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PetFirst


One Quartermaster Court
Jeffersonville, IN 47130
phone: (855) 791-7387
website: http://www.petfirst.com

PetFirst insures cats and dogs of all ages and breeds, offering customizable coverage in all 50 states.

The lifetime plan includes full coverage for hereditary. chronic and congenital conditions with no per-incident limits. Optional routine coverage is available on any plan.
Customer Ratings
60 days 1 year Lifetime
Rating 9.4 8.1 7.8
Count 10 130 280
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Reviews of PetFirst

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10/10   Never ending infection, 2/4/2016

Reviewed By: Wanda Ellis, Recommend: Y

I have two little fur babies,Misty and Hershey who love to play with each other. Well one day while playing Hershey bit Misty a little too hard and caused a puncture. I took her to the vet and she needed stitches. Well that was not the end of it. The area got infected and I had to go back to the vet for antibiotics and this time got an E-Collar. I thought I had solved the problem however the infection did not go away and I had to get more antibiotics. She still wasn't getting better. After a 3rd visit to the vet and 3 rounds of antibiotics I discovered that it was Hrdhey that was licking the area!!! Thank goodness for Petfirst. They helped me with the initial visit and all of the follow-ups.
Injury/Illness: not sure   Breed: Mixed Breed dog
Claim Amount: $100 - $500   Age of Pet: 1 - 8
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10/10   Quick processing of claim, 2/3/2016

Reviewed By: Debbie Metzger, Recommend: Y

I wasn't sure about the policy at first but my dog just had a very expensive vet bill and Petfirst paid the claim quickly. So glad I had coverage. I don't mind paying for the regular, routine vet procedures but if there is an illness/accident it can get very expensive in a hurry.
Injury/Illness: enteritis/diarrhea   Breed: Labrador Mix
Claim Amount: $500 - $1000   Age of Pet: under a year
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10/10   Affordable for house full of cats, 2/3/2016

Reviewed By: Tina, Recommend: Y

Pet First has always processed the claims Iíve sent in on a timely manner. It is affordable and gives me peace of mind that if something happens to my cats they will be there to help. They are always nice and answer any question I have. I recommend Pet First to all my friends and family members with pets.
Injury/Illness: Hit by a car   Breed: American Shorthair
Claim Amount: over $1000   Age of Pet: over 8 years
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10/10   Best choice I've made!, 2/2/2016

Reviewed By: Marion, Recommend: Y

Initially I wanted to insure my dog because I live in a rural area and was concerned about rattlesnake bites and the cost it incurs to treat your dog with antivenin at the hospital.
Little did I know that I would be using it to get my dog diagnosed with a brain tumor that ultimately ended his short life.
I was so glad I had this insurance to properly diagnose him by means of MRI and have a prognosis, as grim as it was. PetFirst was hassle free, quick to pay the claims, super helpful on the phone, and I will buy this insurance for my next dog as well. I've done my research and they are the best offer out there in my opinion, paired with great customer service.
Injury/Illness: cancer   Breed: Border Collie
Claim Amount: over $1000   Age of Pet: 1 - 8
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10/10   Swiftly processed, 1/21/2016

Reviewed By: Mary Garcia, Recommend: Y

My tip would be to make sure that the Doctor/Hospital understands that they need to send ALL of the relevant information. I give them the check list, but the two claims that I submitted was missing a couple of the things.
Injury/Illness: cancer   Breed: Scottish Terrier
Claim Amount: $500 - $1000   Age of Pet: over 8 years
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Read More Reviews...


Go To: petfirst.com


Most Helpful Reviews


10/10   The best insurance plan I've found for my clients.,
1. If you look at the ratings, the only one higher is PetPlan USA. Pet First has an excellent rating! 2. Routine care coverage is built into PetFirst. There is no routine care coverage for PetPlan. 3. Low premiums and deductibles are standard with Pet First. Rates do NOT go up with claim submission. PetPlan's monthly premium is twice as much as PetFirst. Yes, pre-existing conditions are excluded… read more

Reviewed By: Dr. Jen Emerson, Adel, Iowa
 
3/10   Read the Exclusions,
Based on the pretty good reviews here I was about to give PetFirst a try but thankfully read their exclusions prior to signing up. The most concerning exclusion is the second-to-last in their list and reads as follows: "Continuous coverage of chronic and long term conditions that manifest in a previous policy year". Which I understand to mean that if your pet were unlucky enough to be diagnosed with a… read more

Reviewed By: Melu
 
10/10   Certainly Worth the Money!,
My dog had several parasites as a puppy and it ended up costing us over 1000 dollars. Once he was better I set out to get some pet insurance for him. I read lots of reviews and decided on Pet First Insurance with Routine Care. I have had the policy for 6 months and have already gotten a lot more out of it than I have paid for it! They charge a 50 dollar deductible for illness or accident claims, but… read more

Reviewed By: Krista
 
10/10   A year with Brinkli...,
A year ago, I decided it was time to have my life turned upside down, so I found a wonderful golden retriever puppy, and thought, hmmm, pet insurance????? Well luckily I didn't go with my first thought,which was, do I really need pet insurance, and made the decision to go with Petfirst Healthcare. It has been one of the best ideas I have had. My wonderful golden, Brinkli, was very popular at the vet… read more

Reviewed By: ellen
 
10/10   Never ending infection,
I have two little fur babies,Misty and Hershey who love to play with each other. Well one day while playing Hershey bit Misty a little too hard and caused a puncture. I took her to the vet and she needed stitches. Well that was not the end of it. The area got infected and I had to go back to the vet for antibiotics and this time got an E-Collar. I thought I had solved the problem however the infection did… read more

Reviewed By: Wanda Ellis, parent of a Mixed Breed
 


Review PetFirst review policy

Review Title (if you could say it in one sentence, what would you say?)
Your Review (tips)
DO tell us specifics about your pet's illness or injury
DO tell us whether you were happy with how your claim was handled

DON'T use profanity or personal insults
DON'T write in ALL CAPS
Overall Rating (1 - worst, 10 - best)    
Would you recommend this company to other pet owners?
Yes   No
Your Name
State/Province

Tell us about your pet
Type: Dog     Cat
Breed:  
Age (at the time of your claim):   Under a year   1 - 8   Over 8 years  
 
Tell us about your claim
Type of illness or accident:
not sure
ear problem eye problem skin problem
cancer gastritis/vomiting enteritis/diarrhea
bladder renal (kidney) thyroid
other:
Claim amount
Time taken to handle claim
 
Verify that you are a customer
I certify that I am (or was) a customer of this pet insurance company and that I have not been offered a reward, financial or otherwise, by the insurer for writing this review.
 

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