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PetFirst


One Quartermaster Court
Jeffersonville, IN 47130
phone: (866) 937-PETS (7387)
website: http://www.petfirst.com

PetFirst insures cats and dogs of all ages and breeds, offering customizable coverage in all 50 states.

The lifetime plan includes full coverage for hereditary. chronic and congenital conditions with no per-incident limits. Optional routine coverage is available on any plan.
Customer Ratings
60 days 1 year Lifetime
Rating 6.2 5.9 7.5
Count 16 21 139
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Reviews of PetFirst

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10/10   They came true, 9/22/2014

Reviewed By: Tony Rago, Recommend: Y

Not sure why others are having problems with PetFirst.
Our Golden R had a 1,000.00 operation to remove a large Tumor.. She is also going thru a 5 step Chemo treatment plan.. we submitted 3,000.00 in Vet bills and received a check for over 2700.00 back with in few weeks...
Well worth it..
Injury/Illness: cancer   Breed: Golden Retriever
Claim Amount: over $1000   Age of Pet: over 8 years
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10/10   Best Pet insurance ever!!, 9/10/2014

Reviewed By: Tama, Recommend: Y

Awesome policy, they have been great throughout my Annabelle's illness. Quick turn returns. Don't know how I would have been able to afford the needed care for my dog.
Thanks
Injury/Illness: Inflammatory Bowel Disease   Breed: Weimaraner
Claim Amount: over $1000   Age of Pet: 1 - 8
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3/10   Bad customer service and way too much red tape., 9/10/2014

Reviewed By: Dustin, Recommend: N

Theri communciation with clients ishorrible, and they wrap a bunch of red tape around the claims process. If they don't receive all the documentation they need (more like want) in order to process a claim, they will not make much of an effort to contact you in a timely manner to let you know anything. You will need to call them to find out what the hold up is, and if you ask them why they didn't let you know sooner, they will act as if it is your fault. Luckily for me, I did not pay for their sub-standard insurance. I received 30 days of paid coverage from the Humane Society when I adopted the dog, so needless to say I will not be renewing the policy once this claim is finally settled (if ever). I have another dog and she is covered by Healthy Paws. they are so much easier to deal with. I have filed four claims with Healthy Paws, and they have all been paid very quickly and without much hassle.
Injury/Illness: Pneumonia Infection   Breed: Mixed Breed dog
Claim Amount: over $1000   Age of Pet: 1 - 8
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3/10   Not very efficient, 9/4/2014

Reviewed By: Nancy Overstrom, Recommend: N

Supposedly once they receive your claim there is a 10 day turnaround well it is now.September and I am waiting for Junes claims. I have had to call my vet to have them send her records 5 times for the same claim. That is ridiculous. You want my money but don't want to give back. After my 13 year old dog dies I will be looking for a new plan. I am thinking about Go Pet plan.. I have tied up about $2000.00 I have paid out waiting for some return. NOT a very reputable outfit!
Injury/Illness: Cushings disease   Breed: Mixed Breed dog
Claim Amount: over $1000   Age of Pet: over 8 years
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1/10   No longer a good pet insurance company, 9/3/2014

Reviewed By: Elane Flower-Maudlin, Recommend: N

I have had Pet First Health care since Jan 2008 for 3 dogs (1 died and 1 new one.) The coverage has declined and the cost has risen. It is nothing like my original coverage. Today they denied a claim for one of my dogs for tendonitis.. saying it was a chronic problem and due to Clause #12 not covered. I have had insurance on her since I got her in Sep 2010 at 1 year old in perfect health. She is 4 1/2 year old lab. Here is my claim history on her. 2011 - no claims, 2012 laceration $144 paid, 2013 torn nail, $53 paid. A total of $200 for over 3 years and no claims for any "tendonitis". Also last year before renewal I wanted to change my policy to have a higher per incident/per dog (started at $2500, then changed to $1500, so I wanted to reinstate $2500 per illness/accident. I was told that the underwriters will not let you change your per incident coverage. Kind of flaky but my claims are normally small so I just kept the $1500. I was concerned because costs have risen. Also I got an email saying my same coverage would cost more this year too. A small amount but just another reason to find a better company. I used to rave about PF and recommend it. I cannot endorse them at this time.
Injury/Illness: bicep tendonitis   Breed: Labrador Retriever
Claim Amount: $500 - $1000   Age of Pet: 1 - 8
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Most Helpful Reviews


10/10   The best insurance plan I've found for my clients.,
1. If you look at the ratings, the only one higher is PetPlan USA. Pet First has an excellent rating! 2. Routine care coverage is built into PetFirst. There is no routine care coverage for PetPlan. 3. Low premiums and deductibles are standard with Pet First. Rates do NOT go up with claim submission. PetPlan's monthly premium is twice as much as PetFirst. Yes, pre-existing conditions are excluded… read more

Dr. Jen Emerson, Adel, Iowa
 
3/10   Read the Exclusions,
Based on the pretty good reviews here I was about to give PetFirst a try but thankfully read their exclusions prior to signing up. The most concerning exclusion is the second-to-last in their list and reads as follows: "Continuous coverage of chronic and long term conditions that manifest in a previous policy year". Which I understand to mean that if your pet were unlucky enough to be diagnosed with a… read more

Melu
 
10/10   Certainly Worth the Money!,
My dog had several parasites as a puppy and it ended up costing us over 1000 dollars. Once he was better I set out to get some pet insurance for him. I read lots of reviews and decided on Pet First Insurance with Routine Care. I have had the policy for 6 months and have already gotten a lot more out of it than I have paid for it! They charge a 50 dollar deductible for illness or accident claims, but… read more

Krista
 
10/10   A year with Brinkli...,
A year ago, I decided it was time to have my life turned upside down, so I found a wonderful golden retriever puppy, and thought, hmmm, pet insurance????? Well luckily I didn't go with my first thought,which was, do I really need pet insurance, and made the decision to go with Petfirst Healthcare. It has been one of the best ideas I have had. My wonderful golden, Brinkli, was very popular at the vet… read more

ellen
 
10/10   They came true,
Not sure why others are having problems with PetFirst. Our Golden R had a 1,000.00 operation to remove a large Tumor.. She is also going thru a 5 step Chemo treatment plan.. we submitted 3,000.00 in Vet bills and received a check for over 2700.00 back with in few weeks... Well worth it.. read more

Tony Rago, parent of a Golden Retriever
 


Review PetFirst review policy

Review Title (if you could say it in one sentence, what would you say?)
Your Review (tips)
DO tell us specifics about your pet's illness or injury
DO tell us whether you were happy with how your claim was handled

DON'T use profanity or personal insults
DON'T write in ALL CAPS
Overall Rating (1 - worst, 10 - best)    
Would you recommend this company to other pet owners?
Yes   No
Your Name
State/Province

Tell us about your pet
Type: Dog     Cat
Breed:  
Age (at the time of your claim):   Under a year   1 - 8   Over 8 years  
 
Tell us about your claim
Type of illness or accident:
not sure
ear problem eye problem skin problem
cancer gastritis/vomiting enteritis/diarrhea
bladder renal (kidney) thyroid
other:
Claim amount
Time taken to handle claim
 
Verify that you are a customer
I certify that I am (or was) a customer of this pet insurance company and that I have not been offered a reward, financial or otherwise, by the insurer for writing this review.
 

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