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Pets Best Insurance


2323 S Vista Avenue
Boise, ID 83709
phone: (888) 899-0402
website: http://www.petsbest.com
claim form

Offers plans in 50 states and DC. Founded by veterinarian Jack Stephens, founder of VPI insurance. No age restrictions on enrolling pets; offers coverage from 70% to 100% reimbursement.
Customer Ratings
60 days 1 year Lifetime
Rating 9.8 9.1 8.7
Count 15 188 1034
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Reviews of Pets Best

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10/10   affordable coverage and good service, 12/8/2014

Reviewed By: Ann Kopel, Recommend: Y

I took in a stray cat about 7 years ago. The condition of her teeth along with her malnourishment told me that I had better get her some health insurance, which I did. Over the years she has developed quite a number of chronic problems and Pets Best has turned out to be a great investment. They have always paid immediately and without question, which I very much appreciate. Also the claims process is straight forward and the direct deposit extremely convenient. I highly recommend them.
Injury/Illness: gastritis/vomiting cough and unrelated splenic tumor   Breed: Snowshoe
Claim Amount: over $1000   Age of Pet: over 8 years
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9/10   Pet's Best Is Simply The Best, 11/29/2014

Reviewed By: Deborah Capece, Recommend: Y

We recently lost our Boston terrier, Mr. Mugs, to a brain tumor. Pet's Best was with us every step of the way, answering questions, doing pre-certs for expensive testing and coming through for us, every time, in the amount we expected. Nothing can bring our little boy back to us, but having the peace of mind they gave us when a pet is sick, was priceless. I will use Pet's Best in the future and recommend it to everyone.
Injury/Illness: cancer   Breed: Boston Terrier
Claim Amount: over $1000   Age of Pet: 1 - 8
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10/10   Extremely Pleased, 11/28/2014

Reviewed By: Lisa, Recommend: Y

Pets Best has been great to work with. I obtained coverage for my 3.5 pound Yorkie when she was just over a year old, and am certainly glad I did! The investment in the plan is well worth the return! They process claims fast, nothing is hidden, great coverage, and the ease of use via their website can't be any easier. I submit my claim online, and have the money deposited via direct deposit within a week!
Injury/Illness: foot   Breed: Yorkshire Terrier
Claim Amount: $100 - $500   Age of Pet: 1 - 8
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10/10   Awesome!!!!, 11/24/2014

Reviewed By: Jackie Sahley, Recommend: Y

Will never have another pet without insurance. My Mosie developed a blood clot, had to be put in intensive care shortly after purchasing the insurance. He ended up dying. They paid for everything including the cremation. My Kali has a problem with her eyes and the drops are very expensive. She will be 18 soon and has had problems that come with aging. They have paid for everything, and make having a senior dog so much easier. One of the best things that I have ever done. They're wonderful!!!!
Injury/Illness: ear problem eye problem skin problem enteritis/diarrhea bladder   Breed: Shih Tzu
Claim Amount: $500 - $1000   Age of Pet: over 8 years
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10/10   A Must Have, 11/22/2014

Reviewed By: Joanne, Recommend: Y

This is my first time having pet insurance for a pet. I filed a claim for a my dog, who required a needle aspiration on a mass. Easy filing of the claim online from home and received a response, with a clear explanation and payment within 1 week. I'm so glad my family chose to have pet insurance.
Injury/Illness: hystiocytoma   Breed: Miniature Pinscher
Claim Amount: $100 - $500   Age of Pet: 1 - 8
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Most Helpful Reviews


10/10   I would recommend Pets Best,
As a veterinarian, I am asked to pick an insurance company to recommend. I liked the 80%/20% structure, the accident only option, and the fact that the person who designed the insurance had a lot of previous experience starting VPI. I took a policy out on my own very young border collie for several reasons. I wanted to see how fast they processed claims and I wanted to find out if I would be a… read more

Dr. Paige Garnett
 
10/10   Wonderful insurance,
I've had 4 claims over a 3 year period with Pets Best. It has been easy to file claims, and they have always covered the entire bill without question, minus my $75 deductible and 20% copay. Last year I got back the premium amount because of one foxtail-in-the-nose incident (ouch) and a concern that Hannah was losing weight, which necessitated blood tests. For the foxtail, I had to take Hannah to 2 different… read more

Judi, parent of a Mixed Breed
 
8/10   Worth Having,
This is the second time I have reviewed this company. I am excited to say that I have been pleased with some of the changes they have implemented. Initially I gave them a low score of 2. This was heavily influenced by claims processing time exceeding what was listed on their site. I also thought that I would not be doing business with them even a year later. So, what's changed mind? These things... I was… read more

RC
 
10/10   Pets Best has come through each time,
I have all my dogs and cat on Pets Best Policies. Pets Best has always been there for my questions in customer service and have always paid out what they have explained they would pay out. About 7 months ago I had my largest breed dog get sick and the bill was way over $2500. Pets Best paid 80% of my vet bill. My veteriniarin also recommend Pets Best, so I know by experience that Pets Best truly is the… read more

V. Brown
 
10/10   Number one pet insurance company!!,
I have never been more pleased with a pet insurance company than I am with Pets Best. I previously had experience with VIP and they were not as efficient and their "fee schedule" was not reasonable. The claims I received from Pets Best have always been what they advertised...they pay 80%. I have referred many friends and family members to Pets Best with 100% confidence that they will be happy and feel… read more

Kelly Scott
 


Review Pets Best review policy

Review Title (if you could say it in one sentence, what would you say?)
Your Review (tips)
DO tell us specifics about your pet's illness or injury
DO tell us whether you were happy with how your claim was handled

DON'T use profanity or personal insults
DON'T write in ALL CAPS
Overall Rating (1 - worst, 10 - best)    
Would you recommend this company to other pet owners?
Yes   No
Your Name
State/Province

Tell us about your pet
Type: Dog     Cat
Breed:  
Age (at the time of your claim):   Under a year   1 - 8   Over 8 years  
 
Tell us about your claim
Type of illness or accident:
not sure
ear problem eye problem skin problem
cancer gastritis/vomiting enteritis/diarrhea
bladder renal (kidney) thyroid
other:
Claim amount
Time taken to handle claim
 
Verify that you are a customer
I certify that I am (or was) a customer of this pet insurance company and that I have not been offered a reward, financial or otherwise, by the insurer for writing this review.
 

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