2
out of 5
POSTED: | BY: Nancy
High Annual Renewals/Pending Class Action Lawsuit for Bait and Switch Policy
I have 6 Saint Bernards and have had multiple Saints in my home for over 20 years. The first issue was when they stopped offering their popular Whole Pet with Wellness Policy, drastically reducing benefits available. Now, I get a notice that they are reducing my older dogs' policies from 80% to 50% and raising the rates. Their claims processing time is excellent and they have been generally great with covering claims in the past, but now my older dogs have years of "pre-existing" conditions because I have to change companies or accept only 50% coverage. I've also seen a decline in helpfulness from Customer Service when experiencing a problem.