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3805 West Chester Pike, suite 240
Newton Square, PA 19073
phone: (866) 467-3875

Petplan is the world's largest pet insurance provider, available in every state and the District of Columbia. Petplan policies include full coverage for all hereditary conditions with no dollar or time limits per condition.
Customer Ratings
60 days 1 year Lifetime
Rating 9.1 8.9 9.2
Count 62 505 3595
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Reviews of PetPlan

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1/10   Terrible experience with Petplan, 7/8/2017

Reviewed By: Rhonda W, Recommend: N

The pre-existing clause is very sneaky. My cat had diarrhea 11 months before this visit. Diarrhea is symptom of an illness - Not the Diagnosis itself. The stool specimen tested negative at that time. A switch to a different food worked. Then as noted, 11 months later another episode of diarrhea. This time the cat had contracted Tritrichomonis Foetus. (a parasite) So a different illness completely. Petplan states the diarrhea is pre-existing - so would not pay the claim. Horrible.
Injury/Illness: enteritis/diarrhea   Breed: Maine Coon
Claim Amount: $100 - $500   Age of Pet: 1 - 8
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10/10   Claims paid reliably, 7/7/2017

Reviewed By: Alexander, Recommend: Y

Never had difficulty receiving payment for covered expenses. My senior dog has a lifelong chronic illness that requires daily medication and periodic diagnostic tests. We have received excellent service from PetPlan over the years.
Injury/Illness: Cushing's disease.   Breed: Mixed Breed dog
Claim Amount: $100 - $500   Age of Pet: over 8 years
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10/10   Pet Plan is the best!!!!, 7/7/2017

Reviewed By: Joy Augustine, Recommend: Y

My dog Raven developed diabetes very rapidly, as a result she also developed an eye condition which was very serious. In essence she was blind in both eyes. I went to a specialist and found that while the one eye would have to be removed... heartbreaking the doctor believed we could save her sight in the one eye . This surgery was very expensive but she had a cataract removed and also a shunt placed so the pressures would stay down. She can see well now out of that eye. I could not have afforded the surgery without knowing that Pet Plan would cover a large portion. Thank you Pet Plan. All the staff have been so helpful and supportive during this stressful time.
Injury/Illness: eye problem diabetes   Breed: Labrador Retriever
Claim Amount: over $1000   Age of Pet: over 8 years
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10/10   Excellent Customer Service, 7/7/2017

Reviewed By: Matt L, Recommend: Y

I can't say enough how impressed I am with this company. My dog had an issue with her back that cause paralysis in her back legs requiring back surgery. I worked with Jenny K (Happiness Manager) and she went above and beyond during such a stressful time to help with submitting claims and always kept us updated on the status. Processing of claims was very fast. Claims were reviewed and checks were issues within a week and a half. I have recommended this company to multiple people so far and will continue to do so. Thanks Petplan!
Injury/Illness: Back/Spine Injury   Breed: Chihuahua
Claim Amount: over $1000   Age of Pet: 1 - 8
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9/10   Helpful customer service, 7/6/2017

Reviewed By: Tara, Recommend: Y

Everyone knows dealing with insurance companies tends to be difficult but Adriana was great to work with and Pet Plan insurance is different. Adriana was very responsive and gave me the information I needed in a very timely manner. Great coverage and great customer service!
Injury/Illness: not sure   Breed: Mixed Breed dog
Claim Amount: $100 - $500   Age of Pet: 1 - 8
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Most Helpful Reviews

10/10   Delivered as promised, easy, fast, polite,
$3,800 reimbursement paid in just 2 weeks from our claim submission, on a $250 Silver plan ($200 deductible), for ACL surgery (TTA) on our dog's second hind knee, which some/many (most?) other pet insurance plans won't cover if the other leg has been previously repaired. 'Nuff said? Actually, it's not, here's more: - Very helpful customer service when I called in last fall to inquire and… read more

Reviewed By: Keith Laepple, parent of a Mixed Breed
9/10   Go Pet Plan is good dog far,
September 2009 I submitted a claim for my 9 month old dog who was attacked by another dog. After submitting the claim it took them 2 wks. to add it to their system (a little slow if you ask me.) I had to call them and move it along. Their call system is decent. I had to call again and there was a delay but ultimately they paid the $550 bill. I only had a $50 deductible. I sent in another claim this month… read more

Reviewed By: Magda T., parent of a Chihuahua
8/10   Who knew our puppy would turn out to be so ill?,
Who knew that our rescue puppy "Libby" (who is so precious to us) would turn out to be such an ill little thing? In the 18 months she has blessed this earth so far, she has had Demadectic Mange, Pneumonia (twice), and recently Pancreatitus. Iíve had Petplan Insurance for about 10 years when I lived in the UK, for my dogs and it was invaluable, really! In fact itís the only insurance I use on a regular… read more

Reviewed By: Clair - A Loyal Petplan Customer
8/10   CCL surgery for our 1 1/2 year old dog,
Willie is a 2 year old lab/boxer mix. When he turned a year old, I decided to get insurance for him because I figured he would hurt himself running/chasing/and playing with other dogs since he doesn't seem to care much for his well being. PetPlan had pretty good rates for him, so I chose them. 6 months later, he tore his CCL while catching a frisbee. I was worried that PetPlan would not cover this injury… read more

Reviewed By: Rachel
10/10   Fabulous Customer Service!!!,
I can't recommend PetPlan USA enough! I am a first-time dog owner of an adorable Cavalier King Charles Spaniel. Before we purchased Brooklyn, I did a lot of research on insurance companies as I had read that with toy breeds there can be congenital defects. My husband thought I was crazy to spend money on pet insurance. Well, as luck would have it, within less than a year, I was told by my vet that… read more

Reviewed By: Heidi Eckard

Review PetPlan review policy

Review Title (if you could say it in one sentence, what would you say?)
Your Review (tips)
DO tell us specifics about your pet's illness or injury
DO tell us whether you were happy with how your claim was handled

DON'T use profanity or personal insults
DON'T write in ALL CAPS
Overall Rating (1 - worst, 10 - best)    
Would you recommend this company to other pet owners?
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Your Name

Tell us about your pet
Type: Dog     Cat
Age (at the time of your claim):   Under a year   1 - 8   Over 8 years  
Tell us about your claim
Type of illness or accident:
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ear problem eye problem skin problem
cancer gastritis/vomiting enteritis/diarrhea
bladder renal (kidney) thyroid
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Time taken to handle claim
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