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Pets Best Insurance

2323 S Vista Avenue
Boise, ID 83709
phone: (888) 899-0402
claim form

Offers plans in 50 states and DC. Founded by veterinarian Jack Stephens, founder of VPI insurance. No age restrictions on enrolling pets; offers coverage from 70% to 100% reimbursement.
Customer Ratings
60 days 1 year Lifetime
Rating 9.8 9.1 8.7
Count 31 261 1619
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Reviews of Pets Best

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10/10   Terrific, 11/13/2016

Reviewed By: A. Gutierrez, Recommend: Y

My pet has cancer. She has had 3 surgeries to remove low grade malignant tumors over the last two years. The first two were minor; the last was not. It was also 4x more expensive. Your company was terrific. You turned the claim in ten days. My own health care insurance won't do that. Many thanks.
Injury/Illness: cancer   Breed: Airedale Terrier
Claim Amount: over $1000   Age of Pet: over 8 years
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10/10   Pets Best - Excellent coverage and service, 11/10/2016

Reviewed By: Jeff, Recommend: Y

My dog has had a couple bouts of intestinal problems over the past six months. I filed two claims and both were resolved extremely quickly (within a week) and both covered very high percentages of my cost - 80% in total, between both.
In general, with Pets Best, the premium and co-pay are very reasonable.
I'm extremely pleased.
Injury/Illness: gastritis/vomiting   Breed: Mixed Breed cat
Claim Amount: $500 - $1000   Age of Pet: 1 - 8
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10/10   Thank you, 11/3/2016

Reviewed By: Krystal , Recommend: Y

Thank you for the reimbursement means alot
Injury/Illness: Flea prevention   Breed: Domestic Shorthair
Claim Amount: under $100   Age of Pet: under a year
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10/10   Efficient and compassionate, 10/29/2016

Reviewed By: Linda Addington, Recommend: Y

We lost our beloved Tabby on a Sunday evening after he was diagnosed with inoperable cancer. We made the difficult decision to have him put to sleep. The following day I submitted a claim for Tabby's final expenses. In less than a week we had an explanation of benefits.
What really touched me is that I then received a letter of condolence from Pets Best, informing me that they would take Tabby off of my policy, effective immediately. I didn't have to take care of another painful detail.
Injury/Illness: cancer   Breed: Tabby
Claim Amount: $500 - $1000   Age of Pet: over 8 years
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10/10   Worth Every Penny!, 10/27/2016

Reviewed By: Heather W., Recommend: Y

My 2 y/o Swissy ate some sort of plastic (new/under construction neighborhood) and couldn't stop vomiting. We had to take her to the ER for X-rays and Ultrasound. Thankfully nothing was stuck and surgery was avoided. Having the option for the insurance check to go directly to the hospital was a LIFE SAVER! I didn't have to fork over the $1500+ that night, and I only had to worry about my 10% co-pay.
Injury/Illness: gastritis/vomiting   Breed: Greater Swiss Mountain Dog
Claim Amount: over $1000   Age of Pet: 1 - 8
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Most Helpful Reviews

10/10   I would recommend Pets Best,
As a veterinarian, I am asked to pick an insurance company to recommend. I liked the 80%/20% structure, the accident only option, and the fact that the person who designed the insurance had a lot of previous experience starting VPI. I took a policy out on my own very young border collie for several reasons. I wanted to see how fast they processed claims and I wanted to find out if I would be a… read more

Reviewed By: Dr. Paige Garnett
10/10   Wonderful insurance,
I've had 4 claims over a 3 year period with Pets Best. It has been easy to file claims, and they have always covered the entire bill without question, minus my $75 deductible and 20% copay. Last year I got back the premium amount because of one foxtail-in-the-nose incident (ouch) and a concern that Hannah was losing weight, which necessitated blood tests. For the foxtail, I had to take Hannah to 2 different… read more

Reviewed By: Judi, parent of a Mixed Breed
8/10   Worth Having,
This is the second time I have reviewed this company. I am excited to say that I have been pleased with some of the changes they have implemented. Initially I gave them a low score of 2. This was heavily influenced by claims processing time exceeding what was listed on their site. I also thought that I would not be doing business with them even a year later. So, what's changed mind? These things... I was… read more

Reviewed By: RC
10/10   Pets Best has come through each time,
I have all my dogs and cat on Pets Best Policies. Pets Best has always been there for my questions in customer service and have always paid out what they have explained they would pay out. About 7 months ago I had my largest breed dog get sick and the bill was way over $2500. Pets Best paid 80% of my vet bill. My veteriniarin also recommend Pets Best, so I know by experience that Pets Best truly is the… read more

Reviewed By: V. Brown
10/10   Number one pet insurance company!!,
I have never been more pleased with a pet insurance company than I am with Pets Best. I previously had experience with VIP and they were not as efficient and their "fee schedule" was not reasonable. The claims I received from Pets Best have always been what they advertised...they pay 80%. I have referred many friends and family members to Pets Best with 100% confidence that they will be happy and feel… read more

Reviewed By: Kelly Scott

Review Pets Best review policy

Review Title (if you could say it in one sentence, what would you say?)
Your Review (tips)
DO tell us specifics about your pet's illness or injury
DO tell us whether you were happy with how your claim was handled

DON'T use profanity or personal insults
DON'T write in ALL CAPS
Overall Rating (1 - worst, 10 - best)    
Would you recommend this company to other pet owners?
Yes   No
Your Name

Tell us about your pet
Type: Dog     Cat
Age (at the time of your claim):   Under a year   1 - 8   Over 8 years  
Tell us about your claim
Type of illness or accident:
not sure
ear problem eye problem skin problem
cancer gastritis/vomiting enteritis/diarrhea
bladder renal (kidney) thyroid
Claim amount
Time taken to handle claim
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