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Trupanion


907 NW. Ballard Way
Seattle, WA 98107
phone: 800-569-7913
website: http://www.trupanion.com
claim form

Trupanion offers pet insurance in US and Canada. Provides coverage in all 50 states, Canada and Puerto Rico.

Trupanion insures dogs and cats between 8 weeks and 14 years. Recently changed terms so that policies have no payout limits.
Customer Ratings
60 days 1 year Lifetime
Rating 8.6 9.5 9.2
Count 5 1309 4305
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Reviews of Trupanion

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10/10   Best thing I ever did, 6/4/2016

Reviewed By: Kit Sutherland, Recommend: Y

I am so glad that I took my vet's advice and got Trupanion. I have had a couple of issues with my dog, Stoli, that have made having trupanion essential!! Coverage is fast and efficient and has helped me to provide proper care for my Dog in an emergency situation!
Injury/Illness: torn ligament   Breed: Pit Bull
Claim Amount: over $1000   Age of Pet: 1 - 8
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3/10   Coverage vanished just when I needed it., 6/2/2016

Reviewed By: Antonia, Recommend: N

It is ok for accidents but if your dog gets any possible illnesses just watch how quickly you coverage is invalidated by pre-existing conditions even after being insured for years. There is a big asterix on the no coverage increases. They have increased by 25% every year with the excuse of my area is now more expensive. If you have a deductible you will find everything is a new illness/incident so you will end up covering most out of pocket.

Oh, when they post "We understand your concerns please calls us..." I did and it is always the bullshit stories.

"Oh, we are looking into making preexisting covered if you just stay with us another 6 months."

"There are new options for treating your dog if it gets sick so we have to increase the premiums, but you are still paying as if she was a younger dog."

"We can't cover this because your vet said 3 years ago that she had demodex so obviously she had a thyroid condition even then"

I should have listened to the vet shortly after I got her and gone with another company. I was drawn in by the promise the premiums would not increase and that there was no upper limit on the coverage even though it cost more than my other options.
Injury/Illness: thyroid   Breed: Mixed Breed dog
Claim Amount: $100 - $500   Age of Pet: 1 - 8
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10/10   Fabulous!, 5/31/2016

Reviewed By: Rose Akune, Recommend: Y

Trupanion has given me peace of mind, allowing excellent care to be given to our 2 cats.
Injury/Illness: not sure   Breed: Mixed Breed cat
Claim Amount: over $1000   Age of Pet: over 8 years
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10/10   Love this company!, 5/9/2016

Reviewed By: Barb, Recommend: Y

I have had Trupanion coverage since my dog was 8 weeks old. Her first year was a busy claim year, but she has had relatively few claims during the succeeding 5 1/2 years. With every claim, however, including one that I had questions on, the staff were professional, friendly, helpful and respectful. If I questioned 'why?' on something, they checked into it and gave me an answer. I have tried to make sure I know what is covered and what is not and I have my policy in my pet's file so I can reference it, if needed. I just filed another little claim late last month and I have already received the coverage check. I have NEVER had a problem that couldn't be reasonably resolved. I have recommended this company to many, many people over the past years and I will continue to do so. I only wish I had been wise enough to get Trupanion coverage for my other dogs in the past.
Injury/Illness: soft tissue injury   Breed: Bernese Mountain Dog
Claim Amount: $100 - $500   Age of Pet: 1 - 8
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10/10   Thank you so much!!, 5/2/2016

Reviewed By: Rose, Recommend: Y

Yesterday I had to put down one of my best friend, a member of our family. He was the dog that even dog haters loved. He was half great dane and half boxer so he was big but, so loving no one was scared of him. He died of cancer but thanks to trupanion we were able to tried everything to save him. We didn't have to think about weather we could afford the treatment because trupanion was there for us the whole way. They even paid the hospital directly so we did have to lay out large sums of money. I will spend today and many day to come crying over my lost but, at least I know I was able to give one of my best friend, a member of my family, the best care money could buy.
Injury/Illness: cancer   Breed: Mixed Breed dog
Claim Amount: over $1000   Age of Pet: 1 - 8
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Read More Reviews...


Go To: trupanion.com


Most Helpful Reviews


9/10   Good Claim Response So far!,
We've been with Trupanion for a little over a year with both our Yellow Lab (1 yr old) and Kitten (1 yr old). Our vet recommended them when we were getting their first checkups. We did some research and read the good reviews and decided to give it a go. We're glad we did. Our Lab had kennel cough (much to our efforts to prevent it) and the ER tests on a holiday was covered. Our Kitten recently swallowed an… read more

Reviewed By: Matt P., parent of a Yellow LabMixed Breed
 
8/10   Pretty good for the most part,
Our 1 year old Great Dane has been insured with Trupanion since she was about 6months old. In the last few months we've been trying to figure out what was wrong with her back (she was walking funny)... after xrays, an MRI, spinal fluid testing, and more we still had no definitive answers. We were able to get all these tests done though with the help of Trupanion and knowing they would cover 90% of our… read more

Reviewed By: Brooke, parent of a Great Dane
 
10/10   Satisfied Customer,
I had never purchased pet insurance for my previous pets and have experienced some very expensive vet bills throughout 30 years of dog ownership. I was asked to consider adopting a Yellow Lab whose owner had unexpectedly passed away and I felt that pet insurance would be a good investment. I had heard about Trupanion through PETCO. I went on line and read up on numerous plans and I felt, by far,… read more

Reviewed By: Cathy
 
10/10   Best thing I ever did,
I am so glad that I took my vet's advice and got Trupanion. I have had a couple of issues with my dog, Stoli, that have made having trupanion essential!! Coverage is fast and efficient and has helped me to provide proper care for my Dog in an emergency situation! read more

Reviewed By: Kit Sutherland, parent of a Pit Bull
 
3/10   Coverage vanished just when I needed it.,
It is ok for accidents but if your dog gets any possible illnesses just watch how quickly you coverage is invalidated by pre-existing conditions even after being insured for years. There is a big asterix on the no coverage increases. They have increased by 25% every year with the excuse of my area is now more expensive. If you have a deductible you will find everything is a new illness/incident so you… read more

Reviewed By: Antonia, parent of a Mixed Breed
 


Review Trupanion review policy

Review Title (if you could say it in one sentence, what would you say?)
Your Review (tips)
DO tell us specifics about your pet's illness or injury
DO tell us whether you were happy with how your claim was handled

DON'T use profanity or personal insults
DON'T write in ALL CAPS
Overall Rating (1 - worst, 10 - best)    
Would you recommend this company to other pet owners?
Yes   No
Your Name
State/Province

Tell us about your pet
Type: Dog     Cat
Breed:  
Age (at the time of your claim):   Under a year   1 - 8   Over 8 years  
 
Tell us about your claim
Type of illness or accident:
not sure
ear problem eye problem skin problem
cancer gastritis/vomiting enteritis/diarrhea
bladder renal (kidney) thyroid
other:
Claim amount
Time taken to handle claim
 
Verify that you are a customer
I certify that I am (or was) a customer of this pet insurance company and that I have not been offered a reward, financial or otherwise, by the insurer for writing this review.
 

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