User Reviews of Petplan
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Rating: 10
Recommend: Y |
Honest and Reliable
I have been a member with Petplan for over a year now and I couldn't be happier with the service I've received. In that year, I've had to submit two claims and both times they were processed fairly and quickly. Each time I submitted one I would worry that there would be some loophole or some way for me to not get my reimbursement but each time I received exactly what I planned on. On top of that, the communication is top notch. I would definately recommend this insurance company to anybody who is thinking of purchasing pet insurance for their pet. |
Reviewed by: Jennifer Ward
Date: 5/9/2008 |
Rating: 10
Recommend: Y |
Exceptional
I switched to Petplan after having PetCare Insurance for a little over 4 years. I switched because no other insurance company out there provides as comprehensive coverage as PetPlan at such a reasonable price.
Recently a growth was found in my dog's mouth and the Vet advised us to have it biopsied and removed. We did so and submitted all the charges to Petplan. Deborah at PetPlan emailed me after she received the claim. In the email she also wrote that they hope Riley is feeling better and if I had any questions to let her know. A few days later I received my check for the full reimbursement (minus deductible). Overall, I was very impressed with Petplan's one on one service and quick claim processing. It all made the whole process of having a sick pet somewhat more bearable. I would recommend this plan 100%. |
Reviewed by: Tara
Date: 4/24/2008 |
Rating: 10
Recommend: Y |
Great Company and Policies
A great company to work with. Caring people on the phone and fast claims service. They also cover things on their policies that other companies exlcude entirely or highly limit the coverage $$. With Pet Plan, you're covered. |
Reviewed by: Bill L
Date: 4/20/2008 |
Rating: 10
Recommend: Y |
Professional, Good Customer Service
Unfortunately vet care, like any health care today is very expensive; therefore I consider it imperative to cover my family from the high costs I've seen a few friends suffer in tending to their dogs' needs. I would never want to have to make a difficult decision about my dog's life based on lack of finances! I feel it is well worth the peace of mind to pay for pet insurance.
I researched the available options and chose PetPlan, and I am not regretting it so far. Though I haven't (and hope to never need to) file a claim, I did have to cancel one of my dogs' plans after only two months, for a re-homing situation didn't mesh well with our first dog. PetPlan service was courteous and prompt in refunding my prepaid months on that dog's policy.
The company seems to be determined to give good attention to its clients. Our household received doggy holiday edible cards, and later on a calendar. I appreciate such kind customer care. |
Reviewed by: Katherine
Date: 4/19/2008 |
Rating: 10
Recommend: Y |
Excellent
One of the most comprehensive policies available, claims paid promptly, no disputing the amounts, excellent customer service, you can talk to a real person. We have a springer spaniel puppy and he has had a few unexpected visits to the vet in his first year and this insurance has provided the coverage and responded promptly. Highly recommend. |
Reviewed by: Diana
Date: 4/18/2008 |
Rating: 1
Recommend: N |
SCAM!
Because my cat had a cough within the 14 day waiting period (treated and cured with an antibiotic) they are now ruling all costs associated with Asthma as a Pre-existing condition.
THEY SUCK!!!! |
Reviewed by: Chris
Date: 4/10/2008 |
Rating: 10
Recommend: Y |
Great Job Pet Plan
I can't say enough about my experience with Pet Plan and the advisors with whom I have had contact. The information in the policy was informative but did not capture the personable treatment I received throughout my dog's 4 month ordeal from injury to surgery to rehab.
I have a mixed breed (Lab/Shepherd), "Sugar," who tore her ACL. She received a "TTA" (I think that stands for tibular tuberosity advancement) from an excellent surgeon. Pet Plan helped me pay for this surgery including the consultations, xrays, blood tests etc which would not have been possible otherwise. Their reimbursements were more than fair and very quick...I believe less than 30 days every time. Sugar had some complications which were covered by this insurance every time. Other insurance I had would have stopped paying when the maximum limit was reached. Pet Plan's maximum limit was much higher which helped me out considerably. I always receive responses to my emails and telephone calls by concerned and personable staff with excellent customer service.
I would highly recommend this insurance company for your pet. Interestingly, I am paying less for this insurance than I was for my previous insurance with better coverage.
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Reviewed by: Dennis
Date: 4/3/2008 |
Rating: 10
Recommend: Y |
They are fantastic!
I have had PetPlan US insurance for two years now and I recommend them to other pet owners all the time. They have insured us for a TPLO surgery, and for removal of a TPLO plate. Both claims were costly, but PetPlan reimbursed us in a timely manner for exactly the amount we were expecting based on the plan outline. In addition, everyone I have dealt with there is extremely courteous, professional, and passionate about animals. We will continue to have pet insurance and it will always be through them! |
Reviewed by: Debbie
Date: 4/3/2008 |
Rating: 10
Recommend: Y |
Fabulous Customer Service!!!
I can't recommend PetPlan USA enough! I am a first-time dog owner of an adorable Cavalier King Charles Spaniel. Before we purchased Brooklyn, I did a lot of research on insurance companies as I had read that with toy breeds there can be congenital defects. My husband thought I was crazy to spend money on pet insurance. Well, as luck would have it, within less than a year, I was told by my vet that Brooklyn would need not one, but two surgeries for medial luxated patella. Thank goodness I choose a plan when we first brought her home, and thank goodness it was PetPlan USA. The account rep Mike was so helpful and patient, and Debi White has been incredible with follow-up after both surgeries, inquiring about Brooklyn's health, and reimbursement that was so quick, much more so than with traditional insurance. If you own a pet, and are thinking of pet insurance there is no company better than PetPlan USA. You would be foolish to choose any other company. |
Reviewed by: Heidi Eckard
Date: 2/9/2008 |
Rating: 10
Recommend: Y |
Very Happy
Actual letter recently mailed to Pet Plan:
"Just a note to thank you for your prompt attention to my claim for my pet, Rocky.
He is doing much better, but really was very sick.
We were so glad to have Pet Plan Insurance.
We had to put ouy 4 1/2 year old German Shepherd to sleep in April. She had numerous medical problems, the biggest of which was perianal fistulas. She was on so many medications, chemotherapy drugs, etc. We did the best we could for her, having practically lived at the vets, sometimes being there three or more times a week. However, she succumbed to the illness. We were devastated. At the time we had not purchased dog insurance and our bills for her averaged about $600.00 a month.
It was through this experience that we decided to purchase insurance for our pets, of course, hoping the we would not have to go through that again.
Again, thank you so much for taking care of this claim and your concern for our pet." |
Reviewed by: Mary Ann
Date: 1/31/2008 |
Rating: 10
Recommend: Y |
Great Experience!!
My Yorkie decided to eat one of her Christmas presents instead of just playing with it. A large piece of plastic embedded itself in her stomach and she was in terrible pain. Getting her well was most important but I was worrried about the cost. We had to take her to three different places due to after hours care and holiday vacations. She got the medical attention she needed and PetPlan reimbursed us according to our policy. No issues - it was simple and pleasant. I even got a follow-up call to make sure I had gotten the check and to see how Chance was feeling. I have nothing but wonderful things to say about PetPlan and how my claim was handled. It saved us alot of money and Chance is having fun with her "safe" toys again!! |
Reviewed by: Connie Tanner
Date: 1/19/2008 |
Rating: 10
Recommend: Y |
The best in the west!
I purchased PetPlan last December after researching the various insurance plans through Cavalier Chat and Cavalier Connection, two web sites for people interested in King Charles Cavalier Spaniels. Many people on these sites speak very highly of PetPlan. On Monday I discovered a fairly large lump on the top of our Cavalier's foot. I took him to the vet immediately and they operated yesterday. I contacted the company today and they assured me that everything would be covered, minus my deduction. They will also cover the 2 follow-up appointments. Customer service is really amazing! |
Reviewed by: Linda Rees
Date: 1/16/2008 |
Rating: 10
Recommend: Y |
The best in the west!
I purchased PetPlan last December after researching the various insurance plans through Cavalier Chat and Cavalier Connection, two web sites for people interested in King Charles Cavalier Spaniels. Many people on these sites speak very highly of PetPlan. On Monday I discovered a fairly large lump on the top of our Cavalier's foot. I took him to the vet immediately and they operated yesterday. I contacted the company today and they assured me that everything would be covered, minus my deduction. They will also cover the 2 follow-up appointments. Customer service is really amazing! |
Reviewed by: Linda Rees
Date: 1/16/2008 |
Rating: 10
Recommend: Y |
They are there to help!
I had to take my dog in for heart worms. I filled out the Canada form like an idiot. PetPlan US traced my claim down and sent me the right form and processed it immediately. |
Reviewed by: Jerry
Date: 1/2/2008 |
Rating: 10
Recommend: Y |
They cheerfully paid a $1300 claim in the 1st year
Our experience has been wonderful with PetPlan. Toward the end of our first year with PetPlan our Boxer went lame in his right rear leg. They paid a $1,300 claim for his operation within a week of submitting it. They have been very easy to deal with. Informative and supporting. |
Reviewed by: Greg
Date: 12/19/2007 |
Rating: 10
Recommend: Y |
The Best Out There
I have a Norwich Terrier and prior to him I have lost a dog that I loved so much, but due to vet bills and financial circumstances I couldn't help him when he needed to be operated and I had to put him to sleep. So when I got 'Beertje' I decided to do things differently, learning it the hard way. I got pet insurance after carefully reviewing I choose petplan usa, after 2 months I signed up, something happened to Beertje, he got ahold of anti-freeze and I had to rush him to the emergency vet. If I had waited another day they told me there, I would've lost him. I paid them and let them do whatever they needed to do to save his life. After the incident I notified petplan and they were absolutely wonderful, in the way they handled the claim. Even the people at my vet office were suprised how this insurance company handled everything. I filed my claim did the neccesary paperwork, send it over and they gave me a check after 3 weeks. I only had to pay my deductable (I have 0% co insurance) so now I can pay everything back. After receiving the check Andre (my husband) called my claim agent and told her how surpised and satisfied we are. I am from another country (Suriname)and ussualy my experiences when it comes to insurance companies in the US are not very pleasant, but I have not nothing but good things to say about petplan, they are in my opinion the best out there, hands down. I am telling everyone about petplan usa, who want to be responsible pet owners, a small fortune that should be paid if you love your pets, in my case it is worth each and every penny. |
Reviewed by: Jo-Anne Jantz
Date: 11/25/2007 |
Rating: 10
Recommend: Y |
My dog had gastroenteritis
I took my dog to the vet because of, pain, vometing, and not eating. He needed bloodwork, x-rays, and medication. |
Reviewed by: Mary J. Rolinc
Date: 11/16/2007 |
Rating: 10
Recommend: Y |
Broadest coverage with excellent claim service
Our Akita puppy located in Hoboken New Jersey, suffered from a genetic disorder called Cryptorchidism (failure of the testicles to drop after birth)which was not diagnosed by our vet until he was 3 months old. Failure to remove the testicles lodged in the stomach can result in a cancer developing in the future. Our Vet bill was around $1400.00 and promptly paid by PetPlan-USA less the deductile, co-insurance and without the typical insurance company claim (and deduction) that the procedure exceeded reasonable and customary. I have had Pet Insurance for over 20 years with various insurance companies and have never been treated more fairly and professionally. I commend the Humane Society of the United States (HSUS) for their due diligence in endorsing this outstanding program. Thank you HSUS and PetPlan-USA. |
Reviewed by: bisacsen
Date: 10/4/2007 |
Rating: 10
Recommend: Y |
Totally Awesome Pet Insurance Company!!
My first experience has been great! I wanted to sign my dog up for agility classes, took her the vet ~ he said no because she had a luxating patella and would need surgery. A few months before this my friend and I were researching pet insurance companies. She wasn't happy with VPI and I just plain needed insurance because my dog has a habit of chasing cars. So, to turn her attention another direction I thought agility classes would be good. Instead, she had surgery for her luxating patella. I called Petplan before hand with questions and ALWAYS got answered quickly. In fact, I called several times before it dawned on me the same person kept answering my calls. I think that is great customer service. I had one contact from that point forward that I could call if I had questions, he even walked me through the process to make sure I filled out the paperwork correctly. She was able to have pre-therapy, surgery and post-therapy. The total cost was $1,587.02 and I got back $1,222.32 ~ it only took three weeks to get the reimbursement. My yearly premium is $152.00. I call that a good investment. On top of that they covered this, with no questions asked other than to confirm that it wasn't a pre-existing condition. I have recommended Petplan to several of my friends who have all signed up. |
Reviewed by: Gretchen
Date: 10/1/2007 |
Rating: 10
Recommend: Y |
Swallowing a mini-tennis ball
I was nervous buying Pet Insurance for my boy Puma, but after my experience this past month, and the quickness of receiving a check (before 30 days), the great communication from head of claims (yes!) was unbelievable. I tell everyone at the dog park in Chicago about Pet Plan! big fan customer for life. And being in insurance business I know I wasn't supposed to say that....
Danny & Puma |
Reviewed by: Danny
Date: 9/24/2007 |
Rating: 9
Recommend: Y |
They have given my household such peace of mind
Before I heard about pet insurance I had to put our family dog to sleep. Now with our new puppy, we were given free 6 weeks of insurance from our local SPCA & Petplan & chose to continue with a plan that was right for our budget with the help of a terific representative. I highly recommend Petplan to all my family & friends. |
Reviewed by: Michele
Date: 9/8/2007 |
Rating: 10
Recommend: Y |
A+ Customer Service!!
Although I had only been a Pet Plan member for one night, I received the BEST customer service in those 24 hours than I had ever received from my other pet insurance plan. You see, I had accidentally paid for TWO plans online for my one dog Xena instead of paying for one plan for each of my dogs. The next day, I called Pet Plan and they assured me I only had one plan for each pet. However, I received a call about an hour later and was told they had double checked, and indeed, I had been charged twice for Xena, but they had already taken care of reversing the charges!! Then, I received an email from a senior representative later assuring me again that the charge reversal had taken place and that not to worry, Xena was covered by her plan. No run around, no multiple phone calls!! The customer service I received tells me that Pet Plan's customers are important to them and that they are on the ball when it comes to handling any issues that might arise. I feel confident that they will handle any future claims with swiftness and professionalism! I am raving about this to all of my friends with pets as we speak!! |
Reviewed by: Kasey
Date: 9/3/2007 |
Rating: 10
Recommend: Y |
Best insurance money can buy!!
It was so easy to setup a policy on the website! If you have any questions, use the contact us link on the website and within hours you get a reply! Awesome customer service. Everytime I call I can speak to a rep within minutes, hold times are non-existant and the staff is very friendly. I setup a policy on 08/04/07 and got my policy on 08/09/07! Unlike other companies, Pet Plan USA cares about your pet and takes the extra step to answer questions and concerns. Reasonably priced, plus the policies cover hereditary conditions for life and are not seen as pre-existing conditions in the future, just as long as your pet was diagnosed while being insured by Pet Plan USA. They underwrite the policies through ANPAC - good insurance company!!
If you are in the market for pet insurance, you must check them out! I hope the claims process lives up the experience I have had so far! |
Reviewed by: Ed
Date: 8/10/2007 |
Rating: 10
Recommend: Y |
Efficient and excellent service
My dog required hip surgery on both sides. We were very happy with the service we received from PetPlan - usa |
Reviewed by: Carol
Date: 5/31/2007 |
Rating: 8
Recommend: Y |
CCL surgery for our 1 1/2 year old dog
Willie is a 2 year old lab/boxer mix. When he turned a year old, I decided to get insurance for him because I figured he would hurt himself running/chasing/and playing with other dogs since he doesn't seem to care much for his well being. PetPlan had pretty good rates for him, so I chose them. 6 months later, he tore his CCL while catching a frisbee. I was worried that PetPlan would not cover this injury since I had read that many pet insurance companies would not cover this type of injury, but when I called them, they said no problem. My first claim to PetPlan was the orthopedic consult. I had more trouble getting the vets to send in the right paperwork, and PetPlan even tried to help me. The customer service lady was great. When I got the check from PetPlan, the amount was less than what I should have been reimbursed. When I called PetPlan, they immediately recognized the error and sent the remaining amount. The second claim to PetPlan was the surgery -> TPLO. Once again, I had more trouble with the vet turning in the proper paper work. But, once that was done, PetPlan reimbursed me for exactly the right amount per the plan. Since the surgery check was substantially larger, it took a longer time for me to get the check, but they did come through. I would still be in some serious debt without this insurance, and despite the fact that I am sure my rates will go up after this claim (Willie has a good chance of tearing his other CCL since the first one tore at such a young age), I will be sticking with PetPlan. By the way, 4 months after surgery, Willie is doing great; he is running with wild abandon once again. |
Reviewed by: Rachel
Date: 5/30/2007 |
Rating: 10
Recommend: Y |
The best pet insurance in the USA, hands down!
Finally! A pet insurance company that sets the standard for how pet insurance should be in this country. Petplan started & continues as a company of pet lovers for pet lovers. Petplan is unquestionably the gold standard for pet insurance - hands down! It is an essential for every pet owner who wants to provide their pet with the best health care available with affordable plans for everyone.
Prior to finding Petplan, I, like many, thought that pet insurance in this country defeated its purpose as it usually proved not worthwhile. Prior to joining Petplan, my pets were insured by one of the largest & well known, pet insurance companies, but were subject to high premiums, difficulties in receiving fair coverage for claims, untimely claim processing, and often unhelpful or ill-trained customer service.
However, Petplan has changed all this! Petplan distinguishes itself from current pet insurance plans with truly exceptional insurance plans that offer:
o $20,000.00 of coverage per year – not
just a lifetime limit,
o Lifetime coverage for the entirety of
your pet’s life only with Petplan,
o Coverage for hereditary and chronic
conditions -the only company who
covers such with no limits per
condition,
o Ability to choose your deductible and
add your desired level of
coinsurance making it affordable for
everyone,
o Coverage for alternative therapies,
o Features refreshingly, helpful and well
educated customer service who go
out of their way to demonstrate real
care about you and your pet’s health
and happiness.
o And much more.
Aside from the best health insurance coverage and customer service available, one of the most delightful surprises I enjoy with Petplan is how much of a valuable resource they are in helping me to provide the best care I can for my pets in conjunction with my veterinarian. Petplan truly cares about your pet by empowering and educating you to keep your pet in the best possible health! They even worked with me individually by going to the mat for me to help fairly determine what preexisting conditions should or should not be included for my pets insurance policy.
All of the above-mentioned and more make Petplan a company that values and reflects superior integrity, excellence, and quality. For the fist time, I have peace of mind that I can give my pets the best heath care available. It simply is the best pet insurance I have had the pleasure to experience. I cannot sing Petplan’s praises enough as a truly dedicated pet owner!
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Reviewed by: Lisa B.
Date: 4/5/2007 |
Rating: 10
Recommend: Y |
Very Fast and Fair Claim Payment
I chose PetPlan because their coverage seemed a lot more extensive than other carriers. If you are shopping, watch out for things like exclusions of genetic/hereditary conditions and payments based on fee schedules or the insurance company's definition of "reasonable charges." Recently my dog ingested poison, and the bills totaled almost $1300. I filed a claim (keep your vet receipts) and received reimbursement for almost $1000 in less than 2 weeks. My only responsibility was the co-pay and deductible. My vet told me that he was a bit surprised as most of the other pet insurance companies his clients deal with are focused on looking for ways to deny payment. |
Reviewed by: Chris in Hoboken
Date: 3/10/2007 |
