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PetFirst


One Quartermaster Court
Jeffersonville, IN 47130
phone: (866) 937-PETS (7387)
website: http://www.petfirst.com

PetFirst insures cats and dogs of all ages and breeds, offering customizable coverage in all 50 states.

The lifetime plan includes full coverage for hereditary. chronic and congenital conditions with no per-incident limits. Optional routine coverage is available on any plan.
Customer Ratings
60 days 1 year Lifetime
Rating 8.4 6.7 7.6
Count 8 27 148
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Reviews of PetFirst

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10/10   Call in to check on claim, 2/24/2015

Reviewed By: Lisa Settle, Recommend: Y

I called in to check on whether or not a claim was received. Darcy was very helpful. Even though she had to go "down several levels" to answer my question, she did it with no hesitation and was very nice. Always good service!
Injury/Illness: Ate sugar free gum   Breed: Standard Poodle
Claim Amount: $100 - $500   Age of Pet: 1 - 8
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9/10   Review of Coverage, 2/20/2015

Reviewed By: Tammy Innes, Recommend: Y

I had help with figuring out what is covered under my current policy and what my lifetime limits are.
I was assisted in a friendly and knowledgeable manner.
I am always satisfied with the service I get with Pet First.
I have both my pets insured and will continue to be a loyal customer.
Injury/Illness: eye problem allergies   Breed: Boston Terrier
Claim Amount: under $100   Age of Pet: 1 - 8
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10/10   Great service!, 2/12/2015

Reviewed By: Cindy, Recommend: Y

Extremely helpful staff! Peace of mind is definitely worth the money!
Injury/Illness: Routine   Breed: Golden Retriever
Claim Amount: $100 - $500   Age of Pet: under a year
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7/10   This insurance company has way to many restriction, 2/12/2015

Reviewed By: fred holmes, Recommend: Y

I think that the company should pay more v et bills. The vet charges where we live are very high. We just spent over 3,000 for surgery for our dog, and hoping we will have a sizeable check from Pet Smart.
Injury/Illness: timor removal two times   Breed: Mixed Breed dog
Claim Amount: over $1000   Age of Pet: 1 - 8
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9/10   Quick and easy, 2/12/2015

Reviewed By: Tee, Recommend: Y

I have a 12yo Weim and I've been using this pet insurance for over 5 yrs. I would recommend this pet insurance. I believe it might be a little bit pricer then others but worth it when you need to use it! I like how you can put your claim in via e-mail, its fast and easy,
Injury/Illness: gastritis/vomiting   Breed: Weimaraner
Claim Amount: $100 - $500   Age of Pet: over 8 years
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Most Helpful Reviews


10/10   The best insurance plan I've found for my clients.,
1. If you look at the ratings, the only one higher is PetPlan USA. Pet First has an excellent rating! 2. Routine care coverage is built into PetFirst. There is no routine care coverage for PetPlan. 3. Low premiums and deductibles are standard with Pet First. Rates do NOT go up with claim submission. PetPlan's monthly premium is twice as much as PetFirst. Yes, pre-existing conditions are excluded… read more

Dr. Jen Emerson, Adel, Iowa
 
3/10   Read the Exclusions,
Based on the pretty good reviews here I was about to give PetFirst a try but thankfully read their exclusions prior to signing up. The most concerning exclusion is the second-to-last in their list and reads as follows: "Continuous coverage of chronic and long term conditions that manifest in a previous policy year". Which I understand to mean that if your pet were unlucky enough to be diagnosed with a… read more

Melu
 
10/10   Certainly Worth the Money!,
My dog had several parasites as a puppy and it ended up costing us over 1000 dollars. Once he was better I set out to get some pet insurance for him. I read lots of reviews and decided on Pet First Insurance with Routine Care. I have had the policy for 6 months and have already gotten a lot more out of it than I have paid for it! They charge a 50 dollar deductible for illness or accident claims, but… read more

Krista
 
10/10   A year with Brinkli...,
A year ago, I decided it was time to have my life turned upside down, so I found a wonderful golden retriever puppy, and thought, hmmm, pet insurance????? Well luckily I didn't go with my first thought,which was, do I really need pet insurance, and made the decision to go with Petfirst Healthcare. It has been one of the best ideas I have had. My wonderful golden, Brinkli, was very popular at the vet… read more

ellen
 
10/10   Call in to check on claim,
I called in to check on whether or not a claim was received. Darcy was very helpful. Even though she had to go "down several levels" to answer my question, she did it with no hesitation and was very nice. Always good service! read more

Lisa Settle, parent of a Standard Poodle
 


Review PetFirst review policy

Review Title (if you could say it in one sentence, what would you say?)
Your Review (tips)
DO tell us specifics about your pet's illness or injury
DO tell us whether you were happy with how your claim was handled

DON'T use profanity or personal insults
DON'T write in ALL CAPS
Overall Rating (1 - worst, 10 - best)    
Would you recommend this company to other pet owners?
Yes   No
Your Name
State/Province

Tell us about your pet
Type: Dog     Cat
Breed:  
Age (at the time of your claim):   Under a year   1 - 8   Over 8 years  
 
Tell us about your claim
Type of illness or accident:
not sure
ear problem eye problem skin problem
cancer gastritis/vomiting enteritis/diarrhea
bladder renal (kidney) thyroid
other:
Claim amount
Time taken to handle claim
 
Verify that you are a customer
I certify that I am (or was) a customer of this pet insurance company and that I have not been offered a reward, financial or otherwise, by the insurer for writing this review.
 

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