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Pets Best Insurance

2323 S Vista Avenue
Boise, ID 83709
phone: (888) 899-0402
claim form

Offers plans in 50 states and DC. Founded by veterinarian Jack Stephens, founder of VPI insurance. No age restrictions on enrolling pets; offers coverage from 70% to 100% reimbursement.
Customer Ratings
60 days 1 year Lifetime
Rating 7.7 8.4 8.6
Count 39 286 1331
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Insurer Website

Reviews of Pets Best

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10/10   My boy black lab -10 years, 11/6/2015

Reviewed By: Tamara, Recommend: Y

We all know pets become part of our family... Words cannot express what I have been through with my boy who had emergency bulge in neck tried neck therapy first then collapsed needed emergency neck surgery. Rushed him back multiple times as he cried in pain and h ended up having undiagnosed cardiac distress. Pets Best is the most amazing insurance anyone could ask for. Payments refunded immediately. Don't go with the ploy of newer in surname companies that are all " talk literally" . Pets best best is amazing and I can't say enough.... My hoy is recovering and resting and will be strong til the end as I have dine everything we could without pets best this would not have been possible . Thanks you
Injury/Illness: Neck then heart   Breed: Labrador Retriever
Claim Amount: over $1000   Age of Pet: over 8 years
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1/10   This insurance SUCKS, 11/4/2015

Reviewed By: Bobbi Foland, Recommend: N

The policies with this company (wellness & accident) are guaranteed to increase your out-of-pocket pet expenses and you will see little to no reimbursements for claims. After $8,000+ in claims, they paid a total of $225 and our premiums were $600. Their favorite denial is "pre-existing" condition or "birth defect". I would not recommend this insurance to my worst enemy.
Injury/Illness: hernia   Breed: Yorkshire Terrier
Claim Amount: over $1000   Age of Pet: 1 - 8
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10/10   It is the BEST insurance!!, 11/3/2015

Reviewed By: Luise Volta, Recommend: Y

I am 88 and living on S.S. If Rosa had a serious illness I wouldn't be able to keep her. Having Prt's Best Insurance bring security to her and peach of mind to me. Also, hen I have needed to file a claim it has been a very positive experience.
Injury/Illness: disc disease   Breed: Welsh Corgis
Claim Amount: under $100   Age of Pet: 1 - 8
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9/10   Truly the best., 10/31/2015

Reviewed By: Mario Belcasro, Recommend: Y

After much research and now having dealt with them for 4 years I'll give them a 9+ out of 10. Easy to work with and most importantly I have had no issues with coverage. It's good to know my dogs are well covered.
Thank you PerBest.
Injury/Illness: Joint injury   Breed: Maltese
Claim Amount: $100 - $500   Age of Pet: under a year
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10/10   Best Pet Insurance Ever, 10/31/2015

Reviewed By: Beverly, Recommend: Y

The claim service is one of the best I have experienced
Injury/Illness: cancer   Breed: German Shepherd
Claim Amount: $500 - $1000   Age of Pet: 1 - 8
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Most Helpful Reviews

10/10   I would recommend Pets Best,
As a veterinarian, I am asked to pick an insurance company to recommend. I liked the 80%/20% structure, the accident only option, and the fact that the person who designed the insurance had a lot of previous experience starting VPI. I took a policy out on my own very young border collie for several reasons. I wanted to see how fast they processed claims and I wanted to find out if I would be a… read more

Reviewed By: Dr. Paige Garnett
10/10   Wonderful insurance,
I've had 4 claims over a 3 year period with Pets Best. It has been easy to file claims, and they have always covered the entire bill without question, minus my $75 deductible and 20% copay. Last year I got back the premium amount because of one foxtail-in-the-nose incident (ouch) and a concern that Hannah was losing weight, which necessitated blood tests. For the foxtail, I had to take Hannah to 2 different… read more

Reviewed By: Judi, parent of a Mixed Breed
8/10   Worth Having,
This is the second time I have reviewed this company. I am excited to say that I have been pleased with some of the changes they have implemented. Initially I gave them a low score of 2. This was heavily influenced by claims processing time exceeding what was listed on their site. I also thought that I would not be doing business with them even a year later. So, what's changed mind? These things... I was… read more

Reviewed By: RC
10/10   Pets Best has come through each time,
I have all my dogs and cat on Pets Best Policies. Pets Best has always been there for my questions in customer service and have always paid out what they have explained they would pay out. About 7 months ago I had my largest breed dog get sick and the bill was way over $2500. Pets Best paid 80% of my vet bill. My veteriniarin also recommend Pets Best, so I know by experience that Pets Best truly is the… read more

Reviewed By: V. Brown
10/10   Number one pet insurance company!!,
I have never been more pleased with a pet insurance company than I am with Pets Best. I previously had experience with VIP and they were not as efficient and their "fee schedule" was not reasonable. The claims I received from Pets Best have always been what they advertised...they pay 80%. I have referred many friends and family members to Pets Best with 100% confidence that they will be happy and feel… read more

Reviewed By: Kelly Scott

Review Pets Best review policy

Review Title (if you could say it in one sentence, what would you say?)
Your Review (tips)
DO tell us specifics about your pet's illness or injury
DO tell us whether you were happy with how your claim was handled

DON'T use profanity or personal insults
DON'T write in ALL CAPS
Overall Rating (1 - worst, 10 - best)    
Would you recommend this company to other pet owners?
Yes   No
Your Name

Tell us about your pet
Type: Dog     Cat
Age (at the time of your claim):   Under a year   1 - 8   Over 8 years  
Tell us about your claim
Type of illness or accident:
not sure
ear problem eye problem skin problem
cancer gastritis/vomiting enteritis/diarrhea
bladder renal (kidney) thyroid
Claim amount
Time taken to handle claim
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