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PetFirst


One Quartermaster Court
Jeffersonville, IN 47130
phone: (855) 791-7387
website: http://www.petfirst.com

PetFirst insures cats and dogs of all ages and breeds, offering customizable coverage in all 50 states.

The lifetime plan includes full coverage for hereditary. chronic and congenital conditions with no per-incident limits. Optional routine coverage is available on any plan.
Customer Ratings
60 days 1 year Lifetime
Rating 7.4 7.6 7.8
Count 7 122 341
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Reviews of PetFirst

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8/10   My pet insurance came in handy, 6/2/2016

Reviewed By: Kay Kaczmarek-Land, Recommend: Y

As with most injuries, they are never expected. I have been a PetFirst customer for several years and submitted the usual routine claims for my cats' vaccinations and have been reimbursed. But, when my cat Gus received a puncture wound recently at the top of his head, creating swelling from his ears to his jaw, I took him to the Vet. He is a loving cat, except when he is scared -- he then turns into a wild animal. I had to let the Vet give him anesthesia so they could work on him. He also needed his yearly vaccinations. I was able say 'okay' for everything they needed to do, since I knew I had insurance. My reimbursement covered most of the cost and I now have a happy and healthy puss. Although, I still am apologizing to the vet techs and Doctor for Gus's behavior, I am very happy with the whole claim process.
Injury/Illness: infected puncture wound   Breed: Tabby
Claim Amount: $500 - $1000   Age of Pet: 1 - 8
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10/10   They stand behind you., 6/1/2016

Reviewed By: Florine Grobes, Recommend: Y

Sheba had a long bout with a very serious condition. I must say that Pet First took care of all of her needs until the very end.
Injury/Illness: cancer   Breed: Maltese
Claim Amount: $500 - $1000   Age of Pet: 1 - 8
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4/10   Waiting for the claim, 5/31/2016

Reviewed By: Danielle, Recommend: N

I filed a claim for my dog two weeks ago with no word back. I'm wondering when this 30 day free insurance for my rescue pet will be beneficial. I would not purchase this insurance knowing I don't get answers.
Injury/Illness: Kennel cough   Breed: Mixed Breed dog
Claim Amount: under $100   Age of Pet: under a year
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10/10   Thank God for This Ins., 5/27/2016

Reviewed By: Pamela Hamilton, Recommend: Y

I still have to email claim from my vet. Just picked up my dog.But I've had previous claims and they were quick on the review and sending check.
Injury/Illness: bladder   Breed: Shih Tzu
Claim Amount: over $1000   Age of Pet: under a year
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9/10   peace of mind, 5/10/2016

Reviewed By: susan tenenbaum, Recommend: Y

such peace of mind knowing that i have the ability to meet the medical needs of my/our beloved four-legged family members. petfirst has been everything i could have wished for.the only other thing that i would wish for = that my beloved furry family members would still be here.
Injury/Illness: cancer   Breed: Labrador Retriever
Claim Amount: over $1000   Age of Pet: over 8 years
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Go To: petfirst.com


Most Helpful Reviews


10/10   The best insurance plan I've found for my clients.,
1. If you look at the ratings, the only one higher is PetPlan USA. Pet First has an excellent rating! 2. Routine care coverage is built into PetFirst. There is no routine care coverage for PetPlan. 3. Low premiums and deductibles are standard with Pet First. Rates do NOT go up with claim submission. PetPlan's monthly premium is twice as much as PetFirst. Yes, pre-existing conditions are excluded… read more

Reviewed By: Dr. Jen Emerson, Adel, Iowa
 
3/10   Read the Exclusions,
Based on the pretty good reviews here I was about to give PetFirst a try but thankfully read their exclusions prior to signing up. The most concerning exclusion is the second-to-last in their list and reads as follows: "Continuous coverage of chronic and long term conditions that manifest in a previous policy year". Which I understand to mean that if your pet were unlucky enough to be diagnosed with a… read more

Reviewed By: Melu
 
10/10   Certainly Worth the Money!,
My dog had several parasites as a puppy and it ended up costing us over 1000 dollars. Once he was better I set out to get some pet insurance for him. I read lots of reviews and decided on Pet First Insurance with Routine Care. I have had the policy for 6 months and have already gotten a lot more out of it than I have paid for it! They charge a 50 dollar deductible for illness or accident claims, but… read more

Reviewed By: Krista
 
10/10   A year with Brinkli...,
A year ago, I decided it was time to have my life turned upside down, so I found a wonderful golden retriever puppy, and thought, hmmm, pet insurance????? Well luckily I didn't go with my first thought,which was, do I really need pet insurance, and made the decision to go with Petfirst Healthcare. It has been one of the best ideas I have had. My wonderful golden, Brinkli, was very popular at the vet… read more

Reviewed By: ellen
 
8/10   My pet insurance came in handy,
As with most injuries, they are never expected. I have been a PetFirst customer for several years and submitted the usual routine claims for my cats' vaccinations and have been reimbursed. But, when my cat Gus received a puncture wound recently at the top of his head, creating swelling from his ears to his jaw, I took him to the Vet. He is a loving cat, except when he is scared -- he then turns into a… read more

Reviewed By: Kay Kaczmarek-Land, parent of a Tabby
 


Review PetFirst review policy

Review Title (if you could say it in one sentence, what would you say?)
Your Review (tips)
DO tell us specifics about your pet's illness or injury
DO tell us whether you were happy with how your claim was handled

DON'T use profanity or personal insults
DON'T write in ALL CAPS
Overall Rating (1 - worst, 10 - best)    
Would you recommend this company to other pet owners?
Yes   No
Your Name
State/Province

Tell us about your pet
Type: Dog     Cat
Breed:  
Age (at the time of your claim):   Under a year   1 - 8   Over 8 years  
 
Tell us about your claim
Type of illness or accident:
not sure
ear problem eye problem skin problem
cancer gastritis/vomiting enteritis/diarrhea
bladder renal (kidney) thyroid
other:
Claim amount
Time taken to handle claim
 
Verify that you are a customer
I certify that I am (or was) a customer of this pet insurance company and that I have not been offered a reward, financial or otherwise, by the insurer for writing this review.
 

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A message to pet insurance management: please do not submit a review! We consider these submissions fraudulent and will immediately remove these from our site.

While we support your efforts to encourage honest feedback from customers, we encourage you to submit information here