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PetFirst


One Quartermaster Court
Jeffersonville, IN 47130
phone: (866) 937-PETS (7387)

PetFirst insures cats and dogs of all ages and breeds, offering customizable coverage in all 50 states.

The lifetime plan includes full coverage for hereditary. chronic and congenital conditions with no per-incident limits. Optional routine coverage is available on any plan.
Customer Ratings
60 days 1 year Lifetime
Rating 9.1 8.1 7.9
Count 34 75 197
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Insurer Website

Reviews of PetFirst

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10/10   Iffy at first, but glad I stuck around, 5/21/2015

Reviewed By: withheld, Recommend: N

I've been with Petfirst since a couple of months after I brought home my puppy in 2009. After having recently lost an elderly dog, I knew that the expenses were something that could catch you off guard, and I had also come close to losing a very young dog many years ago who ran into the road and was hit by a car. Anything can happen, so it's better to prepare ahead of time. I had a bit of trouble getting my coverage adjusted after I adopted a kitten from my vet two years later. There had been some changes with the insurance regulations in my state (including veterinary insurance) and I was getting nothing but attitude and then the Petfirst's customer service reps were hanging up on me, I think because they thought I was not reading my account number fast enough or reading my address fast enough, they were very rude. What made this worse was that I could only make one call each day and speak to a human being, and if I called back the same day, I would only get thrown from taped message to taped message and then disconnected again. I'm a small business owner, so I reached out to one of the board members and he put me in touch with someone who put me in touch with a sales rep and I got everything I wanted. I think they're doing their best to improve customer satisfaction, so far, so good!
Injury/Illness: not sure   Breed: Vizsla
Claim Amount: under $100   Age of Pet: 1 - 8
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9/10   Hassle free claim process, 5/16/2015

Reviewed By: Teri, Recommend: Y

I have had several claims with PetFirst for my dogs over the years. They always pay as per the agreement terms and the check arrives fairly quickly. I like that they don't try to tell me what treatment my dogs need, they let my vet and I make that decision and reimburse me as agreed. It gives me peace of mind for the unexpected big expenses that might come up.

Injury/Illness: osteoarthritis   Breed: French Bulldog
Claim Amount: $500 - $1000   Age of Pet: over 8 years
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10/10   Very pleased with the service & coverage, 5/14/2015

Reviewed By: Jennifer Ross, Recommend: Y

We find that claims are processed in a timely manner and the submission process is simple.
Injury/Illness: Cushing's Disease   Breed: Mixed Breed dog
Claim Amount: $100 - $500   Age of Pet: over 8 years
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1/10   Need work, 5/13/2015

Reviewed By: Christian T Posadas, Recommend: N

Been a multi policy customer for many years, had to change around policies due to new pets, etc. The person at the sales department lacks the appreciation to thank me for being a long time multi policy customer spending hundreds of dollars each month on policies.
Injury/Illness: sales dept   Breed: Boxer
Claim Amount: under $100   Age of Pet: 1 - 8
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10/10   Excellent service, 5/13/2015

Reviewed By: Jeanne Estes, Recommend: Y

Rather than wait for the vet's office to submit claim forms I've submitted them myself. It has been an easy process and the reimbursements have been timely. The representatives are warm, courteous, and helpful. The website is simple to navigate and the forms readily available. I recommend this pet insurance.
Injury/Illness: Cushings Disease   Breed: Queensland Heeler
Claim Amount: $100 - $500   Age of Pet: over 8 years
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Read More Reviews...


Go To: petfirst.com


Most Helpful Reviews


10/10   The best insurance plan I've found for my clients.,
1. If you look at the ratings, the only one higher is PetPlan USA. Pet First has an excellent rating! 2. Routine care coverage is built into PetFirst. There is no routine care coverage for PetPlan. 3. Low premiums and deductibles are standard with Pet First. Rates do NOT go up with claim submission. PetPlan's monthly premium is twice as much as PetFirst. Yes, pre-existing conditions are excluded… read more

Reviewed By: Dr. Jen Emerson, Adel, Iowa
 
3/10   Read the Exclusions,
Based on the pretty good reviews here I was about to give PetFirst a try but thankfully read their exclusions prior to signing up. The most concerning exclusion is the second-to-last in their list and reads as follows: "Continuous coverage of chronic and long term conditions that manifest in a previous policy year". Which I understand to mean that if your pet were unlucky enough to be diagnosed with a… read more

Reviewed By: Melu
 
10/10   Certainly Worth the Money!,
My dog had several parasites as a puppy and it ended up costing us over 1000 dollars. Once he was better I set out to get some pet insurance for him. I read lots of reviews and decided on Pet First Insurance with Routine Care. I have had the policy for 6 months and have already gotten a lot more out of it than I have paid for it! They charge a 50 dollar deductible for illness or accident claims, but… read more

Reviewed By: Krista
 
10/10   A year with Brinkli...,
A year ago, I decided it was time to have my life turned upside down, so I found a wonderful golden retriever puppy, and thought, hmmm, pet insurance????? Well luckily I didn't go with my first thought,which was, do I really need pet insurance, and made the decision to go with Petfirst Healthcare. It has been one of the best ideas I have had. My wonderful golden, Brinkli, was very popular at the vet… read more

Reviewed By: ellen
 
10/10   Iffy at first, but glad I stuck around,
I've been with Petfirst since a couple of months after I brought home my puppy in 2009. After having recently lost an elderly dog, I knew that the expenses were something that could catch you off guard, and I had also come close to losing a very young dog many years ago who ran into the road and was hit by a car. Anything can happen, so it's better to prepare ahead of time. I had a bit of trouble getting… read more

Reviewed By: withheld, parent of a Vizsla
 


Review PetFirst review policy

Review Title (if you could say it in one sentence, what would you say?)
Your Review (tips)
DO tell us specifics about your pet's illness or injury
DO tell us whether you were happy with how your claim was handled

DON'T use profanity or personal insults
DON'T write in ALL CAPS
Overall Rating (1 - worst, 10 - best)    
Would you recommend this company to other pet owners?
Yes   No
Your Name
State/Province

Tell us about your pet
Type: Dog     Cat
Breed:  
Age (at the time of your claim):   Under a year   1 - 8   Over 8 years  
 
Tell us about your claim
Type of illness or accident:
not sure
ear problem eye problem skin problem
cancer gastritis/vomiting enteritis/diarrhea
bladder renal (kidney) thyroid
other:
Claim amount
Time taken to handle claim
 
Verify that you are a customer
I certify that I am (or was) a customer of this pet insurance company and that I have not been offered a reward, financial or otherwise, by the insurer for writing this review.
 

We have zero tolerance for fake reviews!

A message to pet insurance management: please do not submit a review! We consider these submissions fraudulent and will immediately remove these from our site.

While we support your efforts to encourage honest feedback from customers, we encourage you to submit information here