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PetFirst


One Quartermaster Court
Jeffersonville, IN 47130
phone: (866) 937-PETS (7387)
website: http://www.petfirst.com

PetFirst insures cats and dogs of all ages and breeds, offering customizable coverage in all 50 states.

The lifetime plan includes full coverage for hereditary. chronic and congenital conditions with no per-incident limits. Optional routine coverage is available on any plan.
Customer Ratings
60 days 1 year Lifetime
Rating 9.3 7.1 7.7
Count 11 32 153
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Reviews of PetFirst

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9/10   checked on claim, 3/22/2015

Reviewed By: sue, Recommend: Y

Hi, The staff at PetFirst are great!! They have gotten me straightened out as to how the Pet First process works. After waiting to hear back, and never receiving any communication, the staff gave me some great tips and now I am up to speed! They are always so pleasant and helpful. Thank you!
Injury/Illness: bladder   Breed: Domestic Shorthair
Claim Amount: $100 - $500   Age of Pet: 1 - 8
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9/10   excellent customer service, 3/13/2015

Reviewed By: raquel giberstein, Recommend: Y

I highly recommend PetFirst. Bill Markowitz who has handled the policies for my 3 dogs is caring ,personable and quick to respond.
I am so pleased with y experience the service I have received and the value.
Injury/Illness: urinary tract   Breed: American Staffordshire Terrier
Claim Amount: $100 - $500   Age of Pet: 1 - 8
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10/10   Relief , 3/13/2015

Reviewed By: Linda, Recommend: Y

While holding my little boy, and going downstairs, I fell and he fell from my arms to the ground. We were horrified and heartbroken. He broke his pelvis in 3 places. It was a tough time with the main focus of pain management (we are thankful for all veterinary staff who did so much to help him in his recovery, especially the first couple weeks which was so tough). It has been several weeks now and, we are happy to see how much he has healed. We are so grateful to look at him and see him having fun again!

We have had Pet First for years. We have found them to be compassionate, kind, and responsive. Through the years we have had different policies within Pet First too.
We would do whatever was needed anyway for our baby but, it is a helpful relief to know that Pet First is there to help us too. Today, I wanted to see if they had all the information they needed to process the claim and Laurel was very helpful and nice. The claim was processed but, Laurel made sure to ask how our little one was doing. It meant alot. Thanks to all there!
Injury/Illness: accident   Breed: Shih Tzu
Claim Amount: over $1000   Age of Pet: over 8 years
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10/10   This company and these people care!, 3/3/2015

Reviewed By: Jennifer Padula, Recommend: Y

I have been with Petfirst since 2013 and have no regrets at all. Every time I call I am treated with respect and courtesy and understanding. Everyone I have ever spoken to has been kind, patient and professional. What sets Petfirst apart is their commitment to doing the right thing and helping me choose the best policy for me and my three dogs. The don't try to find loopholes and are committed to helping.
Injury/Illness: Intervertebral Disc Disease (Severely Ruptured Disc)   Breed: Basenji
Claim Amount: over $1000   Age of Pet: 1 - 8
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9/10   Called to check on mistake on claim , 3/3/2015

Reviewed By: Glenn, Recommend: Y

Knowledgeable, quick answers and understanding of issue
Injury/Illness: bladder   Breed: Golden Retriever
Claim Amount: $100 - $500   Age of Pet: over 8 years
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Read More Reviews...


Go To: petfirst.com


Most Helpful Reviews


10/10   The best insurance plan I've found for my clients.,
1. If you look at the ratings, the only one higher is PetPlan USA. Pet First has an excellent rating! 2. Routine care coverage is built into PetFirst. There is no routine care coverage for PetPlan. 3. Low premiums and deductibles are standard with Pet First. Rates do NOT go up with claim submission. PetPlan's monthly premium is twice as much as PetFirst. Yes, pre-existing conditions are excluded… read more

Reviewed By: Dr. Jen Emerson, Adel, Iowa
 
3/10   Read the Exclusions,
Based on the pretty good reviews here I was about to give PetFirst a try but thankfully read their exclusions prior to signing up. The most concerning exclusion is the second-to-last in their list and reads as follows: "Continuous coverage of chronic and long term conditions that manifest in a previous policy year". Which I understand to mean that if your pet were unlucky enough to be diagnosed with a… read more

Reviewed By: Melu
 
10/10   Certainly Worth the Money!,
My dog had several parasites as a puppy and it ended up costing us over 1000 dollars. Once he was better I set out to get some pet insurance for him. I read lots of reviews and decided on Pet First Insurance with Routine Care. I have had the policy for 6 months and have already gotten a lot more out of it than I have paid for it! They charge a 50 dollar deductible for illness or accident claims, but… read more

Reviewed By: Krista
 
10/10   A year with Brinkli...,
A year ago, I decided it was time to have my life turned upside down, so I found a wonderful golden retriever puppy, and thought, hmmm, pet insurance????? Well luckily I didn't go with my first thought,which was, do I really need pet insurance, and made the decision to go with Petfirst Healthcare. It has been one of the best ideas I have had. My wonderful golden, Brinkli, was very popular at the vet… read more

Reviewed By: ellen
 
9/10   checked on claim,
Hi, The staff at PetFirst are great!! They have gotten me straightened out as to how the Pet First process works. After waiting to hear back, and never receiving any communication, the staff gave me some great tips and now I am up to speed! They are always so pleasant and helpful. Thank you! read more

Reviewed By: sue, parent of a Domestic Shorthair
 


Review PetFirst review policy

Review Title (if you could say it in one sentence, what would you say?)
Your Review (tips)
DO tell us specifics about your pet's illness or injury
DO tell us whether you were happy with how your claim was handled

DON'T use profanity or personal insults
DON'T write in ALL CAPS
Overall Rating (1 - worst, 10 - best)    
Would you recommend this company to other pet owners?
Yes   No
Your Name
State/Province

Tell us about your pet
Type: Dog     Cat
Breed:  
Age (at the time of your claim):   Under a year   1 - 8   Over 8 years  
 
Tell us about your claim
Type of illness or accident:
not sure
ear problem eye problem skin problem
cancer gastritis/vomiting enteritis/diarrhea
bladder renal (kidney) thyroid
other:
Claim amount
Time taken to handle claim
 
Verify that you are a customer
I certify that I am (or was) a customer of this pet insurance company and that I have not been offered a reward, financial or otherwise, by the insurer for writing this review.
 

We have zero tolerance for fake reviews!

A message to pet insurance management: please do not submit a review! We consider these submissions fraudulent and will immediately remove these from our site.

While we support your efforts to encourage honest feedback from customers, we encourage you to submit information here