Pets Plus Us | Pet Insurance Review

Do not purchase insurance from this company. We have just received a 130% increase in the cost of our monthly premiums with no warning and no explanation. We are now paying $300 a month! When we reached out to the company with concerns we were greeted with stall tactics, template emails, and claims that they could not answer basic questions about why the premium increased because that information was “proprietary”. We were basically told that our only options were to pay this exorbitant price or give up our insurance-after paying into the policy for over 13 years. Pet owners purchase insurance when their pets are young and healthy because they want the security of coverage as their pets age and become more likely to require veterinary care. If premiums can increase to this extent precisely when a pet reaches its senior years, it raises serious concerns about the value and reliability of the policy.

Like many others who have reviewed previously, I would also caution against insuring your pet with this company. My 2 year old Pomeranian was in need of emergency care and the whole claim was denied due to the fact a vet years ago had looked at his paws as a matter of routine observation. Nothing wrong, no treatment. Two days ago, he had a minute piece of shell wedged in between his toes. Painful, but easily rectified for $578CAN. The claim with PPU was denied immediately. I am OUT.

Our cat, Prince, was diagnosed around 2019 with kidney failure. Dr. Soliman and her staff have helped us keep him alive, thriving, and happy all these years. We are grateful for this knowledgeable, well-connected, and caring Veterinarian.

We have been with pets plus us since our dog was a puppy - she is now 10. no major claims. Of the ones that I've submitted lately, no reimbursements were issued. They take co-pay amounts out first to reduce the amount that can be used against deductible...making it harder to reach your deductible obligations - meaning that the $500 deductible is only eliminated after 6 or 700 in claims. so bottom line: over $1400 per year in payments plus $6-700 deductible and copay nonsense means over $2000 per year and still no sign of reimbursement. I'm very disappointed in the service to date and would never sign on with them again. I'm definitely not signing my new puppy up with them.

I was forced to go with the company after they bought out PC insurance. I have been with them for 11 years and 3 animals. They recently raised my price over $150 dollars per month/per pet. The reason? because I was paying a low amount! They stated I could change my policy but nothin pre-existing would be covered. How they consider anything pre-existing, I don't know as THEY'RE my insurance provider. I refuse to give another greedy company money. So disappointed in the money hungry practices.