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Trupanion


907 NW. Ballard Way
Seattle, WA 98107
phone: 800-569-7913
website: http://www.trupanion.com
claim form

Trupanion offers pet insurance in US and Canada. Provides coverage in all 50 states, Canada and Puerto Rico.

Trupanion insures dogs and cats between 8 weeks and 14 years. Recently changed terms so that policies have no payout limits.
Customer Ratings
60 days 1 year Lifetime
Rating 8.7 9.1 9.0
Count 118 814 2503
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Reviews of Trupanion

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8/10   Quick response, good coverage so far, 9/22/2014

Reviewed By: Harline Larkey, Recommend: Y

Have only filed one claim, but I received their decision and amount within 48 hours and was very happy with the result. Their rep called me back quickly when I had a question and answered it patiently.
Injury/Illness: skin problem enteritis/diarrhea ortho issues   Breed: Great Dane
Claim Amount: over $1000   Age of Pet: 1 - 8
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10/10   Thank heavens for insurance, 9/15/2014

Reviewed By: Monique Summers, Recommend: Y

My Jack Russel Terrier had a severe case of meningoencephelitis. It turned out to be a long and expensive treatment that is still ongoing. We are very fortunate to have insurance with Trupanion. The claim was handled in a timely manner and they reimbursed us for our expenses according to the insurance agreement. We had to worry about our dog a lot but at least we were not burdened by huge vet bills on top of it thank to having insurance.
Injury/Illness: meningoencephalitis   Breed: Jack Russell Terrier
Claim Amount: over $1000   Age of Pet: over 8 years
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1/10   Trupanion Won't Pay!, 9/15/2014

Reviewed By: Kyle, Recommend: N

My fiance and I purchased Trupanion insurance for our puppy 3 days after bringing her home to ensure we would be secure for the rest of her life. Not long after bringing her home, our puppy was diagnosed with a liver condition. Trupanion refused to pay for anything related to this condition, claiming it was a "pre-existing condition". Our puppy came with a vet record stating she was healthy, so this was not a pre-existing condition. Trupanion will find any excuse not to pay! Because Trupanion refuses to help us with the medicial bills, we cannot get the ultrasound that our puppy desperately needs. I have heard of Trupanion doing this before, and now I see that it is true. We have cancelled our insurance with them.
Injury/Illness: Liver   Breed: Mixed Breed dog
Claim Amount: $500 - $1000   Age of Pet: under a year
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9/10   excellent, 9/15/2014

Reviewed By: karen croft, Recommend: Y

always great to deal with and fast with payment. this claim was accidently considered a new illness and when i called and discussed what ongling vet care he was having, they reviewed the files and payment was made. no headache.
Injury/Illness: allergies   Breed: Rottweiler
Claim Amount: $100 - $500   Age of Pet: 1 - 8
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9/10   Great insurance, 9/15/2014

Reviewed By: Isadora Duhaime, Recommend: Y

Trupanion is great, I never have a problem with them, I receive the checks within days of my claim. My dog was diagnosed with KCS last winter and they have been paying for 90% of all the cost, which is a huge help. I recommend it to anyone
Injury/Illness: eye problem   Breed: Chihuahua
Claim Amount: under $100   Age of Pet: 1 - 8
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Most Helpful Reviews


9/10   Good Claim Response So far!,
We've been with Trupanion for a little over a year with both our Yellow Lab (1 yr old) and Kitten (1 yr old). Our vet recommended them when we were getting their first checkups. We did some research and read the good reviews and decided to give it a go. We're glad we did. Our Lab had kennel cough (much to our efforts to prevent it) and the ER tests on a holiday was covered. Our Kitten recently swallowed an… read more

Matt P., parent of a Yellow LabMixed Breed
 
8/10   Pretty good for the most part,
Our 1 year old Great Dane has been insured with Trupanion since she was about 6months old. In the last few months we've been trying to figure out what was wrong with her back (she was walking funny)... after xrays, an MRI, spinal fluid testing, and more we still had no definitive answers. We were able to get all these tests done though with the help of Trupanion and knowing they would cover 90% of our… read more

Brooke, parent of a Great Dane
 
10/10   Satisfied Customer,
I had never purchased pet insurance for my previous pets and have experienced some very expensive vet bills throughout 30 years of dog ownership. I was asked to consider adopting a Yellow Lab whose owner had unexpectedly passed away and I felt that pet insurance would be a good investment. I had heard about Trupanion through PETCO. I went on line and read up on numerous plans and I felt, by far,… read more

Cathy
 
8/10   Quick response, good coverage so far,
Have only filed one claim, but I received their decision and amount within 48 hours and was very happy with the result. Their rep called me back quickly when I had a question and answered it patiently. read more

Harline Larkey, parent of a Great Dane
 
10/10   Thank heavens for insurance,
My Jack Russel Terrier had a severe case of meningoencephelitis. It turned out to be a long and expensive treatment that is still ongoing. We are very fortunate to have insurance with Trupanion. The claim was handled in a timely manner and they reimbursed us for our expenses according to the insurance agreement. We had to worry about our dog a lot but at least we were not burdened by huge vet bills on top… read more

Monique Summers, parent of a Jack Russell Terrier
 


Review Trupanion review policy

Review Title (if you could say it in one sentence, what would you say?)
Your Review (tips)
DO tell us specifics about your pet's illness or injury
DO tell us whether you were happy with how your claim was handled

DON'T use profanity or personal insults
DON'T write in ALL CAPS
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Would you recommend this company to other pet owners?
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Tell us about your pet
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Age (at the time of your claim):   Under a year   1 - 8   Over 8 years  
 
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not sure
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bladder renal (kidney) thyroid
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