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Hartville Group, Inc. (Hartville Pet Insurance, ASPCA Pet Health Insurance & Petshealth Care Plan brands)
3840 Greentree Avenue SW
Canton, OH 44706
phone: (866) 820-7764
website: http://www.hartvillegroup.com
claim form (PDF)
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Offering pet insurance throughout 50 states under the brand names: Hartville Pet Health Insurance, ASPCA Pet Health Insurance,
and Petshealth Care Plan. Recently partnered with ASPCA (American Society for the Prevention of Cruelty to Animals) to
offer pet insurance. Has distributed pet insurance plans since 1997 and currently covers more than 80,000 pets.
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Most Helpful Reviews of Hartville (ASPCA & Petshealth) .
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6/10 Great for senior pets, 12/20/2007
Reviewed By: Mary, Recommend: Y
Although I have had a couple of negative experiences with
Petshealth, I must say that they seem to be the ONLY
pet insurance company willing to insure older pets.
They will insure dogs up to 13 years and cats up to 15
years. They will even insure the pet with their top
plan, regardless of age, if there are no pre-existing
conditions. I have a 13 year-old cat who has never been
sick a day in his life. I was able to insure him with
Petshealth under their most extensive plan.
A few things to watch out for, though. First, unless you
get their top plan that covers chronic and/or recurring
illnesses, if your pet is diagnosed with some illness
and/or injury in one plan period, as soon as the plan
period renews, it is considered a pre-existing condition
and coverage will stop. This is a bad deal if, say,
your pet is diagnosed with cancer a week before your
plan renews because in just one week, the coverage for
the cancer will stop. That's crappy. Also beware that
any congenital and/or hereditary condition is not covered
on ANY of their plans. So, that immediately excludes
a boatload of illnesses as there are lots and lots of
disorders known in hundreds of breeds.
But, again, if you need to insure a senior pet, this is
probably the only option you really have.
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2/10 very deceptive policy renewal discription, 4/2/2008
Reviewed By: Patricia Rethemeyer, Recommend: N
I have been with ASPCA for over a year, I have three pets on the plan.My cat had developed hyperthiroidism in Nov. of 2007 and was put on medication which is not hepling,he had to be on it for three months to regulate the thiroid before surgery could be done.The policy renewed in Feb. when I read my new ploicy on the certificate it had a clause that read any illness that manifests in one 12 month period and is not cured and treatnent free for 180 days will be excluded from coverage in the subsequent 12 month period.but there was a asterik at the end of that statement (*) at the bottom of the plan it says does not apply to our plan.I called to verify this and was put on hold for 10 minutes and told to turn to page 9 under section Limit Of liability which basically said the same thing that was on the front page.I was told that they did not know why the asterik had that clause and that there were two supervisers looking into IT ,but that I am still not covered,I am thinking of contacting a lawer in this matter,I sent several E-mails and they never reply.I asked if my pet had an accident 12/31 and had to go back for several appointments and my policy renewed Jan.1 if that would be covered and was told no.What kind of rip off company are they.I chose them because they are the aspca,and thought that they would be more reputable because of there name .Boy was I wrong.I am going to look for another company.
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5/10 Don't Get, 1/1/2007
Reviewed By: BM, Recommend: N
Been with this company since 2000 just found out about the "small print" of pre-existing/recurring illness. They dont go by date of first applying BUT renewal dates that are done annually. Only have 180 days from diagnosis. cure and last treatment.
ER vet visits they dont cover all ot of expenses.
Also when they do they take a good chunk off the fee before they process the deduction.
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Most Recent Reviews
10/10 Thank you to PetsHealthCarePlan,
Letter sent to PetsHealthCarePlan:
Dear PetsHealthCarePlan,
Attached is my final claim for my beloved… read more
Added 5/7/2009 by: Shannon
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10/10 Best pet coverage I have found,
With my previous cat (who died in 1993) I had tried other pet insurance companies, but I always had to pay a… read more
Added 4/10/2009 by: Dorothy Havner
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1/10 Not An Honorable Company,
My first pet insurance experience was with this company; I was in part lured in by the ASPCA endorsement. I… read more
Added 2/20/2009 by: Bridget
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10/10 Great insurance and peace of mind,
Name:Kathy Fast
Address: Plainfield IN
Story:Our kitty's name is Patches and he is 11 yrs old. He developed… read more
Added 2/17/2009 by: Kathy Fast
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9/10 Absolutely wonderful Customer Service,
I have had 2 types of plans with ASPCA. I had an emergency plan that I didn't think I'd ever use. … read more
Added 2/12/2009 by: Kelly D.
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1/10 Horrible- Change Terms Without Notice,
We purchased a plan with PetsHealth (Hartville group) in 2005. Not very many companies offering pet insurance… read more
Added 1/22/2009 by: Jen
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10/10 A very happy policy holder,
I have two cats and originally had them both enrolled with another pet insurance company. I received a… read more
Added 1/19/2009 by: Valerie
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