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Pets Best Insurance

2323 S Vista Avenue
Boise, ID 83709
phone: (888) 899-0402
claim form

Offers plans in 50 states and DC. Founded by veterinarian Jack Stephens, founder of VPI insurance. No age restrictions on enrolling pets; offers coverage from 70% to 100% reimbursement.
Customer Ratings
60 days 1 year Lifetime
Rating 8.8 9.1 8.7
Count 15 198 1022
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Reviews of Pets Best

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10/10   Great Insurance, 10/31/2014

Reviewed By: Alan Bai, Recommend: Y

Great Insurance. I have Pets Best for years. Had a claim submitted for one of my cat, and got approved and received the money with few days. I just had another cat in ER few weeks ago. Got my money within a week.

Having Pet Insurance is great, so you never had to make the decision on putting your lovely pet down or spending thousand at animal hospital. I would just give the best to my pets.

I would totally recommend this Pets Best to pet owners.
Injury/Illness: bladder FLUTD   Breed: Mixed Breed cat
Claim Amount: over $1000   Age of Pet: 1 - 8
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10/10   Pet's Best is FANTASTIC!!, 10/28/2014

Reviewed By: K Nelson, Recommend: Y

My dog tore his ligament and required TPLO surgery. Pets Best had an incredibly easy claim filing process (scan bills and upload to website) and they direct deposited my reimbursement in about 10 days. If only health care for humans worked like this!!!!!
Injury/Illness: Torn knee ligament   Breed: Mixed Breed dog
Claim Amount: over $1000   Age of Pet: 1 - 8
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10/10   Wonderful people to work with, 10/24/2014

Reviewed By: Susie Boyd, Recommend: Y

I would never go any where else for my pets. The people are so easy to talk with about my pets. I would not change anything about the company, just keep up what you are doing. People make the company on how they treat the customers, and they are wonderful.
Injury/Illness: renal (kidney)   Breed: Schnauzer
Claim Amount: $100 - $500   Age of Pet: 1 - 8
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10/10   Pets Best is the Best, 10/14/2014

Reviewed By: Donna Rados, Recommend: Y

I am so grateful that I had Pets Best Insurance for the final 4 years of my senior cats lives. The claims process is easy and the response for payment is quick. They truly are a caring group - I received a sympathy card when my cats died. I recommend this insurance to every pet owner. When I'm ready for another pet I will definitely insure them with Pets Best again.
Injury/Illness: renal (kidney)   Breed: Domestic Mediumhair
Claim Amount: $100 - $500   Age of Pet: over 8 years
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1/10   Pets Worst, 10/14/2014

Reviewed By: Beth Mirsky, Recommend: N

Finally after 6 weeks, having to fax medical records in several times because they claimed they never received them, they paid outstanding claims from the beginning of September... I'm not sure if having them investigated by the Department of Insurance helped expedite the reimbursement;however I am happy they have been paid.... Anyone considering them should run... run.. run... far away... In the last year and a half (since I signed up) they have gone from #1 to #6.. That speaks volumes for me... there are many other good pet carriers out there... do not choose Pets Best.. If there was a 0 I'd give it to them...
Injury/Illness: Elbow Dysplasia   Breed: Newfoundland
Claim Amount: over $1000   Age of Pet: 1 - 8
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Most Helpful Reviews

10/10   I would recommend Pets Best,
As a veterinarian, I am asked to pick an insurance company to recommend. I liked the 80%/20% structure, the accident only option, and the fact that the person who designed the insurance had a lot of previous experience starting VPI. I took a policy out on my own very young border collie for several reasons. I wanted to see how fast they processed claims and I wanted to find out if I would be a… read more

Dr. Paige Garnett
10/10   Wonderful insurance,
I've had 4 claims over a 3 year period with Pets Best. It has been easy to file claims, and they have always covered the entire bill without question, minus my $75 deductible and 20% copay. Last year I got back the premium amount because of one foxtail-in-the-nose incident (ouch) and a concern that Hannah was losing weight, which necessitated blood tests. For the foxtail, I had to take Hannah to 2 different… read more

Judi, parent of a Mixed Breed
8/10   Worth Having,
This is the second time I have reviewed this company. I am excited to say that I have been pleased with some of the changes they have implemented. Initially I gave them a low score of 2. This was heavily influenced by claims processing time exceeding what was listed on their site. I also thought that I would not be doing business with them even a year later. So, what's changed mind? These things... I was… read more

10/10   Pets Best has come through each time,
I have all my dogs and cat on Pets Best Policies. Pets Best has always been there for my questions in customer service and have always paid out what they have explained they would pay out. About 7 months ago I had my largest breed dog get sick and the bill was way over $2500. Pets Best paid 80% of my vet bill. My veteriniarin also recommend Pets Best, so I know by experience that Pets Best truly is the… read more

V. Brown
10/10   Number one pet insurance company!!,
I have never been more pleased with a pet insurance company than I am with Pets Best. I previously had experience with VIP and they were not as efficient and their "fee schedule" was not reasonable. The claims I received from Pets Best have always been what they advertised...they pay 80%. I have referred many friends and family members to Pets Best with 100% confidence that they will be happy and feel… read more

Kelly Scott

Review Pets Best review policy

Review Title (if you could say it in one sentence, what would you say?)
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Would you recommend this company to other pet owners?
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Age (at the time of your claim):   Under a year   1 - 8   Over 8 years  
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ear problem eye problem skin problem
cancer gastritis/vomiting enteritis/diarrhea
bladder renal (kidney) thyroid
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