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3805 West Chester Pike, suite 240
Newton Square, PA 19113
phone: (866) 467-3875

Petplan is the world's largest pet insurance provider, available in every state and the District of Columbia. Petplan policies include full coverage for all hereditary conditions with no dollar or time limits per condition.
Customer Ratings
60 days 1 year Lifetime
Rating 9.9 9.1 9.2
Count 17 301 2357
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Reviews of PetPlan

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10/10   Petplan helping during a difficult time, 4/24/2015

Reviewed By: Angela Mitchell , Recommend: Y

My beloved cat suddenly became sick with very aggressive kidney cancer after a stressful move. Immediately Petplan helped out by telling me the details of my coverage, sending me claim forms and in general being very nice to me while I cried over the phone. As the claims started getting faxed over, they were quickly processed and I got money back in under 10 days which I was then able to use the funds to continue getting my sweet kitty treatment with his oncologist. Unfortunately his prognosis is not good but I am grateful that I have Petplan to help cover costs while I try to make him as comfortable as possible. Everyone I've spoken to at Petplan has been very caring and understanding which I deeply appreciate. I am very happy with every experience I've had with this company...I have 5 other pets that I have covered with Petplan and they have been wonderful to us all these years. Thank you so very much.
Injury/Illness: cancer   Breed: Domestic Shorthair
Claim Amount: over $1000   Age of Pet: 1 - 8
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9/10   Vet tech recommends PetPlan, 4/21/2015

Reviewed By: Jessica O, Recommend: Y

I work in a veterinary specialty clinic and even with my employee discount the cost of veterinary care is extraordinary. A fellow vet tech recommended PetPlan to me after her cat developed an obstructed bile duct. She had nothing but good things to say about the ease of use and the good customer service.
I shopped around and read reviews online and ended up getting a PetPlan policy for my lab mix. The website is very easy to use and straight-forward. My dog recently had a cancerous tumor removed which required a primary vet, a board certified surgeon and an oncologist. PetPlan reimbursed me exactly what my plan allowed. Every rep I have spoken with at PetPlan has been friendly, knowledgeable, and competent. They have made dealing with a stressful situation easier, both on my pocketbook and on me.
My only complaint is that your billing history and payments are not available online. I elected to pay my bill quarterly instead of annually and it is auto-deducted from my checking every 3 months. Not a huge deal, I'm just the kind of person that will forget it's coming and get a little surprise when I look at my online statement.
Injury/Illness: cancer   Breed: Labrador Mix
Claim Amount: over $1000   Age of Pet: 1 - 8
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10/10   PetPlan we love you..., 4/17/2015

Reviewed By: Frankie Seelenbinder, Recommend: Y

Thanks to PetPlan for making the best of a terrible accident. I caught my beloved cat's tail in the door hinge which resulted in about 3 inches being peeled off (de-gloved), requiring emergency surgery to repair . PetPlan processed my claim so quickly that I had a check in my hand in under 2 weeks. Thanks to PetPlan an accident that made me feel terrible did not become a financial problem too. The claim process was simple and straightforward and I had an answer almost immediately. I am so thankful and am telling all my friends to get PetPlan...they are the best!
Injury/Illness: tail de-gloving (peeled)   Breed: American Shorthair
Claim Amount: $500 - $1000   Age of Pet: over 8 years
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10/10   Best experience during a sad situation..., 4/14/2015

Reviewed By: Erin Hawk, Recommend: Y

My poor chihuahua mix got out and was hit by a car with severe head trauma - this was my one and only claim so I called no less than 3 times during the week he was in the emergency. Sadly he passed away and I had racked up a bill over $7k which I used other savings to cover. I contacted Petplan and they worked quickly to expedite my claim and even did a tribute to him on their Facebook page, super sweet, really do care. We will be back and recommending them to all our friends!!
Injury/Illness: accident   Breed: Chihuahua
Claim Amount: over $1000   Age of Pet: 1 - 8
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10/10   The BEST decision I ever made!, 4/11/2015

Reviewed By: Liz Miller, Recommend: Y

I have been with Petplan for almost 8 years now and I am so glad I made the decision to go with them for pet insurance. I had never considered pet insurance before, but after getting my second beagle, I realized that if anything ever happened I wouldn't be able to afford the best care for them on my own. As it turned out, our second beagle was epileptic and her seizures were hard to control. We eventually had to see a neurologist twice a year. Many tests and medications later we finally had her seizures under control. Meanwhile, our first beagle has had both cruciate ligaments replaced and had major surgery to remove a cancerous tumor. Through out all the years Petplan never rejected or questioned any claims that I made. They paid every claim promptly. Having the insurance made many of our decisions much easier! Sometimes I feel that my dogs have better health insurance than I do!
Their customer service has been outstanding and I love the magazine they publish! They are a great company and I'm so glad I chose them for my pet insurance!
Injury/Illness: cancer seizures   Breed: Beagle
Claim Amount: over $1000   Age of Pet: 1 - 8
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Most Helpful Reviews

10/10   Delivered as promised, easy, fast, polite,
$3,800 reimbursement paid in just 2 weeks from our claim submission, on a $250 Silver plan ($200 deductible), for ACL surgery (TTA) on our dog's second hind knee, which some/many (most?) other pet insurance plans won't cover if the other leg has been previously repaired. 'Nuff said? Actually, it's not, here's more: - Very helpful customer service when I called in last fall to inquire and… read more

Reviewed By: Keith Laepple, parent of a Mixed Breed
9/10   Go Pet Plan is good dog far,
September 2009 I submitted a claim for my 9 month old dog who was attacked by another dog. After submitting the claim it took them 2 wks. to add it to their system (a little slow if you ask me.) I had to call them and move it along. Their call system is decent. I had to call again and there was a delay but ultimately they paid the $550 bill. I only had a $50 deductible. I sent in another claim this month… read more

Reviewed By: Magda T., parent of a Chihuahua
8/10   Who knew our puppy would turn out to be so ill?,
Who knew that our rescue puppy "Libby" (who is so precious to us) would turn out to be such an ill little thing? In the 18 months she has blessed this earth so far, she has had Demadectic Mange, Pneumonia (twice), and recently Pancreatitus. Iíve had Petplan Insurance for about 10 years when I lived in the UK, for my dogs and it was invaluable, really! In fact itís the only insurance I use on a regular… read more

Reviewed By: Clair - A Loyal Petplan Customer
8/10   CCL surgery for our 1 1/2 year old dog,
Willie is a 2 year old lab/boxer mix. When he turned a year old, I decided to get insurance for him because I figured he would hurt himself running/chasing/and playing with other dogs since he doesn't seem to care much for his well being. PetPlan had pretty good rates for him, so I chose them. 6 months later, he tore his CCL while catching a frisbee. I was worried that PetPlan would not cover this injury… read more

Reviewed By: Rachel
10/10   Fabulous Customer Service!!!,
I can't recommend PetPlan USA enough! I am a first-time dog owner of an adorable Cavalier King Charles Spaniel. Before we purchased Brooklyn, I did a lot of research on insurance companies as I had read that with toy breeds there can be congenital defects. My husband thought I was crazy to spend money on pet insurance. Well, as luck would have it, within less than a year, I was told by my vet that… read more

Reviewed By: Heidi Eckard

Review PetPlan review policy

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DO tell us whether you were happy with how your claim was handled

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Age (at the time of your claim):   Under a year   1 - 8   Over 8 years  
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