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Pets Best Insurance


2323 S Vista Avenue
Boise, ID 83709
phone: (888) 899-0402
website: http://www.petsbest.com
claim form

Offers plans in 50 states and DC. Founded by veterinarian Jack Stephens, founder of VPI insurance. No age restrictions on enrolling pets; offers coverage from 70% to 100% reimbursement.
Customer Ratings
60 days 1 year Lifetime
Rating 9.3 9.2 8.7
Count 71 204 975
add your rating

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Reviews of Pets Best

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10/10   I am a customer for life!, 7/23/2014

Reviewed By: Libby de Mille, Recommend: Y

Pets Best has always been fair and prompt whenever I have had a claim. I am very pleased with their service.
Injury/Illness: emergency surgery   Breed: Whippet
Claim Amount: $500 - $1000   Age of Pet: 1 - 8
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10/10   So Far....Great!, 7/11/2014

Reviewed By: Kelly Buchanan, Recommend: Y

We have not had a lot of major claims, but quiet a few smaller ones. Pets Best customer service has been great when I call....patiently going over deductibles, premium, etc. The claims filing has gotten even easier in the 3 yrs since we've had the insurance. They have great options- either higher deducible, lower premium, or vice a versa. I have recommended them to friends!
Injury/Illness: cysts   Breed: Mastiff
Claim Amount: $100 - $500   Age of Pet: 1 - 8
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10/10   Pets Best is the Best, 7/11/2014

Reviewed By: Sheila Worth, Recommend: Y

We have been a Pets Best customer for many years. We have gone through several expensive illnesses with our pets. Pet's Best has been unfailing in answering claims promptly and fairly. I recommend Pets Best to everyone, all the time.
Injury/Illness: Arthritis   Breed: Saint Bernard
Claim Amount: $500 - $1000   Age of Pet: 1 - 8
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10/10   i couldn"t be happier!, 7/11/2014

Reviewed By: james butterworth, Recommend: Y

none,everything works fine the way it is.
Injury/Illness: renal (kidney)   Breed: Dachshund
Claim Amount: over $1000   Age of Pet: over 8 years
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10/10   Liver issue, 7/10/2014

Reviewed By: Denise LaRue, Recommend: Y

I was very happy with the way my Teddy's liver issued was paid. It is on going and I have met my deductible for this issue and I will not have to pay again as he goes back and we see how his liver is doing.

He was not born with the issue. The vet thinks hormonal possibly. He is 8 and a Yorkie. I have very happy I have this policy. Thank you!
Injury/Illness: Liver   Breed: Yorkshire Terrier
Claim Amount: $500 - $1000   Age of Pet: 1 - 8
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Most Helpful Reviews


10/10   I would recommend Pets Best,
As a veterinarian, I am asked to pick an insurance company to recommend. I liked the 80%/20% structure, the accident only option, and the fact that the person who designed the insurance had a lot of previous experience starting VPI. I took a policy out on my own very young border collie for several reasons. I wanted to see how fast they processed claims and I wanted to find out if I would be a… read more

Dr. Paige Garnett
 
10/10   Wonderful insurance,
I've had 4 claims over a 3 year period with Pets Best. It has been easy to file claims, and they have always covered the entire bill without question, minus my $75 deductible and 20% copay. Last year I got back the premium amount because of one foxtail-in-the-nose incident (ouch) and a concern that Hannah was losing weight, which necessitated blood tests. For the foxtail, I had to take Hannah to 2 different… read more

Judi, parent of a Mixed Breed
 
8/10   Worth Having,
This is the second time I have reviewed this company. I am excited to say that I have been pleased with some of the changes they have implemented. Initially I gave them a low score of 2. This was heavily influenced by claims processing time exceeding what was listed on their site. I also thought that I would not be doing business with them even a year later. So, what's changed mind? These things... I was… read more

RC
 
10/10   Pets Best has come through each time,
I have all my dogs and cat on Pets Best Policies. Pets Best has always been there for my questions in customer service and have always paid out what they have explained they would pay out. About 7 months ago I had my largest breed dog get sick and the bill was way over $2500. Pets Best paid 80% of my vet bill. My veteriniarin also recommend Pets Best, so I know by experience that Pets Best truly is the… read more

V. Brown
 
10/10   Number one pet insurance company!!,
I have never been more pleased with a pet insurance company than I am with Pets Best. I previously had experience with VIP and they were not as efficient and their "fee schedule" was not reasonable. The claims I received from Pets Best have always been what they advertised...they pay 80%. I have referred many friends and family members to Pets Best with 100% confidence that they will be happy and feel… read more

Kelly Scott
 


Review Pets Best review policy

Review Title (if you could say it in one sentence, what would you say?)
Your Review (tips)
DO tell us specifics about your pet's illness or injury
DO tell us whether you were happy with how your claim was handled

DON'T use profanity or personal insults
DON'T write in ALL CAPS
Overall Rating (1 - worst, 10 - best)    
Would you recommend this company to other pet owners?
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Your Name
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Tell us about your pet
Type: Dog     Cat
Breed:  
Age (at the time of your claim):   Under a year   1 - 8   Over 8 years  
 
Tell us about your claim
Type of illness or accident:
not sure
ear problem eye problem skin problem
cancer gastritis/vomiting enteritis/diarrhea
bladder renal (kidney) thyroid
other:
Claim amount
Time taken to handle claim
 
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I certify that I am (or was) a customer of this pet insurance company and that I have not been offered a reward, financial or otherwise, by the insurer for writing this review.
 

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