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Pets Best Insurance


2323 S Vista Avenue
Boise, ID 83709
phone: (888) 899-0402
website: http://www.petsbest.com
claim form

Offers plans in 50 states and DC. Founded by veterinarian Jack Stephens, founder of VPI insurance. No age restrictions on enrolling pets; offers coverage from 70% to 100% reimbursement.
Customer Ratings
60 days 1 year Lifetime
Rating 8.9 9.1 8.7
Count 16 196 1019
add your rating

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Reviews of Pets Best

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10/10   Pets Best is the Best, 10/14/2014

Reviewed By: Donna Rados, Recommend: Y

I am so grateful that I had Pets Best Insurance for the final 4 years of my senior cats lives. The claims process is easy and the response for payment is quick. They truly are a caring group - I received a sympathy card when my cats died. I recommend this insurance to every pet owner. When I'm ready for another pet I will definitely insure them with Pets Best again.
Injury/Illness: renal (kidney)   Breed: Domestic Mediumhair
Claim Amount: $100 - $500   Age of Pet: over 8 years
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1/10   Pets Worst, 10/14/2014

Reviewed By: Beth Mirsky, Recommend: N

Finally after 6 weeks, having to fax medical records in several times because they claimed they never received them, they paid outstanding claims from the beginning of September... I'm not sure if having them investigated by the Department of Insurance helped expedite the reimbursement;however I am happy they have been paid.... Anyone considering them should run... run.. run... far away... In the last year and a half (since I signed up) they have gone from #1 to #6.. That speaks volumes for me... there are many other good pet carriers out there... do not choose Pets Best.. If there was a 0 I'd give it to them...
Injury/Illness: Elbow Dysplasia   Breed: Newfoundland
Claim Amount: over $1000   Age of Pet: 1 - 8
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10/10   very satisfied with pets best insurance, 10/12/2014

Reviewed By: norma be;;, Recommend: Y

as always pets best insurance makes it easy and quick to file claims..They have always been responsive to questions or claims submitted to them. Coverage is clearly covered in their explanations and their reps are pleasant to speack with.
Injury/Illness: toxicity   Breed: Maltese
Claim Amount: over $1000   Age of Pet: 1 - 8
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10/10   Reliable, Fast and Easy...., 9/30/2014

Reviewed By: Jill Ogan, Recommend: Y

Pets Best is amazing. I have been with them since 2011. Quick to submit a claim, nice friendly people on the phone. I have recommended them to all my friends!
Injury/Illness: cancer   Breed: Shih Tzu
Claim Amount: $100 - $500   Age of Pet: 1 - 8
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10/10   very happy with your response, 9/23/2014

Reviewed By: Karen Linhart, Recommend: Y

This is my second claim and hey both have been handled very promptly as well as the kindness and patience with a phone call.
Injury/Illness: skin problem enlarged lymph nodes   Breed: Shih Tzu
Claim Amount: under $100   Age of Pet: 1 - 8
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Most Helpful Reviews


10/10   I would recommend Pets Best,
As a veterinarian, I am asked to pick an insurance company to recommend. I liked the 80%/20% structure, the accident only option, and the fact that the person who designed the insurance had a lot of previous experience starting VPI. I took a policy out on my own very young border collie for several reasons. I wanted to see how fast they processed claims and I wanted to find out if I would be a… read more

Dr. Paige Garnett
 
10/10   Wonderful insurance,
I've had 4 claims over a 3 year period with Pets Best. It has been easy to file claims, and they have always covered the entire bill without question, minus my $75 deductible and 20% copay. Last year I got back the premium amount because of one foxtail-in-the-nose incident (ouch) and a concern that Hannah was losing weight, which necessitated blood tests. For the foxtail, I had to take Hannah to 2 different… read more

Judi, parent of a Mixed Breed
 
8/10   Worth Having,
This is the second time I have reviewed this company. I am excited to say that I have been pleased with some of the changes they have implemented. Initially I gave them a low score of 2. This was heavily influenced by claims processing time exceeding what was listed on their site. I also thought that I would not be doing business with them even a year later. So, what's changed mind? These things... I was… read more

RC
 
10/10   Pets Best has come through each time,
I have all my dogs and cat on Pets Best Policies. Pets Best has always been there for my questions in customer service and have always paid out what they have explained they would pay out. About 7 months ago I had my largest breed dog get sick and the bill was way over $2500. Pets Best paid 80% of my vet bill. My veteriniarin also recommend Pets Best, so I know by experience that Pets Best truly is the… read more

V. Brown
 
10/10   Number one pet insurance company!!,
I have never been more pleased with a pet insurance company than I am with Pets Best. I previously had experience with VIP and they were not as efficient and their "fee schedule" was not reasonable. The claims I received from Pets Best have always been what they advertised...they pay 80%. I have referred many friends and family members to Pets Best with 100% confidence that they will be happy and feel… read more

Kelly Scott
 


Review Pets Best review policy

Review Title (if you could say it in one sentence, what would you say?)
Your Review (tips)
DO tell us specifics about your pet's illness or injury
DO tell us whether you were happy with how your claim was handled

DON'T use profanity or personal insults
DON'T write in ALL CAPS
Overall Rating (1 - worst, 10 - best)    
Would you recommend this company to other pet owners?
Yes   No
Your Name
State/Province

Tell us about your pet
Type: Dog     Cat
Breed:  
Age (at the time of your claim):   Under a year   1 - 8   Over 8 years  
 
Tell us about your claim
Type of illness or accident:
not sure
ear problem eye problem skin problem
cancer gastritis/vomiting enteritis/diarrhea
bladder renal (kidney) thyroid
other:
Claim amount
Time taken to handle claim
 
Verify that you are a customer
I certify that I am (or was) a customer of this pet insurance company and that I have not been offered a reward, financial or otherwise, by the insurer for writing this review.
 

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