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Pets Best Insurance

2323 S Vista Avenue
Boise, ID 83709
phone: (888) 899-0402
claim form

Offers plans in 50 states and DC. Founded by veterinarian Jack Stephens, founder of VPI insurance. No age restrictions on enrolling pets; offers coverage from 70% to 100% reimbursement.
Customer Ratings
60 days 1 year Lifetime
Rating 9.1 8.2 8.6
Count 8 264 1468
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Reviews of Pets Best

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9/10   Cotton Was Given a Better Life, 6/4/2016

Reviewed By: Karen C, Recommend: Y

I adopted Cotton after she was rescued from a puppy mill. Her exact age was never known, but I had a feeling that she might eventually have some health issues so I decided to get pet insurance. Cotton was fine the first couple of years, but later developed several issues. She was finally diagnosed with Diabetes Insipidus, had spinal issues, and, at one point, had pancreatitis and was hospitalized for a week. My vet believed that she was probably several years older than initially thought. After spending 5 loving years with me, in April, 2016, her back legs suddenly became paralyzed. Cotton spent three days in specialized vet services until I brought her home. Her little body finally gave out and she was sent across the Rainbow Bridge. I could never have afforded her extensive care without the support of Pets Best. Thank you so very much.
Injury/Illness: Diabetes Insipidus, Spinal Issues, End of Life   Breed: Miniature Schnauzer
Claim Amount: over $1000   Age of Pet: over 8 years
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10/10   The Best for My Pet!, 6/4/2016

Reviewed By: Sue S., Recommend: Y

Pets Best is THE insurance to get for your pet! We have had a policy since our girl was a year old. Processing claims is so easy...just fill in the form, attach your bills, and hit send. In less than a week the claim is processed and your reimbursement directly deposited. We worry enough about our babies when they're ill or have an accident. It's comforting to know we don't need to worry about recovering medical bills. They cover breed specific issues not usually covered by other companies. And they are always friendly, knowledgable and compassionate when you need to call for info.
Injury/Illness: Inability to stand/heart valve degeneration   Breed: King Charles Spaniel
Claim Amount: $500 - $1000   Age of Pet: over 8 years
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9/10   Quick Claim Process, 6/3/2016

Reviewed By: Luna H., Recommend: Y

I took my dog in because she was dehydrated and not eating or drinking. I submitted the invoice on Tuesday and got an email Thursday letting me know my claim had been processed and I would be getting reimbursed. This was much faster than the first time I submitted a claim, which took nearly three weeks to process. However, Pets Best was very responsive and the customer service folks did a good job explaining why it was taking so long. The claims process is also very easy.
Injury/Illness: pancreatitis   Breed: Skye Terrier
Claim Amount: $500 - $1000   Age of Pet: 1 - 8
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10/10   Amazing .., 5/28/2016

Reviewed By: Heather Petty, Recommend: Y

We have 5 dogs with you all for last 7 years . Live on large ranch style environment an you all have been life savers when need help !!
Injury/Illness: Potential urinary issues   Breed: Rottweiler
Claim Amount: $500 - $1000   Age of Pet: 1 - 8
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10/10   Excellent Company - Great employees., 5/11/2016

Reviewed By: Thomas Roque, Recommend: Y

I have had Pets Best Coverage for approximate.y 1 year and my experience has been excellent. Because of claims I submitted I was in contact with your representatives on numerous occasions regarding the paperwork. THey have been professional , extremely courteous and helpful. They stayed in contact with me throughout,both via telephonically and email in a timely manner.. I can't say enough about the excellent service I have received. I would recommend Pets Best without any reservation. Your Customer service is the best.
Injury/Illness: enteritis/diarrhea thyroid   Breed: Golden Retriever
Claim Amount: $500 - $1000   Age of Pet: 1 - 8
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Most Helpful Reviews

10/10   I would recommend Pets Best,
As a veterinarian, I am asked to pick an insurance company to recommend. I liked the 80%/20% structure, the accident only option, and the fact that the person who designed the insurance had a lot of previous experience starting VPI. I took a policy out on my own very young border collie for several reasons. I wanted to see how fast they processed claims and I wanted to find out if I would be a… read more

Reviewed By: Dr. Paige Garnett
10/10   Wonderful insurance,
I've had 4 claims over a 3 year period with Pets Best. It has been easy to file claims, and they have always covered the entire bill without question, minus my $75 deductible and 20% copay. Last year I got back the premium amount because of one foxtail-in-the-nose incident (ouch) and a concern that Hannah was losing weight, which necessitated blood tests. For the foxtail, I had to take Hannah to 2 different… read more

Reviewed By: Judi, parent of a Mixed Breed
8/10   Worth Having,
This is the second time I have reviewed this company. I am excited to say that I have been pleased with some of the changes they have implemented. Initially I gave them a low score of 2. This was heavily influenced by claims processing time exceeding what was listed on their site. I also thought that I would not be doing business with them even a year later. So, what's changed mind? These things... I was… read more

Reviewed By: RC
10/10   Pets Best has come through each time,
I have all my dogs and cat on Pets Best Policies. Pets Best has always been there for my questions in customer service and have always paid out what they have explained they would pay out. About 7 months ago I had my largest breed dog get sick and the bill was way over $2500. Pets Best paid 80% of my vet bill. My veteriniarin also recommend Pets Best, so I know by experience that Pets Best truly is the… read more

Reviewed By: V. Brown
10/10   Number one pet insurance company!!,
I have never been more pleased with a pet insurance company than I am with Pets Best. I previously had experience with VIP and they were not as efficient and their "fee schedule" was not reasonable. The claims I received from Pets Best have always been what they advertised...they pay 80%. I have referred many friends and family members to Pets Best with 100% confidence that they will be happy and feel… read more

Reviewed By: Kelly Scott

Review Pets Best review policy

Review Title (if you could say it in one sentence, what would you say?)
Your Review (tips)
DO tell us specifics about your pet's illness or injury
DO tell us whether you were happy with how your claim was handled

DON'T use profanity or personal insults
DON'T write in ALL CAPS
Overall Rating (1 - worst, 10 - best)    
Would you recommend this company to other pet owners?
Yes   No
Your Name

Tell us about your pet
Type: Dog     Cat
Age (at the time of your claim):   Under a year   1 - 8   Over 8 years  
Tell us about your claim
Type of illness or accident:
not sure
ear problem eye problem skin problem
cancer gastritis/vomiting enteritis/diarrhea
bladder renal (kidney) thyroid
Claim amount
Time taken to handle claim
Verify that you are a customer
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