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PetFirst


One Quartermaster Court
Jeffersonville, IN 47130
phone: (866) 937-PETS (7387)
website: http://www.petfirst.com

PetFirst insures cats and dogs of all ages and breeds, offering customizable coverage in all 50 states.

The lifetime plan includes full coverage for hereditary. chronic and congenital conditions with no per-incident limits. Optional routine coverage is available on any plan.
Customer Ratings
60 days 1 year Lifetime
Rating 4.7 7.9 7.8
Count 13 98 232
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Reviews of PetFirst

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10/10   Very Pleased!, 8/7/2015

Reviewed By: Elise Chatham, Recommend: Y

My dog was sick for days with severe gastritis and had a large vet bill. I submitted the claim last Friday and I looked online today and see that it was approved on Wednesday! ☺
Injury/Illness: gastritis/vomiting   Breed: Mixed Breed dog
Claim Amount: $100 - $500   Age of Pet: 1 - 8
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1/10   Denying claims after years of payments, 8/7/2015

Reviewed By: Melinda Hoover, Recommend: N

My Dog has been covered under a PetFirst policy for years and was diagnosed while under coverage (not prior to). He is now going down hill years after this diagnosis and PetFirst has denied claims indicating that his condition was chronic and they wouldn't cover it even though our policy was in force when his condition first developed and has remained in force the entire time.
Injury/Illness: not sure   Breed: Petit Basset Griffon Vendeen
Claim Amount: over $1000   Age of Pet: over 8 years
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10/10   Worth Every Penny!!!, 8/7/2015

Reviewed By: Sue Feldman, Recommend: Y

Pet First has once again reimbursed me in a timely manner for veterinary expenses incurred after an injury to one of my beloved Canine Kids. I could not give my dogs the quality life and medical attention they have deserved through many years (and many dogs) without having such fabulous insurance as I do through Pet First!!

I would not call carrying pet insurance "cheap", but it has worked-out well in my favor for greater than 80% of the 15+ years I have been using Pet First for my pet insurance needs. Way to go guys! - And Thank You!!! ~ Sue
Injury/Illness: Knee Injury - Cruciate Rupture   Breed: Belgian Shepherd Malinois
Claim Amount: over $1000   Age of Pet: over 8 years
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2/10   Expensive for little benefit, 8/7/2015

Reviewed By: John, Recommend: N

The policy is not very impressive, pre-existing conditions, high monthly premium. Their website does NOT disclose the deductible as being PER INCIDENT, have to read the fine print on the contract to see that. Misleading.
Speed of claim processing was average. Nothing impressive.
Injury/Illness: Intestinal   Breed: Mixed Breed dog
Claim Amount: $100 - $500   Age of Pet: 1 - 8
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4/10   Reimbursement Not Worth Even $15/mo, 8/6/2015

Reviewed By: Sam, Recommend: N

After spending over $4,000 on vet bills for my dog's two cancer surgeries and accompanying procedures, I was reimbursed a mere $500 by PetFirst. My policy covers up to $1000 per year, and if anything warrants PetFirst dishing out the whole amount it'd be the whopping bills I had. However, they denied me half, citing their sketchy "500 limit per incident" rule, regardless of the 2 major surgeries. I've paid $15 per month on this policy for years. I should've just kept the money in my savings in case of an incident instead of giving it away to PetFirst. I'll be cancelling my policy soon.
Injury/Illness: cancer   Breed: Mixed Breed dog
Claim Amount: over $1000   Age of Pet: 1 - 8
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Read More Reviews...


Go To: petfirst.com


Most Helpful Reviews


10/10   The best insurance plan I've found for my clients.,
1. If you look at the ratings, the only one higher is PetPlan USA. Pet First has an excellent rating! 2. Routine care coverage is built into PetFirst. There is no routine care coverage for PetPlan. 3. Low premiums and deductibles are standard with Pet First. Rates do NOT go up with claim submission. PetPlan's monthly premium is twice as much as PetFirst. Yes, pre-existing conditions are excluded… read more

Reviewed By: Dr. Jen Emerson, Adel, Iowa
 
3/10   Read the Exclusions,
Based on the pretty good reviews here I was about to give PetFirst a try but thankfully read their exclusions prior to signing up. The most concerning exclusion is the second-to-last in their list and reads as follows: "Continuous coverage of chronic and long term conditions that manifest in a previous policy year". Which I understand to mean that if your pet were unlucky enough to be diagnosed with a… read more

Reviewed By: Melu
 
10/10   Certainly Worth the Money!,
My dog had several parasites as a puppy and it ended up costing us over 1000 dollars. Once he was better I set out to get some pet insurance for him. I read lots of reviews and decided on Pet First Insurance with Routine Care. I have had the policy for 6 months and have already gotten a lot more out of it than I have paid for it! They charge a 50 dollar deductible for illness or accident claims, but… read more

Reviewed By: Krista
 
10/10   A year with Brinkli...,
A year ago, I decided it was time to have my life turned upside down, so I found a wonderful golden retriever puppy, and thought, hmmm, pet insurance????? Well luckily I didn't go with my first thought,which was, do I really need pet insurance, and made the decision to go with Petfirst Healthcare. It has been one of the best ideas I have had. My wonderful golden, Brinkli, was very popular at the vet… read more

Reviewed By: ellen
 
10/10   Very Pleased!,
My dog was sick for days with severe gastritis and had a large vet bill. I submitted the claim last Friday and I looked online today and see that it was approved on Wednesday! ☺ read more

Reviewed By: Elise Chatham, parent of a Mixed Breed
 


Review PetFirst review policy

Review Title (if you could say it in one sentence, what would you say?)
Your Review (tips)
DO tell us specifics about your pet's illness or injury
DO tell us whether you were happy with how your claim was handled

DON'T use profanity or personal insults
DON'T write in ALL CAPS
Overall Rating (1 - worst, 10 - best)    
Would you recommend this company to other pet owners?
Yes   No
Your Name
State/Province

Tell us about your pet
Type: Dog     Cat
Breed:  
Age (at the time of your claim):   Under a year   1 - 8   Over 8 years  
 
Tell us about your claim
Type of illness or accident:
not sure
ear problem eye problem skin problem
cancer gastritis/vomiting enteritis/diarrhea
bladder renal (kidney) thyroid
other:
Claim amount
Time taken to handle claim
 
Verify that you are a customer
I certify that I am (or was) a customer of this pet insurance company and that I have not been offered a reward, financial or otherwise, by the insurer for writing this review.
 

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A message to pet insurance management: please do not submit a review! We consider these submissions fraudulent and will immediately remove these from our site.

While we support your efforts to encourage honest feedback from customers, we encourage you to submit information here