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Pets Best Insurance

2323 S Vista Avenue
Boise, ID 83709
phone: (888) 899-0402
claim form

Offers plans in 50 states and DC. Founded by veterinarian Jack Stephens, founder of VPI insurance. No age restrictions on enrolling pets; offers coverage from 70% to 100% reimbursement.
Customer Ratings
60 days 1 year Lifetime
Rating 9.1 8.2 8.6
Count 27 272 1390
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Reviews of Pets Best

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9/10   No hassle reimbursement, 2/3/2016

Reviewed By: Rachel, Recommend: Y

Although claims are taking a week or so longer than the 5 day grace period to review, my gigantic claim for my cat was covered without hassle or fuss. I was worried there would be push back for such a large claim (~$4K) but aside from my receipts, nothing extra was asked of me and my claim was covered.
Injury/Illness: gastritis/vomiting   Breed: American Shorthair
Claim Amount: over $1000   Age of Pet: 1 - 8
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10/10   Excellent Service, 2/2/2016

Reviewed By: Michelle B, Recommend: Y

Wow Pets Best is the greatest, this is the first time using them and they were so fast and efficient with their service. I am so happy we made the investment for our puppy. I feel so at ease knowing you have them as our pet care service. Thank you!
Injury/Illness: Well Visits   Breed: Siberian Husky
Claim Amount: $100 - $500   Age of Pet: under a year
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10/10   Don't know what I would do without this insurance!, 1/31/2016

Reviewed By: Roberta Garrett, Recommend: Y

My Yorkie has previously had issues with pancreatitis and enteritis, but now suddenly losing weight. It's a helpless feeling to know expensive testing needs to be done when you don't have unlimited bank accounts. Pets Best Insurance has saved me again with this claim. I totally understand occasionally processing takes over the 5 days to get medical records! The updates letting me know each phase of processing her claim was great! I purchased this policy when she was just a baby and it has been the best investment in ensuring I am always able to get her the treatment she needs. The required forms and submitting claims is beyond simple and I highly recommend Pets Best after almost 9 years as a customer!
Injury/Illness: enteritis/diarrhea Pancreatitis   Breed: Yorkshire Terrier
Claim Amount: $500 - $1000   Age of Pet: over 8 years
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10/10   Reimbursements are prompt., 1/30/2016

Reviewed By: L. Doremus, Recommend: Y

My experience with Pets Best has always been excellent. They are very helpful with any questions I may have, and always prompt with reimbursements.
Injury/Illness: renal (kidney)   Breed: Tiffanie
Claim Amount: $100 - $500   Age of Pet: 1 - 8
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10/10   Thank you thank you thank you thank you!!!!!!!!, 1/29/2016

Reviewed By: Beth Richmond, Recommend: Y

My dear Italian Greyhound, Niles, was diagnosed with meningitis last week. It was a horrible ordeal for our whole family, especially for Niles who was in a great deal of pain. We have a top notch specialty hospital about 3 hours away, where the care is thorough, high tech, and not cheap. I was desperately concerned about the cost of the procedures necessary to diagnose Niles' problem, and if it hadn't been for my history of trust in the integrity of Pets Best, I might not have had the confidence to proceed. Without Pets Best Niles' story might have had a tragic ending. Thank you Pets Best!! You are the best!
Injury/Illness: Meningitis   Breed: Italian Greyhound
Claim Amount: over $1000   Age of Pet: 1 - 8
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Most Helpful Reviews

10/10   I would recommend Pets Best,
As a veterinarian, I am asked to pick an insurance company to recommend. I liked the 80%/20% structure, the accident only option, and the fact that the person who designed the insurance had a lot of previous experience starting VPI. I took a policy out on my own very young border collie for several reasons. I wanted to see how fast they processed claims and I wanted to find out if I would be a… read more

Reviewed By: Dr. Paige Garnett
10/10   Wonderful insurance,
I've had 4 claims over a 3 year period with Pets Best. It has been easy to file claims, and they have always covered the entire bill without question, minus my $75 deductible and 20% copay. Last year I got back the premium amount because of one foxtail-in-the-nose incident (ouch) and a concern that Hannah was losing weight, which necessitated blood tests. For the foxtail, I had to take Hannah to 2 different… read more

Reviewed By: Judi, parent of a Mixed Breed
8/10   Worth Having,
This is the second time I have reviewed this company. I am excited to say that I have been pleased with some of the changes they have implemented. Initially I gave them a low score of 2. This was heavily influenced by claims processing time exceeding what was listed on their site. I also thought that I would not be doing business with them even a year later. So, what's changed mind? These things... I was… read more

Reviewed By: RC
10/10   Pets Best has come through each time,
I have all my dogs and cat on Pets Best Policies. Pets Best has always been there for my questions in customer service and have always paid out what they have explained they would pay out. About 7 months ago I had my largest breed dog get sick and the bill was way over $2500. Pets Best paid 80% of my vet bill. My veteriniarin also recommend Pets Best, so I know by experience that Pets Best truly is the… read more

Reviewed By: V. Brown
10/10   Number one pet insurance company!!,
I have never been more pleased with a pet insurance company than I am with Pets Best. I previously had experience with VIP and they were not as efficient and their "fee schedule" was not reasonable. The claims I received from Pets Best have always been what they advertised...they pay 80%. I have referred many friends and family members to Pets Best with 100% confidence that they will be happy and feel… read more

Reviewed By: Kelly Scott

Review Pets Best review policy

Review Title (if you could say it in one sentence, what would you say?)
Your Review (tips)
DO tell us specifics about your pet's illness or injury
DO tell us whether you were happy with how your claim was handled

DON'T use profanity or personal insults
DON'T write in ALL CAPS
Overall Rating (1 - worst, 10 - best)    
Would you recommend this company to other pet owners?
Yes   No
Your Name

Tell us about your pet
Type: Dog     Cat
Age (at the time of your claim):   Under a year   1 - 8   Over 8 years  
Tell us about your claim
Type of illness or accident:
not sure
ear problem eye problem skin problem
cancer gastritis/vomiting enteritis/diarrhea
bladder renal (kidney) thyroid
Claim amount
Time taken to handle claim
Verify that you are a customer
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