Pet Insurance Review - compare rates & benefits  
  Home | Blog | About | For Vets | Resources | Contact  

Pet Insurance 101
Dog Insurance
Cat Insurance
Canada Dog Insurance
Canada Cat Insurance

How To:
Get Quotes
Select an Insurer
Make a Claim
Save Money

Find Vets

US Pet Insurers
Healthy Paws
Petplan USA
Pets Best
VetCare Health

Canada Pet Insurers
Pets Plus Us
PC Financial
 Petfirst Healthcare

Other Options
Pet Assure
United Pet Care


UK Pet Insurance


Pets Best Insurance

2323 S Vista Avenue
Boise, ID 83709
phone: (888) 899-0402
claim form

Offers plans in 50 states and DC. Founded by veterinarian Jack Stephens, founder of VPI insurance. No age restrictions on enrolling pets; offers coverage from 70% to 100% reimbursement.
Customer Ratings
60 days 1 year Lifetime
Rating 8.7 8.2 8.6
Count 26 288 1464
add your rating

Visit Website

Reviews of Pets Best

Filter By:    
10/10   Excellent Company - Great employees., 5/11/2016

Reviewed By: Thomas Roque, Recommend: Y

I have had Pets Best Coverage for approximate.y 1 year and my experience has been excellent. Because of claims I submitted I was in contact with your representatives on numerous occasions regarding the paperwork. THey have been professional , extremely courteous and helpful. They stayed in contact with me throughout,both via telephonically and email in a timely manner.. I can't say enough about the excellent service I have received. I would recommend Pets Best without any reservation. Your Customer service is the best.
Injury/Illness: enteritis/diarrhea thyroid   Breed: Golden Retriever
Claim Amount: $500 - $1000   Age of Pet: 1 - 8
Comment on this Review   | permalink

Was this review helpful to you?      
10/10   WOW!, 5/10/2016

Reviewed By: Jan, Recommend: Y

Over the years, PBI has never let me down. My claims are processed in a timely manner! I receive updates throughout the entire process. Their customer service is top of the line!
Injury/Illness: annual physical   Breed: Siamese
Claim Amount: $500 - $1000   Age of Pet: over 8 years
Comment on this Review   | permalink

Was this review helpful to you?      
5/10   Would choose another company, 5/10/2016

Reviewed By: Sharlene, Recommend: N

I stayed with the same company but chose an annual deductible policy instead of per incident and my dog had TPLO surgeries on the prior policy. I took him in for exam and xrays because if what I thought was knee problem and they denied stating pre existing. Now I cant change because he has hypothyroidism and no other comoany will pay. Typical insurance, do whatever they can to not pay
Injury/Illness: leg/knee   Breed: Samoyed
Claim Amount: $100 - $500   Age of Pet: over 8 years
Comment on this Review   | permalink

Was this review helpful to you?      
10/10   Great Company Helped us through a tough time., 5/7/2016

Reviewed By: Llanda Johnston, Recommend: Y

We took our baby girl to the vet without a bit of worry about how to pay. We could concentrate on getting our baby girl better. Unfortunately she is now in doggie heaven. Pets Best made it so much easier by promptly paying the bill and canceling the policy with a refund. I will be back when we can recover enough foe a new dog. Thank you Pets Best.
Injury/Illness: not sure   Breed: Shih Tzu
Claim Amount: over $1000   Age of Pet: over 8 years
Comment on this Review   | permalink

Was this review helpful to you?      
9/10   Absolute assurance for my doggies health, 4/30/2016

Reviewed By: Eden Hunt, Recommend: Y

I'm so grateful I will never have to make decisions for my fur babies based on money. Having insurance lets me know I can make the best decision for their care without having to worry. It gives me peace of mind when my babies are sick or hurt that I can give them be best care possible.
Injury/Illness: Pancreatitis and high liver enzymes   Breed: Mixed Breed dog
Claim Amount: over $1000   Age of Pet: over 8 years
Comment on this Review   | permalink

Was this review helpful to you?      

Read More Reviews...

Go To:

Most Helpful Reviews

10/10   I would recommend Pets Best,
As a veterinarian, I am asked to pick an insurance company to recommend. I liked the 80%/20% structure, the accident only option, and the fact that the person who designed the insurance had a lot of previous experience starting VPI. I took a policy out on my own very young border collie for several reasons. I wanted to see how fast they processed claims and I wanted to find out if I would be a… read more

Reviewed By: Dr. Paige Garnett
10/10   Wonderful insurance,
I've had 4 claims over a 3 year period with Pets Best. It has been easy to file claims, and they have always covered the entire bill without question, minus my $75 deductible and 20% copay. Last year I got back the premium amount because of one foxtail-in-the-nose incident (ouch) and a concern that Hannah was losing weight, which necessitated blood tests. For the foxtail, I had to take Hannah to 2 different… read more

Reviewed By: Judi, parent of a Mixed Breed
8/10   Worth Having,
This is the second time I have reviewed this company. I am excited to say that I have been pleased with some of the changes they have implemented. Initially I gave them a low score of 2. This was heavily influenced by claims processing time exceeding what was listed on their site. I also thought that I would not be doing business with them even a year later. So, what's changed mind? These things... I was… read more

Reviewed By: RC
10/10   Pets Best has come through each time,
I have all my dogs and cat on Pets Best Policies. Pets Best has always been there for my questions in customer service and have always paid out what they have explained they would pay out. About 7 months ago I had my largest breed dog get sick and the bill was way over $2500. Pets Best paid 80% of my vet bill. My veteriniarin also recommend Pets Best, so I know by experience that Pets Best truly is the… read more

Reviewed By: V. Brown
10/10   Number one pet insurance company!!,
I have never been more pleased with a pet insurance company than I am with Pets Best. I previously had experience with VIP and they were not as efficient and their "fee schedule" was not reasonable. The claims I received from Pets Best have always been what they advertised...they pay 80%. I have referred many friends and family members to Pets Best with 100% confidence that they will be happy and feel… read more

Reviewed By: Kelly Scott

Review Pets Best review policy

Review Title (if you could say it in one sentence, what would you say?)
Your Review (tips)
DO tell us specifics about your pet's illness or injury
DO tell us whether you were happy with how your claim was handled

DON'T use profanity or personal insults
DON'T write in ALL CAPS
Overall Rating (1 - worst, 10 - best)    
Would you recommend this company to other pet owners?
Yes   No
Your Name

Tell us about your pet
Type: Dog     Cat
Age (at the time of your claim):   Under a year   1 - 8   Over 8 years  
Tell us about your claim
Type of illness or accident:
not sure
ear problem eye problem skin problem
cancer gastritis/vomiting enteritis/diarrhea
bladder renal (kidney) thyroid
Claim amount
Time taken to handle claim
Verify that you are a customer
I certify that I am (or was) a customer of this pet insurance company and that I have not been offered a reward, financial or otherwise, by the insurer for writing this review.

We have zero tolerance for fake reviews!

A message to pet insurance management: please do not submit a review! We consider these submissions fraudulent and will immediately remove these from our site.

While we support your efforts to encourage honest feedback from customers, we encourage you to submit information here