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Customer Reviews for Petsecure

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10/10   Amazing
Petsecure has been amazing to deal with , its been almost 2 years and not once have we had an issue - claims are processed quickly and painless-I have a gentle giant that doesn't know his own strength that has needed a few stitches as well as a pretty serious CCL surgery and pet secure has not let me or my fur baby down! thank you! I have only had to call in once about a couple questions and it was the best customer service, so I am one very happy customer!
Injury/Illness: CCL Tear   Breed: Mixed Breed
Claim Amount: over $1000   Age of Pet: 1 - 8
Jackie Maxwell, 10/24/2016
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1/10   Bloodsuckers only out for the money.
This company should be outlawed. They try everything not to pay a claim. I have 3 dogs. One is very sick the other two are okay thank goodness. This company continually finds ways not to pay- increased premiums, increased co-pay, and increased deductible. They take forever to pay a claim, if they pay a claim. I've done the math. I would have been much better off to self-insure rather than give my hard earned money to these bloodsuckers. Stay away.
Injury/Illness: Cushings   Breed: Labradoodle
Claim Amount: over $1000   Age of Pet: over 8 years
Inno, 9/13/2016
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1/10   7-10 business days... More like 6weeks
This company is a joke, they advertise 7-10 days to pay a claim. Into week 6 with no update on the claim, just lots of excuses. Will cancel the policy once my claim gets paid
Injury/Illness: Suffered a fall   Breed: Domestic Shorthair
Claim Amount: $500 - $1000   Age of Pet: under a year
Justin, 8/27/2016
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2/10   Would not recommend
My dog had a growth removed from his nose May 18th. Our vet submitted paperwork the same day, which shows as being received on the petsecure website May 18 also.The bill was for 648.00. As of June 20th our claim is still "pending adjustment". I have talked to them twice and they have said they need to review our dog's medical records....this process is supposed to take 7-10 business days according to their site. Not the case....still waiting
Injury/Illness: Benign growth removal   Breed: Golden Retriever
Claim Amount: $500 - $1000   Age of Pet: 1 - 8
Rebecca M., 6/21/2016
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7/10   Slow and need a push
I had a chocolate lab that developed diabetes and leg issues in the last two years of her life, she died at 10 last year. Claims were in the last two years. The vet advised me not to put in claims as they happened but compile and submit every few months before the 6 month cut off window as the company preferred less claim submissions. I did and had no refusals or threats to cancel. Overall I did not get back as much as the premiums cost me over 10 years and on a number of occasions I had to call and confirm they got my claim, they had, but it had been misplaced until I called :)
Injury/Illness: Diabetes and Limping   Breed: Labrador Retriever
Claim Amount: over $1000   Age of Pet: over 8 years
Woody, 6/8/2016
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1/10   Horrible company - Do not go with these guys!
This company totally penalizes you for using your policy! Twice now in a matter of 18 months, they have changed our 'policy' because we have had to make claims. Sadly, my three year old dog is a bit of a lemon, but they do not like having to pay for that. Crazy, which is the reason we pet owners get insurance in the first place! We have one dog who has never yet had a claim and one who has had to have a lot of surgeries and medical care. So it goes. When we sign up for insurance, we hope to never use it, but also hope for peace of mind for when we need to use it. This is not the case with Petsecure. Honestly, worst company ever.
Injury/Illness: legs/limping   Breed: Mastiff
Claim Amount: over $1000   Age of Pet: 1 - 8
Tanja, 6/1/2016
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This company is an absolute joke. I was with them for almost two years, and finally had to make a (perfectly legitimate) claim. They refused it, but oh, it only took me about 6 weeks and probably a half a dozen phone calls to find out. Do not waste your money, I spent more then $2000 on this joke of a "business". I am in customer service and if I EVER treated my clients this way, Id be fired.
Injury/Illness: gastrointestinal stasis   Breed: Mixed Breed
Claim Amount: $500 - $1000   Age of Pet: over 8 years
Lisa, 5/26/2016
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10/10   Amazing experience
I have had a truly wonderful experience with Petsecure so far! My kitten had to go to the emergency vet because he had swallowed part of his toy and they were very helpful - processed my claim quickly and with no hassle. Whenever I have called in to speak to anyone on the phone they have always been super helpful and showed a genuine interest in my cat. Would definitely recommend them!!
Injury/Illness: gastritis/vomiting   Breed: Domestic Shorthair
Claim Amount: over $1000   Age of Pet: under a year
c. ashton, 5/26/2016
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Review Petsecure review policy

Review Title (if you could say it in one sentence, what would you say?)
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DO tell us specifics about your pet's illness or injury
DO tell us whether you were happy with how your claim was handled

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