1
out of 5
POSTED: | BY: Jay
Ist Claim Never Happen Always Excuse
I pick this dog insurance know ing and rating was #1, But my first claim for $975.00 is a nightmare I have have call 4 times letting the know it was my first visit to the Vet and what I sent them is only paper work that my vet gave me. They keep telling me my claim is pending until they get the health record of my pet, and I keep telling them that is the only record I have for my pet. When you call customer service, they will say Ok, it was the first visit and they will take care of it, or they will say the first agent did not say it was a first time; it keeps going over and over like that every time you check for your claim. This pet insurance is a scam.