Pet Insurance Review - compare rates & benefits  
  Home | Blog | About | For Vets | Resources | Contact  

Pet Insurance 101
Dog Insurance
Cat Insurance
Canada Dog Insurance
Canada Cat Insurance

How To:
Get Quotes
Select an Insurer
Make a Claim
Save Money

Find Vets

US Pet Insurers
Healthy Paws
Petplan USA
Pets Best
VetCare Health

Canada Pet Insurers
Pets Plus Us
PC Financial
 Petfirst Healthcare

Other Options
Pet Assure
United Pet Care


UK Pet Insurance


AKC Pet Insurance

PO Box 37940
Raleigh, NC 27627-7940
phone: (866) 725-2747
claim form

AKC Pet Insurance sells insurance in all 50 states and DC. The insurance is provided by PetPartners.
Customer Ratings
60 days 1 year Lifetime
Rating 0.0 8.5 6.3
Count 0 13 120
add your rating

Visit Website

Reviews of PetPartners

Filter By:    
10/10   Pleased With Service, 8/17/2016

Reviewed By: Sheila Gratreaks, Recommend: Y

We had our six month old female puppy spayed and her shots brought up-to-date. Even though we were not reimbursed the full amount of our claim for her Wellness Insurance, we were pleased with the amount that was reimbursed to us.
Injury/Illness: spay & shots   Breed: American Cocker Spaniel
Claim Amount: $100 - $500   Age of Pet: under a year
Comment on this Review   | permalink

Was this review helpful to you?      
9/10   Excellent Service! Friendly, kind and professional, 6/26/2016

Reviewed By: E. Carol, Recommend: Y

I have been very impressed with the customer service people in the call center for PetPartners.

In the past nine or ten years I have insured three pets -- two cats and my dog. Unfortunately, sadly, I have lost two of them and during their illnesses, Pet Partners customer service people have been very kind at difficult times.

The people who I have spoken with seem to "not just have jobs," they are true animal lovers who have empathy and work to help you to understand your policy benefits and to do what they can to explain any steps you or your vet need to take.

As with any policy, always read it carefully when selecting which coverage you want and consider (sorry...) worst case scenarios. And... check it periodically to see if you need to adjust it. I purchased the policies as soon as I brought my pet companions into my home. In my case they were kittens and a puppy. :D

I absolutely give the people a 10. By the way, the people on the phone were terrific about follow through.

The company was slow on processing a couple of claims -- but they were also quick to explain what additional information my vet needed to submit once I contacted them about the delay. So the delay is the reason I will give them a slightly
lower rating.
Injury/Illness: A couple of different problems. We were rear ended paying at a toll both. He also had a very bad kidney infection at a different time.   Breed: German Shepherd
Claim Amount: over $1000   Age of Pet: 1 - 8
Comment on this Review   | permalink

Was this review helpful to you?      
10/10   Awesome people to deal with, 6/18/2016

Reviewed By: Pat Lynch, Recommend: Y

lady had soft tissue injury to Rt. paw. I was not sure if it was roken because shee ws unable to put any weight on paw and was in a great deal of pain. I did take her to Emergency clinic as it was a weekend for evaluation.
Since it was the first time I was using the insurance I did call to make sure I had everything I needed to submit claim. Eveyone I spoke to was so helpful,kind and concerned. The claim was handled quickly and I did recieve emails with updates.
I origionally just purchased accident and injury and now plan to upgrade my policy.
Very pleased with the company. Truthfully they are much easier to deal with than insurance for humans, they show compassion!
Injury/Illness: foot injury   Breed: Gordon Setter
Claim Amount: $100 - $500   Age of Pet: under a year
Comment on this Review   | permalink

Was this review helpful to you?      
3/10   Did not deliver what they advertised, 6/5/2016

Reviewed By: Lamanda Gaskins, Recommend: N

I received this company's name and information as part of adopting from the Humane Society. I immediately went home and activated the service that same day. 4 days later, I took the two girls to my regular Vet and had them examined. It turned out that they had fleas, a cold, and ear mites; all of which they received medications for. When I called PetPartners to see how to file my first claim I was told the following:
1) I can't file because the policy didn't "actually" become active until 5 days after I activated it (It was only 4 days AND this 5 day waiting period was not mentioned when I activated the coverage.)
2) They don't cover fleas or mites, even though they DO consider them parasites and admit they can endanger the animal's life
3) They "might" cover the cold and I was certainly free to file the claim though the gentleman doubted they would reimburse me for that, UNLESS I was willing to move up to the next level of service.
So, all in all, NOT the kind of service I had expected coming from an endorsement from the Humane Society. I cancelled the service that day(almost a week ago) and I'm STILL waiting for my refund.
Injury/Illness: ear problem skin problem cold   Breed: Domestic Shorthair
Claim Amount: $100 - $500   Age of Pet: under a year
Comment on this Review   | permalink

Was this review helpful to you?      
10/10   So glad Violet has insurance., 5/23/2016

Reviewed By: Rosemary Helveston, Recommend: Y

When Violet became ill and dehydrated she needed immediate diagnostics and treatment. Her insurance covered everything except fees and taxes. The claims process was easy and I received a check for the covered amount in just three weeks. Thanks AKC Pet Insurance!
Injury/Illness: gastritis/vomiting enteritis/diarrhea   Breed: Norwegian Elkhound
Claim Amount: $100 - $500   Age of Pet: 1 - 8
Comment on this Review   | permalink

Was this review helpful to you?      

Read More Reviews...

Go To:

Most Helpful Reviews

10/10   I got exactly what was promised!!!!,
I have had the AKC Pet Healthcare Plan for 3 years. It was brought to my attention thru my registration of my Golden Retriever with the American Kennel Club. I received a 60 day FREE Trial plan and thought that there most be a trick to this. However, they did not ask for a credit card or anyother financial data. In about 45 days I called and enrolled in one of their plans. The first year they paid me… read more

Reviewed By: Brittany Terrell, parent of a Golden Retriever
7/10   Quick claim processing,
We have had the AKC policy on both of our dogs for about a year now. We have had no problem submitting claims or receiving payment in a timely fashion. They have paid all claims appropriatly. Our only disappointment was to find that they did not cover congenital diseases such as hip displaysia. We may look into another plan that does cover ALL congenital conditions. Other than that, I would say this is… read more

Reviewed By: CAROLYN
8/10   THANKFUL to HAVE,
We have a collie that required various tests. She was stumbling, falling, walking like she was drunk or walking into things. It needed to be determined if she had a vision or a neurological problem. The AKC PetPartners Insurance paid for the Eye Specialist and that indicated we needed to have neurological consultation. That consult required an MRI as well as a Spinal Tap. The claim was over $2,000. … read more

Reviewed By: DJ, parent of a Collie
9/10   Appreciative of coverage,
We have multiple pets insured by Pet Partners. In particular, Trevar, our Scottie was without major medical issues for many years under his policy, however over the past two years medical issues arose-numerous diagnostics, surgeries, chemo, hospitalizations, etc. Needless to say our veterinary costs was exhorbatant but of course we would do whatever possible for our "Buddy." Two particular months of… read more

Reviewed By: Dana Mansell, parent of a Scottish Terrier
4/10   The Claims Processing Predicament,
I've had this Pet Insurance since March when my new puppy came to me as my forever partner to replace my 12-yr-old SD; I've had several visits to the vet and need to process my puppy's claims; it seems impossible to download claim forms from their web sight, and this is bothersome; in responding to the comment whether claims should be processed if more than 90 days go by, to me they should be processed up… read more

Reviewed By: Sister Jacqueline

Review PetPartners review policy

Review Title (if you could say it in one sentence, what would you say?)
Your Review (tips)
DO tell us specifics about your pet's illness or injury
DO tell us whether you were happy with how your claim was handled

DON'T use profanity or personal insults
DON'T write in ALL CAPS
Overall Rating (1 - worst, 10 - best)    
Would you recommend this company to other pet owners?
Yes   No
Your Name

Tell us about your pet
Type: Dog     Cat
Age (at the time of your claim):   Under a year   1 - 8   Over 8 years  
Tell us about your claim
Type of illness or accident:
not sure
ear problem eye problem skin problem
cancer gastritis/vomiting enteritis/diarrhea
bladder renal (kidney) thyroid
Claim amount
Time taken to handle claim
Verify that you are a customer
I certify that I am (or was) a customer of this pet insurance company and that I have not been offered a reward, financial or otherwise, by the insurer for writing this review.

We have zero tolerance for fake reviews!

A message to pet insurance management: please do not submit a review! We consider these submissions fraudulent and will immediately remove these from our site.

While we support your efforts to encourage honest feedback from customers, we encourage you to submit information here