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AKC Pet HealthCare

PO Box 37940
Raleigh, NC 27627-7940
phone: (866) 725-2747
claim form

AKC Pet Healthcare sells insurance in all 50 states and DC. The insurance is provided by PetPartners.
Customer Ratings
60 days 1 year Lifetime
Rating 0.0 6.8 5.8
Count 0 5 88
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Reviews of PetPartners

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10/10   Best insurance!, 6/18/2014

Reviewed By: Paula, Recommend: Y

I've had this insurance company for the 2 years I've had my dog and could not be happier with them! They stick to their policy by the T and I love that. You know what's covered and what isn't. They process claims in a 2 weeks avg although they're "time frame" is 30 days. I've submitted claims both years and both years they've paid without any headaches. Their premiums are some of the lowest out there.
Injury/Illness: Obstruction and quills   Breed: Doberman
Claim Amount: over $1000   Age of Pet: 1 - 8
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1/10   Incredibly disappointed, 6/13/2014

Reviewed By: Robert Bowling, Recommend: N

Just recently bought our dog and was told that we had a 60 day free trial of their insurance. Thinking it would be a great deal I tried it out and felt thankful when my dog got sick and had treatment.

Trouble began immediately! Maybe it was because I was on a trial basis, but I hear nothing from them for several weeks in regards to my claim. I called them once and was told they'd have a response later next month! The second time I called I was told they received my claim almost 20 days AFTER I had sent it.

When I finally got a reply it was to tell me that no invoice was included with my claim, even though I was with my vet and watched her attach all important documents and fax them with me in her office and I feel that telling us this was a slap to my vet's practice. After complaining, I'm later told that because we had just signed up they wouldn't help with our claim because it was within the first 30 days we signed up.

What's the point of telling us we had a 60 day trial if we can't even use 30 of it.

Will be looking for another pet insurance. Very disappointed.
Injury/Illness: giardia   Breed: Akita
Claim Amount: $100 - $500   Age of Pet: under a year
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4/10   dealing with pet insurance is frustrting, 3/27/2014

Reviewed By: Marilyn Hatfield, Recommend: N

can't believe problems with faxing and don't understand why you don't pay for my dogs prescription food and treats.
He is a schnauzer and they have stomach issues.
Injury/Illness: not sure   Breed: Mixed Breed dog
Claim Amount: under $100   Age of Pet: 1 - 8
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10/10   Easy filing, fast response, very pleased with PPI!, 3/20/2014

Reviewed By: Patty Van Sicklen, Recommend: Y

When a growth on my dog’s eyelid increased in size, my regular veterinarian referred us to a veterinary ophthalmologist who recommended surgery. I submitted documentation to PPI from both vets for the consults, pre-op blood work, and the procedure. The PPI representatives were extremely helpful and I received prompt reimbursement. I highly recommend this company.
Injury/Illness: Meibomian gland tumor left eye   Breed: Siberian Husky
Claim Amount: $500 - $1000   Age of Pet: over 8 years
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9/10   Very Glad We Had the Insurance, 12/10/2013

Reviewed By: Geri Leland, Recommend: Y

We adopted our 6 yr old Bichon Frise from a Rescue Group and he was AKC registered. When I transferred the certificate over, I received a 30 day trial for pet insurance and took it. I renewed it at the end and very glad I did. Three months later while running in the yard, Clark yelped. I thought he had pulled a muscle. He was very quiet the rest of the day and by the middle of the night woke me up panting. When I took him to get some water, I put him on the ground and he could not get up and walk. I brought him directly to the emergency vet where it was diagnosed that he ruptured a disk in his back and had to have an emergency Hemilaminectomy. It took 2 1/2 weeks before he could walk. I wrote up the claim and sent it in and was very relieved that most of the bill was covered. Unfortunately, three years later it happened again, this time it was two disks. And once again, PetPartners came through. We love this little guy to bits and happy that we could help him through this.
Injury/Illness: Hemilaminectomy   Breed: Bichon Frise
Claim Amount: over $1000   Age of Pet: 1 - 8
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Most Helpful Reviews

10/10   I got exactly what was promised!!!!,
I have had the AKC Pet Healthcare Plan for 3 years. It was brought to my attention thru my registration of my Golden Retriever with the American Kennel Club. I received a 60 day FREE Trial plan and thought that there most be a trick to this. However, they did not ask for a credit card or anyother financial data. In about 45 days I called and enrolled in one of their plans. The first year they paid me… read more

Brittany Terrell, parent of a Golden Retriever
7/10   Quick claim processing,
We have had the AKC policy on both of our dogs for about a year now. We have had no problem submitting claims or receiving payment in a timely fashion. They have paid all claims appropriatly. Our only disappointment was to find that they did not cover congenital diseases such as hip displaysia. We may look into another plan that does cover ALL congenital conditions. Other than that, I would say this is… read more

8/10   THANKFUL to HAVE,
We have a collie that required various tests. She was stumbling, falling, walking like she was drunk or walking into things. It needed to be determined if she had a vision or a neurological problem. The AKC PetPartners Insurance paid for the Eye Specialist and that indicated we needed to have neurological consultation. That consult required an MRI as well as a Spinal Tap. The claim was over $2,000. … read more

DJ, parent of a Collie
9/10   Appreciative of coverage,
We have multiple pets insured by Pet Partners. In particular, Trevar, our Scottie was without major medical issues for many years under his policy, however over the past two years medical issues arose-numerous diagnostics, surgeries, chemo, hospitalizations, etc. Needless to say our veterinary costs was exhorbatant but of course we would do whatever possible for our "Buddy." Two particular months of… read more

Dana Mansell, parent of a Scottish Terrier
4/10   The Claims Processing Predicament,
I've had this Pet Insurance since March when my new puppy came to me as my forever partner to replace my 12-yr-old SD; I've had several visits to the vet and need to process my puppy's claims; it seems impossible to download claim forms from their web sight, and this is bothersome; in responding to the comment whether claims should be processed if more than 90 days go by, to me they should be processed up… read more

Sister Jacqueline

Review PetPartners review policy

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DO tell us whether you were happy with how your claim was handled

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