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One Quartermaster Court
Jeffersonville, IN 47130
phone: (855) 791-7387

PetFirst insures cats and dogs of all ages and breeds, offering customizable coverage in all 50 states.

The lifetime plan includes full coverage for hereditary. chronic and congenital conditions with no per-incident limits. Optional routine coverage is available on any plan.
Customer Ratings
60 days 1 year Lifetime
Rating 8.9 8.1 7.9
Count 11 134 389
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Reviews of PetFirst

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10/10   Great policy to have !, 9/22/2016

Reviewed By: Enid Hogrobrooks , Recommend: Y

My fir babi gad a cut on her tail and i was so glad to have insurance on her. The bill was over $300 and pet first reall came through for us
Injury/Illness: Lacerationon tail   Breed: Shih Tzu
Claim Amount: $100 - $500   Age of Pet: 1 - 8
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5/10   Not What I Was Expecting, 9/22/2016

Reviewed By: Lia Brown, Recommend: Y

I was told there is a deductible that has to be met, but never told it is a per incident deductible.
Injury/Illness: ear problem skin problem   Breed: German Shepherd
Claim Amount: $100 - $500   Age of Pet: 1 - 8
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9/10   Get the INSURANCE , 9/2/2016

Reviewed By: AMANDA SHEENE, Recommend: Y

I adopted a middle aged Boxer,with an unknown history. PetFirsr was the ONLY company I could find that would cover something that might have existed before. Thankfully never had to claim, but knowing I won't be faced with an can I afford treatment situation has my mind at ease.
Injury/Illness: not sure   Breed: Boxer
Claim Amount: under $100   Age of Pet: 1 - 8
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10/10   Great Customer Service and Value!, 9/1/2016

Reviewed By: Jamie, Recommend: Y

When we signed up, the lady on the phone was the KINDEST nicest pet lover, ever. And after getting 3 more quotes, PetsFirst was the most affordable.
Injury/Illness: Upper Resp Infection   Breed: Mixed Breed dog
Claim Amount: under $100   Age of Pet: under a year
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8/10   Good insurance, but be wary of automatic renewals, 8/31/2016

Reviewed By: Jeanne Burch, Recommend: Y

I've had very few problems with Pet First. They usually pay claims within a month (slightly longer if they need more information; I have my vet fax not just the bill but her notes to speed things up).

My only complaint is how they renew yearly policies. They don't renew them on the day they are due; they renew them "about" two weeks earlier. They have a strange definition of "two weeks;" my most recent renewal came 18 days early, which is obviously closer to three weeks than two. I'd allocated money in my next pay check to pay for the premium; coming at the end of the current paycheck, it unexpectedly emptied out my bank account and stuck me with overage fees.

If this happened just once, I'd shrug, pay the overdraft fees and forget it, but it keeps happening. They have no concept of "two weeks" equaling "fourteen days." Every time, it's some random number well over fourteen. I'm going to switch my payment choice to a credit card instead of a debit card, but this shouldn't be an issue.

I will still use them, and I can recommend them with this caveat, but this is a weird accounting system.
Injury/Illness: Not a claim but a policy renewal   Breed: Mixed Breed cat
Claim Amount: $100 - $500   Age of Pet: 1 - 8
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Most Helpful Reviews

10/10   The best insurance plan I've found for my clients.,
1. If you look at the ratings, the only one higher is PetPlan USA. Pet First has an excellent rating! 2. Routine care coverage is built into PetFirst. There is no routine care coverage for PetPlan. 3. Low premiums and deductibles are standard with Pet First. Rates do NOT go up with claim submission. PetPlan's monthly premium is twice as much as PetFirst. Yes, pre-existing conditions are excluded… read more

Reviewed By: Dr. Jen Emerson, Adel, Iowa
3/10   Read the Exclusions,
Based on the pretty good reviews here I was about to give PetFirst a try but thankfully read their exclusions prior to signing up. The most concerning exclusion is the second-to-last in their list and reads as follows: "Continuous coverage of chronic and long term conditions that manifest in a previous policy year". Which I understand to mean that if your pet were unlucky enough to be diagnosed with a… read more

Reviewed By: Melu
10/10   Certainly Worth the Money!,
My dog had several parasites as a puppy and it ended up costing us over 1000 dollars. Once he was better I set out to get some pet insurance for him. I read lots of reviews and decided on Pet First Insurance with Routine Care. I have had the policy for 6 months and have already gotten a lot more out of it than I have paid for it! They charge a 50 dollar deductible for illness or accident claims, but… read more

Reviewed By: Krista
10/10   A year with Brinkli...,
A year ago, I decided it was time to have my life turned upside down, so I found a wonderful golden retriever puppy, and thought, hmmm, pet insurance????? Well luckily I didn't go with my first thought,which was, do I really need pet insurance, and made the decision to go with Petfirst Healthcare. It has been one of the best ideas I have had. My wonderful golden, Brinkli, was very popular at the vet… read more

Reviewed By: ellen
10/10   Great policy to have !,
My fir babi gad a cut on her tail and i was so glad to have insurance on her. The bill was over $300 and pet first reall came through for us read more

Reviewed By: Enid Hogrobrooks , parent of a Shih Tzu

Review PetFirst review policy

Review Title (if you could say it in one sentence, what would you say?)
Your Review (tips)
DO tell us specifics about your pet's illness or injury
DO tell us whether you were happy with how your claim was handled

DON'T use profanity or personal insults
DON'T write in ALL CAPS
Overall Rating (1 - worst, 10 - best)    
Would you recommend this company to other pet owners?
Yes   No
Your Name

Tell us about your pet
Type: Dog     Cat
Age (at the time of your claim):   Under a year   1 - 8   Over 8 years  
Tell us about your claim
Type of illness or accident:
not sure
ear problem eye problem skin problem
cancer gastritis/vomiting enteritis/diarrhea
bladder renal (kidney) thyroid
Claim amount
Time taken to handle claim
Verify that you are a customer
I certify that I am (or was) a customer of this pet insurance company and that I have not been offered a reward, financial or otherwise, by the insurer for writing this review.

We have zero tolerance for fake reviews!

A message to pet insurance management: please do not submit a review! We consider these submissions fraudulent and will immediately remove these from our site.

While we support your efforts to encourage honest feedback from customers, we encourage you to submit information here