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Pets Plus Us


1115 North Service Road West, Unit 2
Oakville, Ontario L6M 2V9
phone: 800-364-8422
website: http://www.petsplusus.com

The latest entry into the Canadian pet insurance market, Pets Plus Us offers four plans: accident only, accident & illness more, accident & illness max and a stand-alone wellness package.
Customer Ratings
60 days 1 year Lifetime
Rating 6.6 7.7 9.2
Count 8 19 60
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Reviews of Pets Plus Us

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1/10   YET ANOTHER SCAM, 3/18/2017

Reviewed By: DIANE O'REILLY, Recommend: N

THIS OPERATION IS ANOTHER SCAM WE HAVE TO PROTECT OURSELVES FROM.

TODAY I RECEIVED A CALL FROM THIS ENTITY TELLING ME THAT MY FAKE 6-WEEK INSURANCE WAS UP. THE CALLER FEIGNED AN INTEREST IN MY ADOPTEE CAT THEN WENT ON TO SAY THAT THE INSURANCE COVERAGE HAD EXPIRED.

WHAT INSURANCE COVERAGE? IF THERE WAS SUCH A THING, WHY NOT CALL 2-3 WEEKS AGO TO GENUINELY ASK HOW THE ADOPTEE WAS AND HOW THEY MIGHT HELP? THIS IS YET ANOTHER MONEY GRAB. LIKEN IT TO EVERYONE ELSE OUT THERE TRYING TO MAKE A BUCK OFF THE VULNERABLE...BE THEY ANIMALS, SENIORS OR THE MEEK AND MISINFORMED. I AM FOLLOWING UP WITH THE NORTHBRIDGE GENERAL INSURANCE GROUP WHO IS APPARENTLY PART OF THIS RUSE.
Injury/Illness: DIDN'T KNOW I HAD INSURANCE   Breed: American Curl
Claim Amount: under $100   Age of Pet: 1 - 8
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3/10   Very Disappointed, 3/13/2017

Reviewed By: Elizabeth Robinson, Recommend: N

I insured my kitten with PetsplusUs and am very disappointed. I will not be insuring my adult female cat with them. I will be going to Trupanion. My sister uses Trupanion. We both submitted claims to our respective insurance companies on the same day. She heard in less than a week her claim was to be covered and she had her money in about 10 days. It has been over three weeks for me and I have not heard anything from this company. My Visa is due and I have not seen a cent. I have also had them tell me TWICE that they have not received info from my vet...medical records and a claim. Once I would believe, twice...no. I believe it to be a delaying tactic.
Injury/Illness: enteritis/diarrhea   Breed: Devon Rex
Claim Amount: $500 - $1000   Age of Pet: under a year
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9/10   Excellent service but slow, 2/27/2017

Reviewed By: Rachel, Recommend: Y

I have started my 3rd policy with Pets Plus Us and I do love their service. I haven't had any problems with claims in the past and have received amazing service. My only concern right now is that they say underwriting is completed in 15-20 business days. This hasn't been the case for my last 2 policies. We're on business day 21 and it's looking like another week. I have an issue with this as I need to know that they're going to cover a condition that started right after the 14 day wait before I make any concrete treatment decisions. Technically it should be covered but I'm worried to commit to something before I have my policy in writing. I wish they would resolve these delays on the legal side as it is very stressful for the policy holder.
Injury/Illness: epilepsy   Breed: Cocker Spaniel
Claim Amount: $100 - $500   Age of Pet: 1 - 8
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9/10   Great Insurance, 2/25/2017

Reviewed By: Darlene, Recommend: Y

Last year our 1 year old cocker spaniel, Maggie, got sick and as a result it was discovered that she had a very enlarged kidney. After seeing various professionals it was determined that she needed to have her kidney removed. Our total bill came to about $ 7400.00. We are so glad we had Pets Plus Us insurance as that would have been a lot of money to be out.
Maggie is our first dog that we have had pet insurance on (and we have taken it out on our younger dog) and we are so glad we have it.
Our claim was also handled in a very timely manner. We would recommend insurance to everyone.
Injury/Illness: renal (kidney)   Breed: American Cocker Spaniel
Claim Amount: over $1000   Age of Pet: 1 - 8
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9/10   Glad I had Insurance, 2/25/2017

Reviewed By: Jen Melanson, Recommend: Y

Overall, my only complaint would be the underwriting time could be quicker, but once everything got rolling they were very quick to get the cheque to me. Jamie McLellan was an amazing help with everything!
Injury/Illness: broken leg   Breed: Greyhound
Claim Amount: over $1000   Age of Pet: 1 - 8
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Read More Reviews...


Go To: petsplusus.com


Most Helpful Reviews


1/10   YET ANOTHER SCAM,
THIS OPERATION IS ANOTHER SCAM WE HAVE TO PROTECT OURSELVES FROM. TODAY I RECEIVED A CALL FROM THIS ENTITY TELLING ME THAT MY FAKE 6-WEEK INSURANCE WAS UP. THE CALLER FEIGNED AN INTEREST IN MY ADOPTEE CAT THEN WENT ON TO SAY THAT THE INSURANCE COVERAGE HAD EXPIRED. WHAT INSURANCE COVERAGE? IF THERE WAS SUCH A THING, WHY NOT CALL 2-3 WEEKS AGO TO GENUINELY ASK HOW THE ADOPTEE WAS AND HOW THEY MIGHT… read more

Reviewed By: DIANE O'REILLY, parent of a American Curl
 
3/10   Very Disappointed,
I insured my kitten with PetsplusUs and am very disappointed. I will not be insuring my adult female cat with them. I will be going to Trupanion. My sister uses Trupanion. We both submitted claims to our respective insurance companies on the same day. She heard in less than a week her claim was to be covered and she had her money in about 10 days. It has been over three weeks for me and I have not… read more

Reviewed By: Elizabeth Robinson, parent of a Devon Rex
 
9/10   Excellent service but slow,
I have started my 3rd policy with Pets Plus Us and I do love their service. I haven't had any problems with claims in the past and have received amazing service. My only concern right now is that they say underwriting is completed in 15-20 business days. This hasn't been the case for my last 2 policies. We're on business day 21 and it's looking like another week. I have an issue with this as I need to know… read more

Reviewed By: Rachel, parent of a Cocker Spaniel
 
9/10   Great Insurance,
Last year our 1 year old cocker spaniel, Maggie, got sick and as a result it was discovered that she had a very enlarged kidney. After seeing various professionals it was determined that she needed to have her kidney removed. Our total bill came to about $ 7400.00. We are so glad we had Pets Plus Us insurance as that would have been a lot of money to be out. Maggie is our first dog that we have had pet… read more

Reviewed By: Darlene, parent of a American Cocker Spaniel
 
9/10   Glad I had Insurance,
Overall, my only complaint would be the underwriting time could be quicker, but once everything got rolling they were very quick to get the cheque to me. Jamie McLellan was an amazing help with everything! read more

Reviewed By: Jen Melanson, parent of a Greyhound
 


Review Pets Plus Us review policy

Review Title (if you could say it in one sentence, what would you say?)
Your Review (tips)
DO tell us specifics about your pet's illness or injury
DO tell us whether you were happy with how your claim was handled

DON'T use profanity or personal insults
DON'T write in ALL CAPS
Overall Rating (1 - worst, 10 - best)    
Would you recommend this company to other pet owners?
Yes   No
Your Name
State/Province

Tell us about your pet
Type: Dog     Cat
Breed:  
Age (at the time of your claim):   Under a year   1 - 8   Over 8 years  
 
Tell us about your claim
Type of illness or accident:
not sure
ear problem eye problem skin problem
cancer gastritis/vomiting enteritis/diarrhea
bladder renal (kidney) thyroid
other:
Claim amount
Time taken to handle claim
 
Verify that you are a customer
I certify that I am (or was) a customer of this pet insurance company and that I have not been offered a reward, financial or otherwise, by the insurer for writing this review.
 

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