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Trupanion


907 NW. Ballard Way
Seattle, WA 98107
phone: 800-569-7913
website: http://www.trupanion.com
claim form

Trupanion offers pet insurance in US and Canada. Provides coverage in all 50 states, Canada and Puerto Rico.

Trupanion insures dogs and cats between 8 weeks and 14 years. Recently changed terms so that policies have no payout limits.
Customer Ratings
60 days 1 year Lifetime
Rating 9.2 9.1 9.0
Count 69 699 2110
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Reviews of Trupanion

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10/10   Claim for Snake Bite, 4/22/2014

Reviewed By: Carol, Recommend: Y

My dog was bitten by a rattlesnake. After returning home from both the veterinarian office and the animal hospital, I contacted Trupanion. They helped me with the two claim forms and sent an email confirmation of payment right away. Trupanion worked with the veterinarian staff and the animal hospital staff to get the correct invoices. There was absolutely no hassle or work on my part. Within a week, I received two checks for both claims.
Injury/Illness: snake bite   Breed: Miniature Pinscher
Claim Amount: over $1000   Age of Pet: 1 - 8
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10/10   Thank you from the bottom of my heart!, 4/22/2014

Reviewed By: Kari Ann Walker, Recommend: Y

My little "Puffy" had a horrible bout of Pancreatitis that left me feeling nervous about whatever the outcome would be.

I asked the vet that Saturday morning when she was diagnosed and in a terrible state. "What I should do?"

She stated "Get in the car and take her to the Emergency Center" which is exactly what I did. After presenting my credit card to whatever register needed/requested it, she was soon on the road to recovery.

It definitely took time. 2 weeks and many other visits later, Puffy is back to her normal, happy self and I couldn't be more grateful.

It was expensive as Puffy was on fluids and medication but I kept saying to myself "If Trupanion covers 60% then they are worth every penny." Puffy was out of pain and on to recovery.

Trupanion covered closer to 90 percent of the items they said they would and now that Puffy is back to where she should be, Trupanion is more than worth every penny. You are my heros! Thank you for the bottom of my heart!
Injury/Illness: gastritis/vomiting Pancreatitis   Breed: Chinese Crested Dog
Claim Amount: over $1000   Age of Pet: over 8 years
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9/10   Very good and better than expected, 4/22/2014

Reviewed By: Chad Munger, Recommend: Y

I am a long time owner of large dogs (Newfoundlands) and have resisted pet insurance despite enormous medical bills because I could never find people who used insurance that were pleased. I recently got a puppy and my vet convinced me that Trupanion was worth a serious look. So far so good they are responsive, good communicators and for the first three months I have saved far more than the premium I'm paying for a zero deductible. I'm satisfied
Injury/Illness: not sure   Breed: Newfoundland
Claim Amount: $100 - $500   Age of Pet: under a year
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10/10   Thank you Trupanion - Five stars, 4/22/2014

Reviewed By: Julie, Recommend: Y

This is long overdue. I can't thank Trupanion enough for their level of caring, fast payments, and helpful customer service. This pet insurance is the very best. I almost didn't get pet insurance thinking it would be a waste of money. I was so wrong. I adopted a terrier mix from a shelter in June 2013. In October 2013, he got into something and was poisoned. He required a blood transfusion and a pet hospital stay. I would not have been able to afford the care he needed so I am thankful every day I see our dog that I chose to get Trupanion insurance. They were recommended to me from a friend and I can see why. They have top notch customer service and I always felt they cared about what happened to our dog. They are incredible and I highly recommend them. Thank you Trupanion for enabling us to get the care needed for our puppy to survive that horrible ordeal.
Injury/Illness: some typ of poisoning   Breed: Terrier Mix
Claim Amount: over $1000   Age of Pet: 1 - 8
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10/10   Excellent service, 4/18/2014

Reviewed By: Jennifer Ellison, Recommend: Y

Our dog broke his leg and needed surgery. Trupanion was extremely responsive when they received our claim and we received reimbursement right away. No hassles.
Injury/Illness: broken leg   Breed: Pomeranian
Claim Amount: over $1000   Age of Pet: under a year
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Most Helpful Reviews


9/10   Good Claim Response So far!,
We've been with Trupanion for a little over a year with both our Yellow Lab (1 yr old) and Kitten (1 yr old). Our vet recommended them when we were getting their first checkups. We did some research and read the good reviews and decided to give it a go. We're glad we did. Our Lab had kennel cough (much to our efforts to prevent it) and the ER tests on a holiday was covered. Our Kitten recently swallowed an… read more

Matt P., parent of a Yellow LabMixed Breed
 
8/10   Pretty good for the most part,
Our 1 year old Great Dane has been insured with Trupanion since she was about 6months old. In the last few months we've been trying to figure out what was wrong with her back (she was walking funny)... after xrays, an MRI, spinal fluid testing, and more we still had no definitive answers. We were able to get all these tests done though with the help of Trupanion and knowing they would cover 90% of our… read more

Brooke, parent of a Great Dane
 
10/10   Satisfied Customer,
I had never purchased pet insurance for my previous pets and have experienced some very expensive vet bills throughout 30 years of dog ownership. I was asked to consider adopting a Yellow Lab whose owner had unexpectedly passed away and I felt that pet insurance would be a good investment. I had heard about Trupanion through PETCO. I went on line and read up on numerous plans and I felt, by far,… read more

Cathy
 
10/10   Claim for Snake Bite,
My dog was bitten by a rattlesnake. After returning home from both the veterinarian office and the animal hospital, I contacted Trupanion. They helped me with the two claim forms and sent an email confirmation of payment right away. Trupanion worked with the veterinarian staff and the animal hospital staff to get the correct invoices. There was absolutely no hassle or work on my part. Within a week, I… read more

Carol, parent of a Miniature Pinscher
 
10/10   Thank you from the bottom of my heart!,
My little "Puffy" had a horrible bout of Pancreatitis that left me feeling nervous about whatever the outcome would be. I asked the vet that Saturday morning when she was diagnosed and in a terrible state. "What I should do?" She stated "Get in the car and take her to the Emergency Center" which is exactly what I did. After presenting my credit card to whatever register needed/requested it, she was… read more

Kari Ann Walker, parent of a Chinese Crested Dog
 


Review Trupanion review policy

Review Title (if you could say it in one sentence, what would you say?)
Your Review (tips)
DO tell us specifics about your pet's illness or injury
DO tell us whether you were happy with how your claim was handled

DON'T use profanity or personal insults
DON'T write in ALL CAPS
Overall Rating (1 - worst, 10 - best)    
Would you recommend this company to other pet owners?
Yes   No
Your Name
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Tell us about your pet
Type: Dog     Cat
Breed:  
Age (at the time of your claim):   Under a year   1 - 8   Over 8 years  
 
Tell us about your claim
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not sure
ear problem eye problem skin problem
cancer gastritis/vomiting enteritis/diarrhea
bladder renal (kidney) thyroid
other:
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Time taken to handle claim
 
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I certify that I am (or was) a customer of this pet insurance company and that I have not been offered a reward, financial or otherwise, by the insurer for writing this review.
 

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