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Pethealth Inc. (PetCare brand)

710 Dorval Drive, Suite 400
Oakville, ON
L6K 3V7
phone: (866) 275-7387 (PETS)
website: http://www.petcareinsurance.com
Claim form: click here
Average Rating
5
out of 10

add your rating
PetCare is the canadian insurance arm of Pethealth, Inc. Pethealth offers a range of products and services for veterinarians, shelters and pet owners through a number of brands including QuickCare, ShelterCare, CherryBlue, Union Plus Pet Insurance, EVE and Petpoint.

Most Helpful Reviews of Pethealth (PetCare brand) .

7/10   Not Great, but worth the money, 1/15/2007

Reviewed By: Dave in N. Cal, Recommend: Y

I've had my dog insured with this company for 4 years and plan to renew again. They rarely pay the full 80% because their "usual and customary expenses" are pretty conservative, but even at the more typical 60% that I receive it has been worthwhile. Customer service was initially poor but has been very good for the past year. They have been very strict about the rules concerning exclusions, pre-existing conditions, and waiting periods, so read your policy carefully. My rates have gone up about 10% each year, but my dog is getting quite old and has had several costly surgeries yet they keep renewing her so I'm satisfied.

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5/10   Existing conditions suddenly appear , 2/12/2008

Reviewed By: Joanne Seward, Recommend: N

We received three months of PetCare insurance when we adopted our dog three and a half years ago. After the three months were up we renewed the policy. At some point however, my husband was issued a new credit card and somehow the monthly PetCare fees did not transfer over. We discovered we were uninsured just when we actually needed the insurance. PetCare *very nicely* offered to issue a new policy if we paid for the full year in one payment, which we did, and naturally, that particular vet trip wasn't covered as there's a waiting period. More important, however, is that there were exclusions in the new policy that we were not informed of--mammary tumors were excluded as we'd had a suspicious bump biopsied and removed at the time the dog had been spayed, and any skin allergies as she had once licked a paw raw. We still have no idea if this was an allergic reaction, a bug bite or simply habit (she's a paw licker nd that's that). In retrospect it seems to me that had PetCare reinstated the existing policy neither of these conditions would have been excluded. And, as I said, we were not aware that the dog supposedly had allergies. We did know the lump had been pre-cancerous. It was removed when she was spayed and that was that, in our minds.


Well, this past November I discovered a lump on her rib cage that the vet thought was a fatty cyst. It was *not* a mammary tumor. We had it biopsied just to be safe. At the same time she'd been scratching tremendously. The vet decided it was probably a food allergy. She switched us to a special food. When we submitted the claim for the office visit and the biopsy we received a letter saying the vet's info had not been submitted. This was *after* a phone call saying they'd received our claim. The secretary at the vet's said she would fax the info again despite having the time and date of the original submission in her files. We then received a letter saying that the claims were for pre-existing conditions and there would be no payment. The vet's office basically said this was not so, the cyst was different from a mammary tumor, and they resubmitted yet again, specifying that the biopsy of the cyst was not not allergy related nor a mammary tumor. The claim was still denied. I suspect that anything even vaguely related to cancer of any sort or anything on her skin will also be denied. We had just renewed shortly before all of this took place. Don't know if it's worthwhile renewing next year. It seems to me that they will link anything they possibly can to supposed skin allergies or cancer...So I don't know that I'd recommend them. I'd do more research first, see what people say about other companies. Only if they're worse than this would I do so. I'm thinking that a savings account with a decent interest rate might be a better way of setting aside money for pet illnesses...Not sure but at least I wouldn't deny my own claims. In the case of the only claim we ever made that wasn't denied, the reimbursment didn't nearly equal the outlay. I think it was about one quarter or one third of the actual fees I'd paid.

I'd say "buyer beware"...And I agree with the reviewer who said they try to wiggle out of legitimate claims. The phone staff are lovely (when you finally reach them) but the powers that be are less than just.

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5/10   Just OK, 4/4/2007

Reviewed By: Melissa, Recommend: Y

I have had the 70% Quickcare Gold coverage for 2 years for both my dogs. While my first dog has had a pretty decent reimbursment rate for allergies, she has almost maxed out her coverage in this catagory (where she needs it the most). Beware, the max coverage ($3,000 per catagory)amounts DO NOT renew annually. Now with my 2nd dog, he ingested a bee (I would call it an accident)and had a horrible bout of vomitting. He was rushed to the ER ($800). The accident coverage was suppose to start from day 1. It was excluded - Now his vomitting is excluded from any coverage. Every claim I have made for my 2nd dog has not paid anything. My premiums have gone up about $75/year per dog. My dogs are 2 and 1 years old, not worth it for me in the long run.

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  Read more reviews... | Add your own review

Most Recent Reviews


1/10   Difficult to get service,
Can never get through on the phone...don't respond to emails. My vet faxed my pet bills to them two weeks ago… read more

Added 4/11/2014 by: Constance
 
10/10   Waiting for Insurance check,
Good company to be with. read more

Added 3/13/2014 by: Steve Deignan
 
1/10   Rude and CLueless company,
Rude customer service and good luck ever cancelling if something happens to your pet like mine..... They do… read more

Added 3/12/2014 by: Florida Owner
 
3/10   Don't do it,
I used to have PurinaCare insurance which was wonderful., but they were bought by 24PetWatch and my experience… read more

Added 3/6/2014 by: Not Applicable
 
10/10   Excellent service,
I received 30 days free coverage by 24 Pet Watch with adoption of my new pet from Humane Society. Illness… read more

Added 3/4/2014 by: Jan Flowers
 
7/10   paying my bill,
need more REPS to answer the telephones read more

Added 3/3/2014 by: Steve Deignan
 
9/10   Love 24petwatch,
I have only great things to say about 24petwatch both with the insurance and the microchip. I adopted a dog in… read more

Added 2/18/2014 by: Meagan
 


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