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One Quartermaster Court
Jeffersonville, IN 47130
phone: (855) 791-7387

PetFirst insures cats and dogs of all ages and breeds, offering customizable coverage in all 50 states.

The lifetime plan includes full coverage for hereditary. chronic and congenital conditions with no per-incident limits. Optional routine coverage is available on any plan.
Customer Ratings
60 days 1 year Lifetime
Rating 6.9 8.0 7.8
Count 12 118 257
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Reviews of PetFirst

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10/10   THumbs up, 11/3/2015

Reviewed By: mark, Recommend: Y

You guys are amazing!! I wish we had found you years ago. You are the best thing that happened to us since Sam came into our lives. Thank you for making it all so easy.
Injury/Illness: bladder   Breed: Labrador Retriever
Claim Amount: $100 - $500   Age of Pet: over 8 years
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1/10   Pet insurance is great--if it works, 10/25/2015

Reviewed By: Deborah Meroff, Recommend: N

I will certainly reconsider insuring again with PetFirst. This was my first and only claim and it was denied, giving me no reason. Who needs pet "insurance" like this?
Injury/Illness: ear problem   Breed: Domestic Mediumhair
Claim Amount: under $100   Age of Pet: over 8 years
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10/10   Great to work with, 10/22/2015

Reviewed By: Clinker's Mom, Recommend: Y

In May of last year, my dog Clinker and I were hiking through the woods. She leaped off of the path to chase something and got hung up on a branch, creating a 10-12 inch skin tear down the inside of her hind leg. We rushed her to the vet, who was a bit wide-eyed at the damage, later confessing to me that she tried to hide how bad it looked.

The staff had quite a time removing the broken pieces of the branch that were lodged under her skin, but Clinker was sewed back up and good as new within a few weeks.

I had heard from numerous pet owners that their pet insurance didn't cover any claims that they had made, so I had never considered getting it, until my new neighbors told me about Pet First and how it had almost completely covered their dog's injury bills. Considering that I had a dog who would chase a deer to day's end, I reconsidered my views on pet health insurance. Months before her accident, I took the leap and signed Clinker up with Pet First.

In the end, her vet bills were almost $2000, but we were only responsible for $80. Not only did Pet First make good on their coverage claims, but the process and paperwork were well explained, easy to follow, and the reimbursement was prompt.
Injury/Illness: Wound   Breed: Pit Bull
Claim Amount: over $1000   Age of Pet: 1 - 8
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10/10   Even covers specialists, 10/20/2015

Reviewed By: Ms. B, Recommend: Y

Our seven year old Chihuahua, Iggy, is a rascal. He’s always very lively, mischievous and playful but last year was a rough one for him. Suffering from severe gastric issues due to a gall bladder disease, Iggy was hospitalized for several days. When our regular vet could no longer treat Iggy, we were referred to a specialist in a distant town. There, we were given the choice of surgery to remove the gall bladder or a round of medications to try to treat it. I chose to try the medications and thank goodness, they worked. Our Iggy is once again healthy and happy. The cost would have been overwhelming to us if not for our PetFirst Pet Insurance. It was so easy to submit the claim, the customer service representatives were very kind and helpful. We received a reimbursement check for the covered services so quickly. It was a pleasure to deal with PetFirst and we are so confident that they will be there to help us with Iggy’s health when and if the need ever arises.
Injury/Illness: bladder   Breed: Chihuahua
Claim Amount: $100 - $500   Age of Pet: 1 - 8
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10/10   Not a single claim denied in 10 years, 10/20/2015

Reviewed By: Helen, Recommend: Y

I have two Ten Year old terrier mixes that have had pet first insurance since they were 1 year old. No matter how "tight" money was I have always kept their insurance current. We were forced out of our house for 9 months due to Hurricane Sandy, and have had financial hardship .Because of this we no longer have credit cards. A.few months ago my dog was sick and had to go to the vet. I would not have been able to pay for this if I did not have insurance. After my copayment I was reimbursed 90 percent. The peace of mind that I have having Petfirst insurance is well worth the monthly payment. For over ten years I have never had a claim denied and I believe that my pets are healthier because of petfirst.
Injury/Illness: gastritis/vomiting Teeth   Breed: Mixed Breed dog
Claim Amount: $500 - $1000   Age of Pet: over 8 years
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Most Helpful Reviews

10/10   The best insurance plan I've found for my clients.,
1. If you look at the ratings, the only one higher is PetPlan USA. Pet First has an excellent rating! 2. Routine care coverage is built into PetFirst. There is no routine care coverage for PetPlan. 3. Low premiums and deductibles are standard with Pet First. Rates do NOT go up with claim submission. PetPlan's monthly premium is twice as much as PetFirst. Yes, pre-existing conditions are excluded… read more

Reviewed By: Dr. Jen Emerson, Adel, Iowa
3/10   Read the Exclusions,
Based on the pretty good reviews here I was about to give PetFirst a try but thankfully read their exclusions prior to signing up. The most concerning exclusion is the second-to-last in their list and reads as follows: "Continuous coverage of chronic and long term conditions that manifest in a previous policy year". Which I understand to mean that if your pet were unlucky enough to be diagnosed with a… read more

Reviewed By: Melu
10/10   Certainly Worth the Money!,
My dog had several parasites as a puppy and it ended up costing us over 1000 dollars. Once he was better I set out to get some pet insurance for him. I read lots of reviews and decided on Pet First Insurance with Routine Care. I have had the policy for 6 months and have already gotten a lot more out of it than I have paid for it! They charge a 50 dollar deductible for illness or accident claims, but… read more

Reviewed By: Krista
10/10   A year with Brinkli...,
A year ago, I decided it was time to have my life turned upside down, so I found a wonderful golden retriever puppy, and thought, hmmm, pet insurance????? Well luckily I didn't go with my first thought,which was, do I really need pet insurance, and made the decision to go with Petfirst Healthcare. It has been one of the best ideas I have had. My wonderful golden, Brinkli, was very popular at the vet… read more

Reviewed By: ellen
10/10   THumbs up,
You guys are amazing!! I wish we had found you years ago. You are the best thing that happened to us since Sam came into our lives. Thank you for making it all so easy. read more

Reviewed By: mark, parent of a Labrador Retriever

Review PetFirst review policy

Review Title (if you could say it in one sentence, what would you say?)
Your Review (tips)
DO tell us specifics about your pet's illness or injury
DO tell us whether you were happy with how your claim was handled

DON'T use profanity or personal insults
DON'T write in ALL CAPS
Overall Rating (1 - worst, 10 - best)    
Would you recommend this company to other pet owners?
Yes   No
Your Name

Tell us about your pet
Type: Dog     Cat
Age (at the time of your claim):   Under a year   1 - 8   Over 8 years  
Tell us about your claim
Type of illness or accident:
not sure
ear problem eye problem skin problem
cancer gastritis/vomiting enteritis/diarrhea
bladder renal (kidney) thyroid
Claim amount
Time taken to handle claim
Verify that you are a customer
I certify that I am (or was) a customer of this pet insurance company and that I have not been offered a reward, financial or otherwise, by the insurer for writing this review.

We have zero tolerance for fake reviews!

A message to pet insurance management: please do not submit a review! We consider these submissions fraudulent and will immediately remove these from our site.

While we support your efforts to encourage honest feedback from customers, we encourage you to submit information here