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Pets Best Insurance


2323 S Vista Avenue
Boise, ID 83709
phone: (888) 899-0402
website: http://www.petsbest.com
claim form

Offers plans in 50 states and DC. Founded by veterinarian Jack Stephens, founder of VPI insurance. No age restrictions on enrolling pets; offers coverage from 70% to 100% reimbursement.
Customer Ratings
60 days 1 year Lifetime
Rating 10.0 9.2 8.7
Count 19 185 980
add your rating

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Reviews of Pets Best

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10/10   Best Experiance Ever!, 8/30/2014

Reviewed By: Bridget, Recommend: Y

We got Remmi when she was 2 months old (April 2013) a few months after our older bullmastiff had ACL surgery, which we didn't have insurance for. I researched numerous pet insurance companies and kept coming back to Pets Best. November 2013 we decided to sign up. Then to find out in January 2014 she has luxating patellas (yes both knees). February she had surgery on her left knee and the right one just this past July. We haven't been denied any reimbursement that we've submitted. Anytime I contact the team they have been the most pleasant, knowledgable and helpful group to work with. Simply amazing - thank you Pets Best!
Injury/Illness: Luxating Patellas   Breed: Bullmastiff
Claim Amount: over $1000   Age of Pet: 1 - 8
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10/10   Pets Best is the best, 8/27/2014

Reviewed By: MICHELE FERRIER, Recommend: Y

Pets Best is the Best Pet insurance because of the following:

offers many different policies to meet your needs
Easy to file claims
Fastest in the industry to pay claims
Saved my life and bank account when my little dog had two life threatening illnesses in two years.
THEY ARE THE BEST1
Injury/Illness: Gallblader surgery/ poisoning leading to Kidney problems   Breed: Yorkshire Terrier
Claim Amount: over $1000   Age of Pet: 1 - 8
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10/10   No comparison!, 8/25/2014

Reviewed By: Kathy, Recommend: Y

Thank you. Pets Best is simply "the Best." We currently have three dogs covered and Pets Best pays exactly as agreed. As a pet owner, it is wonderful to make a health care decision withouth having to consider the economic aspect.
Injury/Illness: back   Breed: Schnauzer
Claim Amount: $100 - $500   Age of Pet: 1 - 8
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10/10   The Best for Your Pet!, 8/21/2014

Reviewed By: Sheila, Recommend: Y

From the moment I needed Pet's Best Insurance for my puppy they were there for me and payment on my claim was immediate. I would highly recommend Pets Best to anyone thinking of getting their pet insurance. Thank you "PET's BEST"…your name says it all.
Injury/Illness: Luxating Patella   Breed: Cocker Spaniel
Claim Amount: over $1000   Age of Pet: under a year
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10/10   This is the best., 8/8/2014

Reviewed By: MaryAnn, Recommend: Y

Had Munchkins Dental work done, Plus her blood work
I was pleased how fast that Pets Best paid on her claim

They are the best!!!

MaryAnn
Injury/Illness: Teeth cleaning   Breed: Mixed Breed dog
Claim Amount: $100 - $500   Age of Pet: 1 - 8
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Most Helpful Reviews


10/10   I would recommend Pets Best,
As a veterinarian, I am asked to pick an insurance company to recommend. I liked the 80%/20% structure, the accident only option, and the fact that the person who designed the insurance had a lot of previous experience starting VPI. I took a policy out on my own very young border collie for several reasons. I wanted to see how fast they processed claims and I wanted to find out if I would be a… read more

Dr. Paige Garnett
 
10/10   Wonderful insurance,
I've had 4 claims over a 3 year period with Pets Best. It has been easy to file claims, and they have always covered the entire bill without question, minus my $75 deductible and 20% copay. Last year I got back the premium amount because of one foxtail-in-the-nose incident (ouch) and a concern that Hannah was losing weight, which necessitated blood tests. For the foxtail, I had to take Hannah to 2 different… read more

Judi, parent of a Mixed Breed
 
8/10   Worth Having,
This is the second time I have reviewed this company. I am excited to say that I have been pleased with some of the changes they have implemented. Initially I gave them a low score of 2. This was heavily influenced by claims processing time exceeding what was listed on their site. I also thought that I would not be doing business with them even a year later. So, what's changed mind? These things... I was… read more

RC
 
10/10   Pets Best has come through each time,
I have all my dogs and cat on Pets Best Policies. Pets Best has always been there for my questions in customer service and have always paid out what they have explained they would pay out. About 7 months ago I had my largest breed dog get sick and the bill was way over $2500. Pets Best paid 80% of my vet bill. My veteriniarin also recommend Pets Best, so I know by experience that Pets Best truly is the… read more

V. Brown
 
10/10   Number one pet insurance company!!,
I have never been more pleased with a pet insurance company than I am with Pets Best. I previously had experience with VIP and they were not as efficient and their "fee schedule" was not reasonable. The claims I received from Pets Best have always been what they advertised...they pay 80%. I have referred many friends and family members to Pets Best with 100% confidence that they will be happy and feel… read more

Kelly Scott
 


Review Pets Best review policy

Review Title (if you could say it in one sentence, what would you say?)
Your Review (tips)
DO tell us specifics about your pet's illness or injury
DO tell us whether you were happy with how your claim was handled

DON'T use profanity or personal insults
DON'T write in ALL CAPS
Overall Rating (1 - worst, 10 - best)    
Would you recommend this company to other pet owners?
Yes   No
Your Name
State/Province

Tell us about your pet
Type: Dog     Cat
Breed:  
Age (at the time of your claim):   Under a year   1 - 8   Over 8 years  
 
Tell us about your claim
Type of illness or accident:
not sure
ear problem eye problem skin problem
cancer gastritis/vomiting enteritis/diarrhea
bladder renal (kidney) thyroid
other:
Claim amount
Time taken to handle claim
 
Verify that you are a customer
I certify that I am (or was) a customer of this pet insurance company and that I have not been offered a reward, financial or otherwise, by the insurer for writing this review.
 

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