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Pets Best Insurance

2323 S Vista Avenue
Boise, ID 83709
phone: (888) 899-0402
claim form

Offers plans in 50 states and DC. Founded by veterinarian Jack Stephens, founder of VPI insurance. No age restrictions on enrolling pets; offers coverage from 70% to 100% reimbursement.
Customer Ratings
60 days 1 year Lifetime
Rating 9.2 9.1 8.7
Count 14 193 1029
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Reviews of Pets Best

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10/10   A Sense of Relief, 11/13/2014

Reviewed By: Brad Smith, Recommend: Y

I am so grateful I got Pets Best for my two cats when I adopted them seven years ago. It has made taking them into the vet a much less stressful experience.
Jane had been vomiting continually for awhile and I could not figure out what was going on. I had taken her in and the vet decided it would be best for me to have an ultra sound and endoscopy done on her. The bill came to over $2700. I submitted the receipt which was super easy and I received a check within two weeks for a litter over $2000. I was so pleased and gratfeful to have Pet's Best. It has been a huge difference in taking care of my girls. Marilyn and Jane and happy as well. They know they are loved and cared for and will be in the best of health with Pets Best helping me take care of them. Thanks so much.
Injury/Illness: Inflamatory Bowel Disease   Breed: Domestic Shorthair
Claim Amount: over $1000   Age of Pet: 1 - 8
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10/10   Bets best has excellent service and is responsive., 11/13/2014

Reviewed By: Larry mansell, Recommend: Y

Pets Best 's insurance is excellent.There are upper limits to their policies depending on the coverage purchased.My claims have all been thoroughly reviewed and promptly handled.I will continue to use them fr my dog and any future dogs that I may adopt.
Injury/Illness: ear problem   Breed: Mixed Breed dog
Claim Amount: $100 - $500   Age of Pet: 1 - 8
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10/10   Prompt reimbrusment, 11/9/2014

Reviewed By: Jacqui D, Recommend: Y

Pets Best is great insurance. I have used them for 3 1/2 yrs on my English Bull Terriers. Their customer service is good. Filing claims is easy and my reimbursement by direct deposit into my checking account is quick. Thanks
Injury/Illness: Mouth injury   Breed: Bull Terrier
Claim Amount: $100 - $500   Age of Pet: 1 - 8
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8/10   Prices going up, 11/8/2014

Reviewed By: Leslie, Recommend: Y

Unfortunately the older my dog got they automatically bumped up the price, started including copayments, so that it just has become not worth it for me to pay the monthly bills. I am happy with their customer service, but not with the actual coverage.
Injury/Illness: eye problem   Breed: Mixed Breed dog
Claim Amount: $100 - $500   Age of Pet: 1 - 8
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10/10   Very satisfied with Pets Best., 11/8/2014

Reviewed By: Roberto, Recommend: Y

I was a bit skeptic at first when I signed up for pet insurance. I didn't think I would use it or need it, man was I wrong! My Italian Greyhound Gutty got sick one day, bloody diarrhea, vomit I though he wasn't going to make it. I took him to the vet, he suggested a few test, shots, IV etc etc I placed all my trust in my Vet and in Pets Best. My budget is a little tight and really hoped Pets Best would deliver as promised and they did! they covered 90 percent of a $700 bill in a few days! It's easy to submit a claim and I'm reimbursed via direct deposit.
Low deductible and low monthly payment.
Injury/Illness: gastritis/vomiting   Breed: Intalian Greyhound
Claim Amount: $500 - $1000   Age of Pet: 1 - 8
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Most Helpful Reviews

10/10   I would recommend Pets Best,
As a veterinarian, I am asked to pick an insurance company to recommend. I liked the 80%/20% structure, the accident only option, and the fact that the person who designed the insurance had a lot of previous experience starting VPI. I took a policy out on my own very young border collie for several reasons. I wanted to see how fast they processed claims and I wanted to find out if I would be a… read more

Dr. Paige Garnett
10/10   Wonderful insurance,
I've had 4 claims over a 3 year period with Pets Best. It has been easy to file claims, and they have always covered the entire bill without question, minus my $75 deductible and 20% copay. Last year I got back the premium amount because of one foxtail-in-the-nose incident (ouch) and a concern that Hannah was losing weight, which necessitated blood tests. For the foxtail, I had to take Hannah to 2 different… read more

Judi, parent of a Mixed Breed
8/10   Worth Having,
This is the second time I have reviewed this company. I am excited to say that I have been pleased with some of the changes they have implemented. Initially I gave them a low score of 2. This was heavily influenced by claims processing time exceeding what was listed on their site. I also thought that I would not be doing business with them even a year later. So, what's changed mind? These things... I was… read more

10/10   Pets Best has come through each time,
I have all my dogs and cat on Pets Best Policies. Pets Best has always been there for my questions in customer service and have always paid out what they have explained they would pay out. About 7 months ago I had my largest breed dog get sick and the bill was way over $2500. Pets Best paid 80% of my vet bill. My veteriniarin also recommend Pets Best, so I know by experience that Pets Best truly is the… read more

V. Brown
10/10   Number one pet insurance company!!,
I have never been more pleased with a pet insurance company than I am with Pets Best. I previously had experience with VIP and they were not as efficient and their "fee schedule" was not reasonable. The claims I received from Pets Best have always been what they advertised...they pay 80%. I have referred many friends and family members to Pets Best with 100% confidence that they will be happy and feel… read more

Kelly Scott

Review Pets Best review policy

Review Title (if you could say it in one sentence, what would you say?)
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DO tell us specifics about your pet's illness or injury
DO tell us whether you were happy with how your claim was handled

DON'T use profanity or personal insults
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Age (at the time of your claim):   Under a year   1 - 8   Over 8 years  
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ear problem eye problem skin problem
cancer gastritis/vomiting enteritis/diarrhea
bladder renal (kidney) thyroid
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Time taken to handle claim
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