure
ear problem eye problem skin problem
cancer gastritis/vomiting enteritis/diarrhea
bladder renal (kidney) thyroid
other:
Claim amount
Time taken to handle claim
 
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I certify that I am (or was) a customer of this pet insurance company and that I have not been offered a reward, financial or otherwise, by the insurer for writing this review.
 

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