Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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10/10, highly recommend!
As a new customer, Pets Best has been delightful! I've never used pet insurance before, but the claims process was very simple and straight forward.
Very fast and easy claims process!
My cat Oaxaca became very ill with a high fever. We took him to the animal hospital, and he had to stay 3 days and receive various tests, X-rays, and IV treatments. The vets could not determine the cause of the fever, but he recovered well with some medicine (antibiotics and prednisone) at home. I was worried that claims process would be complicated and lengthy. To my surprise we received our reimbursement about a week later. It was a great relief as the hospital bill was expensive, and Pets Besr reimbursed at the promised rate of 80% minus the $250 deductible. We are very happy and pleased and will remain lifelong customers.
Very Satisfied With Claims Process
It was very easy to file a claim. Everything was done online. I received a confirmation email stating that they received my claim and that I could check on the status on the Pets Best dashboard. 5 days later I received a letter stating that the claim had been processed and approved and to look at the dashboard for the amount being paid. The letter also stated that the payment would be deposited into my bank account within 5 to 7 business days. I received the payment on the 7th day. I’m very satisfied with the whole process. With that being said, I would have liked to talk to a representative about some questions that I had.
Don't take your babies here
Care to explain why you administered medications to my pet before consulting with me (the pet owner) first? You gave my baby zorbium a STRONG long lasting opiate, along with two other medications (gabapentin & Prozac ) that are listed on the Zorbium website list of medications NOT to be given with the medication to my baby? Then you indirectly attacked me in a inaccurate response on your Google page/reviews? What you did was 110% against the law! To anyone whom may read this DO NOT take your babies there! Y'all don't have to believe me but go and read the vets office response to my review and you'll see where gabapentin and Prozac was administered to my baby with zorbium when it plainly states on the zorbian website a long list of medications that are not supposed to be given with zorbium. She admitted in her response to me that those medications were given to my baby. Everything that she had stated in her response to me wasn't only inaccurate but completely manipulative and severely deceiving. Do your own research and you'll see that why I am saying is accurate.
Insurer: ASPCA
By: Cylee
Great support from PetsBest
Our six year old bichon poodle developed severe gastroenteritis, requiring multiple vet visits over a one week period. Claims submission and reimbursement was quick and seamless. Having this support made taking care of our pup that much easier and we are grateful we had the coverage from PetsBest.
Insurer: Pets Best
By: Eric
Claims Experience
I really loved how clear the coding was sent back to me of what you did cover and if I had met my max or not, as a 1st time pet insurance owner I have been super nervous about this and making sure my fur baby is cared for and I can afford everything he may need and just from this experience I feel like y’all have my back and I appreciate that!
Insurer: Adoro
By: Kathleen
Buddy’s Urgent Care Clsim
I’m very satisfied with how my pet’s claim was handled. The process was straightforward and easy, and my claim was resolved promptly. I appreciate the quick and efficient service.
Claims Experience
Ease of submission. Extremely quick response. I filed a claim late on a Friday and had response in about 1 hour. Was totally expecting to wait until Monday
Insurer: Adoro
By: Jennifer
Over $2,000 in unpaid claims. I canceled all three policies; I’d give 0 stars if I could
Lemonade pet insurance was truly terrible to work with. I insured three pets with them, and they paid only one of the five claims I submitted. I was left with over $2,000 in unpaid claims, on top of everything I paid in premiums that year. They denied Snoopy’s claim because it was submitted more than 180 days after treatment. I asked for a one-time exception, and they refused. I have pets insured with Embrace, which gives me the policy term plus 60 days to file. Lemonade’s deadline was an expensive lesson to learn. What happened with Linus was worse. At an earlier visit, the veterinarian thought she might have seen a soft tissue injury and decided to wait and see. Linus never had an injury. Later, he needed his dewclaw removed because of an ingrown claw. Lemonade called it a pre-existing condition and denied the claim. I appealed and provided a letter directly from the veterinarian, but they denied it again. Having to fight this hard over my pets’ care, only to be denied again, was exhausting and infuriating. I canceled all three policies. Based on my experience, I would not trust Lemonade to be there when a pet actually needs care.
Highly Recommend
We were very pleased with the coverage and service provided by this insurance provider. We were able to do as much as we could for our very sick dog thanks to this company.