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AKC Pet HealthCare


PO Box 37940
Raleigh, NC 27627-7940
phone: (866) 725-2747
website: http://www.akcpetinsurance.com
claim form

AKC Pet Healthcare sells insurance in all 50 states and DC. The insurance is provided by PetPartners.
Customer Ratings
60 days 1 year Lifetime
Rating 0.0 6.8 5.8
Count 0 5 89
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Reviews of PetPartners

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9/10   Rate skyrockets as pet gets older, 9/14/2014

Reviewed By: Denise L., Recommend: N

I absolutely loved this plan when I had it for my previous, now deceased, dog. The entire package was great...rates, plans, coverage, customer service. I chose the accident/illness/wellness plan (the premium plan), and stayed with the plan for many years, and the rate increased with time of course, but reasonably. Then when my dog turned 11, they raised my rate from $800 to $2400 saying that my dog was now old and would need extra care, hence the high rate. I could not afford this and cancelled the insurance. The company offered me coverage under a basic plan (barebones) for the price I used to pay for the premium plan, $800, but I felt like I was being price-gouged, and unappreciated for my previous business. Since I could not get a different insurance, because most companies will not insure an older dog in a new policy, my dog had no insurance from then until he died two years later. Luckily he did not require much vet care other than vaccines and an occasional treatment. Most companies will not cover pets for costly chronic conditions anyway, like cancer or organ failure, so I felt that it was outrageous that my rate increased like that after I had been such a loyal customer for years. I escalated this issue with the company's management to no avail...they were so rude as to inform me that in some years they actually paid me more for claims than what I had paid as my premium, so that I had in fact actually "made money" from my policy. Isn't that how it sometimes goes with insurance? What business do they think they are in? If their rates are not profitable enough for them, they should reset them, not drop or price-gouge loyal customers who would never have anticipated this action. Be sure to ask companies what their rate schedule is as the pet ages, and get a specific ceiling on the price before buying. Or plan that you might not have affordable pet insurance for older pets, regardless of how long you have had your policy.
Injury/Illness: No problem, dog just got older   Breed: Mixed Breed dog
Claim Amount: under $100   Age of Pet: over 8 years
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10/10   Best insurance!, 6/18/2014

Reviewed By: Paula, Recommend: Y

I've had this insurance company for the 2 years I've had my dog and could not be happier with them! They stick to their policy by the T and I love that. You know what's covered and what isn't. They process claims in a 2 weeks avg although they're "time frame" is 30 days. I've submitted claims both years and both years they've paid without any headaches. Their premiums are some of the lowest out there.
Injury/Illness: Obstruction and quills   Breed: Doberman
Claim Amount: over $1000   Age of Pet: 1 - 8
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1/10   Incredibly disappointed, 6/13/2014

Reviewed By: Robert Bowling, Recommend: N

Just recently bought our dog and was told that we had a 60 day free trial of their insurance. Thinking it would be a great deal I tried it out and felt thankful when my dog got sick and had treatment.

Trouble began immediately! Maybe it was because I was on a trial basis, but I hear nothing from them for several weeks in regards to my claim. I called them once and was told they'd have a response later next month! The second time I called I was told they received my claim almost 20 days AFTER I had sent it.

When I finally got a reply it was to tell me that no invoice was included with my claim, even though I was with my vet and watched her attach all important documents and fax them with me in her office and I feel that telling us this was a slap to my vet's practice. After complaining, I'm later told that because we had just signed up they wouldn't help with our claim because it was within the first 30 days we signed up.

What's the point of telling us we had a 60 day trial if we can't even use 30 of it.

Will be looking for another pet insurance. Very disappointed.
Injury/Illness: giardia   Breed: Akita
Claim Amount: $100 - $500   Age of Pet: under a year
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4/10   dealing with pet insurance is frustrting, 3/27/2014

Reviewed By: Marilyn Hatfield, Recommend: N

can't believe problems with faxing and don't understand why you don't pay for my dogs prescription food and treats.
He is a schnauzer and they have stomach issues.
Injury/Illness: not sure   Breed: Mixed Breed dog
Claim Amount: under $100   Age of Pet: 1 - 8
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10/10   Easy filing, fast response, very pleased with PPI!, 3/20/2014

Reviewed By: Patty Van Sicklen, Recommend: Y

When a growth on my dog’s eyelid increased in size, my regular veterinarian referred us to a veterinary ophthalmologist who recommended surgery. I submitted documentation to PPI from both vets for the consults, pre-op blood work, and the procedure. The PPI representatives were extremely helpful and I received prompt reimbursement. I highly recommend this company.
Injury/Illness: Meibomian gland tumor left eye   Breed: Siberian Husky
Claim Amount: $500 - $1000   Age of Pet: over 8 years
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Most Helpful Reviews


10/10   I got exactly what was promised!!!!,
I have had the AKC Pet Healthcare Plan for 3 years. It was brought to my attention thru my registration of my Golden Retriever with the American Kennel Club. I received a 60 day FREE Trial plan and thought that there most be a trick to this. However, they did not ask for a credit card or anyother financial data. In about 45 days I called and enrolled in one of their plans. The first year they paid me… read more

Brittany Terrell, parent of a Golden Retriever
 
7/10   Quick claim processing,
We have had the AKC policy on both of our dogs for about a year now. We have had no problem submitting claims or receiving payment in a timely fashion. They have paid all claims appropriatly. Our only disappointment was to find that they did not cover congenital diseases such as hip displaysia. We may look into another plan that does cover ALL congenital conditions. Other than that, I would say this is… read more

CAROLYN
 
8/10   THANKFUL to HAVE,
We have a collie that required various tests. She was stumbling, falling, walking like she was drunk or walking into things. It needed to be determined if she had a vision or a neurological problem. The AKC PetPartners Insurance paid for the Eye Specialist and that indicated we needed to have neurological consultation. That consult required an MRI as well as a Spinal Tap. The claim was over $2,000. … read more

DJ, parent of a Collie
 
9/10   Appreciative of coverage,
We have multiple pets insured by Pet Partners. In particular, Trevar, our Scottie was without major medical issues for many years under his policy, however over the past two years medical issues arose-numerous diagnostics, surgeries, chemo, hospitalizations, etc. Needless to say our veterinary costs was exhorbatant but of course we would do whatever possible for our "Buddy." Two particular months of… read more

Dana Mansell, parent of a Scottish Terrier
 
4/10   The Claims Processing Predicament,
I've had this Pet Insurance since March when my new puppy came to me as my forever partner to replace my 12-yr-old SD; I've had several visits to the vet and need to process my puppy's claims; it seems impossible to download claim forms from their web sight, and this is bothersome; in responding to the comment whether claims should be processed if more than 90 days go by, to me they should be processed up… read more

Sister Jacqueline
 


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