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Pets Best Insurance


2323 S Vista Avenue
Boise, ID 83709
phone: (888) 899-0402
website: http://www.petsbest.com
claim form

Offers plans in 50 states and DC. Founded by veterinarian Jack Stephens, founder of VPI insurance. No age restrictions on enrolling pets; offers coverage from 70% to 100% reimbursement.
Customer Ratings
60 days 1 year Lifetime
Rating 8.4 8.9 8.7
Count 38 231 1214
add your rating

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Reviews of Pets Best

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10/10   I will always use Pets Best Pet Insurance , 7/21/2015

Reviewed By: Cathie McGinnis , Recommend: Y

My dog got very sick after ingesting Xylitol, which is extremely toxic to dogs. He eventually had to be euthanized. Pets Best was very compassionate and concerned. They prrocessed my claim very quickly, which was so appreciated.
Injury/Illness: Ingested poisoness substance   Breed: Mixed Breed dog
Claim Amount: over $1000   Age of Pet: over 8 years
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10/10   It's Right in the Name: Pets Best is THE BEST, 7/18/2015

Reviewed By: PJ, Recommend: Y

What can I say about Pets Best? When our beloved dog, Boomer, passed away, they helped with everything. Easily processed the very expensive cancer treatment claims, and directly deposited the funds in our bank account. They were always kind and helpful. They never dropped the ball once. After Boomer's passing, they were very nice to call with condolences.

Our new dog, PJ, has been covered with Pets Best from the beginning. He's a young dog with few health issues, but whatever it is - this month it was a bout of conjunctivitis -- Pet's Best quickly and efficiently processes our claim.

Pet's Best is THE BEST. No question. I tell everyone to get their pet insured, and to get it with Pets Best. OH! And the rates are ridiculously reasonable. You cannot ask for more. I wish more companies - including MY insurance company - were as competent as Pet's Best.
Injury/Illness: eye problem   Breed: Poodle
Claim Amount: $100 - $500   Age of Pet: 1 - 8
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10/10   Bladder Stone Detection, 7/18/2015

Reviewed By: Russell Hurley, Recommend: Y

The claim was for an ultrasound exam, to determine why my cat was urinating outside the box. It was processed promptly, and the payment was as expected.
Injury/Illness: bladder   Breed: Domestic Mediumhair
Claim Amount: $500 - $1000   Age of Pet: over 8 years
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8/10   Very Happy, 7/15/2015

Reviewed By: Vickie Swenson, Recommend: Y

Our pets mean so much to us and most of my dogs have not needed very many trips to the vet. However, when expensive vet bills come in, it is nice to be reimbursed quickly by an insurance company. I wish my health insurance was as efficient! Thank you for the heartfelt help and prompt attention!
Injury/Illness: skin problem   Breed: Mixed Breed dog
Claim Amount: $100 - $500   Age of Pet: 1 - 8
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8/10   Premiums are expensive, 7/14/2015

Reviewed By: Elaine, Recommend: Y

I think the company does a good job and pays without too much hassle but their premium increases this year seem steep so I'm cancelling. A 3 year old dog went from $278.03 to $332.47 a year and a 1 year old dog went from $473.31 to $409.34 a year. Both have $200 deductibles & 10% co-pay plans. I will save the $68.64 a month for an emergency.
Injury/Illness: Infection   Breed: Rhodesian Ridgeback
Claim Amount: over $1000   Age of Pet: under a year
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Read More Reviews...


Go To: petsbest.com


Most Helpful Reviews


10/10   I would recommend Pets Best,
As a veterinarian, I am asked to pick an insurance company to recommend. I liked the 80%/20% structure, the accident only option, and the fact that the person who designed the insurance had a lot of previous experience starting VPI. I took a policy out on my own very young border collie for several reasons. I wanted to see how fast they processed claims and I wanted to find out if I would be a… read more

Reviewed By: Dr. Paige Garnett
 
10/10   Wonderful insurance,
I've had 4 claims over a 3 year period with Pets Best. It has been easy to file claims, and they have always covered the entire bill without question, minus my $75 deductible and 20% copay. Last year I got back the premium amount because of one foxtail-in-the-nose incident (ouch) and a concern that Hannah was losing weight, which necessitated blood tests. For the foxtail, I had to take Hannah to 2 different… read more

Reviewed By: Judi, parent of a Mixed Breed
 
8/10   Worth Having,
This is the second time I have reviewed this company. I am excited to say that I have been pleased with some of the changes they have implemented. Initially I gave them a low score of 2. This was heavily influenced by claims processing time exceeding what was listed on their site. I also thought that I would not be doing business with them even a year later. So, what's changed mind? These things... I was… read more

Reviewed By: RC
 
10/10   Pets Best has come through each time,
I have all my dogs and cat on Pets Best Policies. Pets Best has always been there for my questions in customer service and have always paid out what they have explained they would pay out. About 7 months ago I had my largest breed dog get sick and the bill was way over $2500. Pets Best paid 80% of my vet bill. My veteriniarin also recommend Pets Best, so I know by experience that Pets Best truly is the… read more

Reviewed By: V. Brown
 
10/10   Number one pet insurance company!!,
I have never been more pleased with a pet insurance company than I am with Pets Best. I previously had experience with VIP and they were not as efficient and their "fee schedule" was not reasonable. The claims I received from Pets Best have always been what they advertised...they pay 80%. I have referred many friends and family members to Pets Best with 100% confidence that they will be happy and feel… read more

Reviewed By: Kelly Scott
 


Review Pets Best review policy

Review Title (if you could say it in one sentence, what would you say?)
Your Review (tips)
DO tell us specifics about your pet's illness or injury
DO tell us whether you were happy with how your claim was handled

DON'T use profanity or personal insults
DON'T write in ALL CAPS
Overall Rating (1 - worst, 10 - best)    
Would you recommend this company to other pet owners?
Yes   No
Your Name
State/Province

Tell us about your pet
Type: Dog     Cat
Breed:  
Age (at the time of your claim):   Under a year   1 - 8   Over 8 years  
 
Tell us about your claim
Type of illness or accident:
not sure
ear problem eye problem skin problem
cancer gastritis/vomiting enteritis/diarrhea
bladder renal (kidney) thyroid
other:
Claim amount
Time taken to handle claim
 
Verify that you are a customer
I certify that I am (or was) a customer of this pet insurance company and that I have not been offered a reward, financial or otherwise, by the insurer for writing this review.
 

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