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PetFirst


One Quartermaster Court
Jeffersonville, IN 47130
phone: (855) 791-7387
website: http://www.petfirst.com

PetFirst insures cats and dogs of all ages and breeds, offering customizable coverage in all 50 states.

The lifetime plan includes full coverage for hereditary. chronic and congenital conditions with no per-incident limits. Optional routine coverage is available on any plan.
Customer Ratings
60 days 1 year Lifetime
Rating 8.6 8.1 7.9
Count 19 156 421
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Reviews of PetFirst

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10/10   I learned my lesson!!, 10/28/2016

Reviewed By: heather, Recommend: Y

I always rescue my dogs, but in a weak moment, I purchased an adorable puppy from a breeder a few years ago. I was assured that the puppy was vaccinated and in good health, but he soon fell ill from a common puppy disease. I had no insurance, and wound up spending $5,000 in vet bills. In the end, my puppy died anyway. Not only was it devastating to my family, it was a costly lesson. I recently adopted a mutt from a rescue group and will not allow anything like that to ever happen again! Scooby is worth any medical care he may need if anything ever happens. So far, Petfirst has given me peace of mind and Scooby has given me lots of laughs and love!!!
Injury/Illness: never had a claim   Breed: Mixed Breed dog
Claim Amount: under $100   Age of Pet: 1 - 8
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7/10   Very good service, 10/27/2016

Reviewed By: Diana Jane, Recommend: Y

Send email to customers and maybe even text message so that some ones cover does not lapse
Injury/Illness: not sure   Breed: Schnauzer
Claim Amount: $100 - $500   Age of Pet: under a year
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8/10   Wonderful, 10/26/2016

Reviewed By: kaci, Recommend: Y

Kaci had a tooth pulled and she was in pain, The care C.S. was wonderful
Injury/Illness: Tooth   Breed: Mixed Breed dog
Claim Amount: $100 - $500   Age of Pet: over 8 years
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10/10   outstanding, 10/25/2016

Reviewed By: Teresita Almazan, Recommend: Y

Best health care for pet's you can trust
Injury/Illness: gastritis/vomiting   Breed: Shih Tzu
Claim Amount: $500 - $1000   Age of Pet: under a year
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10/10   Dependable , 10/25/2016

Reviewed By: Alicia williams, Recommend: Y

our dog Greta had to have surgery to correct a blocked bile duct which affected her liver and gallbladder. This was necessary to save her life .

The total care was over $5,000.00 . Within two weeks of summiting our claim Pets First issued us a $5,000.00 check. The total of our insurance coverage.

Thank you Pets First for helping us , help our baby.
Injury/Illness: Bile duct blockage   Breed: Pit Bull
Claim Amount: over $1000   Age of Pet: 1 - 8
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Read More Reviews...


Go To: petfirst.com


Most Helpful Reviews


10/10   The best insurance plan I've found for my clients.,
1. If you look at the ratings, the only one higher is PetPlan USA. Pet First has an excellent rating! 2. Routine care coverage is built into PetFirst. There is no routine care coverage for PetPlan. 3. Low premiums and deductibles are standard with Pet First. Rates do NOT go up with claim submission. PetPlan's monthly premium is twice as much as PetFirst. Yes, pre-existing conditions are excluded… read more

Reviewed By: Dr. Jen Emerson, Adel, Iowa
 
3/10   Read the Exclusions,
Based on the pretty good reviews here I was about to give PetFirst a try but thankfully read their exclusions prior to signing up. The most concerning exclusion is the second-to-last in their list and reads as follows: "Continuous coverage of chronic and long term conditions that manifest in a previous policy year". Which I understand to mean that if your pet were unlucky enough to be diagnosed with a… read more

Reviewed By: Melu
 
10/10   Certainly Worth the Money!,
My dog had several parasites as a puppy and it ended up costing us over 1000 dollars. Once he was better I set out to get some pet insurance for him. I read lots of reviews and decided on Pet First Insurance with Routine Care. I have had the policy for 6 months and have already gotten a lot more out of it than I have paid for it! They charge a 50 dollar deductible for illness or accident claims, but… read more

Reviewed By: Krista
 
10/10   A year with Brinkli...,
A year ago, I decided it was time to have my life turned upside down, so I found a wonderful golden retriever puppy, and thought, hmmm, pet insurance????? Well luckily I didn't go with my first thought,which was, do I really need pet insurance, and made the decision to go with Petfirst Healthcare. It has been one of the best ideas I have had. My wonderful golden, Brinkli, was very popular at the vet… read more

Reviewed By: ellen
 
10/10   I learned my lesson!!,
I always rescue my dogs, but in a weak moment, I purchased an adorable puppy from a breeder a few years ago. I was assured that the puppy was vaccinated and in good health, but he soon fell ill from a common puppy disease. I had no insurance, and wound up spending $5,000 in vet bills. In the end, my puppy died anyway. Not only was it devastating to my family, it was a costly lesson. I recently adopted a… read more

Reviewed By: heather, parent of a Mixed Breed
 


Review PetFirst review policy

Review Title (if you could say it in one sentence, what would you say?)
Your Review (tips)
DO tell us specifics about your pet's illness or injury
DO tell us whether you were happy with how your claim was handled

DON'T use profanity or personal insults
DON'T write in ALL CAPS
Overall Rating (1 - worst, 10 - best)    
Would you recommend this company to other pet owners?
Yes   No
Your Name
State/Province

Tell us about your pet
Type: Dog     Cat
Breed:  
Age (at the time of your claim):   Under a year   1 - 8   Over 8 years  
 
Tell us about your claim
Type of illness or accident:
not sure
ear problem eye problem skin problem
cancer gastritis/vomiting enteritis/diarrhea
bladder renal (kidney) thyroid
other:
Claim amount
Time taken to handle claim
 
Verify that you are a customer
I certify that I am (or was) a customer of this pet insurance company and that I have not been offered a reward, financial or otherwise, by the insurer for writing this review.
 

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A message to pet insurance management: please do not submit a review! We consider these submissions fraudulent and will immediately remove these from our site.

While we support your efforts to encourage honest feedback from customers, we encourage you to submit information here