Figo | Pet Insurance Review

I have multiple dogs and I have had Figo for a few years for all my dogs. One of my dogs became very ill suddenly and was diagnosed having T-cell Lymphoma and had to be hospitalized. The docs recommended chemo. My bill for him is over $15K and I promptly submitted all the invoices along with the hospital records at Figo's request. First round of claim was submitted three weeks ago, still in review. The second round of claim, of course, still in review. No past cancer history. They must know people need reimbursement to continue pay for the critical treatment for their beloved family member. I have been told they now have "everything" for the last 10 days. It is very frustrating... I don't know if Costco is aware of people's complaints about Figo.

We are so happy that we have Figo Pet Insurance!!! You have so much more control of what coverages you want-more than any other pet insurance we have used. The claim submission process is super easy to use and claims are reviewed quickly and fully and Figo reaches out directly to our Vet if more information is needed without us having to do any additional work. The claims are processed quickly and refunds are sent immediately after the claim is closed. We highly recommend Figo Pet Insurance!!!!

Figo very strict and what they cover and make it very difficult to file a claim for reimbursement. Made a big mistake switching from nationwide to Figo to save a few dollars. Be careful who you choose. I am searching for another pet insurance company as we speak.

I’ve been very impressed with how quicker the claims process goes and the overall ease of submitting a claim.

TLDR: not at all worth your money, get a high yield savings account instead. Update, as I'm not interested in the typical marketing tactic of "contact us 1:1 offline" -- I'd like to share some math and correct a few figures I admit I got wrong in my original review: I canceled my Figo policy after two and a half years and ran the numbers on what it actually cost me. From December 2023 to July 2026, I paid Figo $1,655.40. Figo reimbursed a total of $70 for one annual vet visit in 2025 and $40 toward a $400 diagnostic bill when my dog was being tested for cancer. That's $110 total, about a 6.6% return on what I paid over my policy. My rate also went up twice with no added coverage — from $41.32/month to $54.30, then to $61.62, a 49% increase in two years. My dog's actual annual checkups run $70–$100, so I ended up paying about the same each month as my annual vet visit. When a 'real' bill came (~$400 for a cancer screening + some other tests), Figo covered $40 of it. I had a second opinion appointment a few weeks later for another $340 and didn't even bother filing that claim, because at that point it was clear the payout wasn't coming with the policy I had been paying into. If I'd put that same money in a high-yield savings account instead, I'd have close to $2k accessible, for exactly the kind of emergency vet bill insurance is supposed to help with. Instead I paid over $1,500 for $110 back. Do the math on your own policy before you renew. For me, it wasn't even close. Original Review: My dog is dying of cancer at only 6 years old, and he's been perfectly healthy until now. When I finally needed Figo to actually help, they covered $40 of a $400 vet bill after I'd paid $65/month faithfully. I would've been financially and emotionally better off never signing up. Figo is just further proof insurance is a predatory scam. If you're a responsible pet owner trying to plan ahead, save your money and put it in a savings account instead. At least then it's actually there when your pet needs it. I'm closing my account and telling everyone I know to steer clear.