User Reviews of Embrace
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Rating: 10
Recommend: Y |
An insurance company that cares
The staff has been very helpful showing a great deal of concern and compassion. I wish human insurance companies were as responsible. Illness and injuries are hard enough to deal with without the struggle of dealing with forms and repeated phone calls. Embrace assists you through those times with as little problems as possible. When I filed a claim, they were prompt in responding. I would recommend this company highly. |
Reviewed by: Paula B.
Date: 5/6/2008 |
Rating: 10
Recommend: Y |
My first claim
I submitted two claims for my puppy Casanova. Embrace was prompt to respond to my emails and also return my phone calls. Their explanation of benefits was spot on and the coverage amount was EXACTLY what I had calculated.
The process took about 15 business days from the day I submitted my claim form and invoice. Since it was my first claim, they took their time to review all information. During the entire process, they kept me informed of what was going on. Even though there was a confusion with one of my claims, they redid the whole thing after I explained to them.
This is the first insurance company I've used and I am extremely satisfied with them. I hope they maintain the high standards in the time to come.
Cheers! |
Reviewed by: Balaji Venkatesan
Date: 4/30/2008 |
Rating: 10
Recommend: Y |
Best insurance company I have ever dealt with
We lost our two beloved dogs about two years ago, it took about a year to decide to get another dog. When we got Bonnie we decided that it was very important to get pet insurance. The illnesses of our two dogs had cost several thousand dollars, so we wanted to be better prepared this time. We looked at several policies and none seemed as good as Embrace. Embrace has handled every claim promptly and professionally. Every staff member I have dealt has been extremely nice, courteous and helpful. All in all the best insurance company. My own health insurance company could take a lot of lessons from Embrace. |
Reviewed by: Nancy Wiest
Date: 4/30/2008 |
Rating: 9
Recommend: Y |
great communication, fast and professional
although i wish annual and drugs were included in my plan, i feel embrace is very professional and they had good communication with me throughout the process of claims. |
Reviewed by: Dalit Cohen
Date: 4/16/2008 |
Rating: 10
Recommend: Y |
Service with a Smile
We have four labrador retrievers signed up with Embrace and we had to use it quiet a bit in the last few weeks. Between bulging discs, MRI, x-rays and a car accident we had our hands full with Vet visits and worries.
Embrace made the whole process easy and worry free. The communication is prompt and always friendly, e-mails are answered promtply and the staff is always caring and concerned with the well being of our pack.
We used other pet insurance prior to Embrace and they don't come close to the service Embrace offers. Thank you Embrace Staff! Four thumbs and 8 paws up! |
Reviewed by: Alexandra Beauvais
Date: 3/19/2008 |
Rating: 10
Recommend: Y |
03-13-08
Our first claim with Embrace was promptly paid as promised. Our small dog broke his leg while he was playing. We had to take him for emergency services to a large veterinary hospital specializing in orthopedics.It was necessary for him to undergo surgery for his leg repair. This was a costly procedure and Embrace paid as promised with the deductible and plan that we chose. We highly recommend this pet policy. |
Reviewed by: Jennifer
Date: 3/13/2008 |
Rating: 10
Recommend: Y |
Customer Service is absolutely INCREDIBLE!!
There's no ifs, ands, or buts about it, your customer service is the best I have dealt with by far. Your attentiveness is unlike any other company. I am a new client, signed on in October 2007, and you have been absolutely wonderful dealing with me and my first claim. You have given me the sense that you really care about my Brownie, and I so much appreciate that. Thank you so much for being a company that really cares about your clients, the animals, our pets, just like they were a part of your own family. |
Reviewed by: Dana and Brownie; oh, and Blondie, too.
Date: 3/12/2008 |
Rating: 10
Recommend: Y |
The best, best, best!
This company is the way i wish my own health insurance was. There is a wide range of coverages available, allowing people to choose what they want and need for their pet. Everything is very clearly explained. They cover much more than any other company that i have investigated. I have had several claims and they have all been handled expeditiously and exactly the way their policy states. I opted for a $200 deductible and 10% co-pay. I reccommend them to everyone i meet and to every veterinary clinic in my area. Buy this insurance...you won't be sorry. |
Reviewed by: Charolotte Miskin
Date: 3/8/2008 |
Rating: 10
Recommend: Y |
Great Communication with Owner
Embrance has kept me up to date with my pets insurance since I enrolled. The first time I filed a claim I was told when my vet faxed in my claim, and the following day I was told that Embrace needed my pets medical history and they contacted my vet to get it. Enbrace then notified me the day my vet faxed in my pets medical history so I would know that they received it. This keeps a pet owner from wondering if everything is going as it should. I don't have to worry when Embrace is around!
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Reviewed by: Lillian Voigt
Date: 3/4/2008 |
Rating: 10
Recommend: Y |
Value-added Service
As a policy holder since July 2007, I continue to be pleased with the insurance product through Embrace. In addition, their customer service is outstanding! They take a personal interest in you and your pet and make me feel that my interests are their concern. Great company, great product, great service! Well worth the affordable premium! |
Reviewed by: Bobbi Herrington
Date: 3/2/2008 |
Rating: 10
Recommend: Y |
First experience...Wonderful!
I have two dogs and both have been covered under Embrace since last September. Near the end of January one of my pups suffered a laceration on his rear left leg that required surgery and stitches. So this was my first time putting Embrace to the test and I am very satisfied! I sent Embrace my claim forms two days ago and they've already received it, processed it, e-mailed me an Explanation of Benefits showing what they did and didn't cover (as well as how much coverage I have left), and cut me a check! Amazingly fast! How can you not be happy with that?! I highly recommend them! |
Reviewed by: Jason P.
Date: 3/1/2008 |
Rating: 10
Recommend: Y |
Response
Subject: RE: Robert Lerner Embrace Claim Explanation of Benefits EPI:0100098
Laura, I want to thank you for your prompt action on Oskar’s claim. I have used other insurance companies in the past and they have both more expensive and less responsive. I have only been a client for a few months and I realize you have lost money on our relationship but that has not stopped you from prompt, satisfactory responses. Thank you for your good service.
FYI, my Vet, Hometown Animal Hospital has asked me about your company. They had previously had been recommending another company but I related my satisfaction with Embrace and I believe that they might switch to Embrace.
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Reviewed by: Robert Lerner
Date: 2/28/2008 |
Rating: 1
Recommend: N |
Terrible First Experience
My dog was diagnosed with 5 lipomas on left leg and chest and prolapsed 3rd gland. I went with Embrace as they were supposed to cover hereditary conditions for specific breeds. But they refused to cover any of the surgery cost or the consultation before the surgery. I am very disappointed. Also took them over a month to respond to me on the claims. |
Reviewed by: EG
Date: 2/27/2008 |
Rating: 10
Recommend: Y |
Excellent Customer Service
When we adopted a second dog, my husband & I decided it was time to consider pet insurance. I spent a month researching different plans & companies, and Embrace looked like the best choice. I have been completely satisfied with their customer service, handling of claims, and flexibility of coverage. Thanks for all the help! |
Reviewed by: Amelia Nugent
Date: 2/27/2008 |
Rating: 10
Recommend: Y |
Caring and comprehensive
The entire team at Embrace is a pleasure to deal with. They have covered everything exactly as it is outlined in the policy we have with them. They process claims efficiently and payment is prompt as well. We have been with them for two years now and plan on continuing for the long term. |
Reviewed by: Dan Miller
Date: 2/14/2008 |
Rating: 10
Recommend: Y |
You are Incredible
A little over a year ago our new 3 momth olg pup "STORM" had a horrible accident when he was attack by a neighbor's malamute. The dog grabed Storm's leg by getting his head under our fence . The leg was just barley hanging on. We rushed him to the emergency vet.clinic where they we able to save his life and with 4 surgeries they were able to save his leg.We had only taken Embrace out a few days before this happened.You were there from the beginning and followed us through the entire process...not only paying our claims; but also encourageing usas we went through the ups and downs of Storm's recovery. A couple of month ago he started having problems with his left back leg. He had a luxation of the patella and had surgery to keep it in place and is now recovering form that surgery. EMBRACE has been right there for us. In less than a month after the surgery,the claims have been paid to our satisfaction. It would be great if our our health insurance would be as efecient. As long has we have dogs ,we'll hvae EMBRACE!
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Reviewed by: Norma & Rich Kern
Date: 2/13/2008 |
Rating: 10
Recommend: Y |
Caring, warm, involved staff!
I wish that my own health insurance personnel were as caring as the Embrace staff. They kept up communication with me throughout the whole process and repeatedly reminded me to call if i had any concerns or questions.
When i called, i was connected to someone who immediately knew who i was without needing to know my policy number, name, social security number, date of birth, mother's maiden name, grandfather's nickname, shoe size, favorite color, etc., as does my own health insurance. She even asked how my little missy was.
How's that for amazing? Real people really caring. I say, G-D bless them with the same kindness they ALL show to us!
Thank you, thank you, thank you. |
Reviewed by: Charolotte Miskin
Date: 2/5/2008 |
Rating: 10
Recommend: Y |
Embrace is the best for your Pets!
I investigated all of the Pet Insurance Policies on the market & Embrace is the best & way above the others for coverage & flexibility. They give you control over your deductible & out of pocket you pay. The maximum is per year, not per incident, & they cover any hereditary issues your pet may develop. The premiums are very reasonable also & less than some others companies who offer less coverage.
I have made my first two claims & they do exactly what they say they will & the claims process is very informative & easy. If they cannot process on time they let you know & keep you updated.
I am sooooo happy with Embrace & have already recommended them time & time again. I do not want my babies to be without them - I can have our large dogs covered allieviating the fear I cannot afford to, medically, take care of them. This is an absolute must for anyone with a pet!!!
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Reviewed by: Debbie Singer
Date: 2/1/2008 |
Rating: 10
Recommend: Y |
Professional, great customer service, no surprises
My experience with Embrace was very positive. No "small print".. WYSIWYG...very knowledgeable and professional staff.. refreshing in this day.. |
Reviewed by: Bev McEvoy
Date: 1/31/2008 |
Rating: 10
Recommend: Y |
Great company!
I just received a payment on my first claim with Embrace. They decided that ALL the charges that I submitted were coverable, including tax, and the claims payment was exactly what I hoped for. The claim was for charges associated with a lower back injury that my dog suffered. I was concerned that the claim would be denied as a preexisting condition because he had had trouble with his lower back once before we bought the Embrace policy--most insurance companies would find any excuse to call that a preexisting condition. But not Embrace. They contacted me to ask for details about the two injuries, and I appreciated the opportunity to explain why the two injuries were unrelated. Communication with customer service was easy, and they kept me posted on the status of my claim. I was a longtime customer of VPI prior to switching to Embrace, and I'll never look back! |
Reviewed by: Janette
Date: 1/31/2008 |
Rating: 10
Recommend: Y |
Knowledgable
I also had a terrible experience w/VPI after a few years with them. I am a certified medical coder so know all to well insurance terminology and coverage issues. I have submitted a couple of claims and have been taken care of in a timely fashion. I am comfortable with their expertise and I also admire their concern with my beloved pets!! Yes, Pets with an "S" |
Reviewed by: Diana
Date: 1/19/2008 |
Rating: 10
Recommend: Y |
A pleasure doing business
My entire experience with Embrace has been fanatstic. They stand head and shoulders over VPI. Contact response time has been fast and personal. Their detailed explanations have been clear and easy to understand as is the website where they have everything needed to make an informed decision. |
Reviewed by: John Powell
Date: 1/18/2008 |
Rating: 10
Recommend: Y |
Covers what many other companies don't
What I have found most excellent about Embrace is not only do they cover what most other companies don't, you can customize your policy to be affordable. Anyone with a multiple dog household knows how expensive it can be to have multiple policies.
By taking the largest deductible & co-pay, along with the highest yearly payout ($10,000), plus I took coverage for prescriptions and continuing care, I was able to get a policy for my Great Dane for under $250 a year! Anyone reading this with a big dog knows just how expensive medical care can be for the big dogs!
Of course, your policy will vary depending on how you customize it. I did not want a policy that covered routine items. To me, that is just part of owning a dog and just drives up the cost of a policy. Just like a human, I needed coverage for those major illness or injuries that require major medical care.
My Embrace policies give me piece of mind that I can afford to cover all my dogs for major medical emergencies. Plus, working with Lea at Embrace has just been awesome! |
Reviewed by: Ronnie
Date: 1/14/2008 |
Rating: 10
Recommend: Y |
My First Claim
Embrace covered my pets entropion surgery when other companies would not. The only negative experience I had--was it took 15days to process my claim and I was expecting a quicker turn around time. Embrace did communicate to me that since it was my FIRST CLAIM it would take up to 15 days to process. I guess all good things come to those who wait. I highly recommend Embrace!! |
Reviewed by: Gwendolyn R. Woods
Date: 1/8/2008 |
Rating: 10
Recommend: Y |
100% Recommended
Embrace Pet Insurance contacted us after a terrible experience with VPI. We just had to file a claim and it was all settled in less than a week. They are deeply committed to our dog's health and we recommend them to our friends without reservation. |
Reviewed by: Barry Trachtenberg
Date: 12/21/2007 |
Rating: 2
Recommend: N |
Terrible Claims Department
I canceled coverage with them after only several months. None of the claims I submitted were paid. They used one of two excuses - either the condition was classified as pre-existing (an infection located in an entirely different part of the body from a previous one) or routine care (since when is accupuncture routine???). |
Reviewed by: Bill
Date: 12/17/2007 |
Rating: 10
Recommend: Y |
Great Experience
Being in an insurance industry myself, I did a lot of research on pet insurance companies before finally deciding on Embrace. After my recent first claim experience, I can finally say that I've made the right decision. The claim process was easy and I like that there was a representative keeping me updated throughout the whole process. My main reason for getting pet insurance in the first place was simple, that is to prepared for the unexpected. Embrace is just what I needed. It doesn't cover routine checkup but covers just about anything else. |
Reviewed by: Justine Lee
Date: 12/4/2007 |
Rating: 10
Recommend: Y |
# 1 pet insurance
Everyone that i have talked to at this company is great. They answered all my questions and always got back to me with a fast response. This insurance company was really a life saver for my dog, if they wouldnt have been able to cover the work that my dog needs i probably would have had to put him down.... I guess you could say they were my dogs guardian angel! We have really appreciated all there hard work and with a quick speed! I will be sending all my friends there way! |
Reviewed by: Heather Larsen
Date: 11/28/2007 |
Rating: 10
Recommend: Y |
my first claim experience
My first claim had a little BUMP in the road , but everything was resolved quickly with a little help from Lea.
Thank you
Embrace |
Reviewed by: Deanna Arseneau
Date: 11/27/2007 |
Rating: 10
Recommend: Y |
SIMPLY THE BEST!
I never really paid much attention to obtaining pet insurance because, after working in the Veterinary field, there was never a company that seemed to actually cover what you were paying for. Everything changed when I found out about EMBRACE PET INSURANCE.
My husband and I have two Rottweilers about two years old and at 100 lbs. each, they are still our babies! We realize that when you have big dogs, big veterinary bills come right along with them. One day early this year, my husband's Physical Therapist was talking about this great insurance she obtained for her two small dogs. Unfortunately, she had to submit a claim for an intestinal illness. Fortunately, she had obtained pet insurance through EMBRACE and was amazed with the customer service she received and more importantly, the money she was able to get back! It was everything she hoped it would be. She told him that signing up with EMBRACE was the best thing she had ever done. So, my husband came home, we talked about it, and I jumped on the website. I was completely impressed with how informative and thorough the website is about the pet insurance industry and what sets EMBRACE apart from the other companies. The ability to customize a policy made it easy and affordable for us to sign up and secure the health of our beloved pets. Little did we know at the time how much it would mean.
Fourth of July weekend 2007, my female, Bella, came in limping. We waited 24 hours to see if it was just a muscle strain, but no, still limping. My vet gave her a shot of steroids and some Rimadyl to see if it would subside. Unfortunately, it didn't. Next stop was to the orthopedic surgeon for an evaluation.
Torn ACL. TPLO was the only option. Average surgery here in Florida is between $3000 and $3200. The surgeon talked about the risk to the other knee suffering injury from Bella compensating for the injured leg. We assured ourselves, that we would do everything possible to prevent that from happening, and submitted our Pre-Certification Claim Form to EMBRACE and hoped for the best. I cannot compliment the staff of EMBRACE enough. Every single person I spoke with was kind and compassionate, as well as, professional and efficient. Bella's surgery was successful and I sent in a claim form and the necessary records to EMBRACE. About three weeks later, I received a check. I received full reimbursement minus my $200 deductible and 20% co-pay. Simply amazing.
After 12 weeks of rehabilitation, one day we returned from work and our worst fears had come true. She was limping now on the opposite leg. We went back to the surgeon and another ACL tear. We scheduled surgery the next day and submitted a new claim to EMBRACE. Once again, we received full reimbursement minus deductible and co-pay. Bella is now recovering successfully from her second surgery and it will be a wonderful Christmas present to have her 100% healed, walking, and happy!
Obtaining EMBRACE pet insurance is the best thing we’ve ever done for our pets and we will never be without it. It is so hard to find a company these days that actually care about the services they provide and more importantly, care about those they are providing services for. Ask your Veterinarian to look into the company and order brochures for the clinic. Your veterinarian can be confident in the care he/she provides and confident that EMBRACE will provide for his/her clients. Thank you EMBRACE!
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Reviewed by: Stephanie Tomasini
Date: 11/23/2007 |
Rating: 10
Recommend: Y |
Best Pet Insurance on the market.
I took out pet insurance due to the high cost of medical care for pets in the area that I live, and Embrace was the most comprehensive. In addition, one could tailor make it to their needs. It never entered my mind that my pet would develop cancer (at age four), but Embace has covered all costs expeditiously and without question. Their representatives are not only professional but CARING, and go out of their way to assist owners through difficult times. I heartily recommend Embrace to anyone who has a pet. |
Reviewed by: Harold F. Graber
Date: 11/19/2007 |
Rating: 9
Recommend: Y |
A pleasure
An agent emailed me within days of receiving my claim form and kept me apprised of the status. No hassles or attempts to deny coverage. It's wonderful to be working with such a caring company. |
Reviewed by: Renee
Date: 11/9/2007 |
Rating: 10
Recommend: Y |
Excellent quick service
My claim was dealt with promptly and with good explanation of benefits. |
Reviewed by: Frances
Date: 11/2/2007 |
Rating: 9
Recommend: Y |
Excellent Customer Service
I am owned by 4 Labrador Retriever's under the age of 3 years and our house can get a bit loud and very energetic at time. Of course injuries can happen as well. Dealing with the staff at Embrace has made claims so much easier then other companies I have dealt with in the past. Everyone is always friendly, communication is easy and replies are fast. Two Thumbs up! |
Reviewed by: Alexandra Beauvais
Date: 11/1/2007 |
Rating: 9
Recommend: Y |
EXCELLANT COMPANY
FAST AND EASY TO FILE CLAIMS AND GET ON WITH YOUR PETS HEALTH NEEDS , RECOMMEND FOR ALL YOUR PET INSURANCE NEEDS. |
Reviewed by: RONALD LEVY
Date: 10/15/2007 |
Rating: 10
Recommend: Y |
Great Company and People
I would highly recommend Embrace to anyone who has pets. I was a new member and within a couple of months my pug got very sick. They were great there. Answered all of my questions and explained everything to me. They always respond quickly and are always helpful. The claims process is simple and easy and reimbursement is very fast. I looked at many different Pet Insurance companies and EMBRACE is by far the best one around. |
Reviewed by: Sandy Winslow
Date: 10/11/2007 |
Rating: 10
Recommend: Y |
A breath of fresh air
I just filed a second claim for my cat and it was taken care of promptly with an easy-to-understand explanation of benefits form. If only my health care insurer's form was as easy to follow! These guys make buying pet insurance a snap - the premiums are reasonable and the service is fabulous. |
Reviewed by: Donald Gries
Date: 10/2/2007 |
Rating: 2
Recommend: N |
Claim Denial
I purchased this insurance on 8/31/2007 throught the reccomendation of my company. On 9/3/2007 one of my dogs had an accident an hurt his neck. The claim I submitted was denied as a pre existing condition. even though the policy was ineffect 9/3/2007. |
Reviewed by: Jonathan Lockwood
Date: 9/27/2007 |
Rating: 10
Recommend: Y |
Fantastic customer service and coverage
I spent many hours researching pet insurance companies and reading the reviews. I have purebred dogs that are often prone to hereditary conditions and didn't want a policy that wouldn't cover these. Every time I have called or had a question I've received a quick answer and professional service. I've had the founders answer e-mails late at night. Knowing chronic conditions and specialists are covered at good reimbursement rates is also important. I have puppies, a senior dog and a cat covered under my policy. This is a unique company and recommend highly it to everyone. |
Reviewed by: Lisa McLean
Date: 9/26/2007 |
Rating: 10
Recommend: Y |
Excellent, unsurpassed company!
After being disappointed by another Pet Insurance Company that we had used for years, I shopped and found Embrace. The people are wonderful and even answer e-mails on a Saturday! I am thrilled that they pay "customary charges" on a regional basis, and they are good business people, in that their caring shows. I feel good after corresponding with Embrace. My claims have all gone to my deductible so far, but I feel that Embrace is fair and reachable. I have told my Breeder to recommend Embrace and she has done so and I talk to pet owners all the time and recommend Embrace! |
Reviewed by: Rochelle Himes
Date: 9/25/2007 |
Rating: 10
Recommend: Y |
My first claim experience is great
I had just recently filed my first claim with Embrace and it was handled fast and professionally. I received confirmation e-mail, that they received my claim and also received a summary and detail explanation on how the claim was handled. The representative was very friendly and helpful |
Reviewed by: Zuzana Cermanova
Date: 9/12/2007 |
Rating: 10
Recommend: Y |
My first claims experience
I just received word that my first two claims were accepted toward my deductible. After many hours of researching the topic of pet insurance and pondering the cost vs. benefit, loopholes, etc. the Embrace staff answered every question and helped me to make this important decision. A word of caution to consumers! Do your homework, visit the Embrace website, and give them a call before chosing an insurance carrier and policy. I look forward to a long relationship with Embrace! |
Reviewed by: Emily Byrum-Hecht
Date: 8/20/2007 |
Rating: 10
Recommend: Y |
Review
I have only filed one claim to satisfy part of the annual deductible, but I would definitely recommed Embrace. The premium is very reasonable and the staff is outstanding. |
Reviewed by: Harold F. Graber
Date: 7/31/2007 |
Rating: 10
Recommend: Y |
Friendly , Caring & Quick
First claim was quick after they received all the information they needed.They were extremely friendly and caring. Better service than my personal health insurance!! |
Reviewed by: Amanda Provenzano
Date: 7/26/2007 |
Rating: 10
Recommend: Y |
First claim experience was great
I was looking for an insurance company and policy that was easy to understand and small enough for personal service.I decided to give Embrace a chance. Within a few months of starting my policy, Mugsy had to undergo heart testing-EKG, holter monitor and the works. I didn't think it would be covered but one phone call to Embrace guided me through the process. Because he had no history of heart problems, all his tests were covered. Within a few weeks of submission, I had an E-mail telling me that my check was in the mail. Thank you Embrace! I will definitely recommend you to my friends. |
Reviewed by: Cindy Rubin
Date: 7/5/2007 |
Rating: 10
Recommend: Y |
Excellent Pet Insurance with Outstanding Service
I had purchased Embrace pet insurance for about 6 months and was a bit nervouse with my first claim due to the circumstances. I had an 11 month labrador retriever that became very ill vomiting and with a fever. I had taken him to the Veterinary where they had a cat scan on him and found out they would have to do "Emergency Surgery". For the next 2 days I was on the telephone with Embrace staff and I have to say they were outstanding in customer service, compassionate with me throughout the entire time, especially "Christine". Unfortunately my puppy had to be put to sleep. The staff helped me with filling out the claim and in less than 10 days as they had mentioned, a check was mailed to me. Embrace reimbursed me for almost the entire surgery, which ran over $5,000. When I get another labrador retriever I will definitely use Embrace again, it is worth the extra money. I have used other pet insurance companies but they just pay minimal regular doctor visits. |
Reviewed by: Linda Pagan
Date: 7/4/2007 |
Rating: 10
Recommend: Y |
Best I've Found..
I currently have two dogs who were both covered by two different insurance companies before I found Embrace. After receiving denial on several claims for my english bulldog from his previous insurance company due to all of his problems being "genetic", I was furios and decided it was time to find new insurance. After discovering Embrace, I switched BOTH dogs over as the cost of coverage was less expensive yet BETTER that our original insurance!! I have worked in both an Animal Emergency Room and at an animal rehab center and the fact that Embrace covers rehab therapy is absolutely wonderful!! I have spoken with many people who work at Embrace and each one not only helped me with my questions, but took the time to just "talk dogs" which is a comfort in this busy world. Thank you Embrace - I spread the word about you to everyone I know! :) |
Reviewed by: Jessica I
Date: 6/25/2007 |
Rating: 10
Recommend: Y |
Options are always great
When my previous pet insurance companies rates were raised again, I started to shop around. What I liked most about Embrace Insurance was the amount of options you can choose from. As my dog ages and her health becomes more vulnerable, I can choose to get more coverage. But for now, while she's still young, my coverages can be focused more on accidents that could potentially happen. I love having options!! |
Reviewed by: Mickie W.
Date: 6/24/2007 |
Rating: 10
Recommend: Y |
Major Medical & Personal Service
I spent every night for a week comparing pet insurance policies looking for one that offered major medical coverage for injuries & illnesses. I had no need for the "frills" so many companies offered like routine care, money for lost dog posters, etc. I just wanted coverage in case, God forbid, one of our 3 dogs ever had a severe injury or illness. Embrace is THAT company!!!
I was impressed with the premium to cover 3 dogs ages 1, 7, & 8 AND that they allow the usual & customary fee for services based upon geographical region, not some arbitrary low allowance for various issues. During my comparison shopping, I recall one plan allowing only $500 for a broken leg. When was the last time THEY had veterinary care for a pet???
I also like the fact that you can choose your maximum per year, 3 different ANNUAL deductibles, & 3 different co-pay percentages. It really allows a family to choose the plan that best fits their budget & needs.
We haven't had to file a claim yet so I cannot comment regarding that area, but if the personal service & quick email replies I've had to date are any indication of what to expect in the future, I'm sold!!! |
Reviewed by: Jan R.
Date: 6/24/2007 |
Rating: 10
Recommend: Y |
Easy, friendly and competitive price
I checked a lot of pet insurances, and honestly Embrace is the most resonable one with a great coverage. What I like is that they cover therapy in case of an accident, really few of them do that. Most of them are really expensive. Embrace was at least $10 less than other insurances. I asked a quote and got a fast answer. Sent them an email and got an email back within the hour. The lady I communicated with was really friendly and helpful. I would definitely recomand them to any pet owners I know. |
Reviewed by: Christine S.
Date: 6/21/2007 |
Rating: 1
Recommend: N |
did not cover something that I thought should be
My dog was dx with entropian. But several months later he was dx with a different eye probelm and the insurance would not pay.
When I received the email about not paying, they didn't mention the dog by name and there were numerous mis-speelings. Makes me wonder how careful they are with details when they can't even spell. |
Reviewed by: Nancy Merk
Date: 6/20/2007 |
Rating: 10
Recommend: Y |
Great company
It happens that I made a large claim a few months after I started a policy with Embrace. There were no problems at all. It's a great company!
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Reviewed by: Pete Siemsen
Date: 6/20/2007 |
Rating: 10
Recommend: Y |
Great Communication
I just filed my first claim, and it was incredibly easy. I was almost shocked when I found out that you CAN actually get a REAL PERSON on the phone. They even answer e-mails usually in the same day. Their communication is excellent.
I think I pay maybe $5 to $10 more per month then I would at one of the other companies. To me it's worth it not to be trapped in voicemail hell, or have to talk an automated system. |
Reviewed by: Angela
Date: 6/20/2007 |
Rating: 10
Recommend: Y |
You not olny paid quickly &you cared for us
Embrace has been just wonder to us. Claims are paid quickly and we have never had any problems getting any help we need from you. I was most impressed by how much you all seemed to care about "Storm". As you know his injuries were terrible. I remember especially the e-mail from different people at Embrace with words of concern about him and of encouragement and care for how we(his Mom & Dad) were doing. Its been a long haul, but Storm is doing good. Thank all of you. You are really on the ball! |
Reviewed by: Norma & Rich Kern
Date: 6/20/2007 |
Rating: 10
Recommend: Y |
Two Pets!
I had to find good coverage at an affordable price for my two beloved pets! The claim service was excellent in turn around time. On top of this, there has not been one time that customer service had not only been professional, courteous and knowledgable, but pleasant and genuinely concerned about your pets care and well-being.
(No, I am not an employee, just very satisfied!)
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Reviewed by:
Date: 6/19/2007 |
Rating: 10
Recommend: Y |
Very good company
I would definitely recommend Embrace. I've told all of my friends that are pet owners about it. The premium is very reasonable, and I feel that this is worth my money. I've only had to file 1 claim so far, and they were very prompt and professional and answered all of my questions. |
Reviewed by: Jessica Hudson
Date: 6/19/2007 |
Rating: 10
Recommend: Y |
Great Service
I decided to give Embrace my business primarily because of the personal service they provided. I emailed questions and got immediate responses; I emailed the CEO and she called me! I particularly like being able to customize the coverage I want for my 3 dogs, and the pricing is extremely competitive. Super website makes it easy to find information and get in contact with a real person. |
Reviewed by: Patti Foncree
Date: 6/16/2007 |
Rating: 10
Recommend: Y |
My first claim experience
I had my first claim with Embrace and it was handled well. They said it would be done within 10 days. Since my claim needed more information, they did notify to say that my claim may take a little longer. I found that to be helpful. |
Reviewed by:
Date: 6/15/2007 |
