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Pets Best Insurance

2323 S Vista Avenue
Boise, ID 83709
phone: (888) 899-0402
claim form

Offers plans in 50 states and DC. Founded by veterinarian Jack Stephens, founder of VPI insurance. No age restrictions on enrolling pets; offers coverage from 70% to 100% reimbursement.
Customer Ratings
60 days 1 year Lifetime
Rating 9.0 9.3 8.7
Count 11 227 1715
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Reviews of Pets Best

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10/10   Couldn't Be Happier with PetsBest Insurance, 5/12/2017

Reviewed By: Meri Jane Stern, Recommend: Y

Have been with PetsBest for over 10 years now and currently have 3 dogs covered. Couldn't be happier with the customer service we get from them. When new better plans have become available they have been great to let us know our options at each annual renewal and claims are always paid promptly.
Injury/Illness: Snake Bites   Breed: Labrador Retriever
Claim Amount: over $1000   Age of Pet: over 8 years
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10/10   Thanks Pets Best!, 5/10/2017

Reviewed By: Ben Hartley, Recommend: Y

We took out a Pets Best insurance policy on our new puppy (Ava) shortly after bringing her home. Five years later, Ava was accidentally run over outside of our home. She had to have surgery to put her hips back in place. Thank goodness we had this insurance to help us pay for everything. She's now healing from her surgery and well on her way to a full recovery. Thanks Pets Best!
Injury/Illness: Vehicle Accident   Breed: Goldendoodle
Claim Amount: over $1000   Age of Pet: 1 - 8
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9/10   Great pet insurance. , 5/7/2017

Reviewed By: Tanya, Recommend: Y

So far this pet insurance has been great. They are very prompt at processing my claims and getting my reimbursement check mailed out. I haven't had any issues with them so far.
Injury/Illness: So far it has just been routine care.   Breed: Dachshunds
Claim Amount: under $100   Age of Pet: 1 - 8
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10/10   This Insurance Comoany is Great, 4/22/2017

Reviewed By: Lauren, Recommend: Y

We adopted two puppies and got insurance on them immediately, A month after having them home, our boy broke his elbow. Petsbest has reimbursed all of our claims in just days. It would have cost us $4200 so far since he had a screw put in, but we only had to cover $200 plus 10% co-ins. I cannot stress how important it is for everyone to get pet insurance. You never want be unable to treat your loved one because you can't afford it and that goes for our furry loved ones too. Their premiums are some of the lowest. I checked for a few weeks before I chose Petsbest and after already submitting claims, I am so happy I did.
Injury/Illness: Accident pressure fracture   Breed: Mixed Breed dog
Claim Amount: over $1000   Age of Pet: under a year
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10/10   Pet Insurance is necessary, 4/14/2017

Reviewed By: Patricia Staples, Recommend: Y

I have been with Pet's Best for over 5 years. I have all three of my dogs insured with them. I have been 100% satisfied with every aspect of the company, Claims process, and support. I love the online chat option as it's so easy to use and you can receive an electronic copy of your communication for reference. I have referred multiple people to Pets Bestz
Injury/Illness: Leg injury   Breed: Great Pyrenees
Claim Amount: over $1000   Age of Pet: over 8 years
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Most Helpful Reviews

10/10   I would recommend Pets Best,
As a veterinarian, I am asked to pick an insurance company to recommend. I liked the 80%/20% structure, the accident only option, and the fact that the person who designed the insurance had a lot of previous experience starting VPI. I took a policy out on my own very young border collie for several reasons. I wanted to see how fast they processed claims and I wanted to find out if I would be a… read more

Reviewed By: Dr. Paige Garnett
10/10   Wonderful insurance,
I've had 4 claims over a 3 year period with Pets Best. It has been easy to file claims, and they have always covered the entire bill without question, minus my $75 deductible and 20% copay. Last year I got back the premium amount because of one foxtail-in-the-nose incident (ouch) and a concern that Hannah was losing weight, which necessitated blood tests. For the foxtail, I had to take Hannah to 2 different… read more

Reviewed By: Judi, parent of a Mixed Breed
8/10   Worth Having,
This is the second time I have reviewed this company. I am excited to say that I have been pleased with some of the changes they have implemented. Initially I gave them a low score of 2. This was heavily influenced by claims processing time exceeding what was listed on their site. I also thought that I would not be doing business with them even a year later. So, what's changed mind? These things... I was… read more

Reviewed By: RC
10/10   Pets Best has come through each time,
I have all my dogs and cat on Pets Best Policies. Pets Best has always been there for my questions in customer service and have always paid out what they have explained they would pay out. About 7 months ago I had my largest breed dog get sick and the bill was way over $2500. Pets Best paid 80% of my vet bill. My veteriniarin also recommend Pets Best, so I know by experience that Pets Best truly is the… read more

Reviewed By: V. Brown
10/10   Number one pet insurance company!!,
I have never been more pleased with a pet insurance company than I am with Pets Best. I previously had experience with VIP and they were not as efficient and their "fee schedule" was not reasonable. The claims I received from Pets Best have always been what they advertised...they pay 80%. I have referred many friends and family members to Pets Best with 100% confidence that they will be happy and feel… read more

Reviewed By: Kelly Scott

Review Pets Best review policy

Review Title (if you could say it in one sentence, what would you say?)
Your Review (tips)
DO tell us specifics about your pet's illness or injury
DO tell us whether you were happy with how your claim was handled

DON'T use profanity or personal insults
DON'T write in ALL CAPS
Overall Rating (1 - worst, 10 - best)    
Would you recommend this company to other pet owners?
Yes   No
Your Name

Tell us about your pet
Type: Dog     Cat
Age (at the time of your claim):   Under a year   1 - 8   Over 8 years  
Tell us about your claim
Type of illness or accident:
not sure
ear problem eye problem skin problem
cancer gastritis/vomiting enteritis/diarrhea
bladder renal (kidney) thyroid
Claim amount
Time taken to handle claim
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