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Pets Best Insurance

2323 S Vista Avenue
Boise, ID 83709
phone: (888) 899-0402
claim form

Offers plans in 50 states and DC. Founded by veterinarian Jack Stephens, founder of VPI insurance. No age restrictions on enrolling pets; offers coverage from 70% to 100% reimbursement.
Customer Ratings
60 days 1 year Lifetime
Rating 8.1 8.8 8.7
Count 50 246 1251
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Reviews of Pets Best

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10/10   Outstanding service!, 8/15/2015

Reviewed By: Suzanne Hickman, Recommend: Y

Purchased pet insurance with many misgivings due to hearing several stories of poor service and poor or no payouts. Am I glad that I decided to go ahead and try for myself. Pets Best has been outstanding in taking care of my claim. They sent me emails letting me know the progress of my claim and when I had a question a customer rep called me personally ( and within a few hours of my email) to discuss the problem. My claim was paid in just a few days. I couldn't be more pleased. Excellent company in every area!
Injury/Illness: Broken tooth   Breed: Goldendoodle
Claim Amount: $500 - $1000   Age of Pet: 1 - 8
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10/10   Hassle Free Coverage; Compassionate Staff, 8/12/2015

Reviewed By: Judy Wagner, Recommend: Y

My mini schnauzer was diagnosed with a malignant melanoma in May 2014. He had 2 surgeries and multiple vet visits following the last surgery to monitor his lungs, tummy and heart to ensure that the cancer was not affecting his breathing or swallowing. My vets were great by keeping the cost of follow-up visits low but Pets Best very quickly covered up to the limits of my insurance all claims in a prompt manner. Finally, I was most surprised to learn that since my baby died due to the illness, my insurance also covered the cost of his cremation. Definitely recommend Pets Best (my vet also said that Pets Best was one of the most professional pet insurance companies.
Injury/Illness: cancer   Breed: Miniature Schnauzer
Claim Amount: $100 - $500   Age of Pet: over 8 years
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10/10   Pets Best is great, 8/6/2015

Reviewed By: Maxine, Recommend: Y

Very happy with their services.
East claim process and Quick payment
Injury/Illness: skin problem   Breed: Dachshund
Claim Amount: under $100   Age of Pet: 1 - 8
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10/10   Love PetsBest, 8/6/2015

Reviewed By: Dee Bogush, Recommend: Y

I love this company. They're very helpful on the phone, and they pay claims promptly and fairly.
Injury/Illness: thyroid   Breed: Mixed Breed cat
Claim Amount: $100 - $500   Age of Pet: over 8 years
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3/10   Good at first-now getting slow and expensive, 8/6/2015

Reviewed By: HG, Recommend: Y

I have had dogs insured with Pets Best for around 10 yr now.
At first their prices were reasonable and they would complete a claim withing 5-6 days.
Now it's taking 3 weeks and a phone call to get the last paid claim and their rates in the last two years have gone up by 50%.
This latest round of rate increases is unreasonable.
I'm looking around to move now.
I'm going to mark that I would recommend them only because they do pay up.
Injury/Illness: cancer   Breed: Weimaraner
Claim Amount: over $1000   Age of Pet: over 8 years
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Most Helpful Reviews

10/10   I would recommend Pets Best,
As a veterinarian, I am asked to pick an insurance company to recommend. I liked the 80%/20% structure, the accident only option, and the fact that the person who designed the insurance had a lot of previous experience starting VPI. I took a policy out on my own very young border collie for several reasons. I wanted to see how fast they processed claims and I wanted to find out if I would be a… read more

Reviewed By: Dr. Paige Garnett
10/10   Wonderful insurance,
I've had 4 claims over a 3 year period with Pets Best. It has been easy to file claims, and they have always covered the entire bill without question, minus my $75 deductible and 20% copay. Last year I got back the premium amount because of one foxtail-in-the-nose incident (ouch) and a concern that Hannah was losing weight, which necessitated blood tests. For the foxtail, I had to take Hannah to 2 different… read more

Reviewed By: Judi, parent of a Mixed Breed
8/10   Worth Having,
This is the second time I have reviewed this company. I am excited to say that I have been pleased with some of the changes they have implemented. Initially I gave them a low score of 2. This was heavily influenced by claims processing time exceeding what was listed on their site. I also thought that I would not be doing business with them even a year later. So, what's changed mind? These things... I was… read more

Reviewed By: RC
10/10   Pets Best has come through each time,
I have all my dogs and cat on Pets Best Policies. Pets Best has always been there for my questions in customer service and have always paid out what they have explained they would pay out. About 7 months ago I had my largest breed dog get sick and the bill was way over $2500. Pets Best paid 80% of my vet bill. My veteriniarin also recommend Pets Best, so I know by experience that Pets Best truly is the… read more

Reviewed By: V. Brown
10/10   Number one pet insurance company!!,
I have never been more pleased with a pet insurance company than I am with Pets Best. I previously had experience with VIP and they were not as efficient and their "fee schedule" was not reasonable. The claims I received from Pets Best have always been what they advertised...they pay 80%. I have referred many friends and family members to Pets Best with 100% confidence that they will be happy and feel… read more

Reviewed By: Kelly Scott

Review Pets Best review policy

Review Title (if you could say it in one sentence, what would you say?)
Your Review (tips)
DO tell us specifics about your pet's illness or injury
DO tell us whether you were happy with how your claim was handled

DON'T use profanity or personal insults
DON'T write in ALL CAPS
Overall Rating (1 - worst, 10 - best)    
Would you recommend this company to other pet owners?
Yes   No
Your Name

Tell us about your pet
Type: Dog     Cat
Age (at the time of your claim):   Under a year   1 - 8   Over 8 years  
Tell us about your claim
Type of illness or accident:
not sure
ear problem eye problem skin problem
cancer gastritis/vomiting enteritis/diarrhea
bladder renal (kidney) thyroid
Claim amount
Time taken to handle claim
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