User Reviews of PetPartners
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Rating: 1
Recommend: N |
Everything is excluded in fine, fine print
We have 2 English bulldogs who are now 16 months old. At the age of 4 months we purchased AKC healthcare for both of them. Our male had a cavity above his screwtail so surgery was performed in 8/2007. This was not covered because they said it was congenital but our vet, who had checked him since the age of 7 weeks, had never discovered it before. Our female started limping on her left hind leg in October of 2007 so our vet referred to a specialist. The specialist suggested inserting pins in her knee since it was very weak. We had this surgery performed in January of 2008 and, of course, this surgery was not reimbursed either. This insurance is a scam - DO NOT PURCHASE SINCE THEY COVER NOTHING!
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Reviewed by: Joan Lee
Date: 2/11/2008 |
Rating: 4
Recommend: N |
The Claims Processing Predicament
I've had this Pet Insurance since March when my new puppy came to me as my forever partner to replace my 12-yr-old SD; I've had several visits to the vet and need to
process my puppy's claims; it seems impossible to download claim forms from their web sight, and this is bothersome; in responding to the comment whether claims should be processed if more than 90 days go by, to me they should be processed up to six months following treatment; unless the company has some compelling reason to require the 90-day rule, and I can't think of what it would be--if there is such a rule, there ought to be reasonable exceptions to it--on a case-by-case basis. Incidentally, the Dog Law books should be on our shelves for quick reference when needed! |
Reviewed by: Sister Jacqueline
Date: 12/15/2007 |
Rating: 1
Recommend: N |
AKC Claims Processing is a Hassle
We've had this insurance since 2003. Claims processing has been exhausting, requiring escalation to their president. Now, they have a fairly new rule -- claims must be submitted within 90 days -- and a new form has to be completed each time, even for same illness -- and filled out by vet. This seems like bad faith to me. Does anyone know if it is legal to deny a claim if it's submitted after 90 days. If the coverage is in place at the time of treatment, then they should pay, yes? |
Reviewed by: Christine
Date: 11/30/2007 |
Rating: 1
Recommend: N |
What a STUPID claims processing policy!!
I've had pet partners for over a year for at least one of my 6 dogs and this one dog sustained a fractured leg after playing with my other dog. Well Pet partners paid for everything to make the diagnosis but when it came time for the repair they denied it! They said that even though my dog has sustained the injury from an accident, because the what the vet repaired the fracture was considered "not covered" and they denied the $1577.00 surgery charge yet paid for the emergency examination and the xrays of her leg! I'm going back to Pet Care USA insurance where I have my other dogs! OVERPRICED TOO!!! |
Reviewed by: Katherine Brooks, MD
Date: 10/1/2007 |
Rating: 3
Recommend: N |
Sneaky renewals add exclusions each year.
I paid for AKC petpartners for 3 years & everything was OK until I had claims. It took 2 months to process my first claim, they limited coverage to "reasonable & customary", and their deductible & copay creeped up since I started with them. Most frustrating were added exclusion clauses when I renewed. Bottom line for over $1,200 in treatments I was reimbursed less then $300.
Don't do it - This wasn't worth the paper work hassle, years of monthly payments & claims frustration. You are better off to start a monthly savings bond direct deduct to cover unplanned vet expenses in lieu of the monthly payment. Their exclusions are extensive. |
Reviewed by: LF
Date: 8/26/2007 |
Rating: 7
Recommend: Y |
Over priced - but good customer service
The policy I bought was overpriced, but the customer service was wonderful. Easy to terminate during the 30 day money back guarantee; one e-mail and the policy was terminated and full refund applied. I would consider them if the premium was affordable. |
Reviewed by: Ed
Date: 8/10/2007 |
Rating: 10
Recommend: Y |
have been on the plan for almost 2 years
Have never had a claim denied and am almost an obsessive pet owner. If Macy sneezes we go to the vet! Very happy with the coverage. I am on the most expensive plan though. |
Reviewed by: RK
Date: 8/3/2007 |
Rating: 2
Recommend: N |
Over priced and no good
I tried the "free" insurance provided by pet partners, activating it on the morning of March 18th....on April 18th I took my puppy in for Cystitis and got her cared for, but Pet Partners refused to cover the cost of care, saying that my coverage didn't start until the 19th following their "30-day waiting period"...and it took over a month for me to get a response!
I am glad I let this coverage lapse and would not recommend this coverage to anyone.
PetFirst is much better...go with them! |
Reviewed by: JW
Date: 5/30/2007 |
Rating: 9
Recommend: Y |
So far so good with my dog
I purchased the AKC Wellness policy for my new pup and the basic policy for my 3 kittens. They have been very good at paying for his office visits, medications and vaccinations. After the initial annual deduction, they are paying 80% (20% co-pay).
Puppies require a great deal of attention (vaccines, heartworm, tick & flea meds, wormcheck) the first year. In two instances they denied payment incorrectly, but I think it is important to give them credit for their quick turnaround when I wrote to them to clarify and they confirmed the information with my vet.
The jury is still out on how they respond to a claim for one of my kittens. She was 8-months-old when she suddenly became very ill one evening. I took her to the emergency clinic and transferred her to my regular vet the next morning. Both vets believed she needed surgery for what appeared to be an intestinal obstruction. She was operated on and died after the surgery. After an inconclusive autopsy, my vet has concluded that she had heart disease which could not be detected before hand and ultimately led to her death after the surgery.
The combined two vet bills will total just under $3,000, which is the policy limit. We will see if they pay it or not.
So, as to my pup a 9. Let you know later about the kitten. |
Reviewed by: ES
Date: 2/22/2007 |
Rating: 1
Recommend: N |
way over priced
I live in manhatten, ny i bought the best coverage the akc offers. half of all the claims i submitted were all cut in half and they stated they were overpriced when that was the going rate in manhattan also refused to pay for my puppies giardia test cause the dog was not sick enough to show he needed the test but in the end he did have giardia. I would deff not recommend them its all the name that they are selling AKC!!!!! |
Reviewed by: Mike ELtouby
Date: 1/30/2007 |
