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3805 West Chester Pike, suite 240
Newton Square, PA 19113
phone: (866) 467-3875

Petplan is the world's largest pet insurance provider, available in every state and the District of Columbia. Petplan policies include full coverage for all hereditary conditions with no dollar or time limits per condition.
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60 days 1 year Lifetime
Rating 9.0 9.0 9.2
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Reviews of PetPlan

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9/10   Saved my dog's life, 10/29/2014

Reviewed By: Joyce, Recommend: Y

Kato was diagnosed with Lymphoma a few months ago. Without Chemo treatment, he would not live very long. I didn't want to lose my best friend. I decided to do the Chemo treatments, which would cost about 5,000. Thankfully Pet Plan helped me pay for most of the treatment. Kato is now in remission! I could not afford the treatments without Pet Plan. Kato wouldn't be alive today if it weren't for them. I recommend Pet Plan to everyone with a pet.
Injury/Illness: cancer   Breed: Mixed Breed dog
Claim Amount: over $1000   Age of Pet: over 8 years
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1/10   PetPlan - too dysfunctional for me!, 10/29/2014

Reviewed By: Claudia, Recommend: N

My vet and my vet's staff spent hours sending over requested medical records to the claims department. They scanned and emailed the info multiple times to the confirmed correct address and they hand faxed the info - but to no avail. the staff at PetPlan either refused to let me speak to the Claims dept. and/or kept telling me they never received any of the info sent. I have concluded they are making this process so impossible so that they came make me give up my claim and give up the chance of getting reimbursed. After having this insurance for 7 years - this is my first AND LAST interaction I will have with this company. THEY ARE TERRIBLE!
Injury/Illness: stomatitis   Breed: Great Pyrenees
Claim Amount: $500 - $1000   Age of Pet: 1 - 8
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10/10   PetPlan and Vet gave Brandywine second chance, 10/29/2014

Reviewed By: Debra Gann, Recommend: Y

Brandywine is a 5 year old Chessie. She began not feeling well this past February. One thing lead to something else. Having PetPlan Insurance gave me peace of mind that Brandy could get the best care possible and a second chance. If it had not been for PetPlan I would have not been able to get the care I did for her. I have PetPlan Insurance on all five of my Chessies. After Brandy came home I received follow up emails checking on my girl. I think PetPlan is the best. Thanks PetPlan and all the staff.
Injury/Illness: blood pressure/blood clotting   Breed: Chesapeake Bay Retriever
Claim Amount: over $1000   Age of Pet: 1 - 8
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10/10   PetPlan gives us peace of mind, 10/28/2014

Reviewed By: Holli Pinon, Recommend: Y

My 8 year old boxer Sadie fought her mast cell carcinoma through 3 surgeries, and endoscopy and several emergency visits to several vets in the area. As most of you know, none of the treatments for our beloved pets is inexpensive. Unfortunately, Sadie lost her fight just 10 days ago but it was not because we did not try what was reasonable medical care. PetPlan gives me peace of mind that I do not have to make decision regarding treatment for my pets based on cost. This insurance company makes it easy to submit claims, and pays the claims in a very tinselly fashion. I have been over impressed and tell everyone I know that they should have insurance on their pets. I will always have dogs and I will always insure them with PetPlan, if they will have me. I do not think there was a year that went by that Sadie's medical costs exceeded her premium. PetPlan never made it difficult nor did they every refuse to renew our policy. This is an excellent company.
Injury/Illness: cancer   Breed: Boxer
Claim Amount: over $1000   Age of Pet: over 8 years
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10/10   PetPlan ins. saved my beloved River's life., 10/27/2014

Reviewed By: Shirl Kilian, Recommend: Y

I knew when I brought my puppy home 8 years ago that if anything went wrong I would do whatever was necessary to save his life. My vet recommeded that I get pet insurance so I looked for the best one available and found PetPlan. I set up a monthly payment all those years ago and never thought about it. Went for routine checkups religiously. Recently noticed a limp and took him to the vet. We discovered an HUGE tumor 6" in diameter and 1 1/2 " was malignant. Immediately got him to one of the best cancer treatments in NJ. Struggled thru major deep surgery. I gave all the claim forms to both vet. hospitals and they submitted the forms for me. The claims were paid almost immediately and I was able to pay the credit card back without any interest charges. What a relief it was to be able to focus on the recovery for my beloved dog and not worry about the money end of things. When I first brought River home, my vet suggested that I get pet insurance and I took his advice and found PetPlan which is the BEST one going. They paid what they promised without any questions. I'm telling all my friends and to my surprise, not many people know that medical insurance is available for pets. As I meet people with new puppies or kittens I am telling them about River's insurance and what it did for us. Very pleased with the timely service. Then, after the claim was paid by PetPlan, Heather called to follow up to see how River is doing and offered some encouragement to me. This is the first time I have ever been treated so nicely by an ins. company. THANX, PetPlan
Injury/Illness: cancer   Breed: Mixed Breed dog
Claim Amount: over $1000   Age of Pet: 1 - 8
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Most Helpful Reviews

10/10   Delivered as promised, easy, fast, polite,
$3,800 reimbursement paid in just 2 weeks from our claim submission, on a $250 Silver plan ($200 deductible), for ACL surgery (TTA) on our dog's second hind knee, which some/many (most?) other pet insurance plans won't cover if the other leg has been previously repaired. 'Nuff said? Actually, it's not, here's more: - Very helpful customer service when I called in last fall to inquire and… read more

Keith Laepple, parent of a Mixed Breed
9/10   Go Pet Plan is good dog far,
September 2009 I submitted a claim for my 9 month old dog who was attacked by another dog. After submitting the claim it took them 2 wks. to add it to their system (a little slow if you ask me.) I had to call them and move it along. Their call system is decent. I had to call again and there was a delay but ultimately they paid the $550 bill. I only had a $50 deductible. I sent in another claim this month… read more

Magda T., parent of a Chihuahua
8/10   Who knew our puppy would turn out to be so ill?,
Who knew that our rescue puppy "Libby" (who is so precious to us) would turn out to be such an ill little thing? In the 18 months she has blessed this earth so far, she has had Demadectic Mange, Pneumonia (twice), and recently Pancreatitus. Iíve had Petplan Insurance for about 10 years when I lived in the UK, for my dogs and it was invaluable, really! In fact itís the only insurance I use on a regular… read more

Clair - A Loyal Petplan Customer
8/10   CCL surgery for our 1 1/2 year old dog,
Willie is a 2 year old lab/boxer mix. When he turned a year old, I decided to get insurance for him because I figured he would hurt himself running/chasing/and playing with other dogs since he doesn't seem to care much for his well being. PetPlan had pretty good rates for him, so I chose them. 6 months later, he tore his CCL while catching a frisbee. I was worried that PetPlan would not cover this injury… read more

10/10   Fabulous Customer Service!!!,
I can't recommend PetPlan USA enough! I am a first-time dog owner of an adorable Cavalier King Charles Spaniel. Before we purchased Brooklyn, I did a lot of research on insurance companies as I had read that with toy breeds there can be congenital defects. My husband thought I was crazy to spend money on pet insurance. Well, as luck would have it, within less than a year, I was told by my vet that… read more

Heidi Eckard

Review PetPlan review policy

Review Title (if you could say it in one sentence, what would you say?)
Your Review (tips)
DO tell us specifics about your pet's illness or injury
DO tell us whether you were happy with how your claim was handled

DON'T use profanity or personal insults
DON'T write in ALL CAPS
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Would you recommend this company to other pet owners?
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Age (at the time of your claim):   Under a year   1 - 8   Over 8 years  
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ear problem eye problem skin problem
cancer gastritis/vomiting enteritis/diarrhea
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