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3805 West Chester Pike, suite 240
Newton Square, PA 19073
phone: (866) 467-3875

Petplan is the world's largest pet insurance provider, available in every state and the District of Columbia. Petplan policies include full coverage for all hereditary conditions with no dollar or time limits per condition.
Customer Ratings
60 days 1 year Lifetime
Rating 9.3 9.3 9.2
Count 75 585 3086
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Reviews of PetPlan

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10/10   Petplan makes the claim process quick & painless, 7/22/2016

Reviewed By: Cat Parker, Recommend: Y

Being new to pet insurance, I was worried it would be a murky endless maze of paperwork and hoop jumping. Imagine my surprise, Melissa D. virtually held my hand, walked me thru the needed paperwork and communication was fantastic. Best of all, my claim was processed with amazing expediency (2 weeks from my frenchie's surgery)
Injury/Illness: cervical vertebrae surgery   Breed: French Bulldog
Claim Amount: over $1000   Age of Pet: 1 - 8
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10/10   Doxie Disaster turns out Fine, 7/14/2016

Reviewed By: kathy maddalone, Recommend: Y

My poor doxie went from well to paralyzed in just 24 hours without incident and i was facing an $8K surgery, and the hospital needed an answer right then and there. As my husband paced the floor of the clinic sweating, I said, don't worry, PetPlan covers disk disease in dogs with no prior history. I tried to look confident as I questioned this in my mind. A look of disbelief covered his face as i turned to the doctor and said, "please do the surgery now." I took home my baby a few days later and submitted the claim. I had enough to worry about as he was very slow to even stand up again, that I didn't want to have to fight over an insurance claim. I was asked to submit all of the necessary notes and not to worry. Sure enough, my claim was paid without a hassle. My doxie is now a year out of surgery and back to playing and even running. Thank you PetPlan - especially Justin Worthington - for all of your kind reassurance and information. Truly professionals!!
Injury/Illness: IVDD   Breed: Dachshund
Claim Amount: over $1000   Age of Pet: 1 - 8
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10/10   Pet Plan is so worth having!, 7/14/2016

Reviewed By: Wendy, Recommend: Y

Our 12 year old Toi Leo dog became lethargic, wouldn't eat, basically not interested in anything or any one. A trip to the Vet determined she had an enlarged gall bladder and possible liver problems. A 3 night stay at the Vets with IV fluids & meds followed by 2 weeks at home with 2 antibiotics, and 2 meds for treating bile leakage and her liver brought her back to feeling much better. However the Vet recommended gall bladder removal since it was determined she had had previous short episodes that we thought were anything from arthritis to just getting older. I inquired about a Pre Authorization for the surgery and was told by the fantastic Pet Plan Customer Service that anything relating to the already approved condition would be covered. The relief we felt knowing the surgery and related meds and care we're going to be covered! And it was!! After the initial deductible, the covered percentage of the plan I was paying for was quickly mailed to me. I tell everyone I know who have pets, they must have insurance. And I wouldn't recommend going with any plan other than Pet Plan!
Injury/Illness: Hall bladder   Breed: Pomeranian
Claim Amount: over $1000   Age of Pet: over 8 years
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10/10   Four year old pit, 7/10/2016

Reviewed By: Carolina , Recommend: Y

I like the straight forward policy with pet plan. I like how I can always call them and speak to a representative right away. My poor baby is already on her second knee surgery and if it wasn't for pet plan I wouldn't be able to afford the surgeries. Every year my monthly premium goes up, but not too much. I wish it could be a flat rate every year.
Injury/Illness: Torn acl   Breed: Pit Bull
Claim Amount: over $1000   Age of Pet: 1 - 8
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10/10   Outstanding insurance for pets, 7/9/2016

Reviewed By: Rachel Moore, Recommend: Y

I have been amazed at the excellent and prompt service provided by pet plan. My 4 year old cocker spaniel was diagnosed with lymphoma and having pet plan insurance has eased the financial burden associated with seeking the best possible treatment for her. The pet plan app allows for simple online submissions of claims and I have been so impressed with the speed our claims have been handled. Thank you pet plan for exceeding my expectations.
Injury/Illness: cancer   Breed: American Cocker Spaniel
Claim Amount: over $1000   Age of Pet: 1 - 8
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Most Helpful Reviews

10/10   Delivered as promised, easy, fast, polite,
$3,800 reimbursement paid in just 2 weeks from our claim submission, on a $250 Silver plan ($200 deductible), for ACL surgery (TTA) on our dog's second hind knee, which some/many (most?) other pet insurance plans won't cover if the other leg has been previously repaired. 'Nuff said? Actually, it's not, here's more: - Very helpful customer service when I called in last fall to inquire and… read more

Reviewed By: Keith Laepple, parent of a Mixed Breed
9/10   Go Pet Plan is good dog far,
September 2009 I submitted a claim for my 9 month old dog who was attacked by another dog. After submitting the claim it took them 2 wks. to add it to their system (a little slow if you ask me.) I had to call them and move it along. Their call system is decent. I had to call again and there was a delay but ultimately they paid the $550 bill. I only had a $50 deductible. I sent in another claim this month… read more

Reviewed By: Magda T., parent of a Chihuahua
8/10   Who knew our puppy would turn out to be so ill?,
Who knew that our rescue puppy "Libby" (who is so precious to us) would turn out to be such an ill little thing? In the 18 months she has blessed this earth so far, she has had Demadectic Mange, Pneumonia (twice), and recently Pancreatitus. Iíve had Petplan Insurance for about 10 years when I lived in the UK, for my dogs and it was invaluable, really! In fact itís the only insurance I use on a regular… read more

Reviewed By: Clair - A Loyal Petplan Customer
8/10   CCL surgery for our 1 1/2 year old dog,
Willie is a 2 year old lab/boxer mix. When he turned a year old, I decided to get insurance for him because I figured he would hurt himself running/chasing/and playing with other dogs since he doesn't seem to care much for his well being. PetPlan had pretty good rates for him, so I chose them. 6 months later, he tore his CCL while catching a frisbee. I was worried that PetPlan would not cover this injury… read more

Reviewed By: Rachel
10/10   Fabulous Customer Service!!!,
I can't recommend PetPlan USA enough! I am a first-time dog owner of an adorable Cavalier King Charles Spaniel. Before we purchased Brooklyn, I did a lot of research on insurance companies as I had read that with toy breeds there can be congenital defects. My husband thought I was crazy to spend money on pet insurance. Well, as luck would have it, within less than a year, I was told by my vet that… read more

Reviewed By: Heidi Eckard

Review PetPlan review policy

Review Title (if you could say it in one sentence, what would you say?)
Your Review (tips)
DO tell us specifics about your pet's illness or injury
DO tell us whether you were happy with how your claim was handled

DON'T use profanity or personal insults
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Age (at the time of your claim):   Under a year   1 - 8   Over 8 years  
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ear problem eye problem skin problem
cancer gastritis/vomiting enteritis/diarrhea
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