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Pets Best Insurance

2323 S Vista Avenue
Boise, ID 83709
phone: (888) 899-0402
claim form

Offers plans in 50 states and DC. Founded by veterinarian Jack Stephens, founder of VPI insurance. No age restrictions on enrolling pets; offers coverage from 70% to 100% reimbursement.
Customer Ratings
60 days 1 year Lifetime
Rating 9.5 9.3 8.6
Count 8 177 864
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Reviews of Pets Best

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10/10   honest and quick, 4/18/2014

Reviewed By: Mac, Recommend: Y

the terms are clear. when my great dane had bloat and gastric torsion, the bill was a bit over $5k. After my deductible, they paid 80 percent just as the policy called for. I never even had to talk to them. They handled everything through my vet and I received a check within 20 days. It was so easy and I would go with this company again and again.
Injury/Illness: bloat, gastric torsion   Breed: Great Dane
Claim Amount: over $1000   Age of Pet: 1 - 8
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10/10   Good Name, 4/12/2014

Reviewed By: Josephine Testa, Recommend: Y

The name of company speaks for itself, Pets Best! No problems with payment into my account(5 days). The only time I have any problem is with the vet not filling properly. I have two people that signed up for your insurance of my recommendation. They are pleased as I am.
Injury/Illness: liver count   Breed: Walker Hound
Claim Amount: $500 - $1000   Age of Pet: 1 - 8
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10/10   Very impressed!, 3/29/2014

Reviewed By: Carl S, Recommend: Y

Mailed my first claim to Pets Best on a Saturday and had a direct deposit reimbursement the following Thursday. The turnaround time is so quick and the claim form is easy to fill out. Just follow the instructions on the claim form when you file your claim and they quickly take care of the rest.

Thank you for your prompt response!
Injury/Illness: ear problem   Breed: Labrador Mix
Claim Amount: $100 - $500   Age of Pet: 1 - 8
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10/10   Excellent coverage and customer service, 3/21/2014

Reviewed By: Deborah Gale, Recommend: Y

Customer services representatives are always friendly, patient, and provide answers that are easy to understand.

The online system for claims is very user friendly and the payment turnaround time is amazingly fast.

I would highly recommend this plan.
Injury/Illness: cancer prior year claim was for TPLO surgery   Breed: Mastiff
Claim Amount: over $1000   Age of Pet: 1 - 8
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10/10   Amazing Customer Service!, 3/21/2014

Reviewed By: Greg P., Recommend: Y

I have been a customer of Pets Best for the past 3 years and had never submitted a claim before. When my dog wasn't himself the other day I took him to the vet to make sure he was okay. They ran some tests which came back good, but it was apparent that he had eaten something that made him very ill. When it came time to submit my claim, I called Pets Best with some questions and their customer service was terrific! They answered all my questions and made me feel better about the entire experience. I would recommend Pets Best to all pet owners!
Injury/Illness: enteritis/diarrhea   Breed: Mixed Breed dog
Claim Amount: $100 - $500   Age of Pet: 1 - 8
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Most Helpful Reviews

10/10   I would recommend Pets Best,
As a veterinarian, I am asked to pick an insurance company to recommend. I liked the 80%/20% structure, the accident only option, and the fact that the person who designed the insurance had a lot of previous experience starting VPI. I took a policy out on my own very young border collie for several reasons. I wanted to see how fast they processed claims and I wanted to find out if I would be a… read more

Dr. Paige Garnett
10/10   Wonderful insurance,
I've had 4 claims over a 3 year period with Pets Best. It has been easy to file claims, and they have always covered the entire bill without question, minus my $75 deductible and 20% copay. Last year I got back the premium amount because of one foxtail-in-the-nose incident (ouch) and a concern that Hannah was losing weight, which necessitated blood tests. For the foxtail, I had to take Hannah to 2 different… read more

Judi, parent of a Mixed Breed
8/10   Worth Having,
This is the second time I have reviewed this company. I am excited to say that I have been pleased with some of the changes they have implemented. Initially I gave them a low score of 2. This was heavily influenced by claims processing time exceeding what was listed on their site. I also thought that I would not be doing business with them even a year later. So, what's changed mind? These things... I was… read more

10/10   Pets Best has come through each time,
I have all my dogs and cat on Pets Best Policies. Pets Best has always been there for my questions in customer service and have always paid out what they have explained they would pay out. About 7 months ago I had my largest breed dog get sick and the bill was way over $2500. Pets Best paid 80% of my vet bill. My veteriniarin also recommend Pets Best, so I know by experience that Pets Best truly is the… read more

V. Brown
10/10   Number one pet insurance company!!,
I have never been more pleased with a pet insurance company than I am with Pets Best. I previously had experience with VIP and they were not as efficient and their "fee schedule" was not reasonable. The claims I received from Pets Best have always been what they advertised...they pay 80%. I have referred many friends and family members to Pets Best with 100% confidence that they will be happy and feel… read more

Kelly Scott

Review Pets Best review policy

Review Title (if you could say it in one sentence, what would you say?)
Your Review (tips)
DO tell us specifics about your pet's illness or injury
DO tell us whether you were happy with how your claim was handled

DON'T use profanity or personal insults
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Would you recommend this company to other pet owners?
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Your Name

Tell us about your pet
Type: Dog     Cat
Age (at the time of your claim):   Under a year   1 - 8   Over 8 years  
Tell us about your claim
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ear problem eye problem skin problem
cancer gastritis/vomiting enteritis/diarrhea
bladder renal (kidney) thyroid
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Time taken to handle claim
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