Figo | Pet Insurance Review

They make it extremely easy to submit a claim. The staff very professional and eager to help you. The claim paid promptly. Glad I chose Fido Insurance.

I'm glad I purchased this pet insurance from FIGO and claims and refunds are fair, according to one's policy. I even referred a neighbor. Customer service is good too!

Warning to Costco Members: Figo Pet Insurance, A Complete Scam I have trusted Costco and its partner services for over 25 years, but my experience with Figo Pet Insurance has been appalling. My cat passed away from cardiac arrest on July 5th. I submitted a claim and reported his passing through their "Pet Cloud" app on July 6th. What followed was constant delay and hassle: first, a query on July 7th over an initial vs. full name mismatch on the vet bill ("M." vs "Mr."), and then a request for medical records on July 9th. On July 28th, they finally ruled that the entire claim applied toward my deductible. To make matters worse, I discovered they charged my credit card on July 24th for a monthly premium—billing me for a deceased pet almost three weeks after I reported his passing. When I called to fix this, instead of retroactively refunding my premium from the date of his death (July 5th), they actually charged me for four additional days through July 28th! I only chose Figo because of Costco's endorsement. I truly hope Costco reviews these partner practices and takes immediate action.

Figo is a great insurance. It's so user friendly in filing claims, explanation of charges & credits is clear & precise. Getting refunded is quick & effortless! You can pick your type of coverage needed. We have definitely saved a lot on vet bills. We got Figo insurance through Costco which added to the savings.

Just signed up with Figo, through Costo. Very disappointed after just one visit. We signed up for the wellness add-on which had large check marks next to things like vaccines, microchip, deworming. We got our first claim back. They only cover $50 per year toward vaccines, $30 toward microchip, and $10 a year toward deworming. That should have been made much clearer. When a company puts large checkmarks next to what's covered on their plan, that makes it seem like it's covered. I'll be browsing for a better, hopefully, more honest company.