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Pet First Healthcare


One Quartermaster Court
Jeffersonville, IN 47130
phone: (866) 937-PETS (7387)
website: petfirsthealthcare.com

PetFirst offers coverage with no per diagnosis limits and premiums unaffected by age, breed or location. The Family Plan from PetFirst allows owners to insure multiple pets under one policy.

PetFirst recently started selling insurance throughout Canada.
Customer Ratings
60 days 1 year Lifetime
Rating 0.0 6.5 7.8
Count 0 8 121
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Reviews of Pet First

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9/10   Two positive experiences, 12/19/2013

Reviewed By: Lynne LaBonte-Ndiaye, Recommend: Y

I have two dogs covered by Pet First. The first year I had the coverage I had to have major back surgery requiring me to be in the hospital and then a nursing home for about 2 weeks. One of the benefits, which I had never thought I would use, pays kennel fees if you're hospitalized for over 3 days. I was able to send both dogs to a kennel until I was home and could take care of them. It paid $1,000 per dog.

Last year, my Havanese mix, who had always had a raspy voice and panted constantly (the foster home I got him from thought their house was too hot for him, but it persisted and I thought that was just the way he was. One morning when I got up to feed them he was choking like he had a bone in his throat. I rushed him to the emergency animal hospital where they found that he had a large tumor (thankfully benign) on his larynx and they had to do emergency surgery so that he could breathe. I dreaded the bill since he was there a few days and I think the final bill came to $6,000. Of that I paid the $100 deductable and a few hundred for uncovered expenses. I don't know what I would have done if I had not had the insurance.
Injury/Illness: emergency removal of a benign tumor   Breed: Havanese
Claim Amount: over $1000   Age of Pet: 1 - 8
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1/10   Increased rate by almost 300%..BEWARE!!!!!., 12/2/2013

Reviewed By: Cindy, Recommend: N

I have two young dogs insured with PetFirst for over one year. I have never filed a claim on either dog as they are both healthy with no issues. I received an email today that my rate for my 2 year old Sheltie was increasing from 32.26/month to 118.24/month. In another email on the same day my other dog, a two year old Border Collie mix, rate was increased from 33./month to 82.12/month. Why? I have no clue whatsoever!! Needless to say I am canceling the insurance I have never used and wasted my money on. On my Sheltie, that is a rate increase of almost 400%. With no claim being filed ever. BEWARE!!!!
Injury/Illness: NONE   Breed: Shetland Sheepdog
Claim Amount: under $100   Age of Pet: 1 - 8
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10/10   Saved my cat's life, 11/29/2013

Reviewed By: Margaret Auld-Louie, Recommend: Y

Our cat stopped eating and had to be hospitalized due to dehydration and acute pancreatitis. She was very ill and was hospitalized for 4 days, before we brought her home after a feeding tube was surgically inserted. The hospitalization cost us over $5,000, plus we had over $1,000 additional expense from outpatient vet visits. Having lost my job a couple of months before, we would not have been able to hospitalize our cat and would have had to euthanize her without pet insurance. Instead, she was stabilized in the hospital and then I was able to feed her thru the tube at home and she made a full recovery. PetFirst paid the claims promptly in about 2 weeks, with no questions asked, which was in time for me to pay the credit card I'd put the bills on. I wish human health insurance paid that fast! My only regret is that the policy only covers up to $5,000 and I ended up exceeding that with this illness. But the policy did cover enough to make it possible to treat our cat instead of putting her down. I almost dropped the pet insurance when I lost my job, to save money, and am so glad I did not. The premiums ended up being worth every penny, as it saved our cat's life.
Injury/Illness: gastritis/vomiting pancreatitis   Breed: Domestic Shorthair
Claim Amount: over $1000   Age of Pet: over 8 years
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5/10   POLICY RENEWAL - EXCLUSION CREATION, 8/30/2013

Reviewed By: STEVE, Recommend: Y

I HAVE HAD PETFIRST HEALTHCAR POLICY FOR BOTH MY FEMALE JACK RUSSEL TERRIORS. AT FIRST I HAVE THE BEST POSSIBLE COVERAGE WHICH INCLUDED EVERYTHING FROM VISITS, TO PREVENTABLE TREATMENT MEDICATIONS, SURGICAL CORRECTIONS OF THE DISC, ACL, PCL, CCL AND MCL. PETFIRST DID PAYOUT FOR EACH DOG FOR YEARLY PHYSICALS, VACINES AND TESTS UP TO $250 EACH DOG. IT WAS GREAT BECAUSE I FELT I GOT MY MONEY BACK IN CLAIMS. THE FIRST YEAR THEY STATED THEY WOULD NOT COVER ACL UNTIL AFTER THE FIRST 12 MONTHS OF THE POLICY. WELL UPON RENEWAL, THEY DISALLOWED SURGICAL ACL TREATMENT EVEN THOUGH THE POLICY INITIAL SAID IT WOULD COVER IT AFTER THE FIRST 12 MONTHS. 13 MONTHS INTO THIS INSURANCE AND JUST AFTER THE RENEWAL ONE JACK RUSSELL NEEDED SURGERY TO BOTH LEGS FOR ACL AND AFTER SUBMITTING THE CLAIM, I WAS SHOCKED, IT WAS NOT COVERED. YES, I DID NOT REVIEW THE RENEWAL POLICY BECAUSE IT AUTOMATICALLY HAD RENEWED AND THE PRICE WENT UP AND I FIGURED THE COVERAGE WAS THE SAME BUT THIS ACL WOULD HAVE BEEN COVERED. I GOT NO WHERE WITH THEM AFTER DISPUTING THE TERMS AND CONDITIONS STATED IN MY FIRST 12 MONTH POLICY WHICH STATED ACL WOULD BE COVERED AFTER 12 MONTHS. MY DOG ACCIDENTLY TRIED TO JUMP OVER A GATE IN HOUSE AND BASICALLY CAUGHT HER LEG IN THE GATE AND THIS CAUSED THE ACL TO DISLOCATE AND ITS EVIDENTLY A HERITARY THING WITH JACK RUSSELS. BOTH LEGS COMBINED COST ME $3000 AND BECAUSE I HAD A $12,000 LIMIT AND $2,500 PER ACCIDENT, I HAD EXPECTED TO BE REIMBURSED SOME. I LET THE POLICY RENE
Injury/Illness: DUAL ACL SURGERY - WAITING PERIOD 12 MONTHS & AT RENEWAL PETFIRST ADDED EXCLUSION RATHER THAN COVER IT ACL AS EXPECTED UPON RENEWAL AND 13 MONTH   Breed: Jack Russell Terrier
Claim Amount: over $1000   Age of Pet: 1 - 8
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8/10   Very Reasonable, 8/26/2013

Reviewed By: Clyde, Recommend: Y

Very few hoops to jump thru to file a claim. Pay off in reasonable amount of time. Am adding another dog to my policy.
Injury/Illness: heart murmur   Breed: Shiba Inu
Claim Amount: $100 - $500   Age of Pet: under a year
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Most Helpful Reviews


10/10   The best insurance plan I've found for my clients.,
1. If you look at the ratings, the only one higher is PetPlan USA. Pet First has an excellent rating! 2. Routine care coverage is built into PetFirst. There is no routine care coverage for PetPlan. 3. Low premiums and deductibles are standard with Pet First. Rates do NOT go up with claim submission. PetPlan's monthly premium is twice as much as PetFirst. Yes, pre-existing conditions are excluded… read more

Dr. Jen Emerson, Adel, Iowa
 
3/10   Read the Exclusions,
Based on the pretty good reviews here I was about to give PetFirst a try but thankfully read their exclusions prior to signing up. The most concerning exclusion is the second-to-last in their list and reads as follows: "Continuous coverage of chronic and long term conditions that manifest in a previous policy year". Which I understand to mean that if your pet were unlucky enough to be diagnosed with a… read more

Melu
 
10/10   Certainly Worth the Money!,
My dog had several parasites as a puppy and it ended up costing us over 1000 dollars. Once he was better I set out to get some pet insurance for him. I read lots of reviews and decided on Pet First Insurance with Routine Care. I have had the policy for 6 months and have already gotten a lot more out of it than I have paid for it! They charge a 50 dollar deductible for illness or accident claims, but… read more

Krista
 
10/10   A year with Brinkli...,
A year ago, I decided it was time to have my life turned upside down, so I found a wonderful golden retriever puppy, and thought, hmmm, pet insurance????? Well luckily I didn't go with my first thought,which was, do I really need pet insurance, and made the decision to go with Petfirst Healthcare. It has been one of the best ideas I have had. My wonderful golden, Brinkli, was very popular at the vet… read more

ellen
 
9/10   Two positive experiences,
I have two dogs covered by Pet First. The first year I had the coverage I had to have major back surgery requiring me to be in the hospital and then a nursing home for about 2 weeks. One of the benefits, which I had never thought I would use, pays kennel fees if you're hospitalized for over 3 days. I was able to send both dogs to a kennel until I was home and could take care of them. It paid $1,000 per… read more

Lynne LaBonte-Ndiaye, parent of a Havanese
 


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