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AKC Pet Insurance

PO Box 37940
Raleigh, NC 27627-7940
phone: (866) 725-2747
claim form

AKC Pet Insurance sells insurance in all 50 states and DC. The insurance is provided by PetPartners.
Customer Ratings
60 days 1 year Lifetime
Rating 8.0 7.8 6.0
Count 2 8 97
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Reviews of PetPartners

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10/10   Thank you , 6/30/2015

Reviewed By: Jane , Recommend: Y

My dog just went through a serious illness and pet partners is very quick to respond to the claim. But what really surprised me was when I got a get well card with a picture of breed appropriate dog on the outside. It was so wonderful it was handwritten just lovely and perked me up. Thank you so much pet partners
Injury/Illness: cancer   Breed: Labrador Retriever
Claim Amount: over $1000   Age of Pet: over 8 years
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6/10   Changes in coverage more exclusions higher premium, 6/16/2015

Reviewed By: Kathy, Recommend: N

My dog just turned 6. He has had this insurance since he was 6 months old. They just sent me the renewal forms and have renamed all the plans.
The exclusions have increased and the premium has increased.
Even user the current coverage they reimbursed me less than in previous years. In the past they have done well to process my claims and I thought they were doing a good job.
Injury/Illness: Heartworm medication & tests   Breed: Dachshund
Claim Amount: $100 - $500   Age of Pet: 1 - 8
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7/10   Mixed experience, 6/3/2015

Reviewed By: Kay, Recommend: Y

I've had mixed experience with PetPartners over the years (I got it for my dog when he was 8 months old and he just died at 10 years). Whenever I had a claim they paid it promptly, and it was easy to file online since I own a scanner. Generally it was easy to figure out exactly how much they'd pay you back--80-20 with a $125 deductible--although there were a few times with the wellness part of the plan that I didn't feel that they reimbursed as they should; my vet is NOT expensive and sometimes they wouldn't cover her basic charges. That being said, during my dog's final bout with cancer they were wonderful, even paying for his pt without a blink. They say to expect it to take 30 days for reimbursement, and it really will take the FULL 30 days. My main complaint is that the insurance cost skyrockets once the dog turns 7; I went from $60-80 per month to $180 pm by the end. That makes it really seem like a scam since I made almost no claims on them until the final year of my dog's life; it was as if they wanted me to cancel my insurance so that they'd never need to make a pay out. I've said "yes" here to the recommendation, but it would be with qualifications and I'm currently searching for a new insurer in case I get a puppy.
Injury/Illness: cancer   Breed: Golden Retriever
Claim Amount: over $1000   Age of Pet: over 8 years
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10/10   Best Insurance, 6/2/2015

Reviewed By: Ronda, Recommend: Y

I have had this insurance for 9 years and I could not be happier. The customer service is both refreshing and prompt. Every claim I have submitted has been immediately acknowledged and the turn around time is less than stated. I just got another puppy and added insurance on him. Here's to another long term relationship :)
Injury/Illness: not sure   Breed: Miniature Bull Terrier
Claim Amount: under $100   Age of Pet: under a year
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1/10   Worst experience ever. , 1/29/2015

Reviewed By: Jordan Jessop, Recommend: N

Was recommend to use this insurance and was planning on purchasing full pet insurance for both my dogs. Thankfully I tried the "trial" insurance first. I signed up for it and a couple days later my dog had a hurt leg I took her in for X-rays (that should be covered with the accident pet trial insurance). Spent over $300 at the vet and then sent in my claim.... Weeks later I recieved an email saying they would not cover any of the cost. Confused I called and spoke with the rudest agent. She told me I was only covered for accident insurance at the time my dog was hurt??? Confused I said "I'm sorry what exactly do you consider an accident? She has a hurt leg??" She then told me she would speak with her manager and have him call be in 3 days... 7 days go by with no word so I call back and speak with another person who says the same thing sorry it says here you were only covered by accidental at that time. Again I reponded with the same answer? Does my dog have to be run over with a car to be considered accidental? She said she would speak with her manager and have him call me.... Still have yet to hear from anyone. Would NOT recommend this insurance to anyone. Ever.
Injury/Illness: Hurt leg   Breed: Rottweiler
Claim Amount: $100 - $500   Age of Pet: under a year
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Most Helpful Reviews

10/10   I got exactly what was promised!!!!,
I have had the AKC Pet Healthcare Plan for 3 years. It was brought to my attention thru my registration of my Golden Retriever with the American Kennel Club. I received a 60 day FREE Trial plan and thought that there most be a trick to this. However, they did not ask for a credit card or anyother financial data. In about 45 days I called and enrolled in one of their plans. The first year they paid me… read more

Reviewed By: Brittany Terrell, parent of a Golden Retriever
7/10   Quick claim processing,
We have had the AKC policy on both of our dogs for about a year now. We have had no problem submitting claims or receiving payment in a timely fashion. They have paid all claims appropriatly. Our only disappointment was to find that they did not cover congenital diseases such as hip displaysia. We may look into another plan that does cover ALL congenital conditions. Other than that, I would say this is… read more

Reviewed By: CAROLYN
8/10   THANKFUL to HAVE,
We have a collie that required various tests. She was stumbling, falling, walking like she was drunk or walking into things. It needed to be determined if she had a vision or a neurological problem. The AKC PetPartners Insurance paid for the Eye Specialist and that indicated we needed to have neurological consultation. That consult required an MRI as well as a Spinal Tap. The claim was over $2,000. … read more

Reviewed By: DJ, parent of a Collie
9/10   Appreciative of coverage,
We have multiple pets insured by Pet Partners. In particular, Trevar, our Scottie was without major medical issues for many years under his policy, however over the past two years medical issues arose-numerous diagnostics, surgeries, chemo, hospitalizations, etc. Needless to say our veterinary costs was exhorbatant but of course we would do whatever possible for our "Buddy." Two particular months of… read more

Reviewed By: Dana Mansell, parent of a Scottish Terrier
4/10   The Claims Processing Predicament,
I've had this Pet Insurance since March when my new puppy came to me as my forever partner to replace my 12-yr-old SD; I've had several visits to the vet and need to process my puppy's claims; it seems impossible to download claim forms from their web sight, and this is bothersome; in responding to the comment whether claims should be processed if more than 90 days go by, to me they should be processed up… read more

Reviewed By: Sister Jacqueline

Review PetPartners review policy

Review Title (if you could say it in one sentence, what would you say?)
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DO tell us specifics about your pet's illness or injury
DO tell us whether you were happy with how your claim was handled

DON'T use profanity or personal insults
DON'T write in ALL CAPS
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Age (at the time of your claim):   Under a year   1 - 8   Over 8 years  
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