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Pets Best Insurance


2323 S Vista Avenue
Boise, ID 83709
phone: (888) 899-0402
website: http://www.petsbest.com
claim form

Offers plans in 50 states and DC. Founded by veterinarian Jack Stephens, founder of VPI insurance. No age restrictions on enrolling pets; offers coverage from 70% to 100% reimbursement.
Customer Ratings
60 days 1 year Lifetime
Rating 8.8 9.0 8.7
Count 58 241 1130
add your rating

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Reviews of Pets Best

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10/10   Pets Best is giving me more time with my baby!, 2/25/2015

Reviewed By: Vanessa, Recommend: Y

My dog was recently diagnosed with Lymphoma. I submitted the bills for that day and the 2 bills since. Pets Best has already processed the claim and is depositing the money into my account tomorrow. One of the bills was as recent as this past Monday and they are already paying out on it (today is Wednesday). Even better, they are gong to continue to help me pay for his treatment until I hit the policy limit!

Without Pets Best, I would not be able to afford treatment for my dog to give us the last few months we need together to make as many memories as possible. For that, I will be eternally grateful.

Signing my pets up for Pets Best is the best decision I have ever made for them.
Injury/Illness: cancer   Breed: Golden Retriever
Claim Amount: over $1000   Age of Pet: 1 - 8
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10/10   Pets Best - As Good As It Gets, 2/25/2015

Reviewed By: George S. Roberts, Recommend: Y

I've had Pets Best coverage on my two dogs for the last three plus years. Unfortunately, I've had to submit a number of claims for accidents and illnesses. The claims process is online and easy. In each instance, the claims I've submitted have been quickly and fairly adjusted and paid. The money goes directly into my bank account and I've received emails detailing the payments. My entire experience with Pets Best has been very positive. I don't see how it could have been any better.
Injury/Illness: Pneumonia, foreign object ingested, tail pocket   Breed: English Bulldog
Claim Amount: over $1000   Age of Pet: 1 - 8
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4/10   premiums have more than doubled in 2 years!, 2/25/2015

Reviewed By: Jessica, Recommend: N

As far as the company and service, they are great and easy to work with. My dog had an eye issue that was paid for costing I believe around $2k I never want to have to make choices about the care for my dog based on money. My problem is that I paid about $60/quarter for 2013 in 2014 that went up to $94.26/quarter and 2015 will be $123.27/quarter. It's more than doubled in 2 years. I'm on here looking for a new insurer
Injury/Illness: eye problem   Breed: Cockapoo
Claim Amount: over $1000   Age of Pet: 1 - 8
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10/10   Pets Best is truly the BEST!!!!, 2/21/2015

Reviewed By: Craig Hice, Recommend: Y

Great service is the standard, never had a issue, payment is quick and always what I figured.
Injury/Illness: skin problem   Breed: English Bulldog
Claim Amount: $100 - $500   Age of Pet: 1 - 8
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9/10   Great Service!, 2/18/2015

Reviewed By: Megan, Recommend: Y

I have had Pet's Best for about 18 months now. Submitting claims is quick and easy and my reimbursements are always processed quickly! Definitely recommend.
Injury/Illness: skin problem   Breed: Great Dane
Claim Amount: under $100   Age of Pet: 1 - 8
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Most Helpful Reviews


10/10   I would recommend Pets Best,
As a veterinarian, I am asked to pick an insurance company to recommend. I liked the 80%/20% structure, the accident only option, and the fact that the person who designed the insurance had a lot of previous experience starting VPI. I took a policy out on my own very young border collie for several reasons. I wanted to see how fast they processed claims and I wanted to find out if I would be a… read more

Dr. Paige Garnett
 
10/10   Wonderful insurance,
I've had 4 claims over a 3 year period with Pets Best. It has been easy to file claims, and they have always covered the entire bill without question, minus my $75 deductible and 20% copay. Last year I got back the premium amount because of one foxtail-in-the-nose incident (ouch) and a concern that Hannah was losing weight, which necessitated blood tests. For the foxtail, I had to take Hannah to 2 different… read more

Judi, parent of a Mixed Breed
 
8/10   Worth Having,
This is the second time I have reviewed this company. I am excited to say that I have been pleased with some of the changes they have implemented. Initially I gave them a low score of 2. This was heavily influenced by claims processing time exceeding what was listed on their site. I also thought that I would not be doing business with them even a year later. So, what's changed mind? These things... I was… read more

RC
 
10/10   Pets Best has come through each time,
I have all my dogs and cat on Pets Best Policies. Pets Best has always been there for my questions in customer service and have always paid out what they have explained they would pay out. About 7 months ago I had my largest breed dog get sick and the bill was way over $2500. Pets Best paid 80% of my vet bill. My veteriniarin also recommend Pets Best, so I know by experience that Pets Best truly is the… read more

V. Brown
 
10/10   Number one pet insurance company!!,
I have never been more pleased with a pet insurance company than I am with Pets Best. I previously had experience with VIP and they were not as efficient and their "fee schedule" was not reasonable. The claims I received from Pets Best have always been what they advertised...they pay 80%. I have referred many friends and family members to Pets Best with 100% confidence that they will be happy and feel… read more

Kelly Scott
 


Review Pets Best review policy

Review Title (if you could say it in one sentence, what would you say?)
Your Review (tips)
DO tell us specifics about your pet's illness or injury
DO tell us whether you were happy with how your claim was handled

DON'T use profanity or personal insults
DON'T write in ALL CAPS
Overall Rating (1 - worst, 10 - best)    
Would you recommend this company to other pet owners?
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Your Name
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Tell us about your pet
Type: Dog     Cat
Breed:  
Age (at the time of your claim):   Under a year   1 - 8   Over 8 years  
 
Tell us about your claim
Type of illness or accident:
not sure
ear problem eye problem skin problem
cancer gastritis/vomiting enteritis/diarrhea
bladder renal (kidney) thyroid
other:
Claim amount
Time taken to handle claim
 
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I certify that I am (or was) a customer of this pet insurance company and that I have not been offered a reward, financial or otherwise, by the insurer for writing this review.
 

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