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Pets Best Insurance

2323 S Vista Avenue
Boise, ID 83709
phone: (888) 899-0402
claim form

Offers plans in 50 states and DC. Founded by veterinarian Jack Stephens, founder of VPI insurance. No age restrictions on enrolling pets; offers coverage from 70% to 100% reimbursement.
Customer Ratings
60 days 1 year Lifetime
Rating 9.8 9.1 8.7
Count 12 216 1173
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Reviews of Pets Best

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10/10   I tell complete strangers about Pets Best!, 6/17/2015

Reviewed By: Sally Brecht, Recommend: Y

I HAVE THE HIGHEST REGARD FOR PETS BEST. Claims are paid promptly and as expected. Pets Best has seen my German Shepherds through cruciate ligament surgeries, post operative paralysis and MRI, physical therapy, toe amputation, removal of half a thyroid and bladder stones as well as the latest problem, pyoderma. I would not be without pet insurance and (given experience with another pet insurer) I would only trust Pets Best to provide it. I stop complete strangers with dogs to tell them about Pets Best. With help of Pets Best, my dogs have had quality lives as long as 13.5 yo, very old for a GSD!
Injury/Illness: skin problem   Breed: German Shepherd
Claim Amount: $500 - $1000   Age of Pet: over 8 years
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10/10   Pets Best is the best!, 6/16/2015

Reviewed By: Lola, Recommend: Y

Lola was a very healthy and happy dog until her later years.
Pets Best helped me with some very expensive tests and meds. I never had any problems with claims, and would like to say thank you for helping me with her medical bills toward the last years of her life, and her death, I was pleasantly surprised when I was told to submit the bill for her cremation and it was covered.
Injury/Illness: skin problem collapsing trachea, enlarged heart and siezures   Breed: Maltese
Claim Amount: $500 - $1000   Age of Pet: over 8 years
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10/10   Fast Payment, 6/16/2015

Reviewed By: Pepper Sipe, Recommend: Y

So far since they updated their policies they are great.
They pay me back usually with 24 hours. This can matter a great deal when a person has an older dog with multiple issues. As our vet does not accept the credit cards for our dog. So it prevent us having to change vets. I imagine for some people it is very helpful. Often in my experience companies can delay paying on the last day possible.
Injury/Illness: heart condition, murmur   Breed: Pomeranian
Claim Amount: $100 - $500   Age of Pet: over 8 years
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10/10   Help for Old Chloe, 6/11/2015

Reviewed By: Sunny Elliott, Recommend: Y

Chloe did well with her first cancer surgery, but the 14 year old was soon Dx with leukemia, lymphoma and kidney failure. Unfortunately, she did not survive this second strike since she was already weak and old. But Pets Best was there through it all and helped me tremendously. My other dog is insured with Pets Best and I sincerely recommend them to all dog lovers!
Injury/Illness: cancer renal (kidney) leukemia   Breed: Mixed Breed dog
Claim Amount: over $1000   Age of Pet: over 8 years
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9/10   Easy Peasy, 6/11/2015

Reviewed By: Lindsay Ferris Martin, Recommend: Y

This was so much easier than I thought it would be!
I'm so thankful for such an helpful company.
Injury/Illness: Check-up   Breed: Shih Tzu
Claim Amount: $100 - $500   Age of Pet: 1 - 8
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Most Helpful Reviews

10/10   I would recommend Pets Best,
As a veterinarian, I am asked to pick an insurance company to recommend. I liked the 80%/20% structure, the accident only option, and the fact that the person who designed the insurance had a lot of previous experience starting VPI. I took a policy out on my own very young border collie for several reasons. I wanted to see how fast they processed claims and I wanted to find out if I would be a… read more

Reviewed By: Dr. Paige Garnett
10/10   Wonderful insurance,
I've had 4 claims over a 3 year period with Pets Best. It has been easy to file claims, and they have always covered the entire bill without question, minus my $75 deductible and 20% copay. Last year I got back the premium amount because of one foxtail-in-the-nose incident (ouch) and a concern that Hannah was losing weight, which necessitated blood tests. For the foxtail, I had to take Hannah to 2 different… read more

Reviewed By: Judi, parent of a Mixed Breed
8/10   Worth Having,
This is the second time I have reviewed this company. I am excited to say that I have been pleased with some of the changes they have implemented. Initially I gave them a low score of 2. This was heavily influenced by claims processing time exceeding what was listed on their site. I also thought that I would not be doing business with them even a year later. So, what's changed mind? These things... I was… read more

Reviewed By: RC
10/10   Pets Best has come through each time,
I have all my dogs and cat on Pets Best Policies. Pets Best has always been there for my questions in customer service and have always paid out what they have explained they would pay out. About 7 months ago I had my largest breed dog get sick and the bill was way over $2500. Pets Best paid 80% of my vet bill. My veteriniarin also recommend Pets Best, so I know by experience that Pets Best truly is the… read more

Reviewed By: V. Brown
10/10   Number one pet insurance company!!,
I have never been more pleased with a pet insurance company than I am with Pets Best. I previously had experience with VIP and they were not as efficient and their "fee schedule" was not reasonable. The claims I received from Pets Best have always been what they advertised...they pay 80%. I have referred many friends and family members to Pets Best with 100% confidence that they will be happy and feel… read more

Reviewed By: Kelly Scott

Review Pets Best review policy

Review Title (if you could say it in one sentence, what would you say?)
Your Review (tips)
DO tell us specifics about your pet's illness or injury
DO tell us whether you were happy with how your claim was handled

DON'T use profanity or personal insults
DON'T write in ALL CAPS
Overall Rating (1 - worst, 10 - best)    
Would you recommend this company to other pet owners?
Yes   No
Your Name

Tell us about your pet
Type: Dog     Cat
Age (at the time of your claim):   Under a year   1 - 8   Over 8 years  
Tell us about your claim
Type of illness or accident:
not sure
ear problem eye problem skin problem
cancer gastritis/vomiting enteritis/diarrhea
bladder renal (kidney) thyroid
Claim amount
Time taken to handle claim
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