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Trupanion


907 NW. Ballard Way
Seattle, WA 98107
phone: 800-569-7913
website: http://www.trupanion.com
claim form

Trupanion offers pet insurance in US and Canada. Provides coverage in all 50 states, Canada and Puerto Rico.

Trupanion insures dogs and cats between 8 weeks and 14 years. Recently changed terms so that policies have no payout limits.
Customer Ratings
60 days 1 year Lifetime
Rating 9.4 9.1 9.0
Count 61 647 2693
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Reviews of Trupanion

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10/10   Best insurance plan I ever had!, 2/26/2015

Reviewed By: Christine Green, Recommend: Y

Our 3 year old Greater Swiss Mountain Dog got hit by a car. She needed to be hospitalized. She spent 3 days in the hospital with an IV, multiple X-rays, oxygen therapy and pain management. The bill was $2500.00. We got reimbursed $2400. Yes, you do have to pay upfront for an emergency, but scheduled procedures can be pre certified, so you don't have to pay upfront. If you love you child (pet), you should seriously consider obtaining this insurance.
Injury/Illness: Car accident   Breed: Greater Swiss Mountain Dog
Claim Amount: over $1000   Age of Pet: 1 - 8
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10/10   Trupanion is wonderful!, 2/24/2015

Reviewed By: Michelle Laviolette, Recommend: Y

I thought my 2 year old pup had parasites. Turns out her pancreas stopped producing enough enzymes to digest her food. Diagnosis was a process of elimination and lots of tests. I have nothing but good things to say about the claim process - I submitted my many receipts on Saturday by email, and Monday morning I received a confirmation email that the claims were open. By the end of day Monday my claims were processed! The service is super fast, the staff are cheerful and make you feel like they are there to help. Best thing I ever did was go with Trupanion.
Injury/Illness: enteritis/diarrhea   Breed: Pit Bull
Claim Amount: $500 - $1000   Age of Pet: 1 - 8
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10/10   Free month trial, 2/21/2015

Reviewed By: Lori, Recommend: Y

I place 4 claims during my free trial in which I received my payments for very quickly. Once I submitted my claim I received an email stating that they received my claim and then received email letting me know the claims had been processed and payment was on it's way.
Injury/Illness: bladder   Breed: Dalmatian
Claim Amount: $100 - $500   Age of Pet: under a year
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10/10   Once again trupanion has been great, 2/21/2015

Reviewed By: Ryan coxworthy, Recommend: Y

Trupanion continues to be a great support in assisting me with Bailey my dog when she needs. Trupanion has been truly a great insurance company and would always recommend them.
Injury/Illness: Dental disease   Breed: Dachshund
Claim Amount: $500 - $1000   Age of Pet: 1 - 8
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8/10   very good response, 2/19/2015

Reviewed By: Janet, Recommend: Y

The claim process is easy as long as your vet will complete the form. They respond quickly and I have had no problem with getting claims filed and receiving reimbursement.
Injury/Illness: renal (kidney) vomiting   Breed: Domestic Mediumhair
Claim Amount: over $1000   Age of Pet: 1 - 8
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Most Helpful Reviews


9/10   Good Claim Response So far!,
We've been with Trupanion for a little over a year with both our Yellow Lab (1 yr old) and Kitten (1 yr old). Our vet recommended them when we were getting their first checkups. We did some research and read the good reviews and decided to give it a go. We're glad we did. Our Lab had kennel cough (much to our efforts to prevent it) and the ER tests on a holiday was covered. Our Kitten recently swallowed an… read more

Matt P., parent of a Yellow LabMixed Breed
 
8/10   Pretty good for the most part,
Our 1 year old Great Dane has been insured with Trupanion since she was about 6months old. In the last few months we've been trying to figure out what was wrong with her back (she was walking funny)... after xrays, an MRI, spinal fluid testing, and more we still had no definitive answers. We were able to get all these tests done though with the help of Trupanion and knowing they would cover 90% of our… read more

Brooke, parent of a Great Dane
 
10/10   Satisfied Customer,
I had never purchased pet insurance for my previous pets and have experienced some very expensive vet bills throughout 30 years of dog ownership. I was asked to consider adopting a Yellow Lab whose owner had unexpectedly passed away and I felt that pet insurance would be a good investment. I had heard about Trupanion through PETCO. I went on line and read up on numerous plans and I felt, by far,… read more

Cathy
 
10/10   Best insurance plan I ever had!,
Our 3 year old Greater Swiss Mountain Dog got hit by a car. She needed to be hospitalized. She spent 3 days in the hospital with an IV, multiple X-rays, oxygen therapy and pain management. The bill was $2500.00. We got reimbursed $2400. Yes, you do have to pay upfront for an emergency, but scheduled procedures can be pre certified, so you don't have to pay upfront. If you love you child (pet), you should… read more

Christine Green, parent of a Greater Swiss Mountain Dog
 
10/10   Trupanion is wonderful!,
I thought my 2 year old pup had parasites. Turns out her pancreas stopped producing enough enzymes to digest her food. Diagnosis was a process of elimination and lots of tests. I have nothing but good things to say about the claim process - I submitted my many receipts on Saturday by email, and Monday morning I received a confirmation email that the claims were open. By the end of day Monday my claims… read more

Michelle Laviolette, parent of a Pit Bull
 


Review Trupanion review policy

Review Title (if you could say it in one sentence, what would you say?)
Your Review (tips)
DO tell us specifics about your pet's illness or injury
DO tell us whether you were happy with how your claim was handled

DON'T use profanity or personal insults
DON'T write in ALL CAPS
Overall Rating (1 - worst, 10 - best)    
Would you recommend this company to other pet owners?
Yes   No
Your Name
State/Province

Tell us about your pet
Type: Dog     Cat
Breed:  
Age (at the time of your claim):   Under a year   1 - 8   Over 8 years  
 
Tell us about your claim
Type of illness or accident:
not sure
ear problem eye problem skin problem
cancer gastritis/vomiting enteritis/diarrhea
bladder renal (kidney) thyroid
other:
Claim amount
Time taken to handle claim
 
Verify that you are a customer
I certify that I am (or was) a customer of this pet insurance company and that I have not been offered a reward, financial or otherwise, by the insurer for writing this review.
 

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A message to pet insurance management: please do not submit a review! We consider these submissions fraudulent and will immediately remove these from our site.

While we support your efforts to encourage honest feedback from customers, we encourage you to submit information here