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Pets Best Insurance

2323 S Vista Avenue
Boise, ID 83709
phone: (888) 899-0402
claim form

Offers plans in 50 states and DC. Founded by veterinarian Jack Stephens, founder of VPI insurance. No age restrictions on enrolling pets; offers coverage from 70% to 100% reimbursement.
Customer Ratings
60 days 1 year Lifetime
Rating 9.7 8.5 8.6
Count 15 267 1526
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Reviews of Pets Best

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10/10   It's the best thing to do for your pets., 7/26/2016

Reviewed By: Vivian Brooks , Recommend: Y

My Charlie is my life. My children got her for me with in. A week of my husband was buried. I don't miss a appointment.She is my life and I know she love me. We sleep together and we do everything together.if she can't go I don't go. Or I put her in doggie daycare at her vet's.So I know she gets the best care.
Injury/Illness: not sure   Breed: English Bulldog
Claim Amount: $500 - $1000   Age of Pet: under a year
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10/10   So Impressed and Thankful!, 7/21/2016

Reviewed By: Breanna, Recommend: Y

I insured my Pomeranian Mocha was she was just 3 months old. Being 3 pounds I knew something was bound to happen , and it did. She took a leap of faith and broke her tibia and fibula. Pets Best paid for 80 percent of the 3,700.62 in total vet bills for surgery. When other people would know where to turn to help save their pet, I turned to Pets Best. She is now happy and healthy and I am ever so thankful for this company!
Injury/Illness: Broken Bones   Breed: Pomeranian
Claim Amount: over $1000   Age of Pet: under a year
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9/10   Dependable , 7/17/2016

Reviewed By: Carolyn Spaggiari, Recommend: Y

I forgot to sign my claim form and had to resubmit, yet my claim was paid within the same amount of time as usual. Thank you so much!!!! 🐶
Injury/Illness: Allergies   Breed: American Cocker Spaniel
Claim Amount: under $100   Age of Pet: 1 - 8
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10/10   Excellent Service and Fast Processing, 7/14/2016

Reviewed By: Saskia S Bellevue WA , Recommend: Y

We just recently signed up the Pets Best Coverage.

We were away in Europe when our dog Riley got sick. Our dogwalker was watching him and took him in for treatment.

It turned out to be something he ate and he was better in a few days.

We submitted the claim and Pets Best reviewed and paid within a week. I called them twice to make sure we submitted all the paperwork and they were helpful and friendly.

Would highly recommend this service.
Injury/Illness: gastritis/vomiting   Breed: Labradoodle
Claim Amount: $100 - $500   Age of Pet: 1 - 8
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Reviewed By: Debra Garcia, Recommend: Y

I am so thankful that I purchased this insurance. My 2 year old male husky somehow twisted, fell, and or tripped in our back yard one evening. We ended up taking him to the 24 vet on a Sunday with a swollen front paw. He was put on "bed rest" and given some medicine for 2 weeks. Unfortunately his leg remained swollen, so after follow up with his regular vet he was referred to a specialist for a bone fracture and a ligament issue. He ended up having to have surgery to repair the injury. So far we are up to $4,800 in vet bills, thank God I have this insurance. The insurance has paid his bills (less our portion) without issue and very timely. It is so refreshing to have a company actually perform as promised. Every single person I have spoken to at the company in the 2 years we have had the insurance has been excellent. THANK YOU!!!
Injury/Illness: Accident   Breed: Siberian Husky
Claim Amount: over $1000   Age of Pet: 1 - 8
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Most Helpful Reviews

10/10   I would recommend Pets Best,
As a veterinarian, I am asked to pick an insurance company to recommend. I liked the 80%/20% structure, the accident only option, and the fact that the person who designed the insurance had a lot of previous experience starting VPI. I took a policy out on my own very young border collie for several reasons. I wanted to see how fast they processed claims and I wanted to find out if I would be a… read more

Reviewed By: Dr. Paige Garnett
10/10   Wonderful insurance,
I've had 4 claims over a 3 year period with Pets Best. It has been easy to file claims, and they have always covered the entire bill without question, minus my $75 deductible and 20% copay. Last year I got back the premium amount because of one foxtail-in-the-nose incident (ouch) and a concern that Hannah was losing weight, which necessitated blood tests. For the foxtail, I had to take Hannah to 2 different… read more

Reviewed By: Judi, parent of a Mixed Breed
8/10   Worth Having,
This is the second time I have reviewed this company. I am excited to say that I have been pleased with some of the changes they have implemented. Initially I gave them a low score of 2. This was heavily influenced by claims processing time exceeding what was listed on their site. I also thought that I would not be doing business with them even a year later. So, what's changed mind? These things... I was… read more

Reviewed By: RC
10/10   Pets Best has come through each time,
I have all my dogs and cat on Pets Best Policies. Pets Best has always been there for my questions in customer service and have always paid out what they have explained they would pay out. About 7 months ago I had my largest breed dog get sick and the bill was way over $2500. Pets Best paid 80% of my vet bill. My veteriniarin also recommend Pets Best, so I know by experience that Pets Best truly is the… read more

Reviewed By: V. Brown
10/10   Number one pet insurance company!!,
I have never been more pleased with a pet insurance company than I am with Pets Best. I previously had experience with VIP and they were not as efficient and their "fee schedule" was not reasonable. The claims I received from Pets Best have always been what they advertised...they pay 80%. I have referred many friends and family members to Pets Best with 100% confidence that they will be happy and feel… read more

Reviewed By: Kelly Scott

Review Pets Best review policy

Review Title (if you could say it in one sentence, what would you say?)
Your Review (tips)
DO tell us specifics about your pet's illness or injury
DO tell us whether you were happy with how your claim was handled

DON'T use profanity or personal insults
DON'T write in ALL CAPS
Overall Rating (1 - worst, 10 - best)    
Would you recommend this company to other pet owners?
Yes   No
Your Name

Tell us about your pet
Type: Dog     Cat
Age (at the time of your claim):   Under a year   1 - 8   Over 8 years  
Tell us about your claim
Type of illness or accident:
not sure
ear problem eye problem skin problem
cancer gastritis/vomiting enteritis/diarrhea
bladder renal (kidney) thyroid
Claim amount
Time taken to handle claim
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