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PetFirst


One Quartermaster Court
Jeffersonville, IN 47130
phone: (855) 791-7387
website: http://www.petfirst.com

PetFirst insures cats and dogs of all ages and breeds, offering customizable coverage in all 50 states.

The lifetime plan includes full coverage for hereditary. chronic and congenital conditions with no per-incident limits. Optional routine coverage is available on any plan.
Customer Ratings
60 days 1 year Lifetime
Rating 6.6 7.7 7.8
Count 16 134 325
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Reviews of PetFirst

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7/10   Processing of claim, 4/19/2016

Reviewed By: JOY GREEN, Recommend: Y

I have had PetFirst Ins for a number of years. I would like to see the processing of a claim be condensed. It takes sometime for Petfirst to turn that check back to their customers. My dogs are frequently at the Vet and those bills mount. I am so glad that I have PetFirst Ins but if the turn around time could be less than what it is today is important
Injury/Illness: eye problem   Breed: English Bulldog
Claim Amount: $100 - $500   Age of Pet: 1 - 8
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10/10   Saved my best friends life, 3/30/2016

Reviewed By: Katie, Recommend: Y

I had a pet before that had huge bills. When I got my newest dog, I didn't want to be out in the position of having to make a tough choice if I couldn't come up with funds to treat her. I have had a Lifetime policy and so so glad I did! My precious little dog had to have surgery and I didn't have to worry about paying for it! My policy covered the bill minus my deductible...they covered 90%‼️ so instead of me worrying! I paid it and in less than a month I had my portion back! Thank you Petfirst for being there for us! I sing your praises every day!
Injury/Illness: bladder   Breed: Maltese
Claim Amount: over $1000   Age of Pet: 1 - 8
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10/10   Quick and excellent service. , 3/30/2016

Reviewed By: Cheryl, Recommend: Y

My lab injured his toe and toenail and need a procedure to fix. The claim was submitted and I was notified shortly after that it would be covered. Very satisfied with the quick response.
Injury/Illness: Toe   Breed: Labrador Retriever
Claim Amount: $100 - $500   Age of Pet: 1 - 8
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4/10   Takes too long to process, 3/29/2016

Reviewed By: Leah, Recommend: N

I have a feeling that most of these reviews are fake. It has been over 12 business days (3 weeks) since I have processed my claim and I called to check and they said that they said that they hadn't even started to process my claim and that it typically takes 14 days to process-- which is counter to all of their marketing materials that guarantee 10 day processing. The man I spoke with was not at all helpful and/ or apologetic.
Injury/Illness: gastritis/vomiting   Breed: Shiba Inu
Claim Amount: $100 - $500   Age of Pet: 1 - 8
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1/10   FRAUD- paid for two years FIRST claim denied , 3/24/2016

Reviewed By: Rebecca, Recommend: N

My first claim was DENIED for non-payment. I paid for Petfirst policy for two years including this pay period (though my employer) with no claims. My dog had an illness for the first time in two years. I've paid about 900 dollars for this insurance and believe it is a scam! I am contacting my employer to report as well.
Injury/Illness: gastritis/vomiting   Breed: Rottweiler
Claim Amount: $100 - $500   Age of Pet: 1 - 8
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Read More Reviews...


Go To: petfirst.com


Most Helpful Reviews


10/10   The best insurance plan I've found for my clients.,
1. If you look at the ratings, the only one higher is PetPlan USA. Pet First has an excellent rating! 2. Routine care coverage is built into PetFirst. There is no routine care coverage for PetPlan. 3. Low premiums and deductibles are standard with Pet First. Rates do NOT go up with claim submission. PetPlan's monthly premium is twice as much as PetFirst. Yes, pre-existing conditions are excluded… read more

Reviewed By: Dr. Jen Emerson, Adel, Iowa
 
3/10   Read the Exclusions,
Based on the pretty good reviews here I was about to give PetFirst a try but thankfully read their exclusions prior to signing up. The most concerning exclusion is the second-to-last in their list and reads as follows: "Continuous coverage of chronic and long term conditions that manifest in a previous policy year". Which I understand to mean that if your pet were unlucky enough to be diagnosed with a… read more

Reviewed By: Melu
 
10/10   Certainly Worth the Money!,
My dog had several parasites as a puppy and it ended up costing us over 1000 dollars. Once he was better I set out to get some pet insurance for him. I read lots of reviews and decided on Pet First Insurance with Routine Care. I have had the policy for 6 months and have already gotten a lot more out of it than I have paid for it! They charge a 50 dollar deductible for illness or accident claims, but… read more

Reviewed By: Krista
 
10/10   A year with Brinkli...,
A year ago, I decided it was time to have my life turned upside down, so I found a wonderful golden retriever puppy, and thought, hmmm, pet insurance????? Well luckily I didn't go with my first thought,which was, do I really need pet insurance, and made the decision to go with Petfirst Healthcare. It has been one of the best ideas I have had. My wonderful golden, Brinkli, was very popular at the vet… read more

Reviewed By: ellen
 
7/10   Processing of claim,
I have had PetFirst Ins for a number of years. I would like to see the processing of a claim be condensed. It takes sometime for Petfirst to turn that check back to their customers. My dogs are frequently at the Vet and those bills mount. I am so glad that I have PetFirst Ins but if the turn around time could be less than what it is today is important read more

Reviewed By: JOY GREEN, parent of a English Bulldog
 


Review PetFirst review policy

Review Title (if you could say it in one sentence, what would you say?)
Your Review (tips)
DO tell us specifics about your pet's illness or injury
DO tell us whether you were happy with how your claim was handled

DON'T use profanity or personal insults
DON'T write in ALL CAPS
Overall Rating (1 - worst, 10 - best)    
Would you recommend this company to other pet owners?
Yes   No
Your Name
State/Province

Tell us about your pet
Type: Dog     Cat
Breed:  
Age (at the time of your claim):   Under a year   1 - 8   Over 8 years  
 
Tell us about your claim
Type of illness or accident:
not sure
ear problem eye problem skin problem
cancer gastritis/vomiting enteritis/diarrhea
bladder renal (kidney) thyroid
other:
Claim amount
Time taken to handle claim
 
Verify that you are a customer
I certify that I am (or was) a customer of this pet insurance company and that I have not been offered a reward, financial or otherwise, by the insurer for writing this review.
 

We have zero tolerance for fake reviews!

A message to pet insurance management: please do not submit a review! We consider these submissions fraudulent and will immediately remove these from our site.

While we support your efforts to encourage honest feedback from customers, we encourage you to submit information here