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PetFirst


One Quartermaster Court
Jeffersonville, IN 47130
phone: (866) 937-PETS (7387)
website: http://www.petfirst.com

PetFirst insures cats and dogs of all ages and breeds, offering customizable coverage in all 50 states.

The lifetime plan includes full coverage for hereditary. chronic and congenital conditions with no per-incident limits. Optional routine coverage is available on any plan.
Customer Ratings
60 days 1 year Lifetime
Rating 0.0 4.8 7.7
Count 0 5 123
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Reviews of PetFirst

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1/10   Read the fine print, 6/16/2014

Reviewed By: Tom Wood, Recommend: N

I have been with Pet First for over 6 years with 3 pets. I had what I thought was there best policy since it even included well care. This was change when they called me in 2009. Until recently, I had been satisfied and thought my pets were protected against any major accidents. Then the disaster happened after paying they over $130 per month on what I thought was premier pet insurance, my one dog tore a CCL, which upon submitting the claim it was rejected due to clause number 17 which excludes this period! No waiting periods etc. When you review the major highlights on the policies front page it appears everything is covered unless you look at all the details page which is difficult even on the website. In my opinion, I feel that I have been scammed for the past 6 years.
Injury/Illness: Torn CCL   Breed: Yorkshire Terrier
Claim Amount: over $1000   Age of Pet: 1 - 8
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3/10   Difficulty with contacting website, 4/20/2014

Reviewed By: Victoria Ayala, Recommend: N

I have had this insurance for 2 years for my indoor cat. Never one needed to use it. However, when it came time to renew my expired credit card on the automatic payment plan, the website would refuse to allow me to do it online.
Would not recognize my password.
When I requested a new password, the new password email would not be sent.
I had to call in and be charged a $10 dollar fee to reinstate my kitties insurrance with a new card.
The next month, I had to do it all over again! The attendant did not save my new card info!
Also, I called well before closing (2:30 PST) and the we are closed message came up.
Needless to say, I am looking for a new carrier. I can only imagine what they would be like to deal with if I had filed a claim.
Injury/Illness: bad customer service - no claim   Breed: Maine Coon
Claim Amount: under $100   Age of Pet: 1 - 8
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9/10   Two positive experiences, 12/19/2013

Reviewed By: Lynne LaBonte-Ndiaye, Recommend: Y

I have two dogs covered by Pet First. The first year I had the coverage I had to have major back surgery requiring me to be in the hospital and then a nursing home for about 2 weeks. One of the benefits, which I had never thought I would use, pays kennel fees if you're hospitalized for over 3 days. I was able to send both dogs to a kennel until I was home and could take care of them. It paid $1,000 per dog.

Last year, my Havanese mix, who had always had a raspy voice and panted constantly (the foster home I got him from thought their house was too hot for him, but it persisted and I thought that was just the way he was. One morning when I got up to feed them he was choking like he had a bone in his throat. I rushed him to the emergency animal hospital where they found that he had a large tumor (thankfully benign) on his larynx and they had to do emergency surgery so that he could breathe. I dreaded the bill since he was there a few days and I think the final bill came to $6,000. Of that I paid the $100 deductable and a few hundred for uncovered expenses. I don't know what I would have done if I had not had the insurance.
Injury/Illness: emergency removal of a benign tumor   Breed: Havanese
Claim Amount: over $1000   Age of Pet: 1 - 8
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1/10   Increased rate by almost 300%..BEWARE!!!!!., 12/2/2013

Reviewed By: Cindy, Recommend: N

I have two young dogs insured with PetFirst for over one year. I have never filed a claim on either dog as they are both healthy with no issues. I received an email today that my rate for my 2 year old Sheltie was increasing from 32.26/month to 118.24/month. In another email on the same day my other dog, a two year old Border Collie mix, rate was increased from 33./month to 82.12/month. Why? I have no clue whatsoever!! Needless to say I am canceling the insurance I have never used and wasted my money on. On my Sheltie, that is a rate increase of almost 400%. With no claim being filed ever. BEWARE!!!!
Injury/Illness: NONE   Breed: Shetland Sheepdog
Claim Amount: under $100   Age of Pet: 1 - 8
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10/10   Saved my cat's life, 11/29/2013

Reviewed By: Margaret Auld-Louie, Recommend: Y

Our cat stopped eating and had to be hospitalized due to dehydration and acute pancreatitis. She was very ill and was hospitalized for 4 days, before we brought her home after a feeding tube was surgically inserted. The hospitalization cost us over $5,000, plus we had over $1,000 additional expense from outpatient vet visits. Having lost my job a couple of months before, we would not have been able to hospitalize our cat and would have had to euthanize her without pet insurance. Instead, she was stabilized in the hospital and then I was able to feed her thru the tube at home and she made a full recovery. PetFirst paid the claims promptly in about 2 weeks, with no questions asked, which was in time for me to pay the credit card I'd put the bills on. I wish human health insurance paid that fast! My only regret is that the policy only covers up to $5,000 and I ended up exceeding that with this illness. But the policy did cover enough to make it possible to treat our cat instead of putting her down. I almost dropped the pet insurance when I lost my job, to save money, and am so glad I did not. The premiums ended up being worth every penny, as it saved our cat's life.
Injury/Illness: gastritis/vomiting pancreatitis   Breed: Domestic Shorthair
Claim Amount: over $1000   Age of Pet: over 8 years
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Most Helpful Reviews


10/10   The best insurance plan I've found for my clients.,
1. If you look at the ratings, the only one higher is PetPlan USA. Pet First has an excellent rating! 2. Routine care coverage is built into PetFirst. There is no routine care coverage for PetPlan. 3. Low premiums and deductibles are standard with Pet First. Rates do NOT go up with claim submission. PetPlan's monthly premium is twice as much as PetFirst. Yes, pre-existing conditions are excluded… read more

Dr. Jen Emerson, Adel, Iowa
 
3/10   Read the Exclusions,
Based on the pretty good reviews here I was about to give PetFirst a try but thankfully read their exclusions prior to signing up. The most concerning exclusion is the second-to-last in their list and reads as follows: "Continuous coverage of chronic and long term conditions that manifest in a previous policy year". Which I understand to mean that if your pet were unlucky enough to be diagnosed with a… read more

Melu
 
10/10   Certainly Worth the Money!,
My dog had several parasites as a puppy and it ended up costing us over 1000 dollars. Once he was better I set out to get some pet insurance for him. I read lots of reviews and decided on Pet First Insurance with Routine Care. I have had the policy for 6 months and have already gotten a lot more out of it than I have paid for it! They charge a 50 dollar deductible for illness or accident claims, but… read more

Krista
 
10/10   A year with Brinkli...,
A year ago, I decided it was time to have my life turned upside down, so I found a wonderful golden retriever puppy, and thought, hmmm, pet insurance????? Well luckily I didn't go with my first thought,which was, do I really need pet insurance, and made the decision to go with Petfirst Healthcare. It has been one of the best ideas I have had. My wonderful golden, Brinkli, was very popular at the vet… read more

ellen
 
1/10   Read the fine print,
I have been with Pet First for over 6 years with 3 pets. I had what I thought was there best policy since it even included well care. This was change when they called me in 2009. Until recently, I had been satisfied and thought my pets were protected against any major accidents. Then the disaster happened after paying they over $130 per month on what I thought was premier pet insurance, my one dog tore… read more

Tom Wood, parent of a Yorkshire Terrier
 


Review PetFirst review policy

Review Title (if you could say it in one sentence, what would you say?)
Your Review (tips)
DO tell us specifics about your pet's illness or injury
DO tell us whether you were happy with how your claim was handled

DON'T use profanity or personal insults
DON'T write in ALL CAPS
Overall Rating (1 - worst, 10 - best)    
Would you recommend this company to other pet owners?
Yes   No
Your Name
State/Province

Tell us about your pet
Type: Dog     Cat
Breed:  
Age (at the time of your claim):   Under a year   1 - 8   Over 8 years  
 
Tell us about your claim
Type of illness or accident:
not sure
ear problem eye problem skin problem
cancer gastritis/vomiting enteritis/diarrhea
bladder renal (kidney) thyroid
other:
Claim amount
Time taken to handle claim
 
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I certify that I am (or was) a customer of this pet insurance company and that I have not been offered a reward, financial or otherwise, by the insurer for writing this review.
 

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