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Pets Best Insurance


2323 S Vista Avenue
Boise, ID 83709
phone: (888) 899-0402
website: http://www.petsbest.com
claim form

Offers plans in 50 states and DC. Founded by veterinarian Jack Stephens, founder of VPI insurance. No age restrictions on enrolling pets; offers coverage from 70% to 100% reimbursement.
Customer Ratings
60 days 1 year Lifetime
Rating 8.5 8.3 8.6
Count 32 288 1450
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Reviews of Pets Best

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9/10   Worth the wait, 4/21/2016

Reviewed By: Karly Chew, Recommend: Y

Despite the time it took (just shy of 3 weeks) to get the reimbursement, I am so impressed with PetsBest Insurance! It is so comforting knowing the bill I paid up front wasn't near the amount I'd end up paying in the end. They stand by their word. They covered everything after the deductible and my percentage had been met. The bill was 461 and I received 316 back. I am so grateful there are honest companies out there willing to help me with my unhealthy little one. I give this company 5 stars!!
Injury/Illness: gastritis/vomiting   Breed: Chihuahua
Claim Amount: $100 - $500   Age of Pet: 1 - 8
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9/10   Great Insurance Program, Skyrocketing Price, 4/20/2016

Reviewed By: Mr. S, Recommend: Y

We have been using Pets Best for the last 5 years and are generally very happy with their program and customer service. However, because the cost of the policy has skyrocketed over the last 2 years, we are now questioning the cost/benefit of the program and will begin to look into other insurance programs.
Injury/Illness: Dog Bite   Breed: Miniature Schnauzer
Claim Amount: $100 - $500   Age of Pet: 1 - 8
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10/10   Final bill for euthanasia. , 4/20/2016

Reviewed By: Peter Carparelli, Recommend: Y

We just had to put our dog CJ down two weeks ago and felt we should thank Pets Best for their six+ years of coverage. Your device reps are terrific and have consistently shown concern for our pet's health. Your prompt response to our claims was without equal, and led me to ask if we could be insured on his plan. We are looking to rescue another dog (or two) and plan to consider no other insurer than Pets Best. Again, many thanks.
Injury/Illness: Euthanasia   Breed: Mixed Breed dog
Claim Amount: $500 - $1000   Age of Pet: over 8 years
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10/10   PetsBest comes through for my cats ALL THE TIME!, 4/19/2016

Reviewed By: Pamela Whitman-Weiner, Recommend: Y

As usual, PetsBest did all the work for me in responding to and paying on my claim. When there wasn't enough paperwork from my vet to support the claim they'd received, PetsBest reached out to me and told me via e-mail exactly what I needed to do to have payment initiated. I did this and within 48 hours I got another e-mail saying my now-complete claim was being processed. Two days later I received an explanation of the benefit payment I'd be receiving via direct deposit, and three days after that the money appeared in my bank account. I don't know how much more I could ask for from an insurance company! PetsBest always-responsive and honest and direct action is what enables me to feel comfortable taking my cats to the vet when they're sick -- since I know that everything except for my deductible will be back in my account within a week after the vet gets the claim work in. That's incredible to me! I recommend PetsBest to every person I know who lives with animal companions... To me, it's just a way to make sure my own cat companions get the care they need when they need it, even though I'm on a strict budget. I put aside a small amount of money every month that gets deposited directly into a pet medical savings account, and then when that deductible comes up I can pay it and when the money needs to be floated for that week I can pay that also. We do the same for human family -- plan for medical expenses -- and PetsBest allows me to do this for my cat family also. To me, the less money you have to deal with medical emergencies, the more you need an extremely reliable and up-front insurance company like PetsBest standing by you to help when you need it most -- when your animal family has a health crisis. The premium I pay monthly is a drop in the bucket compared to the security of knowing I won't have to desert my feline friends when they need me the most and are depending on me for their care. Paying that premium is THE LEAST I can do when they give their unconditional love to me every single day. So maybe I don't eat out as often or whatever else I need to make sure I can pay that? Would we do any less for our human families? My advice: Make your PetsBest premium part of your monthly budget and forget about it. Put aside a small amount for the deductible, allow that to build as you would a human Flex Spending account. Then sit back and love your pets without worrying how you'll take care of them when they get sick. What more can anyone ask for?? -- Pamela
Injury/Illness: Urethral obstruction   Breed: Mixed Breed cat
Claim Amount: $100 - $500   Age of Pet: over 8 years
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10/10   Easy!, 4/17/2016

Reviewed By: Cg, Recommend: Y

So thanful that when my dog is sick I don't have to worry about her insurance! I have never had a single problem with any of our claims, has been awesome!
Injury/Illness: not sure   Breed: Weimaraner
Claim Amount: $100 - $500   Age of Pet: over 8 years
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Go To: petsbest.com


Most Helpful Reviews


10/10   I would recommend Pets Best,
As a veterinarian, I am asked to pick an insurance company to recommend. I liked the 80%/20% structure, the accident only option, and the fact that the person who designed the insurance had a lot of previous experience starting VPI. I took a policy out on my own very young border collie for several reasons. I wanted to see how fast they processed claims and I wanted to find out if I would be a… read more

Reviewed By: Dr. Paige Garnett
 
10/10   Wonderful insurance,
I've had 4 claims over a 3 year period with Pets Best. It has been easy to file claims, and they have always covered the entire bill without question, minus my $75 deductible and 20% copay. Last year I got back the premium amount because of one foxtail-in-the-nose incident (ouch) and a concern that Hannah was losing weight, which necessitated blood tests. For the foxtail, I had to take Hannah to 2 different… read more

Reviewed By: Judi, parent of a Mixed Breed
 
8/10   Worth Having,
This is the second time I have reviewed this company. I am excited to say that I have been pleased with some of the changes they have implemented. Initially I gave them a low score of 2. This was heavily influenced by claims processing time exceeding what was listed on their site. I also thought that I would not be doing business with them even a year later. So, what's changed mind? These things... I was… read more

Reviewed By: RC
 
10/10   Pets Best has come through each time,
I have all my dogs and cat on Pets Best Policies. Pets Best has always been there for my questions in customer service and have always paid out what they have explained they would pay out. About 7 months ago I had my largest breed dog get sick and the bill was way over $2500. Pets Best paid 80% of my vet bill. My veteriniarin also recommend Pets Best, so I know by experience that Pets Best truly is the… read more

Reviewed By: V. Brown
 
10/10   Number one pet insurance company!!,
I have never been more pleased with a pet insurance company than I am with Pets Best. I previously had experience with VIP and they were not as efficient and their "fee schedule" was not reasonable. The claims I received from Pets Best have always been what they advertised...they pay 80%. I have referred many friends and family members to Pets Best with 100% confidence that they will be happy and feel… read more

Reviewed By: Kelly Scott
 


Review Pets Best review policy

Review Title (if you could say it in one sentence, what would you say?)
Your Review (tips)
DO tell us specifics about your pet's illness or injury
DO tell us whether you were happy with how your claim was handled

DON'T use profanity or personal insults
DON'T write in ALL CAPS
Overall Rating (1 - worst, 10 - best)    
Would you recommend this company to other pet owners?
Yes   No
Your Name
State/Province

Tell us about your pet
Type: Dog     Cat
Breed:  
Age (at the time of your claim):   Under a year   1 - 8   Over 8 years  
 
Tell us about your claim
Type of illness or accident:
not sure
ear problem eye problem skin problem
cancer gastritis/vomiting enteritis/diarrhea
bladder renal (kidney) thyroid
other:
Claim amount
Time taken to handle claim
 
Verify that you are a customer
I certify that I am (or was) a customer of this pet insurance company and that I have not been offered a reward, financial or otherwise, by the insurer for writing this review.
 

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