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Pets Plus Us


1115 North Service Road West, Unit 2
Oakville, Ontario L6M 2V9
phone: 800-364-8422
website: http://www.petsplusus.com

The latest entry into the Canadian pet insurance market, Pets Plus Us offers four plans: accident only, accident & illness more, accident & illness max and a stand-alone wellness package.
Customer Ratings
60 days 1 year Lifetime
Rating 8.5 8.1 9.0
Count 6 48 93
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Reviews of Pets Plus Us

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8/10   Peace of mind🐾🐾🐾🐾💕, 7/8/2017

Reviewed By: Angela W, Recommend: Y

Our puppy broke his leg ( at the breeders) and having trial puppy insurance allowed us to get the care he needed!
Management was not available the day he needed surgery but it all worked out fine.
It took a few weeks to receive reimbursement and there was a maximum of $1000 for the trial period but it sure helped...
Overall satisfied customers🐶
Injury/Illness: Broken leg   Breed: Boston Terrier
Claim Amount: over $1000   Age of Pet: under a year
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10/10   Pets Plus Us Helped Save my Cats Life!, 7/6/2017

Reviewed By: Jon J, Recommend: Y

Pets Plus Us is the best! I am a first time cat owner and my wife convinced me to get pet insurance, after researching our options we chose Pets Plus Us, I sure am thankful I did.

I was not aware of how sick a cat could get. I woke up one morning to my little guy crying in pain and not letting us anywhere near him. We rushed him to emergency vet where I found out he was blocked and could not urinate. He stayed in emergency for 5 days and they ran blood work and urinalysis frequently throughout the stay.

Pets Plus Us covered the emergency fees, all the tests, his hospital stay and all the follow up care. They even cover some of his special food he is now on for life, now that is sweet!

Thanks to them I did not have to limit the amount of time Loki could stay in hospital to save some money. The whole ordeal cost us over $4000 and Pets Plus Us reimbursed us promptly, no questions asked!
Injury/Illness: bladder Urine Blockage   Breed: Domestic Shorthair
Claim Amount: over $1000   Age of Pet: under a year
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9/10   Excellent Coverage and Staff , 7/4/2017

Reviewed By: Annalisa Percy , Recommend: Y

Among insurance companies I would rate Pets+Us highly because not only do they consider every claim very carefully, but they actually listen when you have concerns that they did not address at first. They are most willing to speak with the treating veterinarians as well as the customer and are always happy to answer either phone calls or emails. Coverage is very good for alternative care - not capped as many companies do, and while not everything is covered Pets+Us are very happy to tell you ahead of time what they will and won't cover. I also appreciate the military discount and ability to change coverage as needed.
Only downfall is sometimes I do wait several weeks for a claim perhaps due to the complexity of my dogs health issues. I am happy to say that most alternative therapies were covered after some clarifications ! I would like to see a type of bonus reduction in premiums for those of us who keep our dogs fit and holistically healthy -:)
Injury/Illness: Several claims for my 2 dogs include MSK injuries and Lyme   Breed: Dalmatian
Claim Amount: over $1000   Age of Pet: 1 - 8
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4/10   Pet insurance, 6/14/2017

Reviewed By: Diane, Recommend: N

Very bad experience don't waist your money
Total scam.
All employees scripted very helpful tone
But due to policy it is to cover as little as possible
They won't let u give them a honest review
If your honest they delete the post.
Injury/Illness: Sore leg   Breed: Mixed Breed dog
Claim Amount: $500 - $1000   Age of Pet: 1 - 8
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10/10   The staff goes above and beyond, 6/9/2017

Reviewed By: Jennifer Blayney, Recommend: Y

That immediate feeling of panic when you go to let your dog in from the backyard...the gate is still shut, but he isn't there, and the rush of helplessness sets in... So many emotion and thoughts swirling...
Where is he? How much of a head start does he have? Where do I start? Who do I Call? With my very upset 6 year old son and 3 year old daughter in tow, we started scouring the neighborhood looking for Mojo. I called my husband to let him know that Mo was missing and he rushed home and started talking with the neighbors while I drove around searching. In these types of situations it is very easy to jump to worst case scenarios... is he hurt? Was he taken? Is he lost?
Well, Thankfully for Mojo, we had a best case scenario, as he was found running through the townhouse complex, by one of your Pet Plus Us employees and Veterinary Technician, Melissa Long. Not only did Melissa find Mojo, but she went above and beyond to ensure Mo had the best possible care by taking him to the vets so he could get a thorough check up. When unfortunate situations like this happen, it is refreshing to know that there are kind and passionate people out there like Melissa. You have yourselves one truly remarkable employee!

Thank you Melissa, you have put a smile on both my children's faces today, and for that I am forever grateful!
Injury/Illness: not sure   Breed: Mixed Breed dog
Claim Amount: under $100   Age of Pet: over 8 years
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Go To: petsplusus.com


Most Helpful Reviews


8/10   Peace of mind🐾🐾🐾🐾💕,
Our puppy broke his leg ( at the breeders) and having trial puppy insurance allowed us to get the care he needed! Management was not available the day he needed surgery but it all worked out fine. It took a few weeks to receive reimbursement and there was a maximum of $1000 for the trial period but it sure helped... Overall satisfied customers🐶 read more

Reviewed By: Angela W, parent of a Boston Terrier
 
10/10   Pets Plus Us Helped Save my Cats Life!,
Pets Plus Us is the best! I am a first time cat owner and my wife convinced me to get pet insurance, after researching our options we chose Pets Plus Us, I sure am thankful I did. I was not aware of how sick a cat could get. I woke up one morning to my little guy crying in pain and not letting us anywhere near him. We rushed him to emergency vet where I found out he was blocked and could not urinate. He… read more

Reviewed By: Jon J, parent of a Domestic Shorthair
 
9/10   Excellent Coverage and Staff ,
Among insurance companies I would rate Pets+Us highly because not only do they consider every claim very carefully, but they actually listen when you have concerns that they did not address at first. They are most willing to speak with the treating veterinarians as well as the customer and are always happy to answer either phone calls or emails. Coverage is very good for alternative care - not capped as… read more

Reviewed By: Annalisa Percy , parent of a Dalmatian
 
4/10   Pet insurance,
Very bad experience don't waist your money Total scam. All employees scripted very helpful tone But due to policy it is to cover as little as possible They won't let u give them a honest review If your honest they delete the post. read more

Reviewed By: Diane, parent of a Mixed Breed
 
10/10   The staff goes above and beyond,
That immediate feeling of panic when you go to let your dog in from the backyard...the gate is still shut, but he isn't there, and the rush of helplessness sets in... So many emotion and thoughts swirling... Where is he? How much of a head start does he have? Where do I start? Who do I Call? With my very upset 6 year old son and 3 year old daughter in tow, we started scouring the neighborhood looking for… read more

Reviewed By: Jennifer Blayney, parent of a Mixed Breed
 


Review Pets Plus Us review policy

Review Title (if you could say it in one sentence, what would you say?)
Your Review (tips)
DO tell us specifics about your pet's illness or injury
DO tell us whether you were happy with how your claim was handled

DON'T use profanity or personal insults
DON'T write in ALL CAPS
Overall Rating (1 - worst, 10 - best)    
Would you recommend this company to other pet owners?
Yes   No
Your Name
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Tell us about your pet
Type: Dog     Cat
Breed:  
Age (at the time of your claim):   Under a year   1 - 8   Over 8 years  
 
Tell us about your claim
Type of illness or accident:
not sure
ear problem eye problem skin problem
cancer gastritis/vomiting enteritis/diarrhea
bladder renal (kidney) thyroid
other:
Claim amount
Time taken to handle claim
 
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I certify that I am (or was) a customer of this pet insurance company and that I have not been offered a reward, financial or otherwise, by the insurer for writing this review.
 

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