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3805 West Chester Pike, suite 240
Newton Square, PA 19113
phone: (866) 467-3875

Petplan is the world's largest pet insurance provider, available in every state and the District of Columbia. Petplan policies include full coverage for all hereditary conditions with no dollar or time limits per condition.
Customer Ratings
60 days 1 year Lifetime
Rating 9.3 9.0 9.2
Count 18 268 2277
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Reviews of PetPlan

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10/10   Thank goodness for Petplan!, 12/18/2014

Reviewed By: Vivian Badalamenti, Recommend: Y

Petplan has not disappointed me, they have fulfilled their promises and made it so much easier for me when it comes to caring for my Irish Setter boy who has had medical issues.

I had a different insurance some years back that only paid out well on things that would be considered a 'one off', they didn't pay out well for life long illnesses, so I was happy when Petplan came to the States. I first heard of Petplan from a friend in England who had it for her Golden..back then we couldn't get it here.

Thanks Petplan for making yourself available to us.
Injury/Illness: medication   Breed: Irish Setter
Claim Amount: under $100   Age of Pet: 1 - 8
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10/10   Max and the Tennis Ball, 12/9/2014

Reviewed By: Roger, Recommend: Y

PetPlan has been a first class, responsive, timely and customer focused insurance company. They continually communicated updates and paid our claim very quickly without question or hassle
Injury/Illness: Max swallowed a tennis ball and required an emergent procedure for removal   Breed: Rhodesian Ridgeback
Claim Amount: over $1000   Age of Pet: 1 - 8
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10/10   So happy with Petplan, 12/7/2014

Reviewed By: Matt, Recommend: Y

My dog, Hugo, was out running in the park with one of his friends having a good time when he took a quick turn and ran into a tree. He ended up cutting open his side quite severely, leaving a 2-foot long gash in his side that required immediate surgery to repair. He underwent 4 more surgeries following that initial problem over a 2 month period. This was very stressful for us and difficult for Hugo.

Our veterinary bills built up during this period and I was so happy to know Petplan was standing behind us. They covered all of the procedures, as promised, and removed this one bit of stress from an already difficult situation.

I've always wondered if pet insurance is worth it, but after this experience, I now know it is and Petplan is the best company out there. Thank you!
Injury/Illness: Accident   Breed: Great Dane
Claim Amount: over $1000   Age of Pet: 1 - 8
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10/10   Very Satisfied, 11/28/2014

Reviewed By: steve , Recommend: Y

I purchased pet plan for my German Shepherd puppy 3 years ago with my primary thought being “insurance” for potential hip dysplasia and after my research I found that Petplan had one of the best reputations for covering this type of condition. Well in the last 6 months and after extensive Dental repair and a recent ACL surgery Pet plan has given me checks totaling over $5000. Their preapproval program has been simple to submit and has helped to quickly alleviate the financial stress that has come from these procedures. Submitting claim paperwork has been seamless and the refund checks have come within two weeks. I certainly went with the right insurance Company for my pet and I tell everyone and anyone that will listen how great Petplan is.... My Dog is everything to me and the peace of mind that I have in knowing that Petplan is behind us helps me to sleep at night.
Injury/Illness: ACL/Dental work   Breed: German Shepherd
Claim Amount: over $1000   Age of Pet: 1 - 8
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10/10   Great Job - again !, 11/21/2014

Reviewed By: Gary Willoughby, Recommend: Y

Farley recently had surgery to remove a couple of growths ( which happily proved to be benign). As usual PetPlan was quick and fair in paying the claim!
Injury/Illness: removal of growths   Breed: Labradoodle
Claim Amount: $500 - $1000   Age of Pet: 1 - 8
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Most Helpful Reviews

10/10   Delivered as promised, easy, fast, polite,
$3,800 reimbursement paid in just 2 weeks from our claim submission, on a $250 Silver plan ($200 deductible), for ACL surgery (TTA) on our dog's second hind knee, which some/many (most?) other pet insurance plans won't cover if the other leg has been previously repaired. 'Nuff said? Actually, it's not, here's more: - Very helpful customer service when I called in last fall to inquire and… read more

Keith Laepple, parent of a Mixed Breed
9/10   Go Pet Plan is good dog far,
September 2009 I submitted a claim for my 9 month old dog who was attacked by another dog. After submitting the claim it took them 2 wks. to add it to their system (a little slow if you ask me.) I had to call them and move it along. Their call system is decent. I had to call again and there was a delay but ultimately they paid the $550 bill. I only had a $50 deductible. I sent in another claim this month… read more

Magda T., parent of a Chihuahua
8/10   Who knew our puppy would turn out to be so ill?,
Who knew that our rescue puppy "Libby" (who is so precious to us) would turn out to be such an ill little thing? In the 18 months she has blessed this earth so far, she has had Demadectic Mange, Pneumonia (twice), and recently Pancreatitus. I’ve had Petplan Insurance for about 10 years when I lived in the UK, for my dogs and it was invaluable, really! In fact it’s the only insurance I use on a regular… read more

Clair - A Loyal Petplan Customer
8/10   CCL surgery for our 1 1/2 year old dog,
Willie is a 2 year old lab/boxer mix. When he turned a year old, I decided to get insurance for him because I figured he would hurt himself running/chasing/and playing with other dogs since he doesn't seem to care much for his well being. PetPlan had pretty good rates for him, so I chose them. 6 months later, he tore his CCL while catching a frisbee. I was worried that PetPlan would not cover this injury… read more

10/10   Fabulous Customer Service!!!,
I can't recommend PetPlan USA enough! I am a first-time dog owner of an adorable Cavalier King Charles Spaniel. Before we purchased Brooklyn, I did a lot of research on insurance companies as I had read that with toy breeds there can be congenital defects. My husband thought I was crazy to spend money on pet insurance. Well, as luck would have it, within less than a year, I was told by my vet that… read more

Heidi Eckard

Review PetPlan review policy

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DO tell us whether you were happy with how your claim was handled

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Age (at the time of your claim):   Under a year   1 - 8   Over 8 years  
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