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3805 West Chester Pike, suite 240
Newton Square, PA 19073
phone: (866) 467-3875

Petplan is the world's largest pet insurance provider, available in every state and the District of Columbia. Petplan policies include full coverage for all hereditary conditions with no dollar or time limits per condition.
Customer Ratings
60 days 1 year Lifetime
Rating 9.9 9.2 9.2
Count 30 486 3228
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Reviews of PetPlan

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10/10   PetPlan and Customer Service= 2 Thumbs Up!!!, 11/14/2016

Reviewed By: Peter Markall, Recommend: Y

My cat was recently diagnosed with cancer, and I am so grateful that I chose PetPlan as my insurance provider. The treatment to get my awesome kitty healthy again is quite costly, and with all the different doctors I have had to see, and the different claims I have had to submit, has made it quite challenging to keep track of. A few weeks ago, I called PetPlan and Spoke with Regina Blair, one of PetPlan's Happiness Managers. I asked her about the status of some of my claims, and she went and had a look and then proceeded to give me a very detailed explanation of where they were at in the process. I told her about my situation and she offered to help me move things along faster, and then proceeded me tell me to email her the claims directly and she would make sure they got to the right people sooner than later, and then followed up with me via email several times over the next several days. If I had a question, she would respond to my email in a very timely manner, and would answer any questions and or concerns I had. She was very interested in the status of my catís health and that made points with me as well. I really can't praise them enough. PetPlan and Regina have made this very difficult time for my kitty and I much easier, and the communication has been fantastic. I give PetPlan and Regina Blair 5 stars.
Injury/Illness: cancer   Breed: Domestic Shorthair
Claim Amount: over $1000   Age of Pet: 1 - 8
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10/10   Almost 7 years with PetPlan, 11/14/2016

Reviewed By: Teresa Gutman, Recommend: Y

I have two beautiful mixed dogs, Mysti and Simba, both are a little over 7 years old. I researched pet insurance after another of my dogs was attacked and needed over $6000 in vet care. I barely had the money and promised myself I would get insurance so I never had to put money before my pet's care. I chose PetPlan mainly because they cover anything as long as it is not pre-existing, some insurers base coverage on breed. Also, I liked that they have flexible plans, i.e. annual coverage can me for $8000, $10,000, etc.; choose your own deductible, etc. I have the $20,000 plan with a $200 deductible for both dogs. This is very affordable for me, and definitely pays for itself. Through the years Simba and Mysti have had small issues; but on 4 Oct 2016 Simba was diagnosed with lymphosarcoma - cancer of the lymph nodes. He has to have chemotherapy every week for 6 months, and will get his fourth treatment tomorrow. What I love most about PetPlan is that when I was told the diagnosis, and treatment costs ($6000 - $9000), I never worried where it would come from because I knew Simba was covered. Also, I knew from past experience that claims would be taken care of quickly and correctly. To anyone out there reading these reviews, PetPlan takes away the financial burden and worry of affording the best care for your dog. Choosing them was one of the best choices of my 52 years.
Injury/Illness: cancer   Breed: Mixed Breed dog
Claim Amount: over $1000   Age of Pet: 1 - 8
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10/10   Peace of mind , 11/9/2016

Reviewed By: Deborah Brown , Recommend: Y

Pet Plan was super easy to file a claim when my dog Hardy became ill with Pancreatitis.
I dint have to fax or send paper work inÖI just took a photo of my invoice and my dogs medical history.
My refund came in less than 2 weeks.
I won't do without pet insurance for my 4 never know when an emergency may arise.
Thanks Pet Plan!
Injury/Illness: gastritis/vomiting enteritis/diarrhea   Breed: Yorkshire Terrier
Claim Amount: over $1000   Age of Pet: 1 - 8
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10/10   A healthful benefit, 11/3/2016

Reviewed By: Randall Marino, Recommend: Y

PetPlan insurance has helped provide the miracle of life to my Capone. Capone was diagnosed with a form of cancer (Histiocytic sarcoma). Capone received his last chemo treatment this past week. Capone has had to have monthly blood work and numerous RX. If I didn't have insurance I would of gone on with the treatments, but with insurance it makes your decision a whole lot easier. I would recommend this type insurance to all pet owners.
Injury/Illness: cancer   Breed: Labrador Retriever
Claim Amount: over $1000   Age of Pet: 1 - 8
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10/10   Above our expectations, 11/2/2016

Reviewed By: Keith Hoffman, Recommend: Y

We got PetPlan after our dog had a obstruction 6 months ago and we had to pay the painful $5,000.00 bill. Well it happened again and unfortunately this time he didn't recover, we had to put him down. PetPlan sent us a very compassionate letter the day after our claim was submitted, they paid us 90% just like they said they would and received the check within 14 days. It can't bring back our "Bentley" but it certainly helped to not have to stress over getting our money back. Thank you PetPlan.
Injury/Illness: obstruction   Breed: Golden Retriever
Claim Amount: over $1000   Age of Pet: 1 - 8
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Most Helpful Reviews

10/10   Delivered as promised, easy, fast, polite,
$3,800 reimbursement paid in just 2 weeks from our claim submission, on a $250 Silver plan ($200 deductible), for ACL surgery (TTA) on our dog's second hind knee, which some/many (most?) other pet insurance plans won't cover if the other leg has been previously repaired. 'Nuff said? Actually, it's not, here's more: - Very helpful customer service when I called in last fall to inquire and… read more

Reviewed By: Keith Laepple, parent of a Mixed Breed
9/10   Go Pet Plan is good dog far,
September 2009 I submitted a claim for my 9 month old dog who was attacked by another dog. After submitting the claim it took them 2 wks. to add it to their system (a little slow if you ask me.) I had to call them and move it along. Their call system is decent. I had to call again and there was a delay but ultimately they paid the $550 bill. I only had a $50 deductible. I sent in another claim this month… read more

Reviewed By: Magda T., parent of a Chihuahua
8/10   Who knew our puppy would turn out to be so ill?,
Who knew that our rescue puppy "Libby" (who is so precious to us) would turn out to be such an ill little thing? In the 18 months she has blessed this earth so far, she has had Demadectic Mange, Pneumonia (twice), and recently Pancreatitus. Iíve had Petplan Insurance for about 10 years when I lived in the UK, for my dogs and it was invaluable, really! In fact itís the only insurance I use on a regular… read more

Reviewed By: Clair - A Loyal Petplan Customer
8/10   CCL surgery for our 1 1/2 year old dog,
Willie is a 2 year old lab/boxer mix. When he turned a year old, I decided to get insurance for him because I figured he would hurt himself running/chasing/and playing with other dogs since he doesn't seem to care much for his well being. PetPlan had pretty good rates for him, so I chose them. 6 months later, he tore his CCL while catching a frisbee. I was worried that PetPlan would not cover this injury… read more

Reviewed By: Rachel
10/10   Fabulous Customer Service!!!,
I can't recommend PetPlan USA enough! I am a first-time dog owner of an adorable Cavalier King Charles Spaniel. Before we purchased Brooklyn, I did a lot of research on insurance companies as I had read that with toy breeds there can be congenital defects. My husband thought I was crazy to spend money on pet insurance. Well, as luck would have it, within less than a year, I was told by my vet that… read more

Reviewed By: Heidi Eckard

Review PetPlan review policy

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