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Pets Best Insurance

2323 S Vista Avenue
Boise, ID 83709
phone: (888) 899-0402
claim form

Offers plans in 50 states and DC. Founded by veterinarian Jack Stephens, founder of VPI insurance. No age restrictions on enrolling pets; offers coverage from 70% to 100% reimbursement.
Customer Ratings
60 days 1 year Lifetime
Rating 8.8 8.7 8.6
Count 13 241 1561
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Reviews of Pets Best

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10/10   Fantastic service, 9/21/2016

Reviewed By: Erica Walton, Recommend: Y

I was very pleased and happy how my claim was handled. The customer service assistant was very friendly and patient with me. I will always use Pets best insurance for my pets.They are the best! Thank you.
Injury/Illness: masses   Breed: Mixed Breed dog
Claim Amount: $500 - $1000   Age of Pet: over 8 years
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10/10   Best decision we made after adopting adult dog!, 9/2/2016

Reviewed By: Adrienne, Recommend: Y

We adopted Chloe at 6 years old from a shelter and just a few months later she became deathly ill. Pets Best was the BEST decision we could have made. Filing the claim was easy online and payment was deposited right into our bank account one week later. We couldn't be happier with Pets Best. Whether you have a pup or an older dog, get this insurance. Fast, reliable, and helpful.
Injury/Illness: renal (kidney)   Breed: Yorkshire Terrier
Claim Amount: over $1000   Age of Pet: 1 - 8
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9/10   Very happy with process. It was very easy., 9/2/2016

Reviewed By: Rodgers, Recommend: Y

I purchased the insurance just in case. I didn't know I would need or use it. I had to submit a claim and was very pleased with the outcome. The process was easy and fast.
Injury/Illness: not sure   Breed: Terrier Mix
Claim Amount: $100 - $500   Age of Pet: 1 - 8
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10/10   Thankful, 9/2/2016

Reviewed By: Jodi, Recommend: Y

I know that I have written a review before but I feel the need to do it again. We are so grateful to have this insurance. So easy to work with and confidence that they will help and support you! Thanks!!!!!
Injury/Illness: gastritis/vomiting enteritis/diarrhea   Breed: German Shepherd
Claim Amount: over $1000   Age of Pet: 1 - 8
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10/10   Great Service, 8/31/2016

Reviewed By: John Reidy, Recommend: Y

Fast processing and payment of claim
Injury/Illness: skin problem   Breed: Labrador Mix
Claim Amount: $100 - $500   Age of Pet: 1 - 8
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Most Helpful Reviews

10/10   I would recommend Pets Best,
As a veterinarian, I am asked to pick an insurance company to recommend. I liked the 80%/20% structure, the accident only option, and the fact that the person who designed the insurance had a lot of previous experience starting VPI. I took a policy out on my own very young border collie for several reasons. I wanted to see how fast they processed claims and I wanted to find out if I would be a… read more

Reviewed By: Dr. Paige Garnett
10/10   Wonderful insurance,
I've had 4 claims over a 3 year period with Pets Best. It has been easy to file claims, and they have always covered the entire bill without question, minus my $75 deductible and 20% copay. Last year I got back the premium amount because of one foxtail-in-the-nose incident (ouch) and a concern that Hannah was losing weight, which necessitated blood tests. For the foxtail, I had to take Hannah to 2 different… read more

Reviewed By: Judi, parent of a Mixed Breed
8/10   Worth Having,
This is the second time I have reviewed this company. I am excited to say that I have been pleased with some of the changes they have implemented. Initially I gave them a low score of 2. This was heavily influenced by claims processing time exceeding what was listed on their site. I also thought that I would not be doing business with them even a year later. So, what's changed mind? These things... I was… read more

Reviewed By: RC
10/10   Pets Best has come through each time,
I have all my dogs and cat on Pets Best Policies. Pets Best has always been there for my questions in customer service and have always paid out what they have explained they would pay out. About 7 months ago I had my largest breed dog get sick and the bill was way over $2500. Pets Best paid 80% of my vet bill. My veteriniarin also recommend Pets Best, so I know by experience that Pets Best truly is the… read more

Reviewed By: V. Brown
10/10   Number one pet insurance company!!,
I have never been more pleased with a pet insurance company than I am with Pets Best. I previously had experience with VIP and they were not as efficient and their "fee schedule" was not reasonable. The claims I received from Pets Best have always been what they advertised...they pay 80%. I have referred many friends and family members to Pets Best with 100% confidence that they will be happy and feel… read more

Reviewed By: Kelly Scott

Review Pets Best review policy

Review Title (if you could say it in one sentence, what would you say?)
Your Review (tips)
DO tell us specifics about your pet's illness or injury
DO tell us whether you were happy with how your claim was handled

DON'T use profanity or personal insults
DON'T write in ALL CAPS
Overall Rating (1 - worst, 10 - best)    
Would you recommend this company to other pet owners?
Yes   No
Your Name

Tell us about your pet
Type: Dog     Cat
Age (at the time of your claim):   Under a year   1 - 8   Over 8 years  
Tell us about your claim
Type of illness or accident:
not sure
ear problem eye problem skin problem
cancer gastritis/vomiting enteritis/diarrhea
bladder renal (kidney) thyroid
Claim amount
Time taken to handle claim
Verify that you are a customer
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