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Pets Best Insurance


2323 S Vista Avenue
Boise, ID 83709
phone: (888) 899-0402
website: http://www.petsbest.com
claim form

Offers plans in 50 states and DC. Founded by veterinarian Jack Stephens, founder of VPI insurance. No age restrictions on enrolling pets; offers coverage from 70% to 100% reimbursement.
Customer Ratings
60 days 1 year Lifetime
Rating 9.4 9.1 8.7
Count 26 265 1167
add your rating

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Reviews of Pets Best

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9/10   Very fast in doing claims, 5/20/2015

Reviewed By: Julie Eldridge, Recommend: Y

At this tough time was happy on how fast the claim was processed . Lucy doesn't have long but trying to enjoy what time she has left. I'm glad I did chose to get insurance . Unfortunelly Lucy has had many surgeries .,
Injury/Illness: Cancer   Breed: Labrador Retriever
Claim Amount: $100 - $500   Age of Pet: over 8 years
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10/10   Excellent Service!, 5/20/2015

Reviewed By: Sheila Rigsby, Recommend: Y

I have never had a problem getting paid with this company.
The claim process is easy and I usually have my check within a week of filing the claim. Best investment I've made in a long time!
Injury/Illness: bladder   Breed: Ragdoll
Claim Amount: $100 - $500   Age of Pet: 1 - 8
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10/10   Easy claim , 5/14/2015

Reviewed By: Daniel Ramirez, Recommend: Y

Very easy claims system, fast response. I am a very satisfied client. Thank you!
Injury/Illness: Allergic reaction to bee sting   Breed: Australian Shepherd
Claim Amount: $100 - $500   Age of Pet: 1 - 8
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10/10   Happy I Signed Up!, 5/12/2015

Reviewed By: Diana, Recommend: Y

My dog got ahold of a larger dog's dog treat and ate the whole thing. She was in the hospital for 24 hours and the bill was over $800. I am so happy I signed up for Pets Best. With my $100 deductible and 90% coverage I paid less than $200 for her treatment. What a blessing. In the past, I had VPI insurance for another dog and their benefits schedule was terrible. I like Pets Best because they pay based on what your vet bill is. I submitted my claim and about a week later they paid my claim and sent the money to my bank account. Their rates are also reasonable. I highly recommend them!!
Injury/Illness: food bloat - foreign body   Breed: Papillon
Claim Amount: $500 - $1000   Age of Pet: 1 - 8
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10/10   Have 13 pets and love this insurance!, 5/7/2015

Reviewed By: Maria Brown, Recommend: Y

I have all my cats on Pets Best Policies. So far, every claim I've submitted, Pets Best has paid 80% after the deductible. I've always had the best experience with them. I highly recomment this insurance to everyone. The cost is minimal to
Injury/Illness: Diabetes Mellitus   Breed: Domestic Shorthair
Claim Amount: $500 - $1000   Age of Pet: over 8 years
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Read More Reviews...


Go To: petsbest.com


Most Helpful Reviews


10/10   I would recommend Pets Best,
As a veterinarian, I am asked to pick an insurance company to recommend. I liked the 80%/20% structure, the accident only option, and the fact that the person who designed the insurance had a lot of previous experience starting VPI. I took a policy out on my own very young border collie for several reasons. I wanted to see how fast they processed claims and I wanted to find out if I would be a… read more

Reviewed By: Dr. Paige Garnett
 
10/10   Wonderful insurance,
I've had 4 claims over a 3 year period with Pets Best. It has been easy to file claims, and they have always covered the entire bill without question, minus my $75 deductible and 20% copay. Last year I got back the premium amount because of one foxtail-in-the-nose incident (ouch) and a concern that Hannah was losing weight, which necessitated blood tests. For the foxtail, I had to take Hannah to 2 different… read more

Reviewed By: Judi, parent of a Mixed Breed
 
8/10   Worth Having,
This is the second time I have reviewed this company. I am excited to say that I have been pleased with some of the changes they have implemented. Initially I gave them a low score of 2. This was heavily influenced by claims processing time exceeding what was listed on their site. I also thought that I would not be doing business with them even a year later. So, what's changed mind? These things... I was… read more

Reviewed By: RC
 
10/10   Pets Best has come through each time,
I have all my dogs and cat on Pets Best Policies. Pets Best has always been there for my questions in customer service and have always paid out what they have explained they would pay out. About 7 months ago I had my largest breed dog get sick and the bill was way over $2500. Pets Best paid 80% of my vet bill. My veteriniarin also recommend Pets Best, so I know by experience that Pets Best truly is the… read more

Reviewed By: V. Brown
 
10/10   Number one pet insurance company!!,
I have never been more pleased with a pet insurance company than I am with Pets Best. I previously had experience with VIP and they were not as efficient and their "fee schedule" was not reasonable. The claims I received from Pets Best have always been what they advertised...they pay 80%. I have referred many friends and family members to Pets Best with 100% confidence that they will be happy and feel… read more

Reviewed By: Kelly Scott
 


Review Pets Best review policy

Review Title (if you could say it in one sentence, what would you say?)
Your Review (tips)
DO tell us specifics about your pet's illness or injury
DO tell us whether you were happy with how your claim was handled

DON'T use profanity or personal insults
DON'T write in ALL CAPS
Overall Rating (1 - worst, 10 - best)    
Would you recommend this company to other pet owners?
Yes   No
Your Name
State/Province

Tell us about your pet
Type: Dog     Cat
Breed:  
Age (at the time of your claim):   Under a year   1 - 8   Over 8 years  
 
Tell us about your claim
Type of illness or accident:
not sure
ear problem eye problem skin problem
cancer gastritis/vomiting enteritis/diarrhea
bladder renal (kidney) thyroid
other:
Claim amount
Time taken to handle claim
 
Verify that you are a customer
I certify that I am (or was) a customer of this pet insurance company and that I have not been offered a reward, financial or otherwise, by the insurer for writing this review.
 

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