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Pets Best Insurance

2323 S Vista Avenue
Boise, ID 83709
phone: (888) 899-0402
claim form

Offers plans in 50 states and DC. Founded by veterinarian Jack Stephens, founder of VPI insurance. No age restrictions on enrolling pets; offers coverage from 70% to 100% reimbursement.
Customer Ratings
60 days 1 year Lifetime
Rating 9.1 9.1 8.7
Count 66 249 1114
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Reviews of Pets Best

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10/10   You guys ROCK!, 1/29/2015

Reviewed By: Megan Andreozzi (Andrew Harris), Recommend: Y

Thank you for being so easy to work with and so prompt, we REALLY appreciate the work that you do.
Injury/Illness: Respirtory   Breed: Mixed Breed cat
Claim Amount: $100 - $500   Age of Pet: over 8 years
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10/10   The Best, 1/29/2015

Reviewed By: Courtney Ashton Smith, Recommend: Y

I have been with Pets Best for years now and I can't tell you how wonderful this insurance company is. All my claims have been handled, very quickly and efficiently.
Injury/Illness: heart   Breed: Domestic Shorthair
Claim Amount: $100 - $500   Age of Pet: over 8 years
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10/10   Amazing Service, 1/28/2015

Reviewed By: Rob K, Recommend: Y

The process from submitting my claim to getting an EOB (Explanation of Benefits) to receiving my check was amazingly fast and professional. It all took under 5 days, okay maybe a week. Thank you Pets Best, you're the BEST!
Injury/Illness: Joint inflammation   Breed: Labradoodle
Claim Amount: $100 - $500   Age of Pet: 1 - 8
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4/10   Here we go again...Premium increases, 1/28/2015

Reviewed By: Sarah, Recommend: N

There are a lot of things I like about Pets Best. They really have a great turn around time and great customer service. However, now my premiums are going up signficantly (last year was 50% and this year an average of 44%). I am told it has to do with location, breed, and vet price increases. I am mightly disappointed in them. I know they have had new underwriters, but it's not fair to push such huge premium increases on your customers.

In regards to my one and only claim for this particular pet, the claim was processed in two days. For that, I'm very impressed. However, they won't cover giardia tests because it's has parasites that be prevented. Not true anymore. There used a vaccine but it proven to be inneffective so the American Veterinary Assocation removed it from their list of recommended vaccines. It doesn't work. I have a pet covered over another insurance and they told me they do cover giardia because there is no vaccine that can prevent it from happening.

My overall feelings are mixed on this company. I cannot in good conscience place my new pets under them. But when it comes to calling them and having claims processing, they are extremely fast. They typically don't question anything either.
Injury/Illness: colitis   Breed: Beagle
Claim Amount: $100 - $500   Age of Pet: over 8 years
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10/10   Life savers! Happy to be covered by Pets Best!, 1/28/2015

Reviewed By: Marcy Edwards, Recommend: Y

For many years now, I am so grateful to have Pets Best Insurance. I have submitted a few claims and they are always so responsive and fair. My pets are family and I adore them. I am happy to be able to properly care for them when they are in distress. Thank you for the way you handle the situations, as I am usually stressed to the max. It is a REALLY good feeling to know I am covered in this area.
Injury/Illness: gastritis/vomiting   Breed: Pomeranian
Claim Amount: over $1000   Age of Pet: 1 - 8
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Most Helpful Reviews

10/10   I would recommend Pets Best,
As a veterinarian, I am asked to pick an insurance company to recommend. I liked the 80%/20% structure, the accident only option, and the fact that the person who designed the insurance had a lot of previous experience starting VPI. I took a policy out on my own very young border collie for several reasons. I wanted to see how fast they processed claims and I wanted to find out if I would be a… read more

Dr. Paige Garnett
10/10   Wonderful insurance,
I've had 4 claims over a 3 year period with Pets Best. It has been easy to file claims, and they have always covered the entire bill without question, minus my $75 deductible and 20% copay. Last year I got back the premium amount because of one foxtail-in-the-nose incident (ouch) and a concern that Hannah was losing weight, which necessitated blood tests. For the foxtail, I had to take Hannah to 2 different… read more

Judi, parent of a Mixed Breed
8/10   Worth Having,
This is the second time I have reviewed this company. I am excited to say that I have been pleased with some of the changes they have implemented. Initially I gave them a low score of 2. This was heavily influenced by claims processing time exceeding what was listed on their site. I also thought that I would not be doing business with them even a year later. So, what's changed mind? These things... I was… read more

10/10   Pets Best has come through each time,
I have all my dogs and cat on Pets Best Policies. Pets Best has always been there for my questions in customer service and have always paid out what they have explained they would pay out. About 7 months ago I had my largest breed dog get sick and the bill was way over $2500. Pets Best paid 80% of my vet bill. My veteriniarin also recommend Pets Best, so I know by experience that Pets Best truly is the… read more

V. Brown
10/10   Number one pet insurance company!!,
I have never been more pleased with a pet insurance company than I am with Pets Best. I previously had experience with VIP and they were not as efficient and their "fee schedule" was not reasonable. The claims I received from Pets Best have always been what they advertised...they pay 80%. I have referred many friends and family members to Pets Best with 100% confidence that they will be happy and feel… read more

Kelly Scott

Review Pets Best review policy

Review Title (if you could say it in one sentence, what would you say?)
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DON'T use profanity or personal insults
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Age (at the time of your claim):   Under a year   1 - 8   Over 8 years  
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ear problem eye problem skin problem
cancer gastritis/vomiting enteritis/diarrhea
bladder renal (kidney) thyroid
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Time taken to handle claim
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