Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,950 total
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The Best for Pets
I've had 2 dogs covered by Pets Best and they were phenomenal. They spent time answering any questions I had and they were very responsive. If it wasn't for the insurance, I wouldn't have had 14 more months with my 1st dog. The day I brought my new new puppy home, I already had him covered. Im really happy with Pets Best and I recommend them to everyone.
Insurer: Pets Best
By: Ronni
Avoid Pets Best at all costs!
PETS BEST PET INSURANCE SUCKS! DON'T BUY IT WHATEVER YOU DO!!! THEY SAY THAT THEY COVER EMERGENCY VISITS. WELL, MY FUR BABY WAS DEATHLY SICK AND THEY DENIED MY $5000 CLAIM. I'M GOING TO CANCEL MY POLICY WITH THEM IMMEDIATELY. PLEASE DON'T USE THEM AND SPREAD THE WORD THAT THEY LIE! Thank you. P.S. She is doing much better now. It was just very expensive out of pocket. But she's my baby!
I Can't Recommend Pets Best Enough!
Usually, I dread dealing with insurance companies (doesn't everyone?!), but Pets Best has been a refreshing exception. We've had our policy for just under a year, and I genuinely couldn't be happier. The customer service has been outstanding, claims are processed promptly, explanations of benefits are clear and easy to understand, and reimbursements for eligible expenses arrive quickly. The coverage has been worth every penny of the annual premium—especially with a mischievous little puppy! I truly can't recommend Pets Best enough. We tell everyone how satisfied we are, and I hope they don't change a thing. I almost never write reviews, so please know that I mean every word of this one. Pets Best was recommended to us by several of my colleagues, and now I'm the one recommending it to my friends, family, and anyone looking to give their pet the best possible care. The greatest gift this insurance provides is peace of mind. When our girl needs veterinary care, we never have to hesitate or worry that the cost of an unexpected accident or illness will force us into difficult decisions. We know she can receive the best care available, and we don't have to carry the financial stress alone. That peace of mind is absolutely priceless, and it's why we'll continue recommending Pets Best to every pet owner we know. THANK YOU Pets Best for outstanding care :)
Insurer: Pets Best
By: JESSICA
Excellent Coverage, Prompt Reimbursement
"Been using your company for several years. For the past 8 months have made monthly claims for my dog's needed injections (which are life-changing). The initial approvals process was clear and prompt, and since then every monthly claim gets reimbursed within days of receipt. I couldn't ask for a better insurance provider!!!!!"
Pet insurance review
The claim process for me was lenghty even though the site claims to process claims quickly. I feel they are looking for reasons to deny the claim. I would not recommend Pets best. They use to be better, i went by previous reviews but not now.
Insurer: Pets Best
By: Beverley
Easy to compare plans and pricing
Easy to compare plans and pricing. Immediate quote. Very easy to sign up on the website.
Insurer: MetLife
By: Rebecca Downs
Great experience overall!
It was very simple to review the plans and make adjustments. It was also very clear on what was included vs what is not. Great experience overall!
Insurer: Nationwide
By: Monse
Great insurance and was simple after…
Great insurance and was simple after the six month records were finally obtained...easy to submit claims And easy to set up payment options
Insurer: Spot
By: Amy