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3805 West Chester Pike, suite 240
Newton Square, PA 19113
phone: (866) 467-3875

Petplan is the world's largest pet insurance provider, available in every state and the District of Columbia. Petplan policies include full coverage for all hereditary conditions with no dollar or time limits per condition.
Customer Ratings
60 days 1 year Lifetime
Rating 9.2 9.0 9.2
Count 38 283 2260
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Reviews of PetPlan

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10/10   Fantastic, 10/22/2014

Reviewed By: Jill, Recommend: Y

I was terrified when my 5 year-old cat stopped eating a couple of months after her littermate succumbed to lymphoma. I'd already submitted thousands of dollars in (paid) claims for one cat, and very quickly racked up thousands more for the other's two hospitalizations, extensive tests, and eventual emergency surgery to remove a foreign body and take biopsies. Without PetPlan, I don't know what I would have done. Fortunately, the biopsies turned up inflammatory bowel disease and not cancer, and my cat is still with me. I love PetPlan and recommend it to everyone I know - it's not the first time I've had a large claim, but even with a very expensive year, the claims were processed within a couple of weeks.
Injury/Illness: cancer gastritis/vomiting enteritis/diarrhea foreign body, inflammatory bowel disease   Breed: Mixed Breed cat
Claim Amount: over $1000   Age of Pet: 1 - 8
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10/10   Pet Plan has saved us twice!, 10/15/2014

Reviewed By: Andrew, Recommend: Y

Thanks to PetPlan, our Frenchie has received the care she's needed on two occasions now. Our little girl had surgery over a year ago for a herniated disc and most recently required an MRI to address a new issue with back/neck. Our PetPlan coverage allowed us to feel comfortable with the work being done on our dog. PetPlan reimbursed us for both situations and was very helpful throughout the time we've had their coverage. Thanks to PetPlan we have been reimbursed over $7,000. THANKS PetPlan
Injury/Illness: Back injuries   Breed: French Bulldog
Claim Amount: over $1000   Age of Pet: 1 - 8
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9/10   PetPlan always comes through!, 10/15/2014

Reviewed By: Erin, Recommend: Y

My cat Bentley has had several little illnesses since I got him - some dermatological issues, a little fever, etc. Recently, he ate a piece of a rubbery cat toy and needed surgery to remove it from his intestine. For all of these issues, PetPlan has always come through with timely reimbursement. In fact, the amount of money that I received from PetPlan for that surgery is equivalent to 9 years worth of Bentley's insurance payments! I have been very pleased with PetPlan's reimbursement of Bentley's medical bills, big and small.

If I had one complaint, it would be that the claims department seems to really scrutinize the invoices and try to find things that might be considered a specialty service in order to give the lower reimbursement rate. However, I have still received FAR more back than I have spent on the insurance, and I would recommend PetPlan to anyone.
Injury/Illness: Foreign body removal   Breed: Domestic Shorthair
Claim Amount: over $1000   Age of Pet: 1 - 8
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10/10   Pet Plan is Awesome, 10/13/2014

Reviewed By: Lynn, Recommend: Y

We have a two year old golden retriever and a 9 month old golden. We spent tons of money on surgery when our 2 year old ate a sock and it became lodged in his intestines. When we adopted our next puppy we immediately got insurance through Pet Plan. We are so thankful we did. Our puppy has elbow dysplasia and had surgery on both front elbows.
Injury/Illness: elbow dysplasia   Breed: Golden Retriever
Claim Amount: over $1000   Age of Pet: under a year
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10/10   Impressed with Pet Plan, 9/30/2014

Reviewed By: Tracy Collie, Recommend: Y

After having a conversation with a friend about his positive experience with PetPlan and their repsonsiveness to claims on his cat, I went onto the PetPlan website and obtained a quote for my 1 year old cattledog mix. The policy was straightforward, the price was reasonable, so I purchased a policy. A year later when we obtained a 2nd dog, I obtained a policy for him as well. Soon after, I filed our first claim. Our now 2 1/2 year old cattledog dog suffered a ruptured CCL and underwent TPLO surgery. The Pet Plan policy forms were simple, I was able to check the status of the claim online, and a check was promptly issued. I am so relieved I made the decision to purchase a policy with PetPlan! That decision saved me thousands of dollars!!
Injury/Illness: knee injury - CCL rupture   Breed: Australian Cattle Dog
Claim Amount: over $1000   Age of Pet: 1 - 8
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Most Helpful Reviews

10/10   Delivered as promised, easy, fast, polite,
$3,800 reimbursement paid in just 2 weeks from our claim submission, on a $250 Silver plan ($200 deductible), for ACL surgery (TTA) on our dog's second hind knee, which some/many (most?) other pet insurance plans won't cover if the other leg has been previously repaired. 'Nuff said? Actually, it's not, here's more: - Very helpful customer service when I called in last fall to inquire and… read more

Keith Laepple, parent of a Mixed Breed
9/10   Go Pet Plan is good dog far,
September 2009 I submitted a claim for my 9 month old dog who was attacked by another dog. After submitting the claim it took them 2 wks. to add it to their system (a little slow if you ask me.) I had to call them and move it along. Their call system is decent. I had to call again and there was a delay but ultimately they paid the $550 bill. I only had a $50 deductible. I sent in another claim this month… read more

Magda T., parent of a Chihuahua
8/10   Who knew our puppy would turn out to be so ill?,
Who knew that our rescue puppy "Libby" (who is so precious to us) would turn out to be such an ill little thing? In the 18 months she has blessed this earth so far, she has had Demadectic Mange, Pneumonia (twice), and recently Pancreatitus. Iíve had Petplan Insurance for about 10 years when I lived in the UK, for my dogs and it was invaluable, really! In fact itís the only insurance I use on a regular… read more

Clair - A Loyal Petplan Customer
8/10   CCL surgery for our 1 1/2 year old dog,
Willie is a 2 year old lab/boxer mix. When he turned a year old, I decided to get insurance for him because I figured he would hurt himself running/chasing/and playing with other dogs since he doesn't seem to care much for his well being. PetPlan had pretty good rates for him, so I chose them. 6 months later, he tore his CCL while catching a frisbee. I was worried that PetPlan would not cover this injury… read more

10/10   Fabulous Customer Service!!!,
I can't recommend PetPlan USA enough! I am a first-time dog owner of an adorable Cavalier King Charles Spaniel. Before we purchased Brooklyn, I did a lot of research on insurance companies as I had read that with toy breeds there can be congenital defects. My husband thought I was crazy to spend money on pet insurance. Well, as luck would have it, within less than a year, I was told by my vet that… read more

Heidi Eckard

Review PetPlan review policy

Review Title (if you could say it in one sentence, what would you say?)
Your Review (tips)
DO tell us specifics about your pet's illness or injury
DO tell us whether you were happy with how your claim was handled

DON'T use profanity or personal insults
DON'T write in ALL CAPS
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Age (at the time of your claim):   Under a year   1 - 8   Over 8 years  
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ear problem eye problem skin problem
cancer gastritis/vomiting enteritis/diarrhea
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