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Embrace Pet Insurance


4530 Richmond Street
Cleveland, OH 44128
phone: 800-511-9172
website: http://www.embracepetinsurance.com
claim form

Embrace offers accident and illness coverage in all 50 states and DC. Policies provide coverage for hereditary, genetic and congenital conditions and can be customized to fit all budgets and needs.

Embrace also offers an optional Wellness Rewards program to cover everyday veterinary care.
Customer Ratings
60 days 1 year Lifetime
Rating 9.4 9.3 9.2
Count 23 1090 4951
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Reviews of Embrace

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10/10   Amazing service, 6/5/2016

Reviewed By: Leslie B, Recommend: Y

My cat was hit by a car and incurred over $6000 in bills. Though I'd only had my Embrace policy for a few months, his bill was covered exactly as the contract states, and I only paid 10% of total. If not for the Embrace policy covering the surgery, I could not have justified the medical cost and would have had no choice but to euthanize my cat.
Injury/Illness: Hit by care- broken pelvis   Breed: Siberian
Claim Amount: over $1000   Age of Pet: under a year
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10/10   Impressive, 6/5/2016

Reviewed By: Karen Peele, Recommend: Y

Laura Bennett as well as all the other associates that I have had assistance with others but all get an A+! I was also very impressed with the turn around time from submission to receiving check. Thank you
Injury/Illness: knee issue   Breed: Bulldog
Claim Amount: $100 - $500   Age of Pet: 1 - 8
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10/10   Awesome Customer Service - Great Experience! , 6/3/2016

Reviewed By: Linda D., Recommend: Y

I have utilized a wellness claim for a teeth cleaning for my cat and the claim was handled smoothly and quickly. Then, the silly boy got himself injured, apparently in a fight, and the claim for the covered portion of that injury was paid promptly again. Also, when I requested help with submitting a vet clearance for Toby the customer service was excellent and helpful. So far, my experience overall with Embrace has been outstanding!
Injury/Illness: puncture wound   Breed: Domestic Mediumhair
Claim Amount: $100 - $500   Age of Pet: over 8 years
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10/10   Great pet insurance., 6/3/2016

Reviewed By: Deb, Recommend: Y

My 11 year old shih tzu has had a lot of health problems this past year. I have been with Embrace pet insurance since 2009. Buying pet insurance was one of the smartest things I've done! The company is very efficient. Their system for filing claims is so easy. When the claim is complete, I usually receive a check within 2-3 weeks. When I call the office with a question, I'm never disappointed with customer service. Very happy customer!!!
Injury/Illness: ear problem   Breed: Shih Tzu
Claim Amount: $100 - $500   Age of Pet: over 8 years
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10/10   Best insurance ever, pet or human, 6/1/2016

Reviewed By: Annie Binder, Recommend: N

Embrace has been stellar since we began covering our Golden Retriever 6 years ago. They are quick, responsive and actually provide the coverage exactly as advertised.
Injury/Illness: needed stitches :(   Breed: Golden Retriever
Claim Amount: over $1000   Age of Pet: 1 - 8
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Read More Reviews...


Go To: embracepetinsurance.com


Most Helpful Reviews


10/10   More coverage than anyone else out there!,
This is my first go round with pet insurance, and I got into it a little late in the game (after my dog was already having some health issues). Embrace was the ONLY pet insurance company I could find that would even consider covering a pre-existing condition if it was considered curable. I find that when I submit claims, they are processed within about 2 weeks, and I find that instead of finding reasons… read more

Reviewed By: Rachelle Dodson, parent of a Mixed Breed
 
8/10   Good reimbursements,
I am in the health insurance business - but on the people side. When choosing a pet insurance, I did NOT want a scheduled plan such as VPI has. This type of plan pays a VERY small amount on what is typically a MUCH higher claim amount. The type of plan you want is the type of plan that Embrace offers - deductible and coinsurance based on the BILLED amount. My bluetick coonhound Georgie who is only 3… read more

Reviewed By: Patty Hook, parent of a Bluetick Coonhound
 
9/10   Great customer service,
This is my first experience with Pet Insurance, and so far, I'm very pleased. They don't have the integrated website features that other companies have, but this is more than made up for with the very responsive customer service. Claims are processed fairly and in a very timely manner. I recommend Embrace to anyone looking for a pet insurance company. Unfortunately Embrace isn't licensed by the state of… read more

Reviewed By: Daniel, parent of a Mixed Breed
 
10/10   Simply the BEST!!!,
Previously we had other health insurance for our dogs. The few times we had to make a claim, we were always diappointed - where did these figures come from? How can they pay us so little? When our new Rottweiler puppy was about to join our family, I really searched for pet insurance. They all seemed the same as what we had already experienced and then I read about Embrace. The notion of actually… read more

Reviewed By: Rochelle Himes
 
9/10   Great Coverage, Decent reimbursement Time,
Iíve had Embrace Pet Insurance for just over a year. I have 2 of my pets insured, about to insure a 3rd. Over all, the company is great! They have awesome customer service, have never had an issue with coverage, and although pricier than others, I find it to cover more than other companies. Their wellness coverage is great, especially the new $400 planÖ perfect plan to be able to get annual vaccines and… read more

Reviewed By: Mommy of 3, parent of a Mixed Breed
 


Review Embrace review policy

Review Title (if you could say it in one sentence, what would you say?)
Your Review (tips)
DO tell us specifics about your pet's illness or injury
DO tell us whether you were happy with how your claim was handled

DON'T use profanity or personal insults
DON'T write in ALL CAPS
Overall Rating (1 - worst, 10 - best)    
Would you recommend this company to other pet owners?
Yes   No
Your Name
State/Province

Tell us about your pet
Type: Dog     Cat
Breed:  
Age (at the time of your claim):   Under a year   1 - 8   Over 8 years  
 
Tell us about your claim
Type of illness or accident:
not sure
ear problem eye problem skin problem
cancer gastritis/vomiting enteritis/diarrhea
bladder renal (kidney) thyroid
other:
Claim amount
Time taken to handle claim
 
Verify that you are a customer
I certify that I am (or was) a customer of this pet insurance company and that I have not been offered a reward, financial or otherwise, by the insurer for writing this review.
 

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A message to pet insurance management: please do not submit a review! We consider these submissions fraudulent and will immediately remove these from our site.

While we support your efforts to encourage honest feedback from customers, we encourage you to submit information here