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3805 West Chester Pike, suite 240
Newton Square, PA 19113
phone: (866) 467-3875

Petplan is the world's largest pet insurance provider, available in every state and the District of Columbia. Petplan policies include full coverage for all hereditary conditions with no dollar or time limits per condition.
Customer Ratings
60 days 1 year Lifetime
Rating 9.3 9.0 9.2
Count 19 273 2273
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Reviews of PetPlan

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10/10   Great Job - again !, 11/21/2014

Reviewed By: Gary Willoughby, Recommend: Y

Farley recently had surgery to remove a couple of growths ( which happily proved to be benign). As usual PetPlan was quick and fair in paying the claim!
Injury/Illness: removal of growths   Breed: Labradoodle
Claim Amount: $500 - $1000   Age of Pet: 1 - 8
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9/10   Great after the first few claims, 11/19/2014

Reviewed By: Nicky, Recommend: Y

This company has a great policy and very reasonable monthly or yearly premiums compared to others in Canada. Be aware that your first few claims will take a LONG time due to collection of medical records and such. To speed this up, send them all your medical records before you need to make a claim. After they have your records and information into their system, the claims process is pretty fast (within 1 week). Have not been disappointed since.
Injury/Illness: skin problem   Breed: Mixed Breed cat
Claim Amount: $100 - $500   Age of Pet: 1 - 8
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10/10   convenient, caring, quick turnaround, great servic, 11/17/2014

Reviewed By: Ashley Leibold, Recommend: Y

I highly recommend PetPlan. I have had this insurance for a few years now. Just a few months ago I found out my love (11 yr.old Shipoo names Seven) has Stage 4 nasal cancer. Through this difficult time I had worries of possible treatment costing out of this world to help his quality of life. Last week Seven had two treatments of radiation and will do possible chemo. PetPlan is covering 90% and eases my mind with quick turnaround of claim checks. When calling customer service they are very friendly and supportive.
Now I can focus on Seven having the last month's to a year being the best...instead of worrying about money. THANK YOU PETPLAN! Seven also thanks you!
Injury/Illness: cancer   Breed: Shih Tzu
Claim Amount: over $1000   Age of Pet: over 8 years
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10/10   I love PetPlan, 11/14/2014

Reviewed By: Tricia, Recommend: Y

My dog was attacked at the dog park on a holiday weekend. I had to take him to the emergency vet. The whole situation was very stressful, but PetPlan was the easiest part of the whole ordeal. I got a check in the mail less than a week after the incident. Their customer service reps are helpful, too. I've called with billing questions in the past, and they're responsive, easy to understand, and fast.
Injury/Illness: Dog bites   Breed: Mixed Breed dog
Claim Amount: $500 - $1000   Age of Pet: 1 - 8
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10/10   Difference Between Life and Death, 11/10/2014

Reviewed By: Carol Kaufman, Recommend: Y

My 10-year old cat, Bunnie-the-Cat was recently diagnosed with Renal Failure. I was in shock! I never suspected and never had a relatively young pet get sick. Well, imagine my further shock when I learned that I would need to give her daily (or every other day) subcutaneous IV's of necessary hydration at a cost of $53.00 per week plus $225.00 blood tests at least once a month. While I would do anything for my pets, this cost--I don't know how to make doable--for the rest of her life! Well, I must say I was very anxious about whether PetPlan would pay. I was meticulous with following their rules: at least two years of vet history (I sent 9); yearly checkups and following all vet recommendations; eliminations on certain pre-existing conditions for certains amounts of time; etc. Well, I am happy to say that they have following their contract 100%. Each and every interaction with customer service has been a pleasure. Heather even checks in with me to see how I am doing and facilitates my claim processing. I think that people who complain are not following the rules and don't read the fine print. Yes, PetPlan's deductible is per condition per contract year. So yes, each new condition must meet the deductible. You need to understand and follow their rules. Truly, PetPlan has allowed Bunnie to live as long as we can maintain her without given a thought to cost.
Injury/Illness: renal (kidney)   Breed: Domestic Shorthair
Claim Amount: $100 - $500   Age of Pet: over 8 years
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Most Helpful Reviews

10/10   Delivered as promised, easy, fast, polite,
$3,800 reimbursement paid in just 2 weeks from our claim submission, on a $250 Silver plan ($200 deductible), for ACL surgery (TTA) on our dog's second hind knee, which some/many (most?) other pet insurance plans won't cover if the other leg has been previously repaired. 'Nuff said? Actually, it's not, here's more: - Very helpful customer service when I called in last fall to inquire and… read more

Keith Laepple, parent of a Mixed Breed
9/10   Go Pet Plan is good dog far,
September 2009 I submitted a claim for my 9 month old dog who was attacked by another dog. After submitting the claim it took them 2 wks. to add it to their system (a little slow if you ask me.) I had to call them and move it along. Their call system is decent. I had to call again and there was a delay but ultimately they paid the $550 bill. I only had a $50 deductible. I sent in another claim this month… read more

Magda T., parent of a Chihuahua
8/10   Who knew our puppy would turn out to be so ill?,
Who knew that our rescue puppy "Libby" (who is so precious to us) would turn out to be such an ill little thing? In the 18 months she has blessed this earth so far, she has had Demadectic Mange, Pneumonia (twice), and recently Pancreatitus. Iíve had Petplan Insurance for about 10 years when I lived in the UK, for my dogs and it was invaluable, really! In fact itís the only insurance I use on a regular… read more

Clair - A Loyal Petplan Customer
8/10   CCL surgery for our 1 1/2 year old dog,
Willie is a 2 year old lab/boxer mix. When he turned a year old, I decided to get insurance for him because I figured he would hurt himself running/chasing/and playing with other dogs since he doesn't seem to care much for his well being. PetPlan had pretty good rates for him, so I chose them. 6 months later, he tore his CCL while catching a frisbee. I was worried that PetPlan would not cover this injury… read more

10/10   Fabulous Customer Service!!!,
I can't recommend PetPlan USA enough! I am a first-time dog owner of an adorable Cavalier King Charles Spaniel. Before we purchased Brooklyn, I did a lot of research on insurance companies as I had read that with toy breeds there can be congenital defects. My husband thought I was crazy to spend money on pet insurance. Well, as luck would have it, within less than a year, I was told by my vet that… read more

Heidi Eckard

Review PetPlan review policy

Review Title (if you could say it in one sentence, what would you say?)
Your Review (tips)
DO tell us specifics about your pet's illness or injury
DO tell us whether you were happy with how your claim was handled

DON'T use profanity or personal insults
DON'T write in ALL CAPS
Overall Rating (1 - worst, 10 - best)    
Would you recommend this company to other pet owners?
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Your Name

Tell us about your pet
Type: Dog     Cat
Age (at the time of your claim):   Under a year   1 - 8   Over 8 years  
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ear problem eye problem skin problem
cancer gastritis/vomiting enteritis/diarrhea
bladder renal (kidney) thyroid
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Time taken to handle claim
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