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3805 West Chester Pike, suite 240
Newton Square, PA 19113
phone: (866) 467-3875

Petplan is the world's largest pet insurance provider, available in every state and the District of Columbia. Petplan policies include full coverage for all hereditary conditions with no dollar or time limits per condition.
Customer Ratings
60 days 1 year Lifetime
Rating 9.7 9.3 9.2
Count 10 249 2041
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Reviews of PetPlan

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10/10   Great insurance, Great company!, 4/4/2014

Reviewed By: Mark Eisenstadt, M.D., Recommend: Y

Who would have thought that pet insurance would be needed for a completely healthy pure bred golden retriever puppy? He is now 1 1/2 years old and we have gone through 2 surgeries to remove ingested rocks and are currently facing a cruciate ligament repair. My wife recently said: "Getting that insurance was the best decision you have ever made." (She forgot about marrying her.) PetPlan has been a pleasure to deal with and I could not recommend it more highly.
Injury/Illness: Intestinal obstruction   Breed: Golden Retriever
Claim Amount: over $1000   Age of Pet: 1 - 8
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10/10   Fast, hassle-free, polite A+++++ service, 4/3/2014

Reviewed By: David and Karen Kimmons, Recommend: Y

We have Pet Plan policies for all 4 of our Cavaliers and we are very happy we chose this company. Recently our Laurel was diagnosed with grade 3 luxating patellas on both of her hind legs. We submitted a claim for the office visit when the diagnosis was made as well as a request for pre-authorization for surgery. Approval was given quickly and she was able to have the surgery within a couple weeks of the diagnosis.

It is now 4 weeks post surgery and Laurel is recovering as hoped. PetPlan promptly settled our claim so we have no worries concerning her $2000.00+ vet bill. It was paid in full about 3 weeks after surgery.

This has always been our experience with this company. Every other claim we have made has been handled just as promptly and we have always been pleased with the service.

As an added bonus, the representatives, whom they refer to as Happiness Managers, are cheerful, polite, and sincerely strive to see that the pet and the pet parent receive the best. We heartily recommend PetPlan.
Injury/Illness: luxated patellas   Breed: Cavalier King Charles Spaniel
Claim Amount: over $1000   Age of Pet: 1 - 8
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10/10   Thank goodness for PetPlan, 3/31/2014

Reviewed By: Sheila DiFalco, Recommend: Y

Without PetPlan insurance, we would never have been able to give our dog Baby the care she is now getting. She had her leg amputated and is going through chemotherapy and is doing well. Many people ask if our insurance covers the costs, and I am happy to tell them that after the deductible and copay, PetPlan has quickly and efficiently reimbursed us. I recommend PetPlan insurance to anyone -- people I have spoken with have had bad experiences with other companies, and I have no complaints about PetPlan.
Injury/Illness: cancer   Breed: Mixed Breed dog
Claim Amount: over $1000   Age of Pet: over 8 years
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8/10   Now a fan, 3/29/2014

Reviewed By: Andrea Moss, Recommend: Y

While I was quite disappointed at first with PetPlan's impersonal form letters, seemingly asking me for items I'd already submitted and turning down claims with no detailed explanation, I am now a fan. Brittany, in customer service, became my point person and streamlined the process considerably. I really felt she was an advocate for us. She also pointed out that if I went on the website, I could see a more detailed explanation for the claim results. In the end, I was completely satisfied that I received my just due under the plan. Only because of my initial frustration and the amount of time I poured into the claim, I can't give this first experience a stellar rating.
Injury/Illness: not sure   Breed: Collie
Claim Amount: $500 - $1000   Age of Pet: 1 - 8
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10/10   PetPlan came through when I needed them and saved , 3/28/2014

Reviewed By: Len DiCosola, Recommend: Y

We bought Petplan insurance for our baby pug Pablo when he was 8 weeks old five years ago. He was an anniversary gift for my wife (who later passed away 3 years ago at the age of 47) when he was 2, She loved him like one of our children. We always said, 'someday if/when something serious happens we hope this will prove to be a good investment'. Last month just after Pablo's 5th birthday I felt a swelling on the right side of his throat. After taking him to his vet he went into an emergency breathing fit and had to be rushed to the closest real animal hospital in NYC to be placed into an oxygen cage and stabilized. He stayed the night and later had emergency surgery to remove the mass and check for cancer. He was in the hospital overnight and I stayed there for 5 days to make sure he knew he was not alone in case anything happened. The surgeon told me that pugs are always in jeopardy of dying on the operating table because of their natural breathing issues. So they had to do a tracheotomy at the end of the surgery just to make sure he would wake up. He was in the hospital for 5 nights total. The total bill was just over $10,000. Petplan just sent me a check for over $9,500 with absolutely zero questions or issues. It has been the best money I have ever spent. If you don't have PetPlan insurance buy some today. It saved Pablo's life.
Injury/Illness: mass on throat   Breed: Pug
Claim Amount: over $1000   Age of Pet: 1 - 8
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Most Helpful Reviews

10/10   Delivered as promised, easy, fast, polite,
$3,800 reimbursement paid in just 2 weeks from our claim submission, on a $250 Silver plan ($200 deductible), for ACL surgery (TTA) on our dog's second hind knee, which some/many (most?) other pet insurance plans won't cover if the other leg has been previously repaired. 'Nuff said? Actually, it's not, here's more: - Very helpful customer service when I called in last fall to inquire and… read more

Keith Laepple, parent of a Mixed Breed
9/10   Go Pet Plan is good dog far,
September 2009 I submitted a claim for my 9 month old dog who was attacked by another dog. After submitting the claim it took them 2 wks. to add it to their system (a little slow if you ask me.) I had to call them and move it along. Their call system is decent. I had to call again and there was a delay but ultimately they paid the $550 bill. I only had a $50 deductible. I sent in another claim this month… read more

Magda T., parent of a Chihuahua
8/10   Who knew our puppy would turn out to be so ill?,
Who knew that our rescue puppy "Libby" (who is so precious to us) would turn out to be such an ill little thing? In the 18 months she has blessed this earth so far, she has had Demadectic Mange, Pneumonia (twice), and recently Pancreatitus. Iíve had Petplan Insurance for about 10 years when I lived in the UK, for my dogs and it was invaluable, really! In fact itís the only insurance I use on a regular… read more

Clair - A Loyal Petplan Customer
8/10   CCL surgery for our 1 1/2 year old dog,
Willie is a 2 year old lab/boxer mix. When he turned a year old, I decided to get insurance for him because I figured he would hurt himself running/chasing/and playing with other dogs since he doesn't seem to care much for his well being. PetPlan had pretty good rates for him, so I chose them. 6 months later, he tore his CCL while catching a frisbee. I was worried that PetPlan would not cover this injury… read more

10/10   Fabulous Customer Service!!!,
I can't recommend PetPlan USA enough! I am a first-time dog owner of an adorable Cavalier King Charles Spaniel. Before we purchased Brooklyn, I did a lot of research on insurance companies as I had read that with toy breeds there can be congenital defects. My husband thought I was crazy to spend money on pet insurance. Well, as luck would have it, within less than a year, I was told by my vet that… read more

Heidi Eckard

Review PetPlan review policy

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