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PetFirst


One Quartermaster Court
Jeffersonville, IN 47130
phone: (855) 791-7387
website: http://www.petfirst.com

PetFirst insures cats and dogs of all ages and breeds, offering customizable coverage in all 50 states.

The lifetime plan includes full coverage for hereditary. chronic and congenital conditions with no per-incident limits. Optional routine coverage is available on any plan.
Customer Ratings
60 days 1 year Lifetime
Rating 9.0 8.0 7.9
Count 29 145 369
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Reviews of PetFirst

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10/10   Great Service, 7/19/2016

Reviewed By: Paul Kribs, Recommend: Y

I have had to have 2 surgeries on my dog Delilah. They were quick to process claims with no red tape.
Injury/Illness: cancer   Breed: American Staffordshire Terrier
Claim Amount: $500 - $1000   Age of Pet: 1 - 8
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5/10   claim processing time not consistent, 7/13/2016

Reviewed By: Helen FIdler, Recommend: N

My biggest complaint is the processing time, which is not consistent. There is always some problem. They often wait till the last minute to ask for needed documents which often are sent along with the claim if I have them, i.e. lab results. Which further delays the claim processing. I understand the need for medical veterinary documentation to support the claim. But it changes from claim to claim. But if something is needed, it should be sent to the pet owner and vet right away and not wait until the claim is almost finished. It has taken as much as a month to process one claim I had. When one is on a tight budget as I am and with multiple pets, I need my claim processed in a timely manner. 80% of the time it is processed on time but lately its taken almost a month. About the same as VPI which is one reason why I left that company. I've been with Petfirst since 2007 and I've been fairly happy as the costs for coverage are very reasonable but the rates are going up each renewal. But thats inflation. Not sure I would recommend PetFirst on processing time. It seems that there is always a problem. My suggestion is to provide an area for pet owners to securely download needed documents versus fax because half the time their fax isn't working. Like this week. I didn't find this out until they said they didn't receive medical notes from the vet who faxed it to the number on the claim sheet. Ysterday. But noone informed me the fax was down when I called yesterday. Ugh. The same thing has happened when I have emailed claims. "Oh we never received it". This is unsatisfactory. This is my biggest pet peeve with this company. Otherwise, I'm fine.
Injury/Illness: skin problem hypothyroidism and labs   Breed: Mixed Breed dog
Claim Amount: $100 - $500   Age of Pet: over 8 years
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5/10   Policy Renewal brings 18.8% Monthly Increase, 7/6/2016

Reviewed By: Steve, Recommend: N

I have had PetFirst Pet Insurance for my 2 dogs since year 1 and the cost has risen each renewal. Started out as low as $33 per month each dog and at year 6 its was $50.33 for each dog. This renewal brought an 18.8% increase for each dog and now the monthly premium each is $62. I have never used the insurance for an illness as the one time I needed it, they did not cover it. Denied Denied Denied. I am looking at other insurance carriers out there that my Vet recommended as they pay the Vet directly and you get more for your buck than with this ridiculous insurance.
Injury/Illness: Cruciate Ligament ACL   Breed: Jack Russell Terrier
Claim Amount: over $1000   Age of Pet: 1 - 8
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8/10   Is very good., 7/2/2016

Reviewed By: Adelaide , Recommend: Y

I just found out they did not receive my claim this time. The first time was good experience.
Injury/Illness: ear problem   Breed: German Shepherd
Claim Amount: $100 - $500   Age of Pet: 1 - 8
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9/10   wouldn't know how to have pets without it!, 6/24/2016

Reviewed By: Traci Hammond, Recommend: Y

We have used PetFirst to cover all of our pets for 2 years now. They covered the end of life treatment our Terrier mix needed for Stage 4/5 Lymphoma, including the euthanasia at the end for the terrier and two of our older cats. They also covered the surgery our kitten needed after she accidentally choked down 14 inches of string and needed an emergency $2500 surgery. Our claims are always processed quickly (less than 3 weeks) and we can always check the status online or via phone call.
Injury/Illness: cancer   Breed: Terrier Mix
Claim Amount: $100 - $500   Age of Pet: over 8 years
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Read More Reviews...


Go To: petfirst.com


Most Helpful Reviews


10/10   The best insurance plan I've found for my clients.,
1. If you look at the ratings, the only one higher is PetPlan USA. Pet First has an excellent rating! 2. Routine care coverage is built into PetFirst. There is no routine care coverage for PetPlan. 3. Low premiums and deductibles are standard with Pet First. Rates do NOT go up with claim submission. PetPlan's monthly premium is twice as much as PetFirst. Yes, pre-existing conditions are excluded… read more

Reviewed By: Dr. Jen Emerson, Adel, Iowa
 
3/10   Read the Exclusions,
Based on the pretty good reviews here I was about to give PetFirst a try but thankfully read their exclusions prior to signing up. The most concerning exclusion is the second-to-last in their list and reads as follows: "Continuous coverage of chronic and long term conditions that manifest in a previous policy year". Which I understand to mean that if your pet were unlucky enough to be diagnosed with a… read more

Reviewed By: Melu
 
10/10   Certainly Worth the Money!,
My dog had several parasites as a puppy and it ended up costing us over 1000 dollars. Once he was better I set out to get some pet insurance for him. I read lots of reviews and decided on Pet First Insurance with Routine Care. I have had the policy for 6 months and have already gotten a lot more out of it than I have paid for it! They charge a 50 dollar deductible for illness or accident claims, but… read more

Reviewed By: Krista
 
10/10   A year with Brinkli...,
A year ago, I decided it was time to have my life turned upside down, so I found a wonderful golden retriever puppy, and thought, hmmm, pet insurance????? Well luckily I didn't go with my first thought,which was, do I really need pet insurance, and made the decision to go with Petfirst Healthcare. It has been one of the best ideas I have had. My wonderful golden, Brinkli, was very popular at the vet… read more

Reviewed By: ellen
 
10/10   Great Service,
I have had to have 2 surgeries on my dog Delilah. They were quick to process claims with no red tape. read more

Reviewed By: Paul Kribs, parent of a American Staffordshire Terrier
 


Review PetFirst review policy

Review Title (if you could say it in one sentence, what would you say?)
Your Review (tips)
DO tell us specifics about your pet's illness or injury
DO tell us whether you were happy with how your claim was handled

DON'T use profanity or personal insults
DON'T write in ALL CAPS
Overall Rating (1 - worst, 10 - best)    
Would you recommend this company to other pet owners?
Yes   No
Your Name
State/Province

Tell us about your pet
Type: Dog     Cat
Breed:  
Age (at the time of your claim):   Under a year   1 - 8   Over 8 years  
 
Tell us about your claim
Type of illness or accident:
not sure
ear problem eye problem skin problem
cancer gastritis/vomiting enteritis/diarrhea
bladder renal (kidney) thyroid
other:
Claim amount
Time taken to handle claim
 
Verify that you are a customer
I certify that I am (or was) a customer of this pet insurance company and that I have not been offered a reward, financial or otherwise, by the insurer for writing this review.
 

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