Pet Insurance Review - compare rates & benefits  
  Home | Blog | About | For Vets | Resources | Contact  


Browse:
Pet Insurance 101
Dog Insurance
Cat Insurance
Canada Dog Insurance
Canada Cat Insurance

How To:
Get Quotes
Select an Insurer
Make a Claim
Save Money

Find Vets

US Pet Insurers
Healthy Paws
Petplan USA
Embrace
Trupanion
Pets Best
ASPCA
VPI
 Petfirst
AKC
PetPartners
24PetWatch
PurinaCare
Protect Your Bubble
PetPremium

Canada Pet Insurers
Petplan
PetCare
Trupanion
Petsecure
Pets Plus Us
PC Financial
Hbc
 Petfirst Healthcare

Other Options
Pet Assure
Banfield
PetSmart
PETCO
United Pet Care

Breeds

UK Pet Insurance

Privacy


Pethealth Inc. (PetCare brand)

710 Dorval Drive, Suite 400
Oakville, ON
L6K 3V7
phone: (866) 275-7387 (PETS)
website: http://www.petcareinsurance.com
Claim form: click here
Average Rating
4.8
out of 10

add your rating
PetCare is the canadian insurance arm of Pethealth, Inc. Pethealth offers a range of products and services for veterinarians, shelters and pet owners through a number of brands including QuickCare, ShelterCare, CherryBlue, Union Plus Pet Insurance, EVE and Petpoint.

Most Helpful Reviews of Pethealth (PetCare brand) .

7/10   Not Great, but worth the money, 1/15/2007

Reviewed By: Dave in N. Cal, Recommend: Y

I've had my dog insured with this company for 4 years and plan to renew again. They rarely pay the full 80% because their "usual and customary expenses" are pretty conservative, but even at the more typical 60% that I receive it has been worthwhile. Customer service was initially poor but has been very good for the past year. They have been very strict about the rules concerning exclusions, pre-existing conditions, and waiting periods, so read your policy carefully. My rates have gone up about 10% each year, but my dog is getting quite old and has had several costly surgeries yet they keep renewing her so I'm satisfied.

View Comments (2) | Was this review helpful to you?      
 
5/10   Existing conditions suddenly appear , 2/12/2008

Reviewed By: Joanne Seward, Recommend: N

We received three months of PetCare insurance when we adopted our dog three and a half years ago. After the three months were up we renewed the policy. At some point however, my husband was issued a new credit card and somehow the monthly PetCare fees did not transfer over. We discovered we were uninsured just when we actually needed the insurance. PetCare *very nicely* offered to issue a new policy if we paid for the full year in one payment, which we did, and naturally, that particular vet trip wasn't covered as there's a waiting period. More important, however, is that there were exclusions in the new policy that we were not informed of--mammary tumors were excluded as we'd had a suspicious bump biopsied and removed at the time the dog had been spayed, and any skin allergies as she had once licked a paw raw. We still have no idea if this was an allergic reaction, a bug bite or simply habit (she's a paw licker nd that's that). In retrospect it seems to me that had PetCare reinstated the existing policy neither of these conditions would have been excluded. And, as I said, we were not aware that the dog supposedly had allergies. We did know the lump had been pre-cancerous. It was removed when she was spayed and that was that, in our minds.


Well, this past November I discovered a lump on her rib cage that the vet thought was a fatty cyst. It was *not* a mammary tumor. We had it biopsied just to be safe. At the same time she'd been scratching tremendously. The vet decided it was probably a food allergy. She switched us to a special food. When we submitted the claim for the office visit and the biopsy we received a letter saying the vet's info had not been submitted. This was *after* a phone call saying they'd received our claim. The secretary at the vet's said she would fax the info again despite having the time and date of the original submission in her files. We then received a letter saying that the claims were for pre-existing conditions and there would be no payment. The vet's office basically said this was not so, the cyst was different from a mammary tumor, and they resubmitted yet again, specifying that the biopsy of the cyst was not not allergy related nor a mammary tumor. The claim was still denied. I suspect that anything even vaguely related to cancer of any sort or anything on her skin will also be denied. We had just renewed shortly before all of this took place. Don't know if it's worthwhile renewing next year. It seems to me that they will link anything they possibly can to supposed skin allergies or cancer...So I don't know that I'd recommend them. I'd do more research first, see what people say about other companies. Only if they're worse than this would I do so. I'm thinking that a savings account with a decent interest rate might be a better way of setting aside money for pet illnesses...Not sure but at least I wouldn't deny my own claims. In the case of the only claim we ever made that wasn't denied, the reimbursment didn't nearly equal the outlay. I think it was about one quarter or one third of the actual fees I'd paid.

I'd say "buyer beware"...And I agree with the reviewer who said they try to wiggle out of legitimate claims. The phone staff are lovely (when you finally reach them) but the powers that be are less than just.

View Comments (15) | Was this review helpful to you?      
 
5/10   Just OK, 4/4/2007

Reviewed By: Melissa, Recommend: Y

I have had the 70% Quickcare Gold coverage for 2 years for both my dogs. While my first dog has had a pretty decent reimbursment rate for allergies, she has almost maxed out her coverage in this catagory (where she needs it the most). Beware, the max coverage ($3,000 per catagory)amounts DO NOT renew annually. Now with my 2nd dog, he ingested a bee (I would call it an accident)and had a horrible bout of vomitting. He was rushed to the ER ($800). The accident coverage was suppose to start from day 1. It was excluded - Now his vomitting is excluded from any coverage. Every claim I have made for my 2nd dog has not paid anything. My premiums have gone up about $75/year per dog. My dogs are 2 and 1 years old, not worth it for me in the long run.

View Comments (5) | Was this review helpful to you?      
 
  Read more reviews... | Add your own review

Most Recent Reviews


9/10   Great Customer Service,
I was very nervous when my PurinaCare switched to this company. However, they have been very helpful. It does… read more

Added 10/21/2014 by: Lisa Freidel
 
1/10   Shouldn't be allowed to sell insurance,
Purina sold my policy to 24Petwatch. Claims that Purina processed in 3-4 days now take 3-4 months. They are… read more

Added 10/13/2014 by: Jim Fiorillo
 
1/10   24 pet watch is a JOKE! RIP OFF!!!!! BEWARE!!,
I submitted my claim in June and just now got my check on 9/11/14 Every call to them is at LEAST a 30 minute… read more

Added 9/11/2014 by: Jeanette
 
10/10   Read the information they send you!,
After reading all the nasty reviews I felt the company could use some good words. Under the terms & conditions… read more

Added 9/9/2014 by: SM
 
10/10   Very impressed with level of customer service,
I received a 24PetWatch complimentary subscription with the adoption of my shelter dog Lacy. I think this is a… read more

Added 9/9/2014 by: Denise G.
 
1/10   VERY poor customer service ,
I just canceled 4 pets with 24 HR Pet Watch. My policies moved over from Purina and renewed with 24 HR Pet… read more

Added 9/9/2014 by: Brian
 
5/10   I don't recommend this pet insurance company,
They rejected a valid claim for an antibiotic without bothering to call my dog's vet to find out why it was… read more

Added 9/2/2014 by: Susan
 


Review Pethealth (PetCare brand) review policy

Review Title (if you could say it in one sentence, what would you say?)
Your Review (tips)
DO tell us specifics about your pet's illness or injury
DO tell us whether you were happy with how your claim was handled

DON'T use profanity or personal insults
DON'T write in ALL CAPS
Overall Rating (1 - worst, 10 - best)    
Would you recommend this company to other pet owners?
Yes   No
Your Name

Tell us about your pet
Type: Dog     Cat
Breed:  
Age (at the time of your claim):   Under a year   1 - 8   Over 8 years  
 
Tell us about your claim
Type of illness or accident:
not sure
ear problem eye problem skin problem
cancer gastritis/vomiting enteritis/diarrhea
bladder renal (kidney) thyroid
other:
Claim amount
Optional contact information - it won't be published, but it may help get your claim resolved. More >>>
This information will be provided to your insurer for identification purposes should they request it. They may want to take another look at your claim based upon your review or simply thank you for a positive review. Either way, we will not display this info on the website.
Your Full Name
Your email

We have zero tolerance for fake reviews!

A message to pet insurance management: please do not submit a review! We consider these submissions fraudulent and will immediately remove these from our site.

While we support your efforts to encourage honest feedback from customers, we encourage you to submit information here







© 2010 | petinsurancereview.com