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Pets Best Insurance


2323 S Vista Avenue
Boise, ID 83709
phone: (888) 899-0402
website: http://www.petsbest.com
claim form

Offers plans in 50 states and DC. Founded by veterinarian Jack Stephens, founder of VPI insurance. No age restrictions on enrolling pets; offers coverage from 70% to 100% reimbursement.
Customer Ratings
60 days 1 year Lifetime
Rating 9.1 9.1 8.7
Count 38 210 1014
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Reviews of Pets Best

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10/10   Excellent service., 9/13/2014

Reviewed By: Cecelia Bullard, Recommend: Y

I've never been with another pet insurance carrier, but I don't need to try because this company has been really great. Claims are settled and payment received within one week. The process couldn't be simpler. They were recommended to me by someone with multiple pets of all ages who has been with them for years after trying several other companies; she said they are the best, and I believe her. I've had nothing but positive experiences with Pets Best.
Injury/Illness: heart failure   Breed: Pit Bull
Claim Amount: over $1000   Age of Pet: over 8 years
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10/10   This IS the BEST pet insurance., 9/11/2014

Reviewed By: Jan Cookson, Recommend: Y

My dog was very ill and needed to be seen by the vet. There was lab testing and x-rays. Then all the medications. I spent over $500.00. I turned in my claim the day of the visit. Ten days later the reimbursement was back in my checking account. Pets Best is the easiest and fastest pet insurance I have used. I have had several dogs and used "other" pet insurance. I recommend this to all my friends and family.
Injury/Illness: enteritis/diarrhea   Breed: Mixed Breed dog
Claim Amount: $500 - $1000   Age of Pet: 1 - 8
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10/10   Well Done!, 9/11/2014

Reviewed By: Julia Velson, Recommend: Y

I've had Pets Best for a number of years now and unfortunately have had to use it a number of times. Every time, Pets Best has reached a timely and fair resolution. It gives me great peace of mind knowing that as Micah gets older, I don't have to agonize over getting him appropriate treatment when he needs it!
Injury/Illness: skin problem   Breed: Mixed Breed dog
Claim Amount: over $1000   Age of Pet: over 8 years
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10/10   Purrrrrrfect Pet Insurance, 9/11/2014

Reviewed By: Stephanie Gonzalez, Recommend: Y

So very issue to submit claims. I've not experienced one disappointment in what is covered. If only human insurance was as fair and easy to deal with!!
Injury/Illness: skin problem spinal disc issue   Breed: Cairn Terrier
Claim Amount: $100 - $500   Age of Pet: over 8 years
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1/10   6 month limit on claim submission??? Theives!, 9/6/2014

Reviewed By: Debbie Freitas , Recommend: N

The 6 month limit on claims submission is absolutely ridiciculous considering how much I pay for premiums.
Injury/Illness: not sure   Breed: Yorkshire Terrier
Claim Amount: over $1000   Age of Pet: 1 - 8
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Most Helpful Reviews


10/10   I would recommend Pets Best,
As a veterinarian, I am asked to pick an insurance company to recommend. I liked the 80%/20% structure, the accident only option, and the fact that the person who designed the insurance had a lot of previous experience starting VPI. I took a policy out on my own very young border collie for several reasons. I wanted to see how fast they processed claims and I wanted to find out if I would be a… read more

Dr. Paige Garnett
 
10/10   Wonderful insurance,
I've had 4 claims over a 3 year period with Pets Best. It has been easy to file claims, and they have always covered the entire bill without question, minus my $75 deductible and 20% copay. Last year I got back the premium amount because of one foxtail-in-the-nose incident (ouch) and a concern that Hannah was losing weight, which necessitated blood tests. For the foxtail, I had to take Hannah to 2 different… read more

Judi, parent of a Mixed Breed
 
8/10   Worth Having,
This is the second time I have reviewed this company. I am excited to say that I have been pleased with some of the changes they have implemented. Initially I gave them a low score of 2. This was heavily influenced by claims processing time exceeding what was listed on their site. I also thought that I would not be doing business with them even a year later. So, what's changed mind? These things... I was… read more

RC
 
10/10   Pets Best has come through each time,
I have all my dogs and cat on Pets Best Policies. Pets Best has always been there for my questions in customer service and have always paid out what they have explained they would pay out. About 7 months ago I had my largest breed dog get sick and the bill was way over $2500. Pets Best paid 80% of my vet bill. My veteriniarin also recommend Pets Best, so I know by experience that Pets Best truly is the… read more

V. Brown
 
10/10   Number one pet insurance company!!,
I have never been more pleased with a pet insurance company than I am with Pets Best. I previously had experience with VIP and they were not as efficient and their "fee schedule" was not reasonable. The claims I received from Pets Best have always been what they advertised...they pay 80%. I have referred many friends and family members to Pets Best with 100% confidence that they will be happy and feel… read more

Kelly Scott
 


Review Pets Best review policy

Review Title (if you could say it in one sentence, what would you say?)
Your Review (tips)
DO tell us specifics about your pet's illness or injury
DO tell us whether you were happy with how your claim was handled

DON'T use profanity or personal insults
DON'T write in ALL CAPS
Overall Rating (1 - worst, 10 - best)    
Would you recommend this company to other pet owners?
Yes   No
Your Name
State/Province

Tell us about your pet
Type: Dog     Cat
Breed:  
Age (at the time of your claim):   Under a year   1 - 8   Over 8 years  
 
Tell us about your claim
Type of illness or accident:
not sure
ear problem eye problem skin problem
cancer gastritis/vomiting enteritis/diarrhea
bladder renal (kidney) thyroid
other:
Claim amount
Time taken to handle claim
 
Verify that you are a customer
I certify that I am (or was) a customer of this pet insurance company and that I have not been offered a reward, financial or otherwise, by the insurer for writing this review.
 

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